Ford Focus Complaints

22,326 consumer complaints on file.

#11566464January 19, 2024
UNKNOWN OR OTHER
Stalling, jerking when stopped
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566219January 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that the check engine warning light had been illuminated. The canister purge valve had been replaced; however, the warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the canister purge valve needed to be replaced. The canister purge valve was replaced. The vehicle was returned to the mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact was then referred to the manufacturer for assistance. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566249January 18, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was stuck in first gear and the vehicle failed to shift gear as designed. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the transmission control module was replaced; however, the failure recurred at the dealer. The dealer then diagnosed the vehicle and determined that there were metal shavings inside the transmission and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the vehicle was out of warranty. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566266January 18, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure but performed a reprogramming of the transmission control module. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566320January 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, the low oil pressure warning light was illuminated. The contact pulled into the nearest gas station and added oil to the vehicle. The contact continued driving; however, the failure persisted, and the vehicle made an abnormal sound. The contact veered to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the oil pump drive belt tensioner had failed. The mechanic related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,664.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566328January 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while her son was driving approximately 30 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that the check engine and check oil warning lights were illuminated. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic who determined that the vehicle engine had seized due to a lack of oil pumping through the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 66,426. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565901January 17, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I have a recall on my 2017 ford focus that is for the gas tank deformation , this happens because the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system. It jerks , excels and dies when low on or getting gas mostly . Recently it wouldn’t reverse or go over 15 miles and would limp only , not drivable . Codes say it’s clutch b stuck engaged . I took it to the ford dealership and they gave me a 8000 repair bill when I told them I mainly wanted the recall fixed on it and I’d figure out the rest later . They said the recall is not a safety issue and doesn’t have anything to do with the car having issues or driving at all and they are charging me half of the bill for things related to the recall , claiming it isn’t part of the recall (canister purge valve , canister vent , fuel injection cleaning , check engine light being on) . They said they had to redo my appointment for me over the phone because I didn’t put it under the recall appointments and they didn’t include anything about the recall in it . The other half of the bill is them claiming they need to replace the entire clutch .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565905January 17, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear backup camera is malfunctioning and is unsafe when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565924January 17, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the message "Transmission Overheating" was displayed, and the vehicle lost motive power. Additionally, the check engine warning light illuminated, and the vehicle started shuddering, vibrating and failed to properly accelerate. The vehicle was towed to the local dealer who replaced the transmission clutch. The contact stated that the transmission clutch had been replaced on five separate occasions. The manufacturer was notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565950January 17, 2024
POWER TRAIN, ENGINE
IN SEPTEMBER OF 2023, I EXPERIENCED AN OIL PRESSURE LIGHT. IT WAS EXPALIEND THAT THE OIL PUMP DRIVE BELT FAILED AND I NEEDED MY ENGINE REPLACED. SINCE THEN, I HAVE REACHED OUT MULITPLE TIMES TO FORD WITH LITTLE RECOURSE AS TO HELP WITH MY PROBLEM. NOW, RECALL # 23S64 / 23V905 HAS BEEN ISSUED CONCERNING MY PROBLEM. IN MY CHAT WITH FORD, THEY INDICATED THE PROBLEM IS MY RESPONSIBILITY AND WOULD NOT ACKNOWLEDGE THE RECALL AND ANY HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565967January 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the check engine and check oil warning lights were illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and advised the contact that the engine needed to be replaced. The vehicle had not been repaired. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566005January 17, 2024
ENGINE
First it started with the batterie we had to purchase a new batterie $207 then while driving the car turned of and I had to get the car towed I purchased from Ford dealer a new Starter I paid $279 I had the mechanic install the new starter I drove the car about 5minuts one one light away from the freeway entrance and i feel the car jerk it stopped while o was driving almost causing an accident I heard a big clunk I had to call the mechanic he drove to where the car turned on he inspects the car he put his CAR DIAGNOSTIC READER ON IT 10 CODES CAME UP ON THE SCREEN he let me know my engine is seized due to low oil pressure. The engine needs to be replaced. i called ford they told me unfortunatly theres an early recall for my vehicle and they dont have the parts or repair instructions until there 2nd quarter so I had to get another tow truck to tow my vehicle to the nearest ford . My car only has 70000-75000 miles the check engine engine light is turned on at the ford dealer they opened a ticket for me thr lady that helped me was very nice and helpfull unfortunatly thats the only thing they can do right now is keep the vehicle due the inspection and wait until the 2nd quarter for thr remedy which is 2-3 months from now when i called ford special support i was told the same thing for the moment its at the early stage of the recall now im left without a car now .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566078January 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that once the fuel level was less than a quarter tank full, the vehicle would begin to hesitate upon the depression of the accelerator pedal. There was no warning light illuminated. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566132January 17, 2024
UNKNOWN OR OTHER
I was driving my ford focus se 2018 on 1/15/2024. Once I made my stop at an intersection leaving my community my vehicle did not accelerate when ever I made my full stop. I began to repeated make an attempt to accelerate but it refused to do so. I placed my hazardous light on and attempted to reserve back into my community but I noticed my clutch was not engaging when I switched gears to the appropriate gear despite Witnessing my dash board display the rear view to reverse, my vehicle remained stalled. I placed my ford focus 2018 in park so I’m able make a phone call I noticed my vehicle began to roll forward even tho it’s placed in park. After pushing my vehicle safety to the shoulder of the road I engaged the “E” brake. I felt comfortable and safe to leave the vehicle in it current state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565792January 16, 2024
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
Purchased car 9/30 and have driven less than 3600 miles. Engine slow to accelerate, also revving up while at a stop light, lurching forward, lagging, and recently on 1/3 not drive able and had to be towed. Engine light on with codes P2837 and P287B. Two different garages (1. Fritz Ford and McNairs Auto) have diagnosed this vehicle to have a defective TCM freezing up gears, causing transmission failure. Notified Ford Motors in MI, they advised me to submit a report to NHTSA to help. Repair cost is 8600.00 at McNairs, 9600.00 at Fritz Ford in Riverside, CA No warranty on this car! Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565798January 16, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle transmission was not shifting properly. The contact stated that the vehicle was smoking and the contact pulled over into a parking lot. The vehicle was able to restart, however, the engine was revving high and the vehicle was turned back off. The check engine warning light was illuminated. The contact stated that when starting from a complete stop, the vehicle hesitated to accelerate. Additionally, the contact stated that the vehicle had trouble coming to a complete stop. The vehicle was towed to a local dealer. The dealer diagnosed that the clutch needed to be replaced due to a faulty seal. The manufacturer was made aware of the failure. The contact stated that the clutch had previously been replaced for the same issue. The failure mileage was approximately 145,432.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565814January 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Focus. The contact stated while driving 35 MPH, the engine made an abnormally loud sound. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The low oil pressure warning light was illuminated. The contact stated that upon inspecting the oil level, she noticed that there were metal shavings in the oil. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the oil pump drive belt had fractured, causing the engine to seize. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565844January 16, 2024
ENGINE
Jan 16, 2024 Our vehicle turned of while I was driving I almost crashed into another vehicle the vehicle jurked and swirved to the side it caused the car to move to the other lane and a sound of a bang occured my car turned off 4 days prior I had to get my car towed I went to ford to ford and order a starter because the car turned of while driving I had to get a mechanic he installed the starter but one week before that we thought the problem was just the batterie on jan 9 2024 I had to call AAA and purchase a battery on jan 13, 2024 my car stopped while I was driving.. We had the starter replaced and today is the second time this occured Jan 16,2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565549January 15, 2024
ENGINE
Vehicle has been parked for 3 months will not start. Needs engine. Recently seen recall on 2018 Ford Focus. This recall is not on my car but am sure that is what called engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565552January 15, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus