GMC Terrain Complaints

3,167 consumer complaints on file.

#11022306September 8, 2017
VISIBILITY/WIPER
WHILE TRAVELING UNDER SEVERE RAIN FRONT WIPERS STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022159September 7, 2017
VISIBILITY/WIPER
DRIVING OUT OF STATE ON A HIGHWAY IN A RAIN STORM MY WIPERS QUIT WORKING. I WAS IN THE PASSING LANE DOING 70MPH, HAD TO PULL OFF TO THE SIDE OF THE HIGHWAY ,WHEN THE RAIN LET UP I GOT THE CAR TO THE DEALERSHIP WHERE THEY FIXED IT AND CHARGED ME 450.00. THEY HAD SAID THERE WAS NOT A RECALL AND I HAD A PARTIAL EXTENDED WARRANTY .SO WHEN I GOT BACK FROM MY TRIP I LOOKED INTO THE RECALL INFO AND CERTIAN CARS WERE RECALLED (NOT MINE) FOR THE SAME ISSUE, CANADA RECALLED ALL YEARS FOR THIS ISSUE AND MY CAR WAS MFD BY GM OF CANADA. THEY TOLD ME MY MILES (67000) MADE IT OUT OF WARRANTY THIS IS NOT A SERVICEABLE PART AND I DID NOT HAVE MY WIPERS ON FOR 67000 MILES! MYSELF OR MY YOUNG SON COULD OF BEEN SERIOUSLY HURT OR EVEN KILLED AND GM IS GIVING ME A RUN AROUND ABOUT REFUNDING ME THE 450.00 , I THINK I AM BEING REASONABLE FOR MY REQUEST? THE PART NUMBER FOR THE PART REPLACED IS 84241847 WIPER TRANSMISSION MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018810August 22, 2017
UNKNOWN OR OTHER
WHILE DRIVING DURING HEAVY RAIN AT 50 MPH MY WINDSHIELD WIPERS STALLED RIGHT IN FRONT OF MY VIEW. THE MOTOR WAS OBVIOUSLY STILL FUNCTIONING BECAUSE I COULD HEAR IT BUT WIPERS WERE NOT MOVING. HAD TO PULL OVER TO KEEP FROM BEING INVOLVED IN ACCIDENT DUE TO OBSTRUCTED VIEW AND RAIN ON WINDSHIELD...THIS NEEDS TO RECALLED!! SAFETY ISSUE AND A HAZARD TO BOTH DRIVER AND OTHER VEHICLES ON ROAD. CALLED BOTH DEALERSHIP AND GMC DIRECTLY WHICK BOTH STATED DUE TO NO SET RECALL IT WOULD HAVE TO BE ON ME TO REPLACE AND PAY OUT OF POCKET FOR DIAGNOSIS OF VEHICLE AND THEN REACEMENT IF NEEDED! THIS 2012 TERRAIN ONLY HAS 65,900 MILES. THEY NEED TO GET IT TOGETHER BEFORE THEY END UP SUED FOR CAUSING ACCIDENTS OR DEATHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018750August 21, 2017
VISIBILITY/WIPER
WHILE DRIVING 70 MPH ON THE INTERSTATE IN THE MIDDLE OF THE POURING RAIN WITH THE WINDSHIELD WIPERS OPERATING, BOTH FRONT WIPERS COMPLETELY STOPPED WORKING OUT OF NOWHERE. LUCKILY IT WAS 5:45 AM ON MY WAY TO WORK WITH NOT MANY CARS AROUND. I THREW ON MY HAZARDS AND PULLED OVER UNTIL THE RAIN CLEARED. I CHECKED THE FUSE AND IT WAS FINE, RESTARTED MY CAR TO SEE IF THEY WOULD WORK, BUT NO LUCK. COME TO FIND OUT THERE IS A RECALL THAT WAS JUST ISSUED BUT ONLY FOR 2013 GMC TERRAINS. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE RECALLED FOR OTHER YEARS OF THE TERRAIN AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015898August 17, 2017
STRUCTURE:BODY
NOTICED BLACK FLUID ON LIFTGATE FRAME. SEVERAL DAYS LATER I HAD GREAT DIFFICULTY RAISING THE HATCH. WHEN I RELEASED IT THE GATE FELL VIOLENTELY INJURING MY HAND. IT APPEARS BOTH PISTONS FAILED. MY CONCERN IS THAT HAD THE GATE BEEN IN THE RAISED POSITION AND IT FELL, MYSELF OR A FAMILY MEMBER WOULD HAVE BEEN SERIOUSLY HURT. THIS IS VERY DANGEROUS. THE GATE IS EXTREMELY HEAVY. MY DEALER DID NOT RECOGNIZE THE URGENCY OF THIS PROBLEM NOW MAKING ME WAIT NEARLY A WEEK FOR REPAIR. VEHICLE WAS PARKED IN MY DRIVE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11015472August 15, 2017
UNKNOWN OR OTHER
8/26/13 WE TOOK OUR TERRAIN INTO A GMC DEALER DUE TO CHECK ENGINE LITE COMING ON, WAS INFORMED THAT THE MANIFOLD WAS CRACKED. PAID DEALERSHIP TO REPLACE THE MANIFOLD AND ALL GASKETS. ALMOST 4 YEARS TO THE DATE THE SAME REPAIRS ARE NEEDING TO AGAIN REPLACE THE MANIFOLD. THIS VEHICLE IS ONLY 8 YEAR OLD AND IS USED FOR HIGHWAY DRIVING. WE HAVE BEEN ADVISED THAT THIS IS A POSSIBLE DESIGN FLAW OR THERE IS A WEAKEN MOTOR MOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015005August 14, 2017
STRUCTURE:BODY
WHEN TRYING TO OPEN THE REAR LIFTGATE THE DOOR WILL OPEN COMPLETELY THEN QUICKLY CLOSE HALFWAY, OPEN COMPLETELY AGAIN, THEN QUICKLY CLOSE SHUT MAKING IT IMPOSSIBLE TO SAFELY PUT ANYTHING INTO OR REMOVE FROM THE TRUNK OF THE CAR. THERE IS A RECALL FOR THIS ISSUE ON THE ACADIA'S ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004548August 14, 2017
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2010 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO TRANSFER CASE FAILURE. CONSUMER SEEKS REIMBURSEMENT FOR WARRANTY REPAIRS. *LD THE CONSUMER STATED THE VEHICLE WAS OUT OF WARRANTY WHEN THE FAILURE RECURRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014259August 10, 2017
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING (ON HIGHWAY) IN THE RAIN RESULTING IN COMPROMISED VISIBILITY. I TRIED TURNING THE WIPERS OFF WHILE DRIVING AND EVENTUALLY RESTARTED THE CAR TO SEE IF THAT WOULD HELP. THE WIPERS REMAINED STUCK IN A VERTICAL POSITION DESPITE THESE EFFORTS. EVENTUALLY, I MANUALLY SLID THE WIPERS INTO THE DOWN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013882August 9, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING AT ANY SPEED, THERE WAS NO HEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A COMPUTER SOFTWARE FAILURE. THE CONTACT WAS REFERRED TO THE DEALER (NORTH DAY GMC IN ROSLYN, NY) WHO STATED THAT THERE WAS NO RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO GO TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013470August 7, 2017
POWER TRAIN
I PURCHASED MY CAR BRAND NEW IN APRIL OF 2011. I DIDN'T EVEN HAVE IT A YEAR AND I HAD TO TAKE IT IN 3 DIFFERENT TIMES FOR STALLING. THE ENGINE LIGHT NEVER CAME ON THEREFORE THEY COULDN'T PULL A CODE TO KNOW WHAT EXACTLY WAS WRONG BUT BECAUSE IT WAS UNDER WARRANTY, THEY JUST STARTED REPLACING PARTS. THE VERY FIRST TIME IT STALLED THEY TOLD ME TO WATCH WHAT KIND OF GAS I WAS PUTTING IT. THEY TOLD ME TO TRY ONLY GOING TO MOBIL, BP OR SHELL. I SHOOK MY HEAD THE WHOLE TIME THEY WERE SAYING THIS BUT TO RULE IT OUT FOR THEM, THAT'S WHAT I DID. OBVIOUSLY THAT WASN'T THE PROBLEM. THEN, UPON A COLD START, THE ENGINE WAS VERY LOUD AND MADE A RATTLING NOISE. AGAIN, NO ENGINE LIGHT. THE WHOLE TIME I'VE HAD THE VEHICLE IT HESITATES WHEN PULLING INTO TRAFFIC SOMETIMES. SOMETIMES THE KICK BACK IT GIVES OFF IS SO BIG THAT IT ACTUALLY JERKS YOUR BODY FORWARD. I'VE HAD THE CAR FOR 6 YEARS AND HAVE OVER 10 RECEIPTS FROM DEALERSHIPS FOR TAKING IT IN OVER THE YRS.THEY HAVE "REPLACED/FIXED" CAM AUCTOR SOLONOIDS, ACTUATOR, TENSIONER, TIMING CHAIN, CATALYTIC CONVERTER, GASKET, MANIFOLD AND PISTON..TO NAME A FEW.THE OTHER DAY I NOTICED A SLIGHT GRINDING NOISE WHEN TURNING RIGHT.I WENT STRAIGHT HOME AND WAS GOING TO HAVE MY FRIEND LISTEN TO IT SO WE COULD FIGURE OUT WHERE IT WAS POSSIBLY COMING FROM.WITHIN 2 HRS JUST SITTING IN THE DRIVEWAY THE GRINDING BECAME 20X WORSE AND EXTREMELY LOUD! I COULDN'T EVEN BACK IT OUT OF MY DRIVEWAY WITHOUT IT SOUNDING LIKE MY WHOLE ENTIRE ENGINE WAS GOING TO FALL OUT.WE WERE THINKING IT WAS THE TRANSFER CASE/TRANSMISSION.I HAD TO HAVE IT TOWED TO THE DEALERSHIP WHERE THEY CALLED ME A FEW HRS LATER ONLY TO CONFIRM IT WAS THE TRANSFER CASE AND IT WILL BE $2,400 BC IT'S NO LONG UNDER WARRANTY.I HAVE NUMEROUS RECEIPTS SHOWING ONGOING ISSUES WITH THIS AND OTHER THINGS.I'M FURIOUS AND DISAPPOINTED.I BOUGHT A NEW CAR TO FEEL SAFER IN AND I HAVEN'T FELT THAT ONCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013540August 7, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHILE I WAS DRIVING 35-45 MILES PER HOUR THE TRUCK TURNED OFF ON ITS OWN SO I PARKED TRUCK ON THE SIDE OF THE ROAD. I WAITED A FEW MINUTES AND TRIED TO TURN VEHICLE ON AGAIN, IT TURNED ON AGAIN AND I CONTINUED DRIVING 20-30 PER HOUR. THEN AFTER BEING STOPPED AT A RED LIGHT WHEN IT TURNED GREEN I STEPPED ON THE GAS AND THERE WAS A LOUD SOUND PLUS WE FELT LIKE IT HAD JUMPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012860August 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE ATTEMPTING TO START THE ENGINE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (SULLER GMC LOCATED IN FARMINGTON HILLS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT RODENTS HAD EATEN THE ELECTRICAL WIRES. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS PRODUCED USING SOY BASED MATERIALS, WHICH ATTRACTED RODENTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 11,000. UPDATED 09/06/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012552August 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING 65 MPH, THE WINDSHIELD WIPERS WERE ACTIVATED, BUT FAILED TO RESPOND. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-3128093275. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011696July 31, 2017
ENGINE
CAR LOST POWER IN THE MIDDLE OF TRAFFIC MOVING AT 60 MPH ON A BUSY HIGHWAY. HAD TO BE TOWED TO A DEALER, WHERE THEY SAID THE TIMING CHAIN HAD BROKEN AND THE ENGINE WAS DESTROYED AS A RESULT. THEN WE FIND OUT THAT BROKEN TIMING CHAINS AND BROKEN BALANCE CHAINS ARE COMMON PROBLEMS ON 2010/2011 TERRAINS.YET GM HAS NEVER BEEN FORCED TO ACKNOWLEDGE THE PROBLEM OR ISSUE A RECALL FOR THIS SERIOUS SAFETY ISSUE. (TIMING CHAIN BREAKAGE IN ANY ENGINE SHOULD BE RARE, NOT A COMMON OCCURRENCE!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010144July 23, 2017
ENGINE
THE VEHICLE HAS A HIGH OIL CONSUMPTION. EVERY 1K MILES IT CONSUMES ABOUT 1QT. I HAVE TO ADD OIL EVERY MONTH. I SEE A LOT OF THE SAME COMPLAINT OVER THE INTERNET REGARDING THE GMC TERRAIN 2010-2013 WITH THE SAME PROBLEM FROM FACTORY. GM RELEASED A BULLETIN BUT THERE IS NO RECALL. I HAVE TO PAY FIR A FACTORY PROBLEM. #13-06-01-003H: EXCESSIVE OIL CONSUMPTION ' PERFORM OIL CONSUMPTION TEST AND/OR INSTALL PISTON AND PISTON RING KIT ' (FEB 9, 2016) HTTPS://GM.OEMDTC.COM/1893/EXCESSIVE-OIL-CONSUMPTION-2010-2013-BUICK-CHEVROLET-GMC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006771July 21, 2017
ENGINE
NO WARNING INDICATORS (AS IN NONE ) OF ANY KIND FOR LOW OIL OR LOW OIL PRESSURE AS A RESULT WHEN OIL IS LOW OR EMPTY IT WILL CAUSE THE TIMING CHAIN / BELT TO BREAK. GMC HAS A WARNING ABOUT WORN RINGS THAT RESULTS IN EXCESSIVE CONSUMPTION OF OIL. WITHIN ABOUT 2500 MILES OF MY OIL CHANGE IT WAS OUT OF OIL AND RESULTED IN THE TIMING CHAIN / BELT BREAKING. IT HAPPENED AS I WAS ON THE ENTRANCE RAMP TO THE INTERSTATE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006201July 18, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE IS CONSUMING UP TO 2 QTS OF OIL EVERY 1000 MILES. THE LOW OIL LEVEL LIGHT DOES NOT ILLUMINATE, EVEN WHEN THE OIL LEVEL FALLS BELOW 2 QTS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005230July 14, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE WILL RANDOMLY STALL AND SHUT OFF. THERE ARE SEVERAL COMPLAINTS OF YOU GOOGLE THE PROBLEM. THIS IS A SERIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004768July 12, 2017
AIR BAGS
IN MID-APRIL, MY AIRBAG SERVICE LIGHT/NOTIFICATION BEGAN COMING ON INTERMITTENTLY. I CONTACTED THE SERVICE DEPARTMENT AT **** AUTO GROUP TO DETERMINE IF THIS WAS A COMMON ISSUE. THEY INDICATED THIS WAS NOT A COMMON ISSUE AND WERE CONCERNED AN AIRBAG WOULD NOT PROPERLY DEPLOY IF I WAS INVOLVED IN AN ACCIDENT. I BROUGHT THE VEHICLE IN FOR INSPECTION ON APRIL 14TH AND THEY INDICATED THERE WAS AN AIRBAG CONNECTOR ISSUE UNDER THE PASSENGER SEAT (PAPERWORK INDICATES DRIVER SEAT). THE ADVISOR SAID THIS WAS A SIMPLE REPAIR AND THE TECHNICIAN FIXED IT THAT SAME DAY. OVER THAT WEEKEND THE AIRBAG SERVICE LIGHT CAME ON MORE FREQUENTLY AND STAYED ON FOR LONGER PERIODS OF TIME. I BROUGHT THE VEHICLE BACK TO THE SERVICE DEPARTMENT ON APRIL 17TH. THE DIAGNOSIS THIS TIME WAS MORE IN DEPTH; THE ADVISOR INDICATED THERE WAS AN AIRBAG HIGH RESISTANCE READING ON THE DRIVER SEAT SIDE AIRBAG. HE STATED THAT I NEEDED THE FOLLOWING PARTS: WIRING HARNESS AND DRIVER'S SIDE IMPACT AIRBAG INFLATOR, TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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