GMC Terrain Complaints

3,167 consumer complaints on file.

#11655132April 17, 2025
ENGINE
My vehicle’s engine was the component that failed. I was driving home from work. It is a forty-two minute commute. I was five minutes away from home when the vehicle slowed down in speed to a cruise. There were no issues prior after startup. There were no strange sounds, no start up issues, and no lights on the dashboard at all. I noticed that the vehicle had put itself into neutral gear. When I tried to stop the vehicle by hitting the break, the break did not work. I put my foot on the gas pedal and the car did not speed up. I could not change the gears. There was nothing I could do. The vehicle came to a complete stop when it powered off. When the car was put into accessory mode, there was an error message that stated the engine/vehicle was in low power mode. I was not able to start the car’s engine again. It was useless. The only way to move the car anywhere was to have it towed. This failure was scary and dangerous because it occurred in the middle of the night on a main road. Cars are known to drive above the speed limit past midnight in this area. I was glad that there were no cars on the road at the time. I was not aware of this failure occurring for my vehicle no were there any other known recalls. After doing some personal research, I found that GMC and certain Chevy models are having this problem, but no source listed any GMC Terrains as affected vehicles; although the same thing that happened to other people happened to me. I purchased an extended warranty through Fidelity Warranty Services, Inc. (Platinum) when I purchased the vehicle. They were the ones that had done all the necessary inspections for the filed claim once the vehicle was taken to a GMC Service center: Anderson Buick in Cockeysville, MD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654723April 15, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 GMC Terrain. The contact stated while driving 70 MPH with cruise control activated, the RPM suddenly increased to redline, after which the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the positive crankcase ventilation (PCV) valve, which then caused a failure with the front crank seal, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653840April 10, 2025
FUEL/PROPULSION SYSTEM
Having problems with fuel system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653803April 10, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653601April 9, 2025
ENGINE
It has nothing to do with the headlights. I was told by a couple different technicians that there's an issue with there being a slow oil leak with the GMC Terrains causing the motor/engine to lock up. I get my oil changed religiously! I even have files/reports showing so. It was NOT time for an oil change and my motor locked up. I still have 3 years to pay on my vehicle and it's my primary ride. So after having it towed 4 times...I have to get it towed 1 more time back to the shop to get a used motor/engine installed for $6700 (that's what they estimated me). On top of not having a vehicle for 3 months and making payments on top of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653172April 7, 2025
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2022 GMC Terrain. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the vehicle lost motive power. The contact stated the failure occurred while driving on a busy highway. The contact called the Emergency Services, who arrived on the scene and assisted with moving the vehicle to the shoulder of the road. The contact stated that the situation was very frightening. The vehicle was towed to the dealer, where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,886.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652767April 4, 2025
ENGINE
The contact owns a 2017 GMC Terrain. The contact stated while starting the vehicle, there was an abnormal sound coming from the engine, especially during colder mornings. The vehicle was taken to an independent mechanic, where it was diagnosed that the solenoids had failed and needed to be replaced. The vehicle was repaired. The contact stated that on a separate occasion, while driving 30 MPH, the vehicle stalled. The vehicle was towed to the residence. An independent mechanic diagnosed the vehicle at the residence and determined that the timing belt was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652800April 4, 2025
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2021 GMC Terrain. The contact stated while driving 5 MPH, the vehicle stalled. There was no warning light illuminated. The contact stated that the failure was like GM Product Safety Recall: N222372310 (Inadequate Fuel Pump Flow). The vehicle was towed to an independent mechanic, who determined that the fuel pump had malfunctioned and damaged the camshaft. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652793April 4, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652452April 3, 2025
UNKNOWN OR OTHER
While driving under normal conditions the panoramic sunroof shattered. This is a serious safety issue and obviously a problem with the manufacturing of the tempered glass
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651372March 28, 2025
POWER TRAIN
Vehicle is consuming excessive amount of oil in short drive time up to 3qt in less than 1000 miles. With no oil leaks. Vehicle only has 139840 miles. Has regular oil changes and services done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651184March 27, 2025
POWER TRAIN
The contact owns a 2022 GMC Terrain. The contact stated that while the vehicle was idling, there was while smoke coming from the exhaust pipe. The vehicle was taken to the dealer and was diagnosed with oil intrusion into the pistons, causing transmission failure. The contact was informed that the transmission needed to be replaced. The dealer changed the oil and advised the contact to return every two thousand miles. On a separate occasion, the contact stated that while her husband was driving at various speeds, the vehicle hesitated and jerked. There were no warning lights illuminated. The contact stated that the failure had progressively worsened. The manufacturer was not notified of the failure. The failure mileage was 18,686.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650822March 26, 2025
POWER TRAIN
While driving the car went into power save mode and completely shut down. There were no prior lights or warnings that the car was having issues. While driving at 45mph on a busy road it just suddenly shut down. It would not move to get it out of the road. I was almost hit from behind. After the car was towed, it was diagnosed as a broken vacuum pump and exhaust camshaft. Our Terrain only has 67,773 miles at the time of the incident which was unfortunately just outside of warranty. Since this incident and the repair, the car has had to go back to the shop 4 times. It is still not driving correctly and stalled as I pulled out onto a main road almost causing an accident. Still working on getting it diagnosed and repaired correctly. The mechanics I have spoken to indicated this engine/car is known for these issues. Without any warning lights or signs of issues prior it really put us in a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650027March 23, 2025
FUEL/PROPULSION SYSTEM
While driving 40-45 mph the engine light came on and 50% loss of power was displayed on screen. Thankfully I wasn’t far from home and was in limp mode for the last 2 miles. The mileage of vehicle is 42,000 miles. The codes are reading low fuel pressure and faulty fuel pump. Any help would be appreciated as this shouldn’t be happening to this new of a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649862March 22, 2025
UNKNOWN OR OTHER
I was 30 seconds away to pull in my driveway. WARNING came up on screen (service) TRANSMISSION UNABLE TO SHIFT. When I turned into my driveway the vehicle stopped suddenly & threw itself into PARK. Vehicle still running but would not go into any gear, drive or reverse. I then pushed the PARK button & I think it said EMERGENCY BRAKE RELEASED. I then proceeded to drive up my driveway with no problem. Haven’t gotten back in vehicle yet as I am afraid to but l made appointment to take it to the dealership to check it out. On 3/24. (Linus Cadillac Buick GMC)Thank god it happened in my driveway as it would’ve caused an accident. ( the vehicle was driven up the Rd. walking distance. Sat there for an hr. Visiting my family. Then was driving home When incident happened. So it wasn’t running hot or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649255March 19, 2025
ENGINE
I have excessive oil consumption. I noticed the issue after getting my 3000-mile oil change. The technician said I only had 1 quart of oil, which I thought was extremely low. Every 2000 miles, my oil dipstick reports abnormally low oil levels. I am concerned that when I go on an extended road trip, I will have engine issues that will leave me and my family stranded on the side of the road. The GM technician started tracking my oil consumption. He said he was doing that to prove to GM that they owe me a new engine. I didn't understand what he meant until I saw a lawsuit my vehicle was part of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648545March 16, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
At stop light turning right, the car stalled, cut on and cut back off, cut on and back off with about 30 cars behind me. Sputtering. On the dash board it said “Engine power reduced”. I had to be pushed out a main highway by police, and thankfully my [XXX] daughter wasn’t in the back seat. I have had this car 12 days with 48256 miles on it. I’m extremely concerned with the safety of this car. And when towed was leaking gas like fluid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648110March 13, 2025
ENGINE
Faulty vaccuum pump blew leading to engine failure. On the highway randomly, with my child in the vehicle. This almost caused a huge accident. I’ve kept up on all maintence and oil changes. This has been a huge effect on my life as I’m a single parent and randomly had to spend thousands on a new engine for zero fault of my own. I’ve read many many people having this issue. Something needs to be done and action needs to be taken!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647936March 12, 2025
FUEL/PROPULSION SYSTEM
Vehicle stalled while stopped in middle lane during rush hour traffic. Vehicle would not start, and could not be put in neutral to be pushed to side of road. Vehicle was towed to repair shop where they needed to replace the fuel pump control module. The automotive repairmen stated they have seen this with multiple GMC vehicles and they do not understand how it has not been recalled yet because, as they stated, it is going to get someone killed one day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647296March 10, 2025
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 GMC Terrain. The contact stated that the vehicle failed to stop while driving 55 MPH while depressing the brake pedal. The contact pressed the button that immediately shifted the transmission to park, and the vehicle came to a stop. The contact drove the vehicle to a safe parking space. After safely parking the vehicle off-road, the check engine and brake assist warning lights illuminated. The vehicle was towed to the dealer who diagnosed that the brake booster pump and camshaft had fractured and detached from the vehicle. The contact was informed that the brake booster, vacuum pump, and camshaft needed to be replaced. The vehicle was not repaired because the dealer was awaiting the parts to repair the vehicle. The manufacturer was not informed of the failure. The failure mileage was 101,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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