Honda CR-V Complaints

16,579 consumer complaints on file.

#10079224July 3, 2004
ENGINE AND ENGINE COOLING:ENGINE
WE WERE NORMALLY DRIVING THE VEHICLE WHEN A STRANGE NOISE STARTED UNDER THE HOOD. UPON INVESTIGATION YOU COULD OBSERVE THE MAIN PULLEY WOBBLING. THE VEHICLE WAS IMMEDIANTELY BROUGHT TO A REPAIR FACILITY. UPON INSPECTION IT WAS FOUND THAT THE BOLT FROM THE MAIN PULLEY INTO THE CRANKSHAFT WAS DAMAGED. WHEN A WRENCH WAS PLACED ON THE BOLT IT BROKE OFF. IT WAS APPARENT THAT THIS BOLT WAS INSTALLED STRIPPED WHICH RESULTED IN THIS FAILURE. PICTURES OF THE BOLT ARE AVAILABLE. THE VEHICLE WAS TOWED TO A HONDA DEALERSHIP. AFTER NUMEROUS PHONE CALLS, HONDA USA DID AGREE TO SPLIT THE COST TO REPLACE THE CRANKSHFT. MY SHARE WAS $1270.09. I REALIZE THAT THE WARRANTY WAS 36 MONTHS / 36000 MILES AND THE VEHICLE DID ACHIEVE THIS. BUT AT 46579 MILES AND 72 MONTHS A MAIN COMPONENT ON A PROPERLY MAINTAINED VEHICLE SHOULD NOT FAIL. PARTICULARLY WHEN IT IS APPARENT THE BOLT RESPONSIBLE FOR THIS WAS INCORRECTLY INSTALLED OR FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080136June 29, 2004
AIR BAGS
WHILE DRIVING 45 MPH VEHICLE COLLIDED WITH A GUARD RAIL. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MAJOR INJURIES ,AND WAS TRANSPORTED BY AMBULANCE TO A HOSPITAL. VEHICLE WAS TOWED TO A BODY SHOP. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10078798June 25, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ON WEDNESDAY, JUNE 9, 2004 MY 2004 HONDA CRV CAUGHT ON FIRE AFTER LEAVING DEALERSHIP FROM HAVING 1ST OIL CHANGE. I WAS ORIGINALLY TOLD THE PROBLEM WAS "THE OLD O-RING/GASKET WAS NOT REMOVED AND A NEW ONE ADDED ON TOP OF OLD ONE". HOWEVER YESTERDAY WHEN I WENT BY TO GET THINGS OUT OF OTHER CAR I WAS TOLD IT WAS AN ELECTRICAL PROBLEM THAT CAUSED FIRE. DEALERSHIP WANTED TO REPAIR CAR AND GIVE IT BACK TO ME, BUT I REFUSED. AFTER WATCHING MY CAR BURN I JUST COULDN'T TAKE IT BACK....AFTER SEVERAL HOURS OF DISCUSSION AND TO THE POINT OF ME WALKING OUT AND GETTING LEGAL HELP, THEY GAVE ME A NEW 2004 CRV. THE FOLLOWING WEEK I FIND OUT FROM A CO-WORKER THAT HIS PARENTS WHO OWN A 2004 HONDA CRV ALSO CAUGHT ON FIRE AND WAS TOTALLY DESTROYED BY FIRE. THIS COUPLE IN THEIR 70'S ESCAPED UNHARMED. THEY HAD JUST HAD THEIR 1ST OIL CHANGE DAY BEFORE. I HAVE TALKED TO AMERICAN HONDA CORPORATION AND THEY ASSURED ME THERE WERE NO PROBLEMS WITH THE CARS BUT YET THERE ARE NUMEROUS COMPLAINTS ON WEBSITES TALKING ABOUT 2004 CRV FIRES. EVEN THOUGH I WAS GIVEN A NEW CAR I AM NOW AFRAID OF IT AND WHAT MIGHT HAPPEN AGAIN. I AM VERY CONCERNED IF THERE IS A PROBLEM HONDA SHOULD ADDRESS IT BEFORE SOMEONE IS INJURED OR KILLED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10079986June 25, 2004
AIR BAGS, EQUIPMENT:ELECTRICAL
CONSUMER STATED THAT THE DEALER INDICATED THAT THE USE OF A CELL PHONE INSIDE THE VEHICLE WILL CAUSE THE AIR BAGS TO DEACTIVATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079708June 23, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 55 MPH ACCELERATOR PEDAL STUCK. CONSUMER APPLIED THE BRAKES AND VEHICLE CONTINUED TO ACCELERATE. AS A RESULT, DRIVER ENGAGED THE VEHICLE INTO NEUTRAL, SLOWING THE VEHICLE DOWN. NO IMPACT REPORTED. *AL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078714June 23, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
HAD OIL AND OIL FILTER REPLACED ON JUNE 16. DROVE HOME, APPROXIMATELY 7 MILES. NEXT DAY DROVE APPROXIMATELY 5 MILES AND CAR WAS TOTALLY DESTROYED BY FIRE. FIRE DEPARTMENT PUT OUT FIRE.POLICE FILLED OUT REPORT.THE HONDA HAD JUST OVER 3,700 MILES AND WAS PURCHASED MARCH 25, 2004. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10078646June 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
MY CR-V AT TIMES DOES NOT HAVE ANY POWER AFTER BEING STOPPED AT A STOP SIGN. I HAVE TO PUT THE PEDAL DOWN ALL THE WAY TO THE FLOOR AND IT BARELY MOVES. THIS PROBLEM ALMOST CAUSED AN ACIDENT AT A BUSY INTERSECTION ONE DAY. THIS HAS HAPPENED SEVERAL TIMES NOW. THE HONDA DEALER SAYS IT'S THE AIR-CONDITIONING COMING ON AT THE SAME TIME THAT I AM GIVING IT POWER. THIS DOES NOT SEEM RIGHT, THERE HAS TO BE SOMETHING ELSE WRONG. I HAVE HAD IT BACK TO THE GARAGE TWICE NOW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078342June 16, 2004
ENGINE AND ENGINE COOLING
ON MAY 29, 2004, I PURCHASED A HONDA CR-V, 2004, VEHICLE FROM CASEY HONDA IN NEWPORT NEWS. IT IS A FOUR-WHEEL DRIVE VEHICLE WITH AUTOMATIC TRANSMISSION. I HAD THE VEHICLE FOR ONLY TWO WEEKS AND I ONLY DROVE IT 109 MILES. THE ODOMETER RIGHT NOW SHOWS 117 MILES. ON JUNE 13, I WAS DRIVING THE VEHICLE IN NEWPORT NEWS, VA WHEN SUDDENLY THE ENGINE STOPPED IN THE MIDDLE OF THE ROAD, IN FRONT OF THE STOP TRAFFIC LIGHT. THERE WAS A BURNING SMELL COMING OUT OF THE HOOD AND THE CHECK ENGINE LIGHT CAME ON. WHEN I TURN ON THE ENGINE THE TACHOMETER SHOW 1000 RPM, THEN 3000 RPM AND THEN BACK AGAIN TO 2000 RPM. THUS THE TACHOMETER SHOWS AN UNSTABLE RUNNING ENGINE WHEN THE TRANSMISSION IS ON THE NEUTRAL OR PARKING POSITION. I WAS ABLE TO START THE ENGINE AFTER A FEW MINUTES AND GET HOME WHICH WAS FORTUNATELY ONLY A MILE AWAY. ON JUNE 14, 2004 I CONTACTED THE CASEY HONDA DEALERSHIP AND THEY SENT THEIR REPRESENTATIVE TO TOW AWAY THE VEHICLE. THE ODOMETER SHOWED 117 MILES. THE SAME DAY THE DEALERSHIP SERVICEMAN, MR. KEVIN, CALLED ME AND TOLD THAT THE VEHICLE IS NOT DRIVABLE AND THAT THEY HAVE TO KEEP THE VEHICLE FOR ABOUT A WEEK UNTIL THE PARTS WILL ARRIVE AND THEY WILL TRY TO FIX IT. HE TOLD ME THAT THE CAUSES OF THE PROBLEM ARE SOME DEFECTIVE PARTS THAT THEY NEED TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075388June 14, 2004
AIR BAGS
CALLED REGARDING RECALL OF 2004 HONDA CR-V. MANUFACTURER HAD NO INFORMATION ABOUT RECALL, COULDNT TELL ME WHEN RECALL NOTICES WERE GOING OUT AND REFERRED ME TO NHTSA FOR MORE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075089June 9, 2004
TIRES, SUSPENSION
CAR HAS HAD ALL SCHEDULED MAINTENANCE. WHEN YOU TURN SHARP EITHER DIRECTION IT MAKES AN AWFUL WHINING NOISE. WHEN YOU REACH AROUND 60 MPH THE STEERING COLUMN STARTS SHAKING AND YOU CAN FEEL THE CAR SHAKING UNDER THE DRIVERS SEAT. AFTER SEVERAL TRIPS TO DIFFERENT REPAIR SHOPS AND BEING TOLD THAT IT JUST NEEDS AN ALIGNMENT AND HAVING THIS DONE 3 TIMES THE VEHICLE STILL ISN'T FIXED. ALSO IN JULY OF 2003 ONE OF THE TIRES LOST IT'S TREAD IN ONE GIANT PIECE WICH FLIPPED UP AND SEVERELY DAMAGED THE HATCHBACK, BUMPER AND RUNNING LIGHTS. BRIDGESTONE TIRE. GOING LESS THAN 30 MPH AT TIME OF ACCIDENT. THE INSIDE DOME LIGHT HAS AN ELECTRICAL SHORT AND DOESN'T WORK EXCEPT MAYBE ONE DAY IN 3 YEARS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075866June 8, 2004
ELECTRICAL SYSTEM:WIRING
WHILE DRIVING 65 MPH ENGINE STARTED SMOKING AND FLAMES BEGAN COMING FROM UNDER THE VEHICLE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10074947June 7, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
JUST PURCHASED A HONDA CR-V (NEW). WHEN THE GAS TANK IS FILLED UP AT THE PUMP THERE IS GAS SPILLAGE FOLLOWING THE AUTOMATIC SHUTOFF OF THE PUMP. THE AMOUNT IS APPROX. 2 TO 4 OZ OF FUEL. THIS COULD CAUSE A FIRE AND IS ALSO AN AIR POLLUTION SOURCE. THIS SPILLAGE OCCURS EVERY TIME I FILL UP THE TANK. THIS MUST BE CORRECTED. IS THERE CURRENTLY A RECALL??? AM I THE ONLY ONE WITH THIS PROBLEM??? WILL THIS GET FIXED??? WHO SHOULD I CONTACT NEXT??? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074640June 2, 2004
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
I WAS IN AN AUTOMOBILE ACCIDENT WITH MY HONDA CRV. A CAR TURNED IN FRONT OF ME AND I WAS UNABLE TO STOP. I BROAD-SIDED THE VEHICLE AND THE PASSENGER AIR BAG OPENED BUT MY AIR BAG DID NOT DEPLOY BUT THERE WAS GAS COMING OUT OF THE DASH ON THE DRIVER'S SIDE. I WENT TO THE HOSPITAL BY AMBULANCE AND SUSTAINED NECK AND BACK INJURIES. THE CAR WAS DECLARED A TOTAL LOSS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10074514May 30, 2004
STEERING, TIRES, AIR BAGS:SIDE/WINDOW
I WAS DRIVING ON THE HUTCHINSON RIVER PARKWAY IN NEW YORK AT MODERATE SPEED, EVERYTHING WAS FINE, AND SUDDENLY AND COMPLETELY LOST STEERING. EVERY OUNCE OF MY BEING WAS DIRECTED AT TRYING TO STEER, TO NO AVAIL. THE CAR WAS LIKE A BAD CARNIVAL RIDE CONDUCTED BY DEMONS. I SMASHED INTO THE GUARD RAIL ON THE RIGHT SIDE OF THE HIGHWAY, CAROMED OFF IT, VEERED TO THE LEFT AND SMASHED INTO THE CONCRETE MEDIAN JERSEY BARRIER ON THE LEFT. I WAS ABSOLUTELY CERTAIN I WAS ABOUT TO DIE. THANKS TO THE BARRIER AND MY SEATBELT AND AIRBAGS (I HAVE SIDE-IMPACT AIRBAGS WHICH DID NOT DEPLOY, ONLY THE FRONT ONES DID - THERE WAS NO PASSENGER IN MY CAR), I DID NOT GO INTO ONCOMING TRAFFIC AS I BELIEVED I WAS ABOUT TO, WALKED AWAY FROM MY CAR AND AM SITTING HERE WRITING TO YOU NOW, QUITE BANGED UP AND BRUISED AND WITH A FRACTURED VERTEBRA BUT MIRACULOUSLY ALIVE. MIRACULOUSLY ALSO, NO OTHER CARS WERE INVOLVED. *** SOMETHING FAILED IN MY CAR TO CAUSE THIS AND I WANT TO KNOW WHAT. THERE WAS EITHER A TIRE OR MECHANICAL FAILURE OF SOME KIND. (THE TIRES STILL HAD DECENT TREAD ON THEM.) MY INSURANCE COMPANY SAYS THE CAR AND TIRES ARE SO DAMAGED FROM THE IMPACT THAT THEY CAN'T TELL WHAT CAUSED IT AND THEY SHOW NO INTEREST IN PURSUING IT. (IT DOES NOT APPEAR TO HAVE BEEN A BLOWOUT.) I'M SURE SOMEONE WHO KNEW HOW COULD INVESTIGATE THE CAR AND FIND OUT WHAT FAILED. IT SEEMS TO ME IT SHOULD BE OF INTEREST TO HONDA AND EVERYONE ELSE WHAT WENT WRONG HERE. I HAVE NOTIFIED AMERICAN HONDA ABOUT THE ACCIDENT AND WAS ASSIGNED A CASE NUMBER, BUT THEY HAVE NOT GOTTEN BACK TO ME. (P.S. THE CAR HAS CRUISE CONTROL BUT I WAS NOT USING IT.) *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10073104May 25, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE WAS BEING DRIVEN ON HIGHWAY. WHEN ATTEMPTING TO EXIT THE VEHICLE WOULD NOT DECELLERATE. ENGINE CONTINUED AT OVER 5000 RPM. VEHICLE COULD NOT BE STOPPED WITH THE BRAKE. THE GAS PEDAL OFFEREND NO CONTROL OVER THE VEHICLE. VEHICLE HAD TO BE PUT INTO NEUTRAL TO ALLOW THE BRAKE TO STOP THE VEHICLE. ONCE THE DRIVER MANAGED TO STOP THE VEHICLE AND TURN IT OFF, IF THE VEHICLE WAS RESTARTED IT IMMEDIATELY ACCELERATED UP TO 5000 RPM AGAIN. VEHICLE HAD TO BE TOWED TO DEALERSHIP. THIS VAS A LIFE THREATENING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073036May 23, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GENERALLY, I HAVE BEEN SATISFIED WITH MY 2000 HONDA CRV BUT, AS OF LATE, HAVE ENCOUNTERED SIGNIFICANT PROBLEMS WITH THE DOORS. TO THE POINT, THE DOORS DO NOT OPEN, FAIL TO LATCH OR BOTH. IN FEBRUARY, I COULD NOT GET THE HATCH DOOR TO OPEN. I TOOK IT TO A LOCAL DEALER (SUNNYSIDE HONDA) AND THEY FIXED THE PROBLEM AND CHARGED ME $125. I WAS HAVING THE SAME PROBLEM WITH THE PASSENGER-SIDE FRONT DOOR (IT WOULD NOT OPEN) AND THE DEALER ORDERED PARTS WHICH WERE INSTALLED A FEW WEEKS LATER. THE CHARGE WAS $390.90. NOW THE DRIVER-SIDE FRONT DOOR IS HAVING THE SAME PROBLEM WITH THE LATCH. I CANT GET THE CAR TO LOCK AND OPENING IT IS ALSO PROBLEMATIC UNLESS I PULL VERY HARD ON THE HANDLE. THE EVIDENCE POINTS TO THE OBVIOUS CONCLUSION THAT THIS IS NOT A MATTER OF ROUTINE MAINTENANCE FOR THIS VEHICLE. THERE IS SOMETHING DEFECTIVE IN THE DOOR LATCHES AND LOCKING SYSTEMS OF THIS CRV. HOW MUCH MORE MUST I PAY TO SIMPLY OPEN AND SHUT THE DOORS ON MY CAR? I HAVE ALREADY HAD TO PAY $515.90 FOR THE REPAIR OF 2 DOOR HANDLES/LATCHES/LOCKS. I CAN SEE ANOTHER REPAIR BILL IN MY FUTURE AS THE FRONT DRIVERS DOOR IS ALMOST INOPERABLE. THIS PRESENTS AN OBVIOUS SAFETY PROBLEM IN THAT GETTING OUT OF THE CAR DURING AN EMERGENCY IS VERY DIFFICULT. IS THERE SOME RECALL THAT I MISSED THAT ADDRESSED THIS PROBLEM? I HOPE YOU WILL AGREE THAT IT IS UNREASONABLE TO HAVE 3 DOORS ON THE SAME 2000 CAR WITH THE SAME MECHANICAL PROBLEM. I REQUEST THAT YOU REIMBURSE ME FOR THE COSTS SO FAR AND ARRANGE TO HAVE THE FRONT DRIVERS-SIDE DOOR REPAIRED. ALL I WANT TO DO IS GET IN/OUT OF THE VEHICLE. CAN YOU HELP? PLEASE CONTACT ME AT: [email protected]; OR (330) 528-0838. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064852May 20, 2004
AIR BAGS:FRONTAL
AFTER REAR ENDING A VEHICLE 25 MPH, THE FRONT AIR BAGS DID NOT DEPLOY. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *NM *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072688May 16, 2004
SUSPENSION
CAR PULLS TO RIGHT, WAS SOMEWHAT CORRECTED 18 MONTHS LATER, BUT SHOP OVERCORRECTED THE FIX AND NOW IT DRIFTS TO THE LEFT. PULLS TO THE RIGHT UPON ACCELERATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072698May 16, 2004
ENGINE AND ENGINE COOLING:ENGINE
TOOK NEW 2004 HONDA CR-V INTO DEALER (BOB BARBOUR HONDA OF GREENVILLE, NC) FOR FIRST OIL CHANGE ON SATURDAY, MAY 15 2002. ON SUNDAY, WHILE DRIVING ACROSS TOWN TO CHURCH WITH MY WIFE AND TWO YOUNG CHILDREN, I NOTICED A LARGE AMOUNT OF SMOKE. I PULLED OUT OF TRAFFIC AND A MAN AT A NEARBY BUSINESS CAME RUNNING OUT YELLING THAT MY CAR WAS ON FIRE. WE EXITED THE VEHICLE, UNBUCKLED THE CHILDREN FROM THE SAFTEY SEATS AND GOT AWAY FROM THE CAR. THE FIRE DEPT WAS CALLED TO EXTENGUISH THE FIRE. POLICE OFFICER ALSO ARRIVED ON THE SCENE. AS IT IS A SUNDAY, I HAVE NOT BEEN IN CONTACT WITH THE DEALER YET TO DETERMINE HOW THEY INTEND TO CORRECT THE SITUATION. THIS IS A VERY DANGEROUS SITUATION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10073654May 14, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 45 MPH VEHICLE STALLED. THIS CAUSED A LOSS OF STEERING AND BRAKES. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED TO REPLACE THE OIL PUMP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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