GMC Terrain Complaints

3,167 consumer complaints on file.

#10568238March 10, 2014
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2010 GMC TERRAIN EQUIPPED WITH MICHELIN TIRES LINE LATITUDE TOUR TIRES, SIZE P235-55-R18, AND DOT NUMBER: M33J-007. THE CONTACT STATED THAT ALL TIRES EXHIBITED TREAD SEPARATION AND CRACKS FROM THE SIDEWALL. ADDITIONALLY, THE STEEL BELT WAS SEPARATED. THE TIRES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567810March 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER'S SIDE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED BACK, NECK AND LEG INJURIES. THE FRONT SEAT PASSENGER SUFFERED NECK AND BACK INJURIES, AND BOTH OCCUPANTS WERE TRANSPORTED TO THE HOSPITAL FOR TREATMENT. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED NORMALLY DURING THE CRASH. NO DEFECTS WAS DETECTED. THE FAILURE MILEAGE WAS 9,600.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10566595March 1, 2014
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
ROAD DIRT, SNOW, MUD ACCUMULATES AT INSIDE BOTTOMS OF DOORS ALL THE WAY UP TO BOTTOM OF SPEAKER AREAS. I CAN SEE WHERE IT IS PULLING DOWN THE BOTTOM PANELS. CALLED DEALER AND ASKED FOR GM INFO ON THIS AND NOTHING BACK FROM DEALER. ALSO 2 WEEKS AGO ENGINE LITE CAME ON, TOOK TO LOCAL DEALER FOR REPLACEMENT OF GASOLINE SENSOR? AT 10,000 MILES? ASKED IF I USED CORN GAS? NO, I USE PLUS OR PREMIUM. DOES THIS HAPPEN EVERY 10,000 MILES? ALSO I AM CONCERNED I WILL HAVE RUST ON MY DOORS VERY SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564933February 19, 2014
VEHICLE SPEED CONTROL, ENGINE
IT STALLED AND THE CHECK ENGINE LIGHTS CAME ON. THIS HAPPENED AGAIN 12/13 REPLACED EXHAUST CAM SOLENOID AND AGAIN IN JANUARY 2014 WHEN THEY HAD TO REPLACE THE CAMSHAFT POSITION EXHAUST ACTUATOR. THE HAVE ALSO AT DIFFERENT TIMES HAD TO REPLACE THE HIGH PRESSURE FUEL PUMP, WATER PUMP AND BALANCE SHAFT CHAIN, REPLACED THE CONDENSER, EVAC ON THE AIR CONDITIONER ON THIS VEHICLE AND THE OTHER 2010 GMC TERRAIN WE OWN. WE DO NOT FEEL LIKE WE SHOULD HAVE HAD TO PAY FOR THE AC CONDENSER SINCE IT HAPPENED ON BOTH VEHICLES WE OWN WITHIN MONTHS OF EACH OTHER BUT WE DID. THE OTHER 2010 TERRAIN WE OWN WAS IN THE SHOP IN JANUARY 2014 BECAUSE IT STALLED AND IT WAS CAM SHAFT AND THE THROTTLE BODY ABOUT 2 WEEKS LATER WE HAD TO TAKE THIS ONE IN FOR THE CAM. THE OTHER TERRAIN HAS WE OWN HAS ALSO HAD THE CAM WORKED ON SEVERAL TIMES. THIS VEHICLE HAS ALSO HAD SEVERAL RECALLS FOR OTHER ISSUES. SOMETHING NEEDS TO BE DONE ABOUT THESE VEHICLES BECAUSE THERE ARE SO MANY PEOPLE HAVING THESE SAME PROBLEMS. LOOK ON EDMONDS ONLINE FORUM AT ALL THE COMPLAINTS ABOUT THE 2010 TERRAINS AND THE 2010 EQUINOX. SOMETHING NEEDS TO BE DONE SO THE OWNERS CAN GET RID OF THESE VEHICLES BEFORE THEY STALL AGAIN AND SOMEBODY HITS THEM AND KILLS THEM LIKE THE SIX PEOPLE WHO DIED BECAUSE THE 2007 GM COBALT STALLED ON THEM WHILE DRIVING. WE NEED THE NHTSA TO HELP US. THEY WERE ALSO GOING TO CHARGE US ON THE OTHER VEHICLE ALMOST $900.00 TO FIX THE CAM SHAFT AND THROTTLE BODY, WHEN THE PROBLEM HAD OBVIOUSLY NOT BEEN FIXED ONE OF THE OTHER TIMES THAT GMC DEALERSHIPS WORKED ON IT UNTIL I COMPLAINED TO GMC. THEN THE DEALERSHIP SAID WE HAD TO PAY ABOUT $250.00 BECAUSE THE OWNER HAS TO PAY SOMETHING WHEN ITS OUT OF WARRANTY. THAT VEHICLE HAD ABOUT 43,000 MILES. I DON'T FEEL LIKE THE OWNERS SHOULD HAVE TO PAY ONE PENNY WHEN THERE IS A REPEAT PROBLEM ON A VEHICLE AND THEY CAN'T SEEM TO KEEP IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564838February 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
THE SAME ISSUE HAPPENED 3 TIMES. NOVEMBER 2013, 28 JANUARY 2014, 16 FEBRUARY 2014. EACH TIME THE VEHICLE WAS IN AND IDLING SITUATION RED LIGHT, IN A FAST FOOD DRIVE THRU, HEAVY TRAFFIC, OR IF I FORGOT SOMETHING, LEFT THE CAR RUNNING, AND WENT INTO THE HOUSE TO GET WHAT I WAS LOOKING FOR, ESPECIALLY IF IT TOOK ME 4-5 MINUTES TO FIND WHAT I WAS LOOKING FOR AND RETURN TO THE CAR. ADDITIONALLY, I'VE EXPERIENCED THIS MOVING AT SPEEDS OF 8MPH OR LESS IN THICK TRAFFIC. (1) CAR WOULD FOR NO REASON START ROUGH IDLING. (2) THE YELLOW CHECK ENGINE LIGHT WOULD COME ON. (3) THE ENGINE REDUCED POWER MESSAGE WOULD APPEAR. (4) THE STABILITRAK WARNING MESSAGE LIGHT WOULD THEN APPEAR. (5) THEN I PRESSED THE ACCELERATOR TO CROSS AN INTERSECTION AND MOVE OUT OF THE WAY OF TRAFFIC, AND THE VEHICLE MOVES AT A SNAIL'S PACE (5-10 MPH). (6) I LET IT SIT FOR 10-30 MINUTES (OR OVERNIGHT IF I WAS FORTUNATE ENOUGH TO BE AT HOME), RESTART IT, AND IT RUNS LIKE IT NORMALLY DOES AS IF NOTHING EVER HAPPENED. (7) THE "YELLOW CHECK ENGINE LIGHT" SIMPLY DISAPPEARS AFTER A FEW HOURS. (8) SOMETIMES THERE'S A FAINT BURNING SMELL LIKE A PLASTIC GARBAGE BAG ON FIRE, BURNING RUBBER, OR OVERHEATED ELECTRONICS. I'M TAKING IT TO MY LOCAL GMC DEALERSHIP TODAY BEFORE I END UP STRANDED SOMEWHERE OR WORSE BE THE CAUSE OF A MAJOR SERIOUS ACCIDENT! IT'S LIKE IT HAS A MALICIOUS CODE IN THE ENGINE'S COMPUTER SYSTEM, AND IT SELECTS THE TIME AND PLACE WHEN IDLING TO INJECT ITSELF! IT MAY GO SEVERAL WEEKS OR EVEN MONTHS BEFORE IT HAPPENS, BUT YOU CAN BE CONFIDENT IT'S GOING TO HAPPEN! OTHER THAN THIS ANNOYING SAFETY ISSUE, THE TERRAIN IN MY OPINION IS A PRETTY GOOD VEHICLE FOR ITS CLASS. MAKES ME WISH I HAD CHOSEN THE 6 CYLINDER INSTEAD OF THE 4 CYLINDER. I DON'T THINK THE 6 CYLINDER IS HAVING THIS ISSUE. GM/GMC SHOULD ADDRESS THIS, AND MAKE THIS RIGHT ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564329February 14, 2014
VEHICLE SPEED CONTROL, ENGINE
TL- THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY AND CAM SHAFT WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 44,000. PM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558806January 9, 2014
ENGINE, FUEL SYSTEM, GASOLINE
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS AND SEVERAL OTHER ISSUES WITH VEHICLE. *SMD THE CONSUMER STATED THE DISTRICT MANAGER OF GM REFUSED TO ALLOW THE DEALER TO CHECK THE ECM/ECU AND OTHER APPROPRIATE SYSTEMS, TO MAKE SURE ALL THE ENGINE SETTINGS WERE AS THEY SHOULD BE, SINCE HE EXPERIENCED SEVERAL STRANGE EVENTS, SUCH AS THE SHIFTER HANGING IN D SOMETIMES AS HE TRIED TO MOVE TO PARK, VERY LOW MPG FOR SEVERAL DAYS 24-25 MPG, WHEN HE USUALLY GOT 28-33 MPG. THE OIL PERCENT METER USED TO BE AT 95%. THE ENGINE WOULD REV TO 7K-8K RPM WHEN THE FIRST STARTED AND HELD 2-3 SECONDS. SOMETIMES THE ENGINE REVVED TO 1600-1800 RPM AND THE VEHICLE WOULD ALMOST STALL, AND SOMETIMES THE MALFUNCTION INDICATOR LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. SOON AFTER, THE FAN BELT BEGAN TO SQUEAL. THE SQUEALING BEGAN, WHEN THE VEHICLE WAS STARTED OR WHEN DRIVING AT VARIOUS SPEEDS WITH THE AC ON, AND GOING UP SOME SLOPPED HIGHWAYS, ROADS AND STREETS. THE DEALER REPLACED THE BELT. IN THE SUMMER OF 2011, WHEN THE VEHICLE WAS STARTED THE ENGINE WOULD MAKE A CHATTERING-TAPPING METAL-TO-METAL SOUND, AS IT THERE WERE NO OIL IN THE ENGINE. THE PROBLEM WOULD OCCUR WITH A COLD OR HOT ENGINE. THE PROBLEM STOPPED AFTER P0011 ERROR SOLENOID WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558689January 6, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WAS DRIVING DOWN THE ROAD DOING SPEED LIMIT OF 40 MPH. ALL OF A SUDDEN THE CAR STARTED SHAKING AND BY IT SELF DROPPED TO 20 MPH. DROVE TO APT AND SHUT CAR OFF. WHEN STARTED BACK UP IT SEEMED OK. TOOK TO THE DEALER, THEY SAID IT WAS THE THROTTLE BODY AND STABILIZERS. WHICH THOSE LIGHTS CAME ON AS IT HAPPENED. ENGINE POWER CONTROL LIGHT ALSO CAME ON. DEALER SAID THEY HAD TO ORDER PARTS AND WOULD COST AROUND $600. WOW. SEEMS LIKE A LOT OF THE SAME ISSUES ON HERE. I BELIEVE THEY SHOULD PUT A RECALL ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556495December 18, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I OWN A 2012 TERRAIN SLE2 WITH APPROXIMATELY 20,000 MILES. ON FRIDAY, DECEMBER 13, 2013, I JOINED THE INNUMERABLE OWNERS OF GM PRODUCTS (FOUND ON THE VARIOUS OWNER FORUMS ON THE INTERNET) THAT HAVE EXPERIENCED THE SERVICE STABILITRAK LIGHT COMING ON WITH ROUGH IDLING. OTHER OWNERS HAVE EXPRESSED THE LOSS OF POWER WHEN THIS EVENT OCCURS. LUCKILY, I WAS BACKING OUT OF MY GARAGE AND NOT TRAVELING ON THE EXPRESSWAY SO I CANNOT ADVISE WHETHER THERE WAS LOSS OF POWER SINCE I WAS GOING SO SLOW. THE LIGHT WENT OFF WHEN I TURNED THE VEHICLE OFF IN ORDER TO COME INSIDE AND CALL THE DEALER (WOODY BUICK GMC IN NAPERVILLE IL). THE DEALER WAS ABLE TO FIND CODE PO300 (RANDOM CYLINDER MISFIRE) BUT THEY COULD FIND NOTHING WRONG. I WAS TOLD THE VEHICLE FIXED ITSELF (WHICH I FIND HIGHLY DOUBTFUL AND VERY DISTURBING). I AM A ONE VEHICLE FAMILY AND NOW IN A COMPLETE PANIC WHENEVER I DRIVE THIS VEHICLE. I FEAR FOR MY LIFE, MY PASSENGERS? AND OTHERS BECAUSE LOSS OF POWER CAN HAPPEN AT ANY TIME AND I AM CONCERNED ABOUT BEING REAR ENDED SINCE THE DRIVER BEHIND ME WOULD HAVE NO CLUE, AS I DON?T, THAT MY VEHICLE WILL LOSE POWER. SINCE THIS IS A HUGE SAFETY CONCERN, I AM SHOCKED THAT GM HAS NOT ADDRESSED THIS FAILURE OF ITS PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556257December 16, 2013
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
OUR VEHICLE HAS EXPERIENCED THE ROUGH IDLE AND HARD/STALLED SHIFTING SINCE WE BOUGHT IT IN 2011. IT HAS BEEN REVIEWED BY THE DEALERSHIP AND WE WERE TOLD A RECENT RECALL WOULD FIX THE ISSUE. IT DID NOT AND THESE ISSUES HAVE CONTINUED. RECENTLY, THIS ISSUE HAPPENED AGAIN, FOLLOWED BY THE CHECK ENGINE LIGHT TURNING ON, FOLLOWED BY (A FEW HOURS LATER) THE ENGINE GOING INTO "REDUCED ENGINE MODE" AND THE ENTIRE VEHICLE SHAKING UNCONTROLLABLY WITH THUMPING NOISES COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS STOPPED AND RESTARTED AND WITHIN A FEW MILES, THIS SAME ISSUE HAPPENED AGAIN, WHICH WAS VERY DIFFICULT TO HANDLE AND VERY UNSAFE FOR TRAVEL IN THE CITY. WE HAD TO GET A TOW TO THE DEALERSHIP AND THE SERVICE DEPARTMENT AT THE DEALERSHIP WE BOUGHT THIS FROM SAYS THE THROTTLE POSITIONS SENSOR IS DEFECTIVE AND NEEDS REPLACED AS WELL AS THERE IS A MISFIRE IN THE INJECTORS DUE TO CARBON BUILDUP IN THE FUEL LINE. NONE OF THESE REPAIRS ARE COVERED UNDER THE POWER TRAIN WARRANTY, AND THIS VEHICLE ONLY HAS 50,000 MILES ON IT CURRENTLY. UPON RESEARCH OF THESE PART, SYMPTOMS OF THIS PART GOING OUT ARE STALLED SHIFTING OR HARD SHIFTING, AS WELL AS ROUGH IDLING. PLEASE RESEARCH THIS CASE AS I FEEL THIS IS A MORE UNIVERSAL PROBLEM THAT HAS YET TO BE ADDRESSED PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556077December 14, 2013
AIR BAGS
VEHICLE WAS INVOLVED IN A SEVERE ACCIDENT WHERE THE OTHER DRIVER RAN A STOP SIGN AND HIT TERRAIN CAUSING SEVERE FRONT END AND ENGINE DAMAGE. AIR BAGS FAILED TO DEPLOY. INJURES INCLUDED WERE NECK AND BACK. DAMAGE WAS SEVERE ENOUGH TO CAUSE AIRBAGS TO DEPLOY BUT NEVER DID . HAVING AN INDEPT INSPECTION CONDUCTED AS TO WHY THEY NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10555890December 12, 2013
TIRES, TIRES:TREAD/BELT
ALL FOUR TIRES SEPARATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554224November 30, 2013
ENGINE AND ENGINE COOLING
I PURCHASED MY 2010 GMC TERRAIN IN MAY 2013. AFTER A FEW WEEKS OF HAVING THE TRUCK. I HEARD A RATTLING NOISE. I TOOK IT BACK TO WHERE I PURCHASED IT AND THEY SAID I WAS OUT OF OIL. FROM MAY - OCT. I HAVE HAD TO HAVE 4 OIL CHANGES WHICH MY MILEAGE WAS NOW 52,000. THE SERVICE LIGHT NEVER CAME ON BUT COULD HEAR A RATTLING SOUND. THEY RECENTLY DID A CONSUMPTION TEST ON THE TRUCK AND THEY SAY EVERYTHING LOOKS FINE. NOW WHEN I STOP AT A LIGHT OR STOP SIGN, MY TRUCK SHAKES AS THOUGH IT IS GOING TO TURN OFF. IT DOES THIS RANDOMLY. OF COURSE THEY COULD NOT DUPLICATE IT WHEN THEY TEST DROVE IT. MY LIGHT DOES NOT ALWAYS ILLUMINATE AND MY SPEAKER ON THE DRIVER SIDE WILL BE STATIC WHEN I START UP THE TRUCK. NEEDLESS TO SAY , HAVING THE TRUCK FOR ONLY A FEW MONTHS AND SEEING THIS MANY ISSUES IS A HUGE CONCERN, AFTER READING ALL THE COMPLAINTS I AM TRULY CONCERNED THIS IS NOT THE TRUCK THAT IS GOING TO LAST VERY LONG, EVEN THOUGH I PAID GOOD MONEY FOR IT. VERY DISAPPOINTING. I HAVE TALKED TO MANY PEOPLE WHO HAVE HAD TO HAVE THE ENGINE REPLACED. INSTEAD OF GOING THROUGH ALL THE REPAIRS THAT SEEMS LIKE THE IDEAL SOLUTION. ITS ODD WHEN YOU READ THE OTHER COMPLAINTS, IT SEEMS EVEN GMC DOESN'T KNOW HOW TO FIX THEIR OWN ISSUES OR DON'T KNOW WHAT IS CAUSING THESE PROBLEMS. I READ THAT GMC TERRAINS HAVE HAD 131 BULLETINS WOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554119November 29, 2013
TIRES, TIRES:SIDEWALL
A SECOND MICHELIN LATITUDE TOUR TIRE ON 2013 GMC TERRAIN (PURCHASED NEW IN MAY 2013) HAD REPETITIVE LOW TIRE PRESSURE SHOWING ON THE TPMS. AFTER 1 WEEK OF INFLATING TO SPEC PRESSURE AND ONLY HAVE IT HAPPEN AGAIN, REMOVED THE WHEEL AND TIRE TO INSPECT FOR AN EMBEDDED OBJECT (E.G. NAIL) IN THE ENTIRE TREAD AREA AND SIDEWALL. NOTHING VISIBLE. REPLACED AND INFLATED TO SPEC AGAIN. 2 DAYS LATER LOW PRESSURE AGAIN. REMOVED THE WHEEL/TIRE FROM THE VEHICLE AGAIN AND MIXED A SOAP SOLUTION TO INSPECT THE TREAD AREA FOR A LEAK. AFTER THOROUGHLY INSPECTING THE ENTIRE TREAD AREA TWICE, NOTICED A SLOW LEAK BUBBLING ON THE SIDEWALL AT THE TREAD-SIDEWALL INTERFACE (TIRE MOLD SEAM?). PROBED THE LEAK SITE FOR EMBEDDED GLASS OR OBJECT AND FOUND NOTHING REPRESENTATIVE OF A ROAD HAZARD EVENT EXCEPT THE AIR LEAK IN THE SIDEWALL. PLUGGED THE LEAK WITH A TIRE PLUG TO SHOW LOCATION AND TOOK IT TO THE DEALER. A TIRE WITH LEAK IN THE SIDEWALL EVEN PLUGGED IS TOO DANGEROUS TO DRIVE ON. I AM WAITING FOR A NEW TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554133November 29, 2013
TRACTION CONTROL SYSTEM, ENGINE
I WAS DRIVING THE VEHICLE ON THE HIGHWAY AND ALL OF A SUDDEN IT SLOWED DOWN TO ABOUT 20 MPH WITHOUT ANY WARNING. I LOOKED DOWN AND SAW THE TRACTION CONTROL LIGHT AND CHECK ENGINE LIGHT ON. IN THE MIDDLE OF THE DASHBOARD IT SAID ENGINE SPEED REDUCED. I BACKED DOWN AN ENTRANCE RAMP TO GET ONTO A LOCAL ROAD. AFTER 1 HOUR THE CAR WAS RESTARTED AND SEEMED OK. NOT LONG AFTER IT HAPPENED AGAIN. I TOOK IT TO THE GMC DEALER, THEY DROVE IT 47 MILES AND COULD NOT GET IT TO ACT UP.I GOT THE CAR BACK, DROVE IT 70 MILES HOME AND THE NEXT MORNING IT HAPPENED AGAIN, 3 MILES FROM MY HOUSE. I HAD IT TOWED TO THE DEALER. THE DEALER THEN REPLACED THE THROTTLE BODY ASSEMBLY FOR $540. IT HAS BEEN FINE FOR 2 WEEKS. IN 2010, GMC DECIDED NOT TO COVER THIS PART UNDER THE ENGINE WARRANTY (AS IT DID IN PREVIOUS YEARS) AND NOW ASSIGNS IT TO THE EMISSION SYSTEM WHICH IS NOT COVERED. I HAVE SEEN THIS PROBLEM LISTED ALL OVER THE INTERNET ON MANY VEHICLES. IT IS A DANGEROUS SITUATION WHEN THE CAR SLOWS DOWN LIKE THIS ON THE HIGHWAY. PLEASE ADD MY COMPLAINT TO THE LONG LIST OF PEOPLE WHO HAVE THIS PROBLEM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552960November 19, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DAYLIGHT RUNNING LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THERE WAS NOT A REMEDY AVAILABLE TO CORRECT THE DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550409October 31, 2013
AIR BAGS
I STARTED MY VEHICLE AND IT WENT THROUGH ITS CUSTOMARY SYSTEMS CHECK. WHILE I WAS OPERATING THE VEHICLE A WARNING MESSAGE APPEARED. IT STATED, SERVICE AIRBAG. IN ADDITION, THE SYMBOL ON THE INSTRUMENT PANEL DISPLAY APPEARED INDICATING A AIRBAG PROBLEM. OBVIOUSLY THIS IS A SERIOUS SAFETY CONCERN BECAUSE THE AIR BAG MAY UNEXPECTEDLY INFLATE OR MAY NOT WORK AT ALL IN A CRASH. I PURCHASED THIS VEHICLE IN DECEMBER 2010, AND IT ONLY HAS 42000 MILES ON IT WITH REGULAR ROUTINE MAINTENANCE. I BELIEVE THAT SUCH A SERIOUS MANUFACTURER'S DEFECT SHOULD NOT BE OCCURRING IN THE LIMITED TIME THIS VEHICLE HAS BEEN OPERATING. DUE TO THE UNSAFE AND SERIOUS NATURE OF THIS DEFECT, I WOULD LIKE TO SEE GMC CORPORATION STAND BEHIND THEIR PRODUCT AND SHOW CONCERN ABOUT THEIR CUSTOMERS SAFETY BY RECALLING AND REPAIRING THIS VEHICLE AND ANY OTHER GMC VEHICLE EXPERIENCING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550136October 30, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
ON 10/17/2013 MY WIFE EXPERIENCED A SUDDEN ACCELERATION WHILE PULLING INTO A PARKING SPACE AT OUR LOCAL WALGREEN'S PHARMACY. AS SHE WAS PULLING INTO A PARKING SPACE IN FRONT OF THE PHARMACY THE CAR KEPT MOVING FORWARD SLOWLY ALTHOUGH SHE WAS PRESSING ON THE BRAKE PEDAL AS HARD AS SHE COULD. THE CAR CRAWLED UP THE CONCRETE CURB STOP SLOWLY AND HIT THE STEEL PIPE BOLLARD PLACED IN FRONT OF THE CURB STOP TO PROTECT THE WALKWAY FRONT OF THE STORE. NO INJURIES OCCURRED TO MY WIFE, NO ONE WAS ON THE WALKWAY AT THE TIME. ONLY DAMAGE WAS TO THE BOLLARD (BENT OVER) PLASTIC BUMPER, GRILL AND RIGHT FRONT FENDER OF THE CAR. BOLLARD AND A TRASH RECEPTACLE BROUGHT THE CAR TO A STOP. THIS IS THE SECOND TIME THIS OCCURRED. THE FIRST OCCASION WAS ABOUT A YEAR AGO WHEN I WAS DRIVING ON A NEIGHBORHOOD RESIDENTIAL STREET APPROACHING A STOP SIGN. AS THE CAR WAS SLOWING DOWN AND I WAS PRESSING ON THE BRAKE PEDAL THE CAR KEPT MOVING FORWARD WITH THE BRAKES BEING FULLY APPLIED. COULD HEAR THE ENGINE STRAINING AT AN INCREASED RPM. I LIFTED MY FOOT OFF THE BRAKE PEDAL AND JAMMED IT DOWN HARD AGAIN AND THE CAR CAME TO A STOP AT THE STOP SIGN WITH THE ENGINE IN NORMAL IDLE. IN THE THREE YEARS WE HAVE OWNED THIS CAR THESE ARE THE ONLY OCCASIONS THE PROBLEM HAS OCCURRED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10550152October 30, 2013
AIR BAGS, SERVICE BRAKES
DEAR SAFETY OFFICER, THIS IS TO BRING TO YOUR ATTENTION THAT I WISH TO PURSUE LEGAL ACTION AGAINST GMC. MY LIFE WAS AT RISK IN AN ACCIDENT. AS IT IS ACCIDENTS ARE UN-WELCOMED, TO ADD TO IT THE SAFETY FEATURE (AIRBAGS) FROM MY GMC VEHICLE CHASIS NO [XXX],ORIGIN CANADA,REGISTER IN UAE DID NOT FUNCTION AT ALL. A DEPLOY SIGN APPEARED ON THE DISPLAY, BUT NONE OF THE AIRBAGS FUNCTIONED AS REQUIRED. THE VEHICLE WAS PURCHASED BRAND NEW LESS THAN A YEAR AGO UNDER WARRANTY WITH COMPLETE SERVICE HISTORY. THE DAMAGE WAS SO MUCH TO THE VEHICLE THAT MY INSURANCE COMPANY DECLARED IT AS TOTAL LOSS AND ARE SETTLING WITH ME FOR THE AMOUNT THEY HAD INSURED THE VEHICLE FOR (OR A SUITABLE SUM). DESPITE THE EXTENT OF THE DAMAGE, THE AIRBAGS DID NOT FUNCTION, PUTTING MY LIFE AT RISK. A GMC REPLY WHICH PUTS SERIOUS QUESTIONS ON THE REAR IMPACT TEST PRACTICED IN DESIGN .A AIRBAG SYSTEM INTEGRATED WITH SEAT BELT AND WARNING SIGN, UPON CRASH FULLY EXTENDED BUT DID NOT ROLL BACK TO FACTORY SETTING IS CLEAR SIGN FOR VISUAL EVIDENCE.A EDR(EVIDENT DATA RECORDER)WILL NOT BE ACCESSED BY THE CUSTOMER DUE TO RIGHTS HELD BY THE MANUFACTURER FOR WARRANTY. AS SAFETY IS THE NORMS FOR US VEHICLES,A COMPLETE FAILURE OF MULTIPLE COLLISION RAISES THE DOUBT OF GMC COMPLYING WITH SAFETY DURING DESIGN AND TEST EXECUTION.WHAT WOULD BE THE MALFUNCTION OF SAFETY SYSTEM COULD BE INVESTIGATED IN ORDER TO MINIMIZE THE FATALITY IN THE DESIGN FEATURES.A THOROUGH INVESTIGATION IS NEEDED AFTER THE FINDING OF EDR RECORDINGS.I WILL BE RELIEVED IF THE FUTURE DESIGN IMPROVEMENT WILL SAVE MANY LIVES FROM SIMILAR CRASHES. IT WOULD BE MERCY OF GOD NOT BECAUSE OF AIRBAGS TWO LIVES HAVE BEEN SAVED . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10550068October 29, 2013
STEERING
WAS DRIVING TOWARDS A ON RAMP TO A HIGHWAY WHEN THE POWER STEERING FAILED. SERVICE LIGHT CAME (SERVICE POWER STEELING). COULD STILL STEER, BUT VERY DIFFICULT. DROVE HOME AND HAD IT TOWED TO DEALER. THEY EXAMINED IT THE NEXT DAY AND FOUND NOTHING WRONG. STEERING WAS NOW FINE! TWO WEEKS LATER THE SAME INCIDENCE HAPPENED WHILE DRIVING AT 40 MPH ON A 4 LANE CITY ROAD. VEHICLE IS TO BE TAKEN IN THIS WEEK FOR MORE TESTING OF ELECTRONIC ECM BOARD. EVEN THOUGH VEHICLE IS STILL DRIVABLE, IT STARTLES THE DRIVER AND IS VERY UNSAFE. DO NOT FEEL SAFE LETTING OTHER FAMILY MEMBERS DRIVE VEHICLE OR SAFE FOR TRIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain