Honda Prologue Complaints

972 consumer complaints on file.

#11674177July 17, 2025
SUSPENSION
Vehicle: 2025 Honda Prologue Elite Issue: Clicking or knocking noise from the front axle when turning, especially at low speeds. Concern: Potential safety risk if axle fails while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674167July 17, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I cannot reverse with my car slamming on the brakes and it thinks I'm going to hit something when no one is behind
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673830July 15, 2025
POWER TRAIN
The vehicle emits a loud clicking or popping noise from the front axle/CV joints when turning from a complete stop, despite having very low mileage. It has already been serviced twice and is currently in service for the same issue. A failing CV axle is essential to steering and can pose significant safety risks, especially at higher speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673575July 15, 2025
STEERING, UNKNOWN OR OTHER
Knocking noise when making a right or left noise. Noise seems to slowly get louder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672943July 11, 2025
POWER TRAIN, STRUCTURE:BODY
Clicking nose from axles when making hard left or right turns. Took to dealer and it took 2 visits to repair. Driver’s door window leaks when it rains or I go thru a car wash. My left shoulder gets dripped on. My car now has 7,500 miles. Both of these issues were present from day 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672637July 11, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At almost 20,000 miles my car shut itself off while I was still driving. I was slowing down to a stop but my car was not functioning properly, could not turn my car off, put in park or turn of parking break. I had to sit in the middle of the street for at least a minute until I was able to shut off my car and restart it again. I drove straight to the Honda dealership. Waiting on diagnostic results. Also, I have always had a problem reversing out of a parking space when it rains. The emergency sensor reads an object behind me and automatically breaks even though I am the only car in the parking lot. It takes me minutes to back out enough to turn my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672032July 8, 2025
SUSPENSION
I purchased a brand-new car from Freeway Honda (1505 Auto Mall Dr, Santa Ana, CA 92705) in December 2024. Since then, I’ve been experiencing an issue where the car makes clicking noises when turning the steering wheel left or right. It appears to be related to the axles, and this is not normal for a new vehicle. This situation is becoming extremely frustrating, as I bought this car for comfort and peace of mind—not to feel unsafe or uncomfortable while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671888July 8, 2025
PARKING BRAKE:ELECTRICAL, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671222July 4, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
1. Infotainment system completely shuts off at random moments and not form of reset will bring them to work again. 2. Forward Collision Warning: Will sound at times even if there is absolutely nothing ahead of you. 3. Lane departure is not always “available at this time”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670452July 1, 2025
ELECTRICAL SYSTEM
Persistence issues with warning indicators appearing and charging capabilities on vehicle being reduced from 80% to 27% or 25%, which is approximately 67 miles total, and charging capacity cannot be increased either on the app of the vehicle or directly through the vehicle. Warning indicators displayed include "Service Vehicle Soon" and "Service High Voltage System". Four light indicators appear, one yellow turtle symbol, two red battery looking symbols, and a red car symbol. Incident has occurred a total of 5 times within approximately a 50-day period. Dealership where vehicle was leased has attempted to fix the issue four times without any success, issue has now appeared a total of 5 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670349June 30, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Leased vehicle 8/31/24, HondaLink app crashed within 45 minutes of leaving the dealership. Spent the next 3.5 months on the phone and emailing regularly with Honda for assistance, updates, or a solution, usually with limited response and no resolution. We were told by Honda to not drive the car until the issue was resolved, but they wouldn’t take it in to a shop or anything. The issue was resolved 12/13/2024 and it finally worked - and just crashed again. Unfortunately critical updates are sent through the app, so this puts us at risk if an update is available and inaccessible to us due to the app issue. The car also randomly changes settings such as lights, window locks, door locks settings, CarPlay won’t work, wireless CarPlay does not work, drops phones completely off, slams on the brakes while backing up, and recently started slamming on the brakes going forward with no hazards in sight (reported separately). These issues cause it to be unsafe to drive this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670342June 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on 6/28/2024, while traveling at approximately 70 mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. This also happens about 50% of the time we reverse the vehicle. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670325June 30, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, WHEELS
Well i bought this Brand New car from HONDA PLANET in NJ UNION 2024 August have been have this issues with axles making clicking noises also when Stopping Suddenly in Reverse this is not normal have been taken to the dealership since i bought this car and its getting crazy for me for my comfort because i bought this car for my comfort use not to be feeling uncomfortable and not safe driving this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669895June 28, 2025
UNKNOWN OR OTHER
Vehicle Make: Honda Model: Prologue Year: 2024 VIN: [XXX] Description of the issue: I own a 2024 Honda Prologue (VIN [XXX] ) with approximately 7,500 miles. I began noticing a clacking or clicking sound when turning the steering wheel fully left or right. There is also visible grease on the inside of the front wheels, indicating a possible failure in the axle system. I took the vehicle to Honda White Plains, where I was informed that the front axles must be replaced. The issue is reportedly covered under warranty, but the dealership is waiting for Honda’s approval to proceed with the replacement. I am filing this report because I am concerned about potential safety implications related to steering or suspension, and to document this issue in case other owners are experiencing similar failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669599June 26, 2025
SUSPENSION
honda dealership replaced left front and right front axels for clinking noise less than two months ago but same issue. When you push acceleration pedal, it makes clinking noise. Honda service manager told me that they are replacing with same part number. They are not really fixing the problem but just put temporary bandage on the car. Please have honda manufacture to recall on front axels with updated part. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669492June 26, 2025
SERVICE BRAKES
I got in my car and received the following error messages immediately upon turning on the car: - Brake System Failure 43 MPH Max Speed - Brake Assist Failure. Press hard to brake. Speed limited. - Service Stabilitrak - Auto Hold Unavailable Driving the car was very unsafe as the brakes were extremely difficult to engage, taking my full body force to fully depress the pedal and have the brakes slowly engage. I have taken the car to my Honda Dealership, which (at this time) has been unable to replicate the issue or find a problem. This is a safety issue to have unresolved, as the brakes suddenly becoming extremely difficult to work makes the car unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669381June 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on [insert date], while traveling at approximately [insert speed] mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. The sudden stop caused whiplash injuries to my wife and two children, who were passengers in the vehicle. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. I have attempted to get the vehicle serviced, but the nearest dealership told me there is a wait time of over a month, so no diagnostic has yet been performed. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11669040June 24, 2025
SUSPENSION
Seems like cv joint issue. Every turn you make with the prologue there is a clicking sound. It happens on a left and right turn and sounds like clicking or tapping noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669003June 24, 2025
AIR BAGS
Honda Prologue 2024 AWD with 2300 miles driven. The display indicates "Service Safety Restraint System" The dealer tells me the code is for the driver side curtain airbag which the repair is not under warranty. VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668472June 22, 2025
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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