Ford Focus Complaints

22,326 consumer complaints on file.

#10192415June 4, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS SE. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND LOOSE POWER WHILE DRIVING. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER REPLACED THE FUEL FILTER, BUT THE FAILURE PERSISTS. THE CONTACT STATED THAT THE FAILURE HAS BEEN ONGOING AND RESULTED IN A VEHICLE CRASH. THE MANUFACTURER STATED THAT HER VEHICLE WAS NOT INCLUDED AS PART OF ANY RECALLS. A VALID VIN, THE ENGINE SIZE, AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE IS 110,000 AND FAILURE MILEAGE WAS 90,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10192333June 3, 2007
ELECTRICAL SYSTEM
IGNITION KEY CURRENTLY CANNOT BE REMOVED FROM LOCK. PREVIOUS TO THIS STATUS, IT WAS VERY DIFFICULT TO TURN ONCE INSERTED. PROBLEM EVOLVES BETWEEN THESE TWO TYPES OF ISSUES. SEE FORDS TSB 05-21-17. ISSUES ARE WELL KNOWN. FAILURE MEANS THAT ONE EITHER IS STUCK SOMEWHERE AND CANNOT GET THE CAR STARTED (THINK WINTER AND MAINE) OR, AS CURRENTLY IS THE CASE, HAVING TO LEAVE THE KEY IN THE IGNITION WHILE OUT AND ABOUT! FORD REFUSES TO COVER THE COST OF THE REPAIR ALTHOUGH THIS IS A WELL KNOWN ISSUE AND SHOULD BE, IN MY OPINION, A RECALL. FIRST INCIDENT WAS 22 MAY 2007 BUT ISSUE WILL NOT GO AWAY WITHOUT A COSTLY REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192338June 3, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WE PURCHASED A BRAND NEW 2004 FORD FOCUS, 3 YEARS AGO. OF COURSE THE WARRANTY JUST RAN OUT (WE'RE AT ABOUT 38,000 MILES). OVER THE PAST 2 WEEKS, WE'VE HAD PROBLEMS GETTING THE KEY INTO THE IGNITION, AND ONCE IN THE IGNITION, THE KEY WONT TURN. THE FIRST TIME IT HAPPENED, IT TOOK JUST A COUPLE OF ATTEMPTS AND THEN IT TURNED. IT HAS PROGRESSIVELY GOTTEN WORSE, AND HAS TAKEN UP TO 5 MINUTES TO GET THE KEY INTO THE IGNITION AND TO TURN. EXACTLY 2 WEEKS AND 2 DAYS AFTER THE PROBLEM AROSE, I WENT TO START MY CAR AND THIS TIME IT TOOK 10 MINUTES TO GET TO KEY INTO THE IGNITION AND TO TURN. THAT SAME NIGHT I WAS ATTEMPTING TO LEAVE A FRIENDS HOUSE, AND AGAIN THE KEY HAS TROUBLE GOING INTO THE IGNITION, AND ONCE IN IT WONT TURN, THE STEERING WHEEL IS LOCKED, AND I'M STUCK. MY HUSBAND HAS ANOTHER KEY TO THE CAR, SO WE TRIED ALTERNATING THE KEYS. WE SAT IN THE DRIVEWAY FOR 30 MINUTES, TRYING BOTH KEYS ALTERNATELY, AND THE KEY JUST WOULDN'T TURN. WE HAD TO GET A RIDE HOME AND ARE WITHOUT A CAR NOW. OUR MECHANIC SAID THE SAME THING HAPPENED TO SOMEONE ELSE WITH THE SAME CAR LAST WEEK, AND IT COST THEM $420 FOR PARTS/REPAIRS. WE HAVE TO WAIT UNTIL NEXT WEEK WHEN WE CAN AFFORDS THE REPAIRS. I HAVE READ NUMEROUS CONSUMER COMPLAINTS ABOUT THE SAME PROBLEM WITH THE SAME CAR (FORD FOCUS, SEVERAL YEARS/MODELS) SOME OF THEM EVEN HAD TO REPLACE THE SAME PART MORE THAN ONE TIME. THIS IS OBVIOUSLY A FAULTY PART, AND FORD SHOULD BE CONDUCTING SOME SORT OF RECALL TO FIX THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192339June 3, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION KEY FAILED TO TURN WHEN INSERTED INTO THE STEERING COLUMN. MY SON WAS STRANDED, ALONE WITH NO WAY TO GET HOME EXCEPT FROM MY DRIVING TO GET HIM. FORTUNATELY, HE WAS ONLY FIVE MILES AWAY FROM HOME, BUT HE COULD HAVE BEEN STRANDED MUCH FURTHER AWAY AND IN A DANGEROUS LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192008May 30, 2007
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
TL*THE CONTACT OWNS A 2000 FORD FOCUS. ON MAY 27, 2007, THE STEERING WHEEL DETACHED FROM THE COLUMN WHILE DRIVING 35 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A MECHANIC. THE PURCHASE DATE AND ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192051May 30, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS, THE KEY FAILED TO TURN IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE IGNITION CYLINDER, THE TUMBLER, AND THE PASS KEY POINT. THE REPAIR WAS PERFORMED ON MAY 29, 2007. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 58,395 AND FAILURE MILEAGE WAS 55,000. UPDATED 07/06/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191904May 29, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE WAS STRUCK ON THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED AWAY. THE VEHICLE WAS ALSO INVOLVED IN A HEAD ON COLLISION IN JANUARY OF 2007. THE AIR BAGS FAILED TO DEPLOY DURING THAT CRASH AS WELL. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 3,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10191868May 28, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WE WERE DRIVING OUR CAR (A 2000 FORD FOCUS) AND HAD JUST PULLED INTO OUR DRIVEWAY, AS WE SHUT OFF THE ENGINE WE HEARD A POPPING SOUND, BUT NEITHER MY WIFE NOR I COULD DECIDE IF IT WAS THE CAR. ABOUT 30 MINUTES LATER MY WIFE WAS GOING SOMEPLACE WITH THE CAR AND WHEN SHE HAD BACKED UP WE HEARD A SCRAPING SOUND COMING FROM THE FRONT END. UPON INVESTIGATION WE FOUND THAT THE DRIVER'S SIDE COIL SPRING HAD BROKEN AND A SHARP POINTED END OF WHAT WAS LEFT WAS POKED OUT INTO THE TIRE, THE TIRE DID NOT BLOW, BUT COULD HAVE IF WE WERE TRAVELING AT ANY SIGNIFICANT SPEED. THE COIL SPRING SHOULD HAVE BEEN RESTRAINED BY A CLAMP AND A CUP SHAPED PLATE, BUT THE PLATE WAS NOT CUP SHAPED AT ALL. THIS SEEMS LIKE A DEFECT AND AN UNSAFE THING THAT COULD RESULT IN INJURY OR DEATH TO THE OCCUPANTS OF THE CAR. FORD HAS A KNOWN BAD TRACK RECORD WITH SPRINGS, AND THERE IS A TECHNICAL SERVICE BULLETIN THAT SHOULD BE UPGRADED TO A RECALL. FURTHER, OTHER MODELS OF FORD SHOULD BE INSPECTED TO SEE IF THEY ALSO HAVE THIS ENGINEERING DESIGN FLAW WITH THE SPRING BASE PLATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191810May 27, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
OWN A 2000 FORD FOCUS, WAS BACKING OUT OF A PARKING SPACE, WHEN I HEARD A LOUD NOISE FROM THE FRONT DRIVERS SIDE. STOPPED THE VEHICLE, GOT OUT TO SEE IF I HIT ANYTHING, NOTHING WAS THERE, JUST SMOOTH ASPHALT. WAS VERY NERVOUS ABOUT DRIVING THE VEHICLE AFTER THAT. ON MY HOUR COMMUTE HOME I NOTICE THE VEHICLE DROVE DIFFERENTLY, SOMETHING DIDN'T FEEL RIGHT. ALSO NOTICED A RUBBING NOISE WHEN TURNING THE STEERING WHEEL. DROVE AS SLOWLY AS POSSIBLE. CALLED MY MECHANIC NEXT MORNING, TOOK IT IN TO BE LOOKED AT, TWO MECHANICS TOOK A QUICK LOOK AND DROVE IT. BOTH CAME TO THE CONCLUSION THE FRONT DRIVERS SIDE SPRING COIL HAD BROKE! MECHANIC INFORMED ME THE VEHICLE WAS VERY UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191734May 25, 2007
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED ON NOVEMBER 22, 2006 AND WAS TAKEN TO A FORD DEALER. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT STATED THAT HE WAS NOT INFORMED OF A TEN YEAR WARRANTY ON THE FUEL PUMP BEFORE HE PAID FOR THE REPLACEMENT. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191750May 25, 2007
AIR BAGS
AIR BAG LIGHT CAME ON ABOUT 2 WEEKS AGO. AFTER SHTTING CAR OFF AND RESTARTING, THE LIGHT CAME ON AND WENT OUT AS IT SHOULD. YESTERDAY THE LIGHT AGAIN CAME ON AND WILL NOT RESET. WILL TAKE CAR TO DEALER AT FIRST OPPORTUNITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191645May 24, 2007
LATCHES/LOCKS/LINKAGES
2000 FORD FOCUS LX, AT FIRST THE KEY WOULD NOT GO INTO IGNITION AND ONCE IN NOW IS STUCK IN IGNITION. THE IGNITION CYLINDER HAD TO BE REPLACED AND ORIGINAL KEY WAS DAMAGED WHEN THE DEALER WAS IDENTIFYING THE PROBLEM (ALTHOUGH I'VE FOUND OUT IT IS A WELL KNOWN PROBLEM TO FORD) SO EVERYTHING HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191586May 23, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT IT IS DIFFICULT TO INSERT THE KEY INTO THE IGNITION. ONCE INSERTED, IT IS DIFFICULT TO TURN THE IGNITION. THE MECHANIC STATED THAT THE IGNITION SWITCH LOCKED DUE TO A MANUFACTURER'S DEFECT. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE IS 86,000 AND FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191609May 23, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WORE OUT ON 2001 FOCUS, HAPPENED AT ABOUT 75,000 MILES. HAPPENED WHILE FORD MECHANICS WERE ON STRIKE. HAD TO HAVE LOCK SMITH REPAIR. KEPT KEY IN IGNITION AT ALL TIMES WHEN STARTED GETTING HARD TO USE AGAIN. JUST THIS WEEK THE 2000 FOCUS WAGON IGNITION WOULD NOT ALLOW KEY TO GO IN ALL THE WAY. WENT ON LINE TO DETERMINE HOW TO FIX MYSELF, SAW HUNDREDS OF COMPLAINTS ABOUT SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194431May 22, 2007
TIRES
2000 FORD FOCUS. VEHICLE WAS WESTBOUND ON THE OHIO TURNPIKE IN THE LEFT LANE, DRIVER ATTEMPTED TO CHANGE INTO THE CENTER LANE WHEN THE VEHICLE WENT OUT OFF CONTROL AND SPUN OFF THE LEFT SIDE OF THE ROAD STRIKING THE MEDIAN WALL. *MC (OHIO TRAFFIC CRASH REPORT) *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10191441May 22, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH WOULD LOCK UP AND THE KEY WAS UNABLE TO BE TURNED. A MECHANIC DIAGNOSED THE VEHICLE AS NEEDING A NEW IGNITION CYLINDER. THE IGNITION CYLINDER HAS BEEN REPLACED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 39,035 AND FAILURE MILEAGE WAS 25,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191476May 22, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION SWITCH FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191300May 21, 2007
SEATS:FRONT ASSEMBLY:RECLINER
UNDER NORMAL WEAR THE BACK OF THE DRIVER'S SEAT BROKE ON THE 2003 FORD FOCUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191252May 19, 2007
ELECTRICAL SYSTEM:IGNITION
I WENT TO START THE CAR AFTER WORK LIKE ALWAYS AND THE IGNITION WAS STUCK IN LOCK! I HAVE BEEN READING ONLINE ALL DAY ABOUT ALL THE PEOPLE THAT THIS HAPPENED TO. PLEASE MAKE FORD RECALL THIS PRODUCT OR AT LEAST REFUND THE CONSUMER THE COST TO FIX A PRODUCT THAT IS OBVIOUSLY DEFECTIVE. I HAVE YET TO GET TO SEE THE FINAL BILL ON THE FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191137May 18, 2007
VEHICLE SPEED CONTROL
SAME PROBLEM AS ODI #10182755. WHEN ATTEMPTING TO STOP AS FOR A TRAFFIC LIGHT OR PARKING, THE CAR WOULD SUDDENLY KICK INTO HIGH REVS, (OVER 5000 RPM, AND ATTEMPT TO ACCELERATE, BUT WOULD STOP IF BRAKES APPLIED VERY STRONGLY. FIRST INCIDENT HAPPENED LESS THAN 24 HOURS AFTER PURCHASING THE CAR IN APRIL 2006. SEVERAL MORE INCIDENTS OVER THE NEXT MONTH, INCLUDING TWO TIMES WHERE THE CAR HAD TO BE TOWED BACK TO THE DEALERSHIP FOR REPAIR. DEALER REPLACED THROTTLE BODY ASSEMBLY AND A CRUISE CONTROL CABLE; NEITHER REPAIR FIXED THE PROBLEM. FINAL ATTEMPT AT REPAIR DEALER DROVE THE CAR OVER 600 MILES IN 5 DAYS AND REPORTED NO PROBLEM FOUND. PROBLEM DISAPPEARED UNTIL MARCH 2007 WHEN IT OCCURRED AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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