GMC Terrain Complaints

3,167 consumer complaints on file.

#11407033April 8, 2021
ENGINE
MY TERRAIN IS USING MOTOR OIL EXCESSIVELY. AFTER AN OIL CHANGE, I CAN DRIVE 1000 MILES THEN I START HEARING A KNOCKING NOISE ON STARTUP. I HAVE TO ADD MOTOR OIL AT EVERY FUEL FILL TILL MY NEXT OIL CHANGE SOMETIMES ONE QUART AND SOMETIMES TWO OR MORE. I HAVE NO LEAKS. THE ENGINE COMPARTMENT IS CLEAN AND DRY AND NOTHING IS WET UNDER THE CAR EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406960April 7, 2021
VISIBILITY/WIPER
THIS IS THE SECOND TIME IN 3 MONTHS THAT MY WINDSHIELD WIPERS HAVE COMPLETELY STOPPED WORKING WHILE DRIVING IN A TORRENTIAL DOWNPOUR. I AM NOT SURE WHY THE 2016 TERRAINS HAVE NOT BEEN RECALLED IN THE US, ONLY IN CANADA! THIS IS ABSOLUTELY ABSURD! WHAT IS IT GOING TO TAKE, SOMEONE SENSELESSLY DYING IN ORDER FOR GMC TO REPAIR/REPLACE THEIR DEFECTIVE PARTS OR FOR THE NHTSA TO MANDATE A RECALL??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406096April 2, 2021
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
DURING A BAD STORM THE WINDSHIELD WIPERS WENT PAST THE WINDSHIELD AND THE MOTOR FROZE UP MOTOR STARTED HUMMING THEN LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406113April 2, 2021
AIR BAGS
WHILE TRAVELING APPROXIMATELY 45-50 MILES PER HOUR ON A TWO-LANE COUNTRY ROAD, A DEER STRUCK MY VEHICLE. THE FRONT GRILLE, RADIATOR, AND FIBERGLASS WERE DAMAGED. A STRONG BURNING SMELL BECAME APPARENT AND A 'SERVICE AIRBAG' WARNING MESSAGE APPEARED, BUT THE AIRBAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11405940April 1, 2021
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN DRIVING THE STABILTRAK SERVICE LIGHT WILL COME ON AND THE ENGINE LIGHT. THE CAR WILL LOSS ACCELERATION IMMEDIATELY THEN SEEMS WONT GO OUT OF 2ND GEAR. I STOP TURN OFF CAR A FEW MINUTES AND IT WILL START AGAIN AND THE ENGINE LIGHT WILL GO OUT AFTER WHILE. LAST TIME THE CAR WOULD NOT START AGAIN. IT FINALLY DID AFTER 20 MINUTES OR SO. AND LIGHT WENT OUT LAYER. TOOK IT TO DEALER ONCE AND THEY COULD NOT DUPLICATE PROBLEM. THIS IS WORRYING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405972April 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 70 MPH, THE VEHICLE STARTED MAKING AN ABNORMAL SOUND BEFORE STALLING. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING AN EXTREME AMOUNT OF ENGINE OIL. THE VEHICLE WAS TAKEN TO NIMNICHT BUICK GMC (11503 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 733-1616) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405974April 1, 2021
ENGINE, POWER TRAIN
GMC 2013 TERRAIN. FAULTY ENGINE MAKE. CAUSING EXCESSIVE OIL CONSUMPTION. NEVER ALERTED BY ANY WARNING LIGHTS. SAFETY CONCERN OF ENGINE POSSIBLY DYING AT ANY MOMENT. GMC NOT WILLING TO COVER REPAIR COSTS, EVEN THOUGH THERE WAS A SETTLEMENT REACHED, AND THEY ADMITTED OVER 40,000 CUSTOMERS NOT NOTIFIED OF ENGINE ISSUE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405383March 29, 2021
ENGINE
WHILE DRIVING ON THE INTERSTATE IN BELOW FREEZING WEATHER THE LOW OIL PRESSURE LIGHT ILLUMINATED DIRECTING ME TO STOP THE VEHICLE IMMEDIATELY. AFTER WAITING 2 HOURS IN FREEZING TEMPERATURES I WAS ABLE TO GET VEHICLE TOWED TO A MECHANIC AND THE REAR MAIN OIL SEAL HAD BLOW OUT DUE TO A BLOCKED PCV VALVE. THIS IS A KNOW ISSUE UP TO 2013 GMC TERRAINS AND MINE IS 2014. PICTURES FROM THE SPECIAL COVERAGE BULLETIN 14882 LOOKS LIKE IDENTICAL PART STILL USED IN THE 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405404March 29, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY AUTO STARTED LEAKING SOME KIND OF OIL.NOT SURE WHAT KIND BUT I CAN SEE ACCUMULATION ON DRIVEWAY CONCRETE PAD. HAD MOTOR OIL & FILTER CHANGED IN CASE IT WAS A O-RING OR NOT TIGHT ENOUGH. IT CONTINUES TO LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405475March 29, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY VEHICLE EATS UP OIL. I JUST RECENTLY FOUND OUT ABOUT THE EXCESSIVE OIL CONSUMPTION INVESTIGATION. MY CHECK ENGINE LIGHT HAS BEEN COMING ON. SOMETIMES WHEN I FILL IT WITH GAS IT GOES OFF. A WEEK AGO IT CAME ON AND THEN AS I WAS DRIVING DOWN A BUSY STREET MY TRACTION CONTROL LIGHT CAME ON, THEN A MESSAGE ON THE DISPLAY SAYING SERVICE STABILITRACK AND ENGINE POWER IS REDUCED. I COULDN'T GO OVER 35MPH. I TOOK IT TO OREILY THE FOLLOWING MORNING AND THE CODE P0175 SHOWED 'FUEL SYSTEM TOO RICH'. I FOUND A RECALL OF AN O2 SENSOR. I COULDN'T GET INTO A GM SHOP FOR ANOTHER WEEK. TODAY THEY FIXED THE RECALL BUT TOLD ME THE SPECIAL COVERAGE ADJUSTMENT FOR THE OIL CONSUMPTION WAS EXPIRED IN 7/2020 FOR MY VEHICLE. I CHATTED WITH GM ONLINE AND THEY DIDN'T ANSWER ALL MY QUESTIONS. EVEN THOUGH I FOUND THE INFO ON THIS HERE WEBSITE ABOUT THE INVESTIGATION AND THE TIME LIMIT AND MILEAGE ON WHEN I COULD GET THIS PROBLEM FIXED, GM WOULD NOT EXPLAIN IN DETAIL TO CLARIFY THIS INFO. IT SAID 7 YEARS AND 6MOS OR 120K MILES FROM WHEN THE VEHICLE WAS PLACED IN SERVICE. THEY SAID THIRD PARTY SITES LIKE THESE AREN'T RELIABLE. THE SHOP MENTIONED I SHOULD JUST KEEP OIL IN IT AND THAT GETTING THE PISTONS FIXED WOULD BE $5K. MY EXTENDED WARRANTY DOES NOT COVER AND I WAS NEVER NOTIFIED ABOUT THE INVESTIGATION OTHERWISE I WOULD'VE NEVER GOTTEN THE VEHICLE OR AT LEAST GOT IT FIXED IN SAID TIME LIMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405166March 27, 2021
SERVICE BRAKES
SERVICE BRAKE ASSIST MESSAGE CAME ACROSS SCREEN AFTER I WAS UNABLE TO PUSH DOWN BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404783March 25, 2021
ENGINE, POWER TRAIN
THIS VEHICLE IS CONSUMING OIL AT AN EXCESSIVE RATE. THIS HAS CAUSED OTHER ISSUES SUCH AS SOLENOIDS NEEDING REPLACEMENT AS WELL AS A TIMING CHAIN. THIS SEEMS TO BE A COMMON ISSUE AMONG THIS YEAR MAKE AND MODEL. IT IS EXTREMELY DANGEROUS TO DRIVE. I HAVE TO ADD OIL IN BETWEEN OIL CHANGES AND IF THE TIMING CHAIN GOES DUE TO THIS, IT CAN CAUSE A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404860March 25, 2021
ENGINE
DUE TO A FAULTY PCV DESIGN MY VEHICLE EXPERIENCED A REAR MAIN SEAL FAILURE. IT WAS EXTERNALLY COLD. THE SAME AS IN BULLETIN 14882. GMC STATES THAT MY VEHICLE IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404901March 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING AN EXCESSIVE AMOUNT OF ENGINE OIL. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 133,223.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404618March 24, 2021
ENGINE
WHILE BACKING OUT OF DRIVEWAY, THE ENGINE STOPPED WITHOUT WARNING AND VEHICLE WOULD NOT RESTART. AFTER BEING TOWED FOR SERVICE, WE LEARNED THERE WAS ALMOST NO OIL LEFT, CAUSING THE TIMING CHAINS TO FAIL AND THE ENGINE WAS DAMAGED BEYOND REPAIR. WE HAD DRIVEN THE VEHICLE LESS THAN 12 HOURS PRIOR AND THERE WERE NO WARNING LIGHTS SUCH AS LOW OIL, CHECK ENGINE, ETC. THE VEHICLE HAS JUST UNDER 78,000 MILES ON IT AND SHOULD HAVE BEEN 1,200 MILES AND 2 MONTHS FROM NEEDING AN OIL CHANGE. THIS MODEL YEAR VEHICLE IS KNOWN TO BE EQUIPPED WITH FAULTY PISTON RING ASSEMBLIES WHICH LEAD TO EXCESSIVE OIL CONSUMPTION. ADDITIONALLY, THERE IS NO OIL PRESSURE SENSOR TO ALERT THE DRIVER TO THE LOW OIL; CONSEQUENTLY, THIS MISLEADS THE OWNER INTO OPERATING THE VEHICLE WITH INADEQUATE OIL LEVELS AND CAUSING ENGINE DAMAGE. COMPLETE ENGINE FAILURE CAN OCCUR SUDDENLY, CREATING AN ENORMOUS SAFETY HAZARD; WE ARE LUCKY WE WERE NOT DRIVING AT HIGHWAY SPEEDS OR IN HEAVY TRAFFIC AT THE TIME IT OCCURRED. GM ISSUED A SPECIAL COVERAGE ADJUSTMENT, BUT IT WAS NOT NEARLY ADEQUATE TO COVER THE EXTENT OF DAMAGE THAT CAN AND DOES OCCUR AS A RESULT OF THIS DEFECT, LEAVING MANY DRIVERS STUCK WITH UNRELIABLE, UNSAFE VEHICLES OR ASTRONOMICALLY EXPENSIVE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404619March 24, 2021
ENGINE
WHILE DRIVING TO WORK ON THE FREEWAY, ENGINE BEGAN MAKING A KNOCKING/RATTLING SOUND; CHECKED DIPSTICK THE NEXT MORNING AND THERE WAS NO OIL ON IT. OIL HAD JUST BEEN CHANGED 2,500 MILES PREVIOUSLY. VEHICLE IS CONSUMING OIL AT AN ABNORMALLY HIGH, ABOUT ONE QUART PER 500 MILES, AND HAS NO WARNING LIGHT TO ALERT THE DRIVER WHEN THE OIL LEVEL IS TOO LOW. WE ARE AT RISK OF EXPERIENCING ENGINE FAILURE AT ANY TIME WHILE DRIVING. WE HAVE DISCOVERED THIS TO BE A COMMON ISSUE AFTER OUR OTHER VEHICLE OF THE SAME YEAR, MAKE AND MODEL SUFFERED CATASTROPHIC ENGINE FAILURE LINKED TO LOW OIL PRESSURE. VEHICLE HAS 93,400 MILES AND WE HAVE OWNED IT SINCE APRIL 2020. THIS MODEL YEAR VEHICLE IS KNOWN TO BE EQUIPPED WITH FAULTY PISTON RING ASSEMBLIES WHICH LEAD TO EXCESSIVE OIL CONSUMPTION. ADDITIONALLY, THERE IS NO OIL PRESSURE SENSOR TO ALERT THE DRIVER TO THE LOW OIL; CONSEQUENTLY, THIS MISLEADS THE OWNER INTO OPERATING THE VEHICLE WITH INADEQUATE OIL LEVELS AND CAUSING ENGINE DAMAGE. COMPLETE ENGINE FAILURE CAN OCCUR SUDDENLY, CREATING AN ENORMOUS SAFETY HAZARD; WE ARE LUCKY WE WERE NOT DRIVING AT HIGHWAY SPEEDS OR IN HEAVY TRAFFIC AT THE TIME IT OCCURRED. GM ISSUED A SPECIAL COVERAGE ADJUSTMENT, BUT IT WAS NOT NEARLY ADEQUATE TO COVER THE EXTENT OF DAMAGE THAT CAN AND DOES OCCUR AS A RESULT OF THIS DEFECT, LEAVING MANY DRIVERS STUCK WITH UNRELIABLE, UNSAFE VEHICLES OR ASTRONOMICALLY EXPENSIVE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404685March 24, 2021
ENGINE
I TOOK MY VECHILE FOR A RECALL, AND THEY FOUND IT ALSO HAD A CRACKED EXHAUST MANIFOLD. AFTER RESEARCHING ON THE INTERNET I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH THE GM 2.4 ENGINE. WHY HASN'T A RECALL BEEN ISSUED FOR THIS PROBLEM, I WOULD CALL THIS A SERIOUS SAFETY ISSUE AS EXHAUST GASSES CAN ENTER THE VECHILE FROM THE CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404733March 24, 2021
ENGINE
IN JANUARY 2018 I HAD NOTICED AT DRIVE THRUS THAT I COULD HEAR A KNOCKING SOUND COMING FROM MY 2013 GMC TERRIAN. ONE DAY I WAS DRIVING HOME ON THE HIGHWAY AND WHEN I GOT TO THE STOP LIGHT I NOTICED THE SOUND GOT VERY LOUD AND ONCE THE LIGHT TURNED GREEN THE CAR WOULD NOT GO. AFTER SHUTTING IT OFF AN TURNING IT BACK ON, I WAS ABLE TO GET IT TO A GAS STATION, WHERE OIL WAS LEAKING EVERYWHERE. IT WAS TOWED TO A GMC DEALER AND THEY TOLD ME THE TIMING CHAIN HAD BROKE AND I HAD TO BUY A BRAND NEW ENGINE FOR A CAR THAT WAS 5 YEARS OLD AND HAD 106,000 MILES. THERE WAS A RECALL THAT TOOK OVER A YEAR FOR ME TO BE DECLINED FOR WHICH WAS THE PISTON RING AND NOW THERE IS ANOTHER ONE FOR THE CATALYTIC CONVERTER THAT POAGE IS TELLING ME I AM DENIED FOR. HOW CAN THERE BE 2 DIFFERENT RECALLS THAT EFFECT THE ENGINE, BUT I DO NOT QUALIFY FOR EITHER ONE OF THEM. TO SPEND $5307.00 ON AN ENGINE FOR WHAT IS OBVIOUSLY A DEFECT IS INSANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404574March 23, 2021
POWER TRAIN
MY 2018 GMC TERRAIN SLE HAS 41668 MILES AND HAS BEEN SERVICED AS NEEDED. ANYHOW, SOMETIMES WHEN I AM DRIVING, I CAN FEEL THE POWER TRAIN STALL OUT WHEN DRIVING INTERMITTENTLY. THIS CONCERNS ME AS A SINGLE PARENT WITH A 10 YEAR OLD CHILD THAT GOES EVERYWHERE WITH ME. I JUST WANT MY VEHICLE TO BE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404254March 22, 2021
ENGINE, POWER TRAIN
PCV VALVE FROZE CAUSING REAR CRANKSHAFT SEAL TO FAIL. ENGINE NEEDED TO NE REPLACED. GM WON'T HONOR SB 14882. CAR STARTED TO RUN SLUGGISH IN COLD WEATHER. STALLED AND RESTARTED. PARKED IN DRIVEWAY OVERNIGHT IN 6 DEGREE WEATHER. WOULD NOT START. OIL QALL OVER DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain