Ford Focus Complaints

22,326 consumer complaints on file.

#10054601January 21, 2004
ELECTRICAL SYSTEM:IGNITION
INGITION STUCK. KEY WILL NOT GO IN FULLY. STEERING WHEEL LOCKED. THE RARELY USED SPARE KEY DOESN'T WORK EITHER. DEALER EXPECTS TO HAVE TO REPLACE CYLINDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054494January 20, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCKED UP AND WOULD NOT ALLOW KEY TO TURN. PAID THROUGH MY EXTENDED WARRANTY TO HAVE IT REPAIRED. THEY INSTALLED A NEW KEY CYLINDER AND NOW THE NEW ONE IS LOCKING UP. THE LOCAL FORD DEALER HEBER SPRINGS FORD SAID THAT FORD IS AWARE OF THE PROBLEM BUT THERE WERE NOT ENOUGH COMPAINTS YET TO WARRANT A RECALL ON THE ITEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055373January 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER RECEIVED NHTSA RECALL LETTER 03V482000 CONCERNING FUEL PUMP FAILURE. DEALER TOLD CONSUMER TO BRING THE VEHICLE, AND HE WILL MAKE DIAGNOSTIC TEST WHICH WILL COST CONSUMER $80.00 TO SEE IF THIS WAS PART OF THE RECALL. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055398January 20, 2004
SUSPENSION:FRONT:WHEEL BEARING
LEFT REAR WHEEL DETACHED WHILE DRIVING DUE TO FAULTY WHEEL BEARINGS. DEALER WILL REPLACE THE WHEEL BEARINGS AND THE WHEEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055414January 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
RECALL 03V482000 CONCERNING STALLING. CONSUMER HAD THE FUEL DELIVERY PUMP REPLACED IN MARCH 2003 AND NOVEMBER 2003. VEHICLE WAS CURRENTLY HAVING SAME PROBLEMS AS MENTIONED IN THE RECALL. DEALER TOLD THE CONSUMER THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL. CONSUMER CONTACTED THE MANUFACTURER ON THIS MATTER. CONSUMER RECEIVED A CALL BACK FROM MR. LANCE TANG, A SUPERVISOR FOR THE CUSTOMER SERVICE LINE, WHO TOLD THE CONSUMER THAT SHE WOULD NEVER BE ABLE TO GET THE NEW PART UNDER THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055422January 20, 2004
ENGINE AND ENGINE COOLING
THIS IS A SALVAGED VEHICLE. CONSUMER RECEIVED A RECALL NOTICE FROM FORD. HOWEVER, DEALERSHIP REFUSED TO HONOR THE RECALL, CLAIMING IT WAS NOT A SFETY RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054385January 18, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE HAD NUMEROUS PROBLEMS WITH THE IGNITION NOT WANTING TO TURN WITH THE 2 KEYS I HAVE. 1 IS ORIGINAL, THE OTHER WAS MADE BY THE DEALER I PURCHASED THE CAR FROM. IT APPEARS TO BE AN ISSUE WITH THE IGNITION KEY CYLINDER. SEARCHING FOR INFORMATION I HAVE FOUND NUMEROUS REFERENCES TO THIS PROBLEM, AND THERE ARE OVER 150 CURRENT COMPLAINTS THAT WHEN SEARCHED FOR THIS PART ARE RETURNED ON THIS SITE.* CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054415January 18, 2004
ELECTRICAL SYSTEM:IGNITION
ATTEMPTED TO INSERT KEY IN THE IGNITION AND WOULDN'T GO IN ALL THE WAY. EVEN WIGGLING THE KEY DOESN'T WORK. SAW ON THE NEWSGROUPS THAT THIS IS A COMMON PROBLEM. HOW COME FORD HASN'T ACKNOWLEDGE THIS PROBLEM? THIS IS THE MOST TROUBLESOME CAR I'VE EVER OWNED!!! I USED TO BE A ROYAL FORD CUSTOMER. * CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055470January 16, 2004
STEERING:COLUMN
THE ENTIRE STEERING COLUMN HAD TO BE REPLACED AFTER IT BROKE. *PH (NAR) THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE COST OF REPLACING THE STEERING COLUMN AND ENCLOSED IS A COPY OF THE SAFETY RECALL ISSUED IN REGARDS TO THE STEERING COLUMN. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055233January 16, 2004
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE VEHICLE'S TAILGATE UNLATCHED AND OPENED. THE DEALER WAS CONTACTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055266January 16, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
THE CONSUMER RECEIVED A RECALL LETTER NHTSA: #03V482000 CONCERNING FUEL DELIVERY PROBLEM. THE VEHICLE WAS TAKEN TOT HE DEALER BUT THE DEALER REFUSED TO HONOR THE RECALL INDICATING THERE WAS NOT RECALL AT THIS MOMENT. THE CONSUMER WAS ASKED TO BRING THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST WHICH WOULD COST $90.00. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054285January 16, 2004
FUEL SYSTEM, OTHER, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION:FRONT
MY CAR HAS A CONSTANT BAD VIBRATION THAT INTENSIFIES ON RIGHT TURNS, GOING UP GRADES, AND OVER BUMPS. I HAVE TAKEN IT TO JIM CLICK FORD IN TUCSON, AZ FOR A TOTAL OF THREE TIMES. EACH TIME THEY COME UP WITH A DIFFERENT EXCUSE AND IT NEVER FIXES THE PROBLEM. I HAVE BEEN TOLD AT FIRST IT WAS, MY TIRES, I REPLACED ALL FOUR TIRES WITH TOP OF THE LINE MICHELINS, THEN I WAS TOLD THAT MY FUEL PUMP WAS GOING OUT AND THAT IS THE CAUSE OF THE VIBRATION, NOW IT IS THE COILS. NOT ONE OF THESE HAS FIXED THE PROBLEM, I AM STILL WAITING ON THE PUMP TO GET IN STOCK AT JIM CLICK, AND THEY DID REPLACE THE COILS AT A CHARGE OF $370.88. IN ADDITION TO THE VIBRATION IT SPORADICALLY TRIES TO STALL AND HESITATES WHEN TURNING. I ALSO HAVE MY TAILLIGHTS, AND BACK UP LIGHTS CONSTANTLY BURNING OUT, I HAVE REPLACED THEM 3 TIMES AND THE LAST TIME I HAD JIM CLICK REPLACE THEM. (THE BACK UP LIGHT, PASSENGER SIDE IS OUT AGAIN) I WAS ALSO TOLD THE FIRST TIME I TOOK IN MY CAR TO JIM CLICK FORD (BEFORE THE FUEL PUMP RECALL), I NEEDED TO REPLACE A FAILING FUEL PUMP AND THAT WOULD COST $680.00 TO REPLACE. (PARTS AND LABOR) I COULD NOT AFFORD IT AND TOOK IT OUT OF THEIR SHOP, I THEN BROUGHT IT IN AFTER THE RECALL AND THEY TOLD ME THAT THE FUEL PUMP WAS NOT THE PROBLEM THAT IT WAS THE COIL AND THEY COULD NOT REPLACE THE FUEL PUMP SINCE IT WAS NOT FAILING. I THEN FOUGHT IT OUT WITH THEM AND THEY SAID THEY WOULD REPLACE THE FUEL PUMP WHEN IT CAME IN STOCK LATE JANUARY 2004. THEY DID REPLACE THE COILS AND THE ENGINE CHECK LIGHT WAS ON WHEN I BROUGHT IT IN AND THAT IS HOW THEY DETERMINED THAT IT WAS THE COILS. THEY FIXED THAT PROBLEM AND I GOT MY CAR BACK AND GUESS AGAIN THE ENGINE LIGHT CAME ON THE VERY NEXT DAY AND THE VIBRATIONS ARE GETTING WORSE. I AM STARTING TO FEEL THAT THIS CAR IS A LEMON MY CAR ONLY HAS 64,000 MILES AND HAS SO MANY RECALLS AND SERVICE BULLETINS IT IS SCARY. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054298January 16, 2004
FUEL SYSTEM, OTHER:DELIVERY
FUEL DELIVERY MODULE FAILED, BLEW EGR LINE AND LOADED UP REAR EXHAUST BEYOND REPAIR. CAR ONLY HAS 41,000 MILES ON IT. "TOTAL CARE" WARRANTY WON'T COVER ALL OF THIS. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055299January 16, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE DRIVER RECEIVED A RECALL #0037391 NOTICE FOR THE FUEL PUMP. THE MECHANIC STATED THAT THE CONSUMER WOULD PAY FOR THE DIAGNOSTIC TEST. THE CONSUMER FELT SHE SHOULD NOT HAVE TO PAY FOR THE DIAGNOSTIC TEST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070757January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, STRUCTURE, SERVICE BRAKES, HYDRAULIC, POWER TRAIN
LET'S SEE, WHERE SHALL I BEGIN. WITHIN MONTH OR TWO OF PURCHASE OF 2000 FOCUS SEDAN IT WAS BACK IN THE SHOP FOR THE FRONT A PANEL TRIM. IT TOOK 3 TIMES TO FINALLY GET THAT RIGHT. ALSO LESS THAN 5 MONTHS AFTER PURCHASE, WINDSHIELD HAD TO BE REPLACED DUE TO A STRESS FRACTURE (WAS A 1-1.5 HAIRLINE CRACK WHICH APPEARED IN WINDSHIELD). THE WINDSHIELD HAS SINCE BEEN REPLACED AGAIN. WHILE ADJUSTING THE REAR-VIEW MIRROR THE WINDSHIELD CRACKED AROUND THE BASE, APPARENTLY FROM SLIGHT PRESSURE OF MIRROR. AND JUST RECENTLY, AUGUST 2003, I'VE NOTICED WATER DROPS FLYING UP FROM ABOVE THE DASHBOARD. NOT SURE IF WINDSHIELD IS LEAKING AROUND THE BOTTOM BASE OR MAYBE A.C. HAVEN'T HAD IT CHECKED YET, BUT IT WILL BE IN THE SHOP THIS WEEK FOR OTHER PROBLEMS I HAVEN'T MENTIONED YET. IT WAS IN SHOP IN LATE 2001 OR EARLY 2002 FOR THROTTLE PROBLEMS. WHILE THE CAR WAS SITTING STILL THE ENGINE WOULD RACE BETWEEN 2.5 AND 3000 RPMS. FORTUNATELY I NEVER USED THE CRUISE CONTROL DURING THAT TIME. LATE 2002 THE TRUNK LOCK MECHANISM APPARENTLY BROKE PREVENTING THE TRUNK FROM SHUTTING PROPERLY. IT WOULDN'T LATCH AT ALL. I HAVE YET TO HAVE THE WIPER MOTOR COVER RECALL FIXED. AND ON DIFFERENT OCCASIONS THE FUEL GAUGE HAS READ EMPTY, NO MATTER HOW MUCH FUEL YOU HAVE IN THE TANK. AND JUST WHEN YOU THINK NOTHING ELSE CAN GO WRONG, IT HAPPENS. ME AND MY WIFE WERE SHOPPING THIS MORNING ON LABOR DAY SATURDAY. WE GOT IN THE CAR AND I WENT TO START IT. MY KEY SOMEHOW WOULD NOT GO INTO THE IGNITION COMPLETELY, NO MATTER HOW HARD I TRIED. WE EVENTUALLY CALL OUR TRIPLE AAA INSURANCE AND ARRANGE FOR A LOCKSMITH TO COME AND TAKE A LOOK. HE LOOKS AT IT A SECOND AND DECLARES WHAT WE FEAR THE WORST. OUR FOCUS IS THE 7TH FOCUS THIS MONTH HE HAS SEEN WITH THE SAME PROBLEM. HE SAID THAT THE IGNITION WOULD HAVE TO BE REPLACED BY FORD. I BELIEVE THAT THIS SHOULD BE A RECALL. I WILL NEVER BUY ANOTHER FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070773January 15, 2004
UNKNOWN OR OTHER
WHEN RUNNING THE AC ON THE CAR, THERE IS AN EXTREMELY BAD ODOR WHICH CAN BE SMELLED BOTH INSIDE THE CAR AND OUT. IT APPEARS TO BE SOME KIND OF BURNING OR CHEMICAL ODOR. IT WILL ACTUALLY AFFECT THE BODY BY MAKING YOUR EYES BURN AND MAKING YOU FEEL SICK. IT CAN NOT BE DRIVEN. WE HAVE TAKEN IT TO THE DEALERSHIP THREE TIMES WITH THE PROBLEM UNRESOLVED. THE THIRD TIME, WE WERE TOLD THAT THE CAR WAS FIXED; HOWEVER, UPON TESTING AT THE DEALERSHIP, IT WAS CLEAR THAT THE PROBLEM WAS UNRESOLVED. WE HAVE BEEN TOLD THAT FORD'S ENGINEERS ARE COMING IN TO ASSESS THE PROBLEM, AS THE SERVICE MANAGER PULLED THREE NEW CARS OFF THE LOT AND FOUND THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070781January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE STALLS THEN RESTARTS. OCCURS UNDER ALL DRIVING CONDITIONS. OCCURS IN WARMER WEATHER VS WINTER. DEALERS TEND TO INDICATE FUEL PUMP OVER HEATING AS PROBLEM. FUEL PUMP IS IN GAS TANK COOLED BY 12+ GALLONS OF FUEL. THE CATALYTIC CONVERTER IS RIGHT LONG SIDE FUEL TANK. FUEL TANK HAS TEMP INSULATION ON SIDE THAT FAVORS FUEL TANK. THE MASS OF THE FUEL TANK HAS TO EXCEED OPERATIONAL TEMP SPEC OF FUEL PUMP TO CONTRIBUTE TO ANOMALY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070786January 15, 2004
ENGINE AND ENGINE COOLING
WAS DRIVING THE TURNER TURNPIKE BACK FROM FUNERAL, CRUISE CONTROL ON AT 76 MPH. BOOM FROM UNDER THE CAR, OIL LIGHT COMES ON, SMOKE BILLOWING OUT FROM UNDERNEATH. I PULLED OVER, TURN THE ENGINE OFF. THE WHOLE ENGINE COVERED IN OIL. BEHIND IS A TRAIL OF OIL FROM OVER THE HILL TO WHERE I HAD STOPPED. I'M PRETTY SURE THE ENGINE IS GONE. NO KNOCKING, TEMP WAS RIGHT, NO WARNING LIGHT, JUST BOOM! DIDN'T EVEN GET TO 50,000 MILES. WHAT A CROCK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070789January 15, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, WHEELS, UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
STARTED EXPERIENCING PROBLEMS WITH THE VEHICLE AFTER PURCHASE. SUDDENLY IN AUGUST, ALL POWER SYSTEMS/COMPUTER TYPE ITEMS BEGAN TO FAIL -- POWER LOCKS, TRUNK RELEASE. THEN, CAR BEGAN (AND STILL DOES) TO SPUTTER AND SHAKE WHEN STOPPED/IDLE UNTIL IT WOULD SHUTDOWN. ALSO, THE RADIO/CD PLAYER WOULD SHUT OFF. CHECKED FOR TSBS FOR THE VEHICLE MODEL & YEAR AND FOUND AT LEAST 15. WHEN I TOOK THE CAR TO THE DEALER (WORLD FORD SANDY SPRINGS) WE WERE TOLD THAT THEY ARE TECHNICAL SERVICE BULLETINS AND THAT WE WOULD HAVE TO PAY TO HAVE THE CAR REPAIRED. ONLY OFFICIAL FORD RECALL NOTICES, NOT EVEN NTSA RECALL NOTICES, WOULD BE HONORED. ON TOP OF THIS, WE WOULD BE EXPECTED TO PAY $90 PER COMPLAINT BATCH (THE TSB LIST WAS BATCHED IN TO 3 MAIN AREAS)FOR DIAGNOSTIC PURPOSES AND IF ANY OF THE COMPLAINTS WERE RELATED TO A RECALL, THE $90 WOULD BE REFUNDED AS APPLICABLE. I EXPRESSED THAT IF FORD ISSUED A TSB AND THE NTSA ISSUED A RECALL NOTICE, THEN I SHOULD NOT HAVE TO PAY TO HAVE THE CAR WORKED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070828January 15, 2004
WHEELS, POWER TRAIN, TIRES, SUSPENSION, SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
PURCHASED FORD FOCUS SE IN MAY OF 2002 WITH 13,260 MILES. WE DID NOT BUY THE EXTENDED WARRANTY BECAUSE WE COULD NOT AFFORD. SOON AFTER BRINGING THE CAR HOME, WE NOTICED THE TIRE WAS VERY WOBBLY, AND THE BRAKES WERE SQUEAKING--TOOK IT TO THE FORD DEALER AND THEY TOLD US THESE CARS ARE NOTORIOUS FOR BRAKE NOISE, AS FOR THE TIRE NOTHING IS WRONG-THE SERVICE DEPT. TEST DROVE AND DIDN'T NOTICE A THING. HAVE TAKEN IT IN SEVERAL OTHER TIMES AFTER THAT FOR WOBBLY TIRE-STILL SAME ANSWER NOTHING IS WRONG. HAVE TAKEN THE CAR IN FOR SEVERAL RECALLS. KEY WAS STUCK IN IGNITION AND HAD TO BE TOWED TO DEALERSHIP-BUT THE NEXT TIME MY TEENAGED DAUGHTER DROVE THE CAR THE STEERING WHEEL WAS STUCK WHEN SHE WAS TURNING AT AN INTERSECTION-HAD IT TOWED AGAIN, THERE WAS A PIECE OF MATERIAL (FROM THEM FIXING THE IGNITION PROBLEM) THAT WAS STUCK IN THE STEERING COLUMN. OUR LATEST EPISODE WITH THIS CAR IS OUR TRIP FROM WA-VIRGINIA. THE CAR WAS FINE ON THE WAY THERE, EXCEPT FOR THE WOBBLE IN THE TIRE IN WHICH WE HAD THE TIRES ROTATED YET AGAIN. BUT ON OUR WAY BACK WE STARTED EXPERIENCING SPUTTERING AND SURGING OF THE CAR, WE WOULD PULL OFF THE SIDE OF THE ROAD EVERY 20 MILES (THINKING IT WAS FROM THE HOT WEATHER), WE WOULD GET ANOTHER 20 MILES IN AND SAME THING UNTIL FINALLY WE DROVE THROUGH CHICAGO, IL AND IT WAS WORSE, SO WE PULLED OFF THE HIGHWAY AND ON TO AN ON RAMP--WALKED ACROSS THE HIGHWAY TO USE A BUSINESS'S TELEPHONE TO CALL FOR A TOW TRUCK. THEY FOUND US A TOW TRUCK BUT UNFORTUNATELY IT WASN'T A KING CAB, SO OUR INSURANCE CO., CALLED US A CAB. THE TOW TRUCK TOOK US TO THE NEAREST FORD DEALER--THE CAR HOWEVER SEEMED TO RUNNING FINE, SO WE DECIDED TO DRIVE SOME MORE. WE GOT ABOUT 15 MILES DOWN THE ROAD AND SPUTTERING AGAIN, SO WE CALLED FOR ANOTHER TOW--AND IN THE MEANTIME WE CALLED FIRESTONE, WE DROVE IT THERE, THE SERVICEMAN DROVE THE CAR AND FELT WHAT IT WAS DOING AND SAID HE DIDN'T NEED TO HOOK IT UP TO ENGINE DIAGNOSTIC THAT IT WAS THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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