GMC Acadia Complaints

359 consumer complaints on file.

#11609134August 17, 2024
SERVICE BRAKES
Front right brake hose was entangled around the front drive shaft and tore the brake line apart causing catastrophic brake failure. Car had only 19000 miles on the odometer odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609115August 17, 2024
UNKNOWN OR OTHER
Vehicle drove for over 30mins before it detected that there was no remote in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608665August 15, 2024
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Car's back up camera screen has gone black on several occasions. The vehicle has been in the repair shop , this is my fourth time trying to get it repaired. The screen goes black with a red circle and triangle on the screen when the car is put in reverse. This makes backing up difficult because of the vehicle size and blind spot . This problem developed in the first month of having the vehicle and again the vehicle is back in for repair the fourth time for the same issue I've had the vehicle in service for eleven months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608274August 13, 2024
AIR BAGS
Struck a deer traveling at 65 mph & air bags did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11608059August 12, 2024
FUEL/PROPULSION SYSTEM
Vehicle shut off on highway, was able to pull off on shoulder. Would turn but not start. Dealer states fuel pump control module fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605882August 1, 2024
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2022 GMC Acadia. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and the stability track warning light illuminated. The contact stated that when the accelerator pedal was depressed, the contact stated that an unknown fluid was shooting out onto the contact's foot. In addition, the contact stated that the front driver's and the passenger's floorboards were soiled with the fluid. The contact drove the vehicle to the shoulder of the road and turned the vehicle off. The contact stated that when the vehicle was restarted, the vehicle was driven without further failure. The contact stated that the failure had occurred while her six children were inside the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred five times. The contact stated that the vehicle was taken to the dealer each time. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604229July 24, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle, without any warning, suddenly stopped. I was unable to restart and unable to put the vehicle in Neutral for pushing to a safer location. Had to be towed to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603614July 21, 2024
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2024 brand new Acadia Denali trim with 1k miles was brought in to the dealership because of 'popping' and 'grinding' noise when turning, most loudest when turning to and from the right. It was also very much felt on the steering wheel. Dealer took apart the front right strut assembly and said that it was not 'installed' properly, causing the springs to hit the fender everytime the wheels turned. They inspected it said that nothing needed to be replaced, installed it properly, test drove it and determined that it was fixed. Driving home, I sped through potholes and bumps, especially during turns, to really test their repairs. Luckily, the sound was gone, steering was smooth. And I hope it stays that way. Out of curiosity, I took a picture of the strut assembly post Repair You can see the coil is bulging out of place from the strut. This is only in the right side. The pictures show the suspension with wheels fully turned to the right, left, and pointed straight. The picture even shows the part of the fender where the spring made contact with. I communicated in online groups of acadia owners and they said it’s also the same issue, wherein that they experienced the symptoms themselves or the struts look misaligned already. I believe this is a concern GMC should address the soonest as it could lead to road hazards for everyone involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603194July 18, 2024
ELECTRICAL SYSTEM
Electronic dashboard failure. Entire instrument panel randomly shuts off while driving, including speedometer and all gauges. Driver then has to wait for system to reboot itself before it begins working again. This condition is completely random and may not occur for months, or may occur several times within minutes. This is a safety issue due to the driver's inability to monitor speed. It is also possible that other safety systems are being shut down while waiting for the system to reboot. GM has known about this software glitch since 2021, and it affects certain GM vehicle models from 2021-2023. (Refer to GM TSB# 21-NA-054). NHTSA should require a recall for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601306July 11, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Engine leak was repaired multiple times. Heated Seats repaired multiple times. Purge Pump repaired multiple times. Car is a junk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600296July 8, 2024
POWER TRAIN
While driving 55mph, I had to make a sudden stop due to a large animal in road now my engine lights is on and when I try to put it in to any gear it says the transmission is not in the correct position with a code PO700 (MIL) car will not go into any other gear unless I shut it off the car then start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597155June 27, 2024
SUSPENSION
I have 43,000 miles on my car and I do not by any means drive hard or really ever go over 50 MPH and I am being told that my rear tow links are loose and need to be replaced. I have NEVER had to replace those in any vehicle I have ever owned especially a 2021 vehicle with under 50k miles on it. I have read that there is a recall on the 2022 Acadia's for this exact issue so I can only assume it is the same issue happening on the 2021's as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597154June 27, 2024
AIR BAGS
No matter what speed I am driving at or whether or not there is a passenger my service safety restraint system light comes on randomly and shuts off randomly. I called the dealership and they brushed it off saying it just means the airbag wont deploy if I were to get into an accident. Great thanks that makes me feel real safe! I see several people complaining about this as well and think it might be time to look into what the problem is and do a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596875June 26, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalled and was unable to get out of roadway due to failed fuel pump module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588801May 14, 2024
FUEL/PROPULSION SYSTEM
My 2021 GMC Acadia only has 25,327 miles. I purchased it new from Mossy of Picayune. The fuel pump module has been replaced 3 times. The first 2 times I was able to drive it to dealership for repairs. The last time on march 29, I was crossing a very busy highway and my vehicle just stopped without warning. It stopped as I was crossing and vehicles were coming up behind me very fast and I was almost hit. This was very scary and dangerous for me and my family and also the other vehicles on the highway . I was able to coax it into the emergency lane. I called Mossy of Picayune and was told my vehicle was no longer under warranty and they didn’t have a tow truck available. I had it towed to a local repair shop and had repaired. The cost to tow to Mossy was high (40 miles). And I paid $100.00 to have towed to local shop. The cost of repairs was $285.00. There really needs to be a recall on this dangerous situation. I have read many reviews with others having the same problem with their 2021 Acadia. I am very worried to drive my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588318May 12, 2024
FUEL/PROPULSION SYSTEM
Vehicle engine shuts off randomly while driving, car goes into neutral, and I have to stop and try to restart it. Sometimes, the vehicle struggles to start up and requires multiple attempts before being able to drive again. The engine then misfires, the car shakes aggressively, and engine will shuts off again 1-2 more times before it will start smoothly. This is obviously a safety issue as it happens while driving and could lead to a major collision. Been to the dealership multiple times. First time, the dealership was unable to find anything wrong and could not replicate the problem. The problem continued to happen and returned to dealership where they replaced the purge valve in the fuel system. Problem started occurring again and returned to dealership. Dealership kept vehicle for a week and was unable to replicate the problem. Showed the dealership a video of the problem and they replaced the fuel pump control module. A few weeks out from the fuel pump control module replacement and the car shut off twice while driving to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586651May 2, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear view camera was supposed to have been fixed during the safety recall in 2022, but two years later and over seven visits to dealership service repair shop, it still has not been fixed. GMC says they don't know how to fix it because they have tried everything and that because my warranty has been "out" one month - there is nothing they can do for me. My back up camera has not worked since the recall repair. What can I do? The car has been in the shop, who says they are contacting GMC Service Expert - but they are not communicating with me anymore. I have no car and no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584011April 19, 2024
EXTERIOR LIGHTING, LANE DEPARTURE: WARNING
When approaching on coming traffic with bright light on high beam, my car will not change from high beam to low beam , nor can I manually. change. also Right mirror has indicator of on coming traffic approaching comes on for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578336March 19, 2024
ENGINE
The contact owns a 2022 GMC Acadia. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the wheels seemed unbalanced while driving. The contact stated that the failure occurred several times. The dealer was contacted and informed the contact that there were no availability on the following week. The contact stated that the GMC mobile app indicated that there were issues with the engine and transmission. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578257March 19, 2024
FUEL/PROPULSION SYSTEM
UNKNOWN-THE VECHILE WILL NOT START AND SHOWS THE FUEL IS EMPTY, BUT I JUST LOOKED PRIOR AND HAD 3/4 FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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