GMC Terrain Complaints

3,167 consumer complaints on file.

#11064325January 23, 2018
UNKNOWN OR OTHER
I WAS DRIVING AND INSIDE ALARM CAME ON SOUNDED LIKE A FIRE ALARM. HOWEVER NO LIGHTS IN THE CAR CAME ON INDICATION SOMETHING WAS WRONG, TIRE PRESSURE WAS GOOD, EVERYTHING AS FAR AS MY EYES COULD SEE IT WAS FINE EXCEPT THAT AN ALARM KEPT GOING OFF COMING THRU THE SPEAKERS. I PULLED OVER GOT OUT LOOKED AROUND THE VEHICLE. NOTHING! MADE SURE ALL DOORS WHERE LOCKED AND EVERYTHING GOOD ALARM STILL GOING OFF. NOT THE CAR THEFT ALARM AN INTERNAL ALARM THRU THE SPEAKERS OF THE CAR. PLEASE HELP AS I AM SCARED TO DRIVE MY VEHICLE BECAUSE MAYBE IT WAS TRYING TO TELL ME SOMETHING IS WRONG. IT EVENTUALLY WENT OFF AND I PULLED OFF VEHICLE DROVE FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064328January 23, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLAMPS FAILED TO PROJECT FAR OR WIDE ENOUGH AHEAD TO DRIVE SAFELY. THE VEHICLE WAS TAKEN TO SHELOR MOTOR MILE (2257 ROANOKE ST, CHRISTIANSBURG, VA 24073, (540) 381-8417) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS PERFORMED AS INTENDED. THE HEADLAMP BULBS WERE REPLACED WITH BRIGHTER BULBS; HOWEVER, THE REPLACEMENT FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 42,678.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064266January 22, 2018
POWER TRAIN, UNKNOWN OR OTHER
TAKATA RECALL WHEN DRIVING MY VEHICLE SAID OIL PRESSURE WAS LOW AND JUST SHUT OFF. LOST ALL OIL. MECHANIC SAID IT WAS AN ISSUE WITH THE PCV VALVE. THIS HAPPENED WHEN DRIVING AND HAPPENED FAST WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063486January 18, 2018
ENGINE, POWER TRAIN
MY CAR STARTING SPUTTERING YESTERDAY MORNING. BY LUNCH, I WAS A QUART LOW ON OIL. I ADDED A QUART OF OIL AND MADE IT APPROXIMATELY 20 MILES WHEN MY CAR STARTED SPUTTERING AGAIN, A DASHBOARD LIGHT CAME ON SAYING ENGINE WAS SLOWING DOWN AND THEN IT DIED. WHEN I RESTARTED IT, THE LOW OIL LIGHT WAS ON AND IT SAID STOP ENGINE NOW. I CALLED TOW TRUCK AND HAD IT TOWED TO THOMPSON SALES IN SPRINGFIELD MO - THE OFFICIAL GMC DEALER. I WAS CALLED TODAY AND TOLD IT WAS THE PCV VALVE THAT FROZE UP, CAUSING A BACK UP IN PRESSURE, CAUSING THE REAR MAIN SEAL TO BLOW. I HAVE BEEN DOING RESEARCH ON THIS TODAY, ONLY TO FIND THAT APPARANTLY THERE ARE MANY GMC TERRAINS IN THE 2010-2013 YEARS THAT HAVE BEEN HAVING THE EXACT SAME PROBLEMS. WHY IS THERE NOT A RECALL ON THIS? WHEN I RESEARCH IT MYSELF, I FIND NUMEROUS COMPLAINTS OF THE EXACT SAME PROBLEM. APPARANTLY, GMC ISSUED A SERVICE BULLETIN ON THIS EXACT PROBLEM, BUT THERE HAS BEEN NO RECALL. NOW, I AM LOOKING AT HAVING TO HAVE A WHOLE NEW ENGINE PUT INTO A CAR THAT IS ONLY 5 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063521January 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS GETTING GAS, FIILED UP, WHEN I GOT BACK INTO CAR, DIDN'T WANT TO START, REALLY HAD TO HIT GAS PEDAL, VERY SCARY, THAT HAPPENED 3 TIMES AFTER GETTING GAS, ANOTHER TIME I WAS AT STOP LIGHT, AND IT JUST STALLED, ENGINE COMPLETELY STOPPED, HARD START UP AGAIN, SO I DECIDED FOR SAFETY REASONS TAKING IT TO DEALERSHIP, IT'S STILL THERE AS OF 11/20/2017, BUT WANTED TO GET THIS OUT THERE, I THINK MAYBE THIS IS ONGOING ISSUE WITH CERTAIN MODELS OF GMC, AND FEEL MAYBE IT WILL BE A RECALL ISSUE IF ENOUGH PEOPLE REPORT ISSUES AS SUCH AS THESE. I THANK GOD I WASN'T DRIVING AND THIS HAPPENED, DEF A SAFETY CONCERN GMC NEEDS TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063538January 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH, A SOUND WAS HEARD FROM THE ENGINE COMPARTMENT AND THE ENGINE SHUT DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO BEES CHEVROLET (2100 OLD US 27, ST. JOHNS, MI, 48879, 989-224-2345) WHERE IT WAS DIAGNOSED THAT THE PVC FROZE AND CAUSED THE REAR CRANKSHAFT SEAL TO BLOW. THE TECHNICIAN RECOMMENDED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 90,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063373January 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I OWN A 2010 GMC TERRAIN THAT ONLY HAS 51,000 MILES. I WAS EXCELLERATING TO GET ONTO THE HIGHWAY WHEN MY CHECK ENGINE LIGHT CAME ON AND MY VEHICLE ALL THE SUDDEN HAD LACK OF ENGINE POWER. I WAS ABLE TO PULL TO THE SHOULDER OF THE ROAD, THANKFULLY WITHOUT GETTING HIT. MY VEHICLE WAS TOWED TO MY MECHANIC'S SHOP. A TEST WAS DONE AND THE CODE P2135 THROTTLE/PETAL SENSOR SWITCH WAS REVEALED. THE CAR WAS TURNED OFF AND THEN BACK ON AND THE ENGINE LIGHT WAS NOT ON. NOW, TWO WEEKS LATER, THIS HAPPENED AGAIN ON A CITY STREET. THIS TIME ANOTHER WARNING CAME ON ALONG WITH THE ENGINE LIGHT. THE WARNING SAYS ENGINE STABILITY TRAK. THIS IS A HUGE CONCERN AS BOT TIMES, I NARROWLY ESCAPED AN ACCIDENT. MY VEHICLE ONLY HAS 51,000 MILES AND IT IS WELL TAKEN CARE OF. MY CONCERN IS THIS IS A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063119January 16, 2018
ENGINE
I HAVE HAD NOTHING BUT PROBLEMS WITH MY OIL CONSUMPTION ON MY VEHICLE, WHEN I FIRST GOT THE VEHICLE, IT STARTED MAKING SOME NOISES AND I DIDN'T KNOW WHAT IT WAS , UNTIL I TOOK IT IN TO HAVE IT LOOKED AT, IT WAS LOW ON OIL, SO I HAD TO PAY FOR THE OIL CHANGE AND THE FEE TO HAVE IT LOOKED AT, FOR OIL CONSUMPTION TEST, I HAVE ONLY HAD THE VEHICLE FOR 1 1/2 YEARS AND THE OIL CONSUMPTION IS ASTRONOMICAL, SEEMS LIKE I HAVE TO HAVE AN OIL CHANGE EVERY 2 MONTHS AND I HAVE TO ADD OIL SEEMS LIVE EVERY 1000 MILES, THIS IS A MAJOR PROBLEM, WITH THE 2011 GMC TERRAIN AND I THINK THEY NEED TO RECALL THESE VEHICLES OR FIX THE PROBLEM, I JUST GO AN OIL CHANGE 11/2017 AND WAS LOW ON OIL 12/2017, SO I HAD TO ADD OIL AGAIN, UNTIL IT IS TIME TO HAVE MY OIL CHANGE. NOW MY CAR IS LEAKING OIL AND SO I HAVE TO TAKE IT IN AGAIN, I HAVE HAD TO HAVE MY CAMSHAFTS FIXED 2 TIMES, THIS IS A PROBLEM. I AM NOT RICH, BUT I HAVE TO INCUR THE CHARGE. I STILL HAVE 5 YEARS LEFT TO PAY THIS CAR OFF. I JUST WANTED TO VOICE MY CONCERN WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062867January 15, 2018
SERVICE BRAKES
SERVICE STABILITRAX. AND LIGHT AND TRANSACTION CONTROL. SOMETIMES FOLLOWED BY CHECK ENGINE LIGHT. STABILITRAX GOES OUT, SOMETIMES REDUCING SPEED AND PUTTING CAR INTO SAFE MODE. I WAS DRIVING ON AN INTERSTATE WHEN THE SERVICE STABILITRAX, ABS AND TRACTION CONTROL LIGHTS CAME ON. WEATHER CONDITIONS WERE WINTERY MIX. WHEN TURNING OFF HIGHWAY, THERE WAS NO TRACTION CONTROL TO KICK IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062789January 15, 2018
AIR BAGS
ON THE MORNING OF 1/12/18 @ 0812 I WAS IN A FRONT END COLLISION, SO FAR THE BODY SHOP SAYS MOST LIKELY IT IS TOTALED. ONSTAR DID NOT GO OFF, ALSO THE AIRBAGS DID NOT DEPLOY. ATTACHED IS PICTURES OF MY CAR ON THE WRECKER RIGHT AFTER THE ACCIDENT. I HAD STOPPED AT A STOP SIGN, AND B/C OF THE GIANT BLIND SPOT THAT IS NOT ON ANY REVIEWS ETC. FOR THIS VEHICLE I DID NOT SEE THE MINIVAN THAT WAS HEADED WEST BOUND AND I WAS HEADED NORTH BOUND. THE ACCIDENT OCCURED ON SE 5TH AND LELIA ST. IN GUYMON OKLAHOMA. ALSO A PICTURE IS ATTACHED OF ONE OF THE INJURIES I SUSTAINED BECAUSE OF THE AIRBAGS NOT DEPLOYING AND ALSO HAD A HEAD INJURY AFTER GOING TO THE ER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11062611January 13, 2018
POWER TRAIN
I WAS HAVING PROBLEMS WITH MY BRAKES MAKING NOISE SO I TOOK THE CAR IN FOR SERVICE, I WAS TOLD THE BRAKES WAS FINE; HOWEVER THE NOISE CONTINUED AND A MONTH LATE I TOOK IT BACK AND WAS TOLD I NEEDED PADS, ROTORS AND THAT THE LEFT CV AXLE WAS RUSTED AND NEEDED TO BE REPLACED. 2 DAYS LATER I WAS TOLD MY CAR WAS READY AND THAT THE CV AXLE WAS REPLACED. I LEFT AND WITHIN 30 MINUTES AS I WAS ABOUT TO GET ON THE HIGHWAY, I HEARD A POP AND LOSE ALL CONTROL OF THE TERRAIN, MY THE ONLY WAY I COULD STOP THE VEHICLE WAS BY PLACING THE EMERGENCY BRAKES, THE CAR WAS MAKING A LOUD NOISE. I PUT IT IN PARKED AND IT CONTINUE TO ROLL UNTIL I TURNED IT OFF. EVEN THE TOW TRUCK DRIVER STATED THAT THE CAR WAS ROLLING IN THE PARK POSITION. I'M THANKFUL THAT I AND MY KIDS WERE NOT KILLED BECAUSE I LITERALLY HAD NO CONTROL OF THE CAR. NOW THAT THE CAR HAS BEEN TOWED BACK TO THE DEALERSHIP, I WAS TOLD THE NEW CV AXLE WAS MALFUNCTIONED. HONESTLY, I'M STILL PAYING FOR THIS VEHICLE AND DO NOT FEEL SAFE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062638January 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON 1/10/18, I WAS ON MY WAY TO WORK AND RECEIVED MESSAGE "ENGINE POWER REDUCED", THE ENGINE LIGHT CAME ON AND POWER WAS REDUCED TO 25 MPH. I BROUGHT THE TERRAIN INTO A MECHANIC AND HE SYNCHRONIZED THE GAS PEDAL SENSOR AND FUEL SENSOR AND THE ENGINE LIGHT WENT OUT. ON 1/13/18, THE SAME THING HAPPENED EXCEPT I WAS ON A HIGHWAY AND IT WAS MUCH MORE FRIGHTENING. I BROUGHT THE TERRAIN BACK TO MY MECHANIC AND LEFT THE VEHICLE. I AM NOW WITHOUT A CAR FOR THE WEEKEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062448January 12, 2018
ENGINE
GMC BULLETIN 14882 SPECIAL COVERAGE ADJUSTMENT ' PLUGGED PCV ORIFICE IN INTAKE MANIFOLD THIS BULLETIN NEEDS TO BE EXTENDED ON MY 2013 GMC TERRAIN. MY WIFE WAS DRIVING HOME FROM WORK IN -11 TEMPS AND ALL OF A SUDDEN HER CAR STARTED SPUTTERING AND MAKING A WHINING NOISE. ABOUT A MILE UP THE ROAD HER CAR DASH READS " CRITICAL OIL PRESSURE" AND THE VEHICLE TURNS OFF. MY WIFE WAS STUCK IN THE FREEZING COLD FOR OVER 40 MINUTES BEFORE A TOW TRUCK ARRIVED. THE VEHICLE HAD LESS THAN 58,000 MILES ON IT. I HAD PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE. MY MECHANIC FOUND THAT THE MAIN SEAL AND PCV SYSTEM FROZE UP. HE MENTIONED THAT THE SAME ISSUE THAT GMC RELEASED UNDER BULLETIN 14882 HAD HAPPENED TO MY VEHICLE. I CALLED GM AND THEY TOLD ME THAT IT WOULD NOT BE WARRANTIED AS IT WAS OUT OF WARRANTY 1 DAY PRIOR, THEY ALSO MENTIONED THE BULLETIN DID NOT APPLY TO MY VEHICLE BECAUSE MY VIN DID NOT MATCH THE PRODUCT RECALL. THEY RECOMMENDED THAT I TAKE THE VEHICLE TO A GM DEALER TO INSPECT (IN WHICH THEY SAID I WOULD PAY FOR THE DIAGNOSTIC FEE). I TOLD GM (CUSTOMER CARE) THAT THE VEHICLE WOULD NEED A TOW AS IT WONT START AND UNSAFE TO RUN. I ENDED UP PAYING FOR A TOW TO A GM DEALERSHIP AND THEY LOOKED AT THE VEHICLE AND VERIFIED THAT COST WOULD BE $2200 TO MAKE THE REPAIRS AND VERIFIED THAT THE ISSUE IS THE SAME AS BULLETIN 14882. I HAVE OPENED UP A CASE WITH GM CUSTOMER CARE BUT HAVE GOTTEN NOWHERE WITH THEM ON WHY MY VEHICLE IS NOT ADDED TO THE 14882 BULLETIN WHEN THEIR MECHANICS ARE SAYING ITS THE SAME PROBLEM. I HAVE GOTTEN A RUN AROUND FROM GM CUSTOMER CARE TEAM AND AN UNRETURNED CALL FROM MANAGEMENT ASKING TO FURTHER DISCUSS THE SPECIFICS ON WHAT MEETS THE BULLETIN 14882 AND WHY VEHICLE ISN'T PART OF THE RECALL. THE GM DEALERSHIP I TOOK MY VEHICLE TOO EVEN STATED THEY HAVE WORKED ON 4-5 OF THE SAME PCV VALVE FREEZE IN THE LAST COUPLE WEEKS. SOMEONE PLZ HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062505January 12, 2018
STEERING
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO PENSKE BUICK GMC OF CERRITOS (18400 STUDEBAKER RD, CERRITOS, CA 90703, (866) 365-2940) TWICE, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. ON THE THIRD OCCURRENCE, THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE AN UNKNOWN FAILURE DIAGNOSIS WAS DETERMINED AND UNKNOWN PARTS WERE REPLACED IN THE STEERING COLUMN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062131January 11, 2018
ELECTRICAL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO DRIVE, THE KEY WAS LOCKED IN THE IGNITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TUMBLERS MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO GEM CITY MOTORS (406-433-3120, 701 S CENTRAL AVE, SIDNEY, MT 59270) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062141January 11, 2018
FUEL/PROPULSION SYSTEM
THIS CAR, A 2018 GMC TERRAIN IS EQUIPPED WITH AUTO START / STOP, A STANDARD FEATURE THAT TURNS OFF THE ENGINE WHEN BRAKE IS APPLIED, SUCH AS AT A STOP LIGHT. THE ENGINE TURNS OFF WHILE BRIEFLY STOPPED AT A STOP SIGN. THIS IS DANGEROUS AND A SAFETY ISSUE. WHILE ATTEMPTING TO PULL INTO A TRAFFIC LANE WITH THE ENGINE OFF, I HAVE EXPERIENCED AN UNSAFE LAG BEFORE THE ENGINE RESTARTS. GM HAS STATED, THE ENGINE CAN BE TURNED BACK ON BY REMOVING YOUR FOOT BRIEFLY FROM THE BRAKE PEDAL. SERIOUSLY ??? WHILE BEHIND ANOTHER VEHICLE, I WILL NOT FOLLOW THIS PROCEDURE. I HAVE NO CONFIDENCE THE ENGINE WILL RESTART AND LUNGE FORWARD, STRIKING THE VEHICLE AHEAD. I WANT GM TO PROVIDE THE CAPABILITY TO PROVIDE THE DRIVER THE ABILITY TO ENABLE OR DISABLE AUTO START / STOP. THE FEATURE IS ALSO TOUTED AS SAVING FUEL WHILE STOPPED. PERHAPS A TINY AMOUNT WHILE AT A LONG LIGHT OR TRAIN CROSSING. CERTAINLY NOT AT A STOP SIGN OR STOPPED BEHIND ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062281January 11, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 55 MPH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE FAILURE PREVENTED THE RADIO, FUEL GAUGE, AND OTHER COMPONENTS FROM WORKING. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE FOR DIAGNOSTIC TESTING, BUT NO FAILURE CODES WERE PRODUCED. THE CONTACT TOOK THE VEHICLE TO KOCOUREK GMC (1500 MORNING GLORY LN, WAUSAU, WI 54401) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WOULD HAVE TO PAY REGULAR PRICE IN ORDER TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE UNRELATED RECALL ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061632January 10, 2018
ENGINE
PLUGGED PVC ORIFICE IN INTAKE MANIFOLD. PVC ORIFICE WAS PLUGGED DUE TO COLD WEATHER AND WAS FILLED WITH ICE AND OTHER SLUDGE. THIS CAUSED PRESSURE TO BUILD AND BLOW THE REAR CRANKSHAFT MAIN BEARING SEAL. THIS CAUSED THE VEHICLE TO LOSE ALL OIL AND SUBSEQUENTLY STALL. ENGINE STALL OCCURRED WHILE VEHICLE WAS BEING DRIVEN AND WITHOUT ANY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061429January 9, 2018
ENGINE, POWER TRAIN
ON JAN 1ST IT WAS 3F OUT MY WIFE WORMED UP HER TERRAIN WE DROVE IT APPROXIMATELY 12 MILES WHEN WE STARTED TO SMELL SOMETHING BURNING. NEXT CAME THE ENGINE KNOCKING REALLY BAD. WE STOPPED THE TERRAIN AND HAD IT TOWED TO THE DEALERSHIP FOUND OUT THE REAR MAIN SEAL BLEW WITH SUCH FORCE THAT THE OIL COVERED THE MUFFLER. THIS HAPPENED FROM THE PCV BEING PLUGGED AND/OR FROZEN FROM THE COLD WEATHER. I RECENTLY FOUND A SERVICE BULLETIN FOR THAT YEAR MAKE AND MODEL THAT INDICATES THAT WILL HAPPEN AND THERE IS A SPECIAL COVERAGE FOR THAT.(14882: SPECIAL COVERAGE ADJUSTMENT) I ALSO RECEIVED A LETTER FROM GMC ABOUT HIGH OIL CONSUMPTION WARRANTY. THE TERRAIN MAY EXHIBIT ENGINE OIL CONSUMPTION. THAT IS ALSO A PART OF THAT 14882:ADJUSTMENT NOW TO THE POINT I WAS TOLD THAT THIS ISSUE MY WIFE'S TERRAIN WOULD BE COVERED UNDER THE 100K/5YEAR POWER TRAIN WARRANTY OUR TERRAIN ONLY HAS 71K MILES ON IT. BUT THE 5YEAR ARE UP. SO GM IS NOT TAKING RESPONSIBILITY FOR THIS ISSUE ACCORDING TO BOTH SPECIAL COVERAGE THE 14882: THEY ADJUSTED TO 10 YEARS OR 120K MILES BUT THEY ARE CLAIMING EVEN THOUGH ITS FOR THAT YEAR MAKE AND MODEL AND ENGINE AND THAT EVERYTHING THAT'S LISTED IS WHAT HAPPENED TO OUR GMC ITS NOT FOR OUR TERRAIN. I TOLD THEM I ALSO HAD A LETTER THAT THEY SENT TO US STATING THE OIL CONSUMPTION THAT HAS A ADJUSTMENT OF 7YEARS 6MONTHS/120K WARRANTY WITCH WAS PART OF THAT 14882: SPECIAL COVERAGE THEY STILL WILL NOT TAKE RESPONSIBILITY FOR FIXING. I BELIEVE WE ARE GETTING TAKEN ADVANTAGE OF IN THIS SITUATION. THEY ARE MAKING US PAY FOR ALL REPAIRS IT MAY NEED A NEW ENGINE IN RESULT OF THE REAR SEAL BLOWING BECAUSE IT LOST ALL THE OIL. BUT WE WOULD NOT KNOW TILL THE REPAIRS START OR AFTER ALL REPAIRS ARE MADE AND THE ENGINE SEIZES. I ALSO WAS TOLD FROM THE DEALER THAT IF WE FIX IT AND DRIVE IT DOWN THE ROAD THERE IS NO GUARANTY THAT IT WILL NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061328January 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND THE CAR CUT OFF AS SOON AS I SLOWED DOWN GETTING OFF THE EXIT. I STARTED THE CAR BACK UP AND IT SAID THAT THE STABILITRACK WAS OFF AND THAT I WAS LOSING ENGINE POWER. I GOT TO SAFETY, CHECKED MY FLUIDS AND I HAD NO OIL IN THE CAR. BUT I CHANGED THE OIL RECENTLY AND HAD 3,000 MORE MILES TILL MY NEXT OIL CHANGE. I TOWED THE CAR TO MY MECHANIC AND DESCRIBED WHAT HAPPENED. HE TOLD ME THAT THEIR WAS AN INTERNAL ENGINE FAILURE THAT CAUSED THE TIMING BELT TO BREAK. I CALLED MY INSURANCE AND THEY HAD A FIELD ADJUSTER LOOK AT THE VEHICLE AND HE NOR THE MECHANIC COULD FIGURE OUT WHY OR HOW THIS HAPPENED ON SUCH A WELL MAINTAINED VEHICLE. THEY BOTH STATED THAT THERE IS NO WAY THAT I SHOULD HAVE HAD 2 MAJOR SYSTEM FAILURES (I JUST REPLACED THE TRANSMISSION) WITH THE CURRENT VEHICLE MILEAGE. I CALLED GMC AND THEY WILL NOT SO ANYTHING TO HELP ME. THEIR ONLY SOLUTION IS FOR ME TO TOW IT TO A GMC DEALERSHIP AND THEY WILL LOOK AT IT. I COULD'VE DIED IN THIS CAR, I STILL OWE ON THIS CAR AND THEY WON'T HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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