Ford Focus Complaints

22,326 consumer complaints on file.

#10221926March 21, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WON'T TURN IGNITION AND COULD NOT START CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221993March 21, 2008
TIRES:TREAD/BELT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
BOUGHT 2005 FOCUS ZX5 NEW. ORIG TIRES PIRELLI. LOST AIR CONSTANTLY. NO ONE WOULD HONR OR FIX. I HAD TO BUY NEW TIRES WITH ONLY 2,245 MILES ON THE CAR. GOODRICH 205/50-16 WHICH THE TIRE DEALER SAID IS MADE FOR FOCUS. THE FORD DEALER SAID THE TIRES WERE THE WRONG TIRE FOR FOCUS. NOW THE TIRES HAVE 24,000 MILES ON THEM AND THEY ARE BALD. FORD DEALER DENIES HE TOLD ME TIRES WERE WRONG AND I AM NOW FACING HAVING TO BUY NEW TIRES AGAIN. DEALER WILL NOT HELP. TIRE DEALER SAYS "OH WELL" THE CAR DOES TERRIBLE ON WET & SNOW-ICY ROADS EVEN AT 15 TO 35 MILES AN HOUR. WHAT AM I TO DO? WHY IS FOCUS KNOWN FOR ABNORMAL TIRE WEAR PER TSB'S AND THE DEALERS WILL NOT HELP? THIS HAPPENS ALL THE TIME, LAST TIME WAS 3/17/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221907March 20, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
COIL SPRINGS. LEFT FRONT COIL SPRING BROKE WITH OUT REASON. THANKFULLY THE SPRING DID NOT BLOW OFF OF RETAINING AREA. IF IT HAD WHILE I WS DRIVING THIS COULD HAVE POTENTIALLY CAUSED MY STEERING TO LOCK UP BLOW A TIRE OR WHO ELSE KNOW WHAT. AND THE OUTCOME FROM ANY OF THESE COULD HAVE BEEN LIFE THREATENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221643March 19, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
TL*THE CONTACT OWNS A 2008 FORD FOCUS. WHILE DRIVING 50 MPH WITH THE WINDSHIELD WIPERS ACTIVATED, THE WIPERS SUDDENLY STOPPED WORKING. THE MOTOR WAS STILL MAKING NOISE, BUT NO MOVEMENT OCCURRED. THE CONTACT PULLED THE VEHICLE OVER AND ATTEMPTED TO REPAIR THE WIPERS, BUT WAS UNSUCCESSFUL. THE VIN, ENGINE SIZE, NUMBER OF CYLINDERS, AND MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221523March 18, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING THE VEHICLE THE SPEEDOMETER INTERMITTENTLY DROPS TO 0 WHILE THE VEHICLE IS MOVING. THE ODOMETER READS ALL DASH MARKS AND THE VEHICLE SHIFTS ROUGHLY. I WAS TOLD THAT IT IS DUE TO THE SPEED SENSOR BEING BAD. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND THE DEALERSHIP HAS GIVEN A DIFFERENT EXCUSE WHY THE SENSOR FAILED EACH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221598March 18, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2006 FORD FOCUS. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE ACCELERATED AND REAR ENDED ANOTHER VEHICLE. THE CONTACT'S VEHICLE WAS DAMAGED VERY BADLY. THE INSURANCE COMPANY STATED THAT THIS FAILURE OCCURRED IN OTHER FORD FOCUS' AS WELL. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 44,000. UPDATED 04/21/08 *BF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10221611March 18, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I HAD RECEIVED A LETTER IN JANUARY 2004 FROM MR. FRANK M. LIGON, DIRECTOR OF SERVICE ENGINEERING OPERATIONS OF THE FORD MOTOR COMPANY. THE LETTER STATED THAT IN ACCORDANCE WITH PROGRAM 03N01 (ENGINE STALLING IN 2000-01 FORD FOCUS VEHICLES) CUSTOMER'S VEHICLES "MAY EXPERIENCE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS ULTIMATELY CAUSING THE ENGINE TO STALL COMPLETELY...AS A RESULT OF CONTAMINATION OF THE FUEL PUMP FILTERS."..."FORD IS OFFERING TO REPLACE YOUR VEHICLE'S FUEL PUMP (PARTS AND LABOR), AT NO COST, IF YOUR VEHICLE EXHIBITS ANY OF THE ABOVE CONDITIONS...VALID FOR A PERIOD OF 10 YEARS FROM THE ORIGINAL WARRANTY START DATE, WITH NO LIMIT ON MILEAGE." ...I HAD BEEN EXPERIENCING THE ABOVE FOREMENTIONED SAFETY ISSUES WITH MY 2001 FOCUS, AND TOOK THE CAR TO THE DEALERSHIP FOR SERVICE. THE DEALER HAD TO REPLACE THE FUEL PUMP AND FILTER, ORIGINALLY STATING THAT IT WAS COVERED UNDER THIS PROGRAM, BUT CALLED BACK LATER AND ULTIMATELY CHANGED THEIR MIND. THE EXPLANATION GIVEN WAS THAT THIS PROGRAM WAS NO LONGER "OPEN." SINCE THE COMPANY HAS ACKNOWLEDGED THIS PARTICULAR SAFETY CONCERN, CONFIRMED THE LETTER BEING SENT AND MY VEHICLE FITTING THE PROGRAM 03N01 GUIDELINES OF MAKE, MODEL, YEAR, AND TIMELINE (10 YEARS UNLIMITED MILEAGE), AND HAS REFUSED TO REPAIR THIS DEFECT FREE OF CHARGE, AS STATED IN THEIR LETTER, ...I WOULD LIKE TO FILE AN OFFICIAL COMPLAINT ON THIS ISSUE ...AND I WOULD APPRECIATE YOUR ASSISTANCE IN RESOLVING THIS RUNAROUND THAT THE FORD MOTOR COMPANY HAS GIVEN ME. I GOT THE LETTER, HAD THE PROBLEMS AND SAFETY ISSUES AS STATED IN THAT LETTER, IT HASN'T BEEN 10YRS, SO WHY DID I HAVE TO PAY FOR THEIR DEFECT? THANK YOU FOR YOUR TIME AND ASSISTANCE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221618March 18, 2008
STEERING:COLUMN
THE DEVICE IN THE STEERING WHEEL HOUSING THAT CANCELS THE TURN SIGNAL HAS FAILED FOR THE THIRD TIME SINCE I BOUGHT THE CAR. THE PART IS OBVIOUSLY DEFECTING IN DESIGN. THIS FAILURE RESULTS IN MY RELUCTANCE TO USE THE TURN SIGNALS SINCE I MUST TURN THEM OFF MANUALLY AFTER COMPLETING THE TURN. AND NOT USING TURN SIGNALS COMPROMISES DRIVING SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221443March 17, 2008
ELECTRICAL SYSTEM:IGNITION
I GOT OUT OF MY CAR AT WALGREENS. 10 MIN LATER I TRIED TO PUT MY KEY IN THE IGNITION. IT WOULD NOT GO ALL THE WAY IN. I TURNED THE STEERING WHEEL AND IT SLID IN BUN MY CAR WOULD NOT TURN ON. IT COST ME 200 TO HAVE A LOCKSMITH COME OUT AND REPLACE THE IGNITION. APPARENTLY IT IS A COMMON DEFECT WITH THE 2000 FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221461March 17, 2008
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 2 MPH THE VEHICLE HIT A PATCH OF ICE, SLID INTO A CURB, AND CAUSED THE SUSPENSION FRONT CONTROL ARM TO BEND. A NEW SUSPENSION FRONT CONTROL ARM WAS INSTALLED BY THE DEALER. ON MARCH 14, 2008, WHILE MAKING A TURN THE VEHICLE MADE A CLUNKING NOISE, THE STEERING FAILED, CAUSED THE VEHICLE TO HIT THE CURB AND THE SUSPENSION FRONT CONTROL ARM WAS BENT AGAIN. THE FAILURE MILEAGE WAS 60000 AND THE CURRENT MILEAGE WAS 87587.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10221465March 17, 2008
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
TL*THE CONTACT OWNS A 2001 FORD FOCUS. THE CV-JOINT MAKES A NOISE WHEN THE VEHICLE MADE A RIGHT TURN AT APPROXIMATELY 5 MPH. THE DEALER STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. AN INDEPENDENT MECHANIC STATED THAT THE CV-JOINT WAS DEFECTIVE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 40100 AND THE FAILURE MILEAGE WAS 40000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221492March 17, 2008
POWER TRAIN:MANUAL TRANSMISSION
CLUTCH LEAKS FLUID. FLUID RUNS DOWN STEM OF CLUTCH PEDAL, LOOSENING THE RUBBER PEDAL PAD, WHICH PROCEEDS TO FALL OFF IN CERTAIN SITUATIONS WHILE VEHICLE IS IN MOTION. ALSO CLUTCH FLUID IS SUPPLIED BY BRAKE FLUID RESERVOIR!!! THIS LEAK CAN POTENTIALLY CAUSE BRAKE FAILURE AS FLUID LEAKS OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221520March 17, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WENT TO BACK OUT OF DRIVEWAY AND HEARD LOUD SCRAPING NOISE. FOUND FRONT COIL SPRING BROKEN AND PROTRUDING INTO TOP OF TIRE. ALSO, FOUND A LOT OF RUST UNDER CAR BY FRONT TIRE. SEVERELY GOUGED TIRE IN JUST SHORT DISTANCE IN DRIVEWAY. *TR CAR IS AT DEALERSHIP FOR REPAIR AT THIS TIME. PRESENTLY CAR HAS ONLY APPROXIMATELY 20,000 MILES. IF THIS HAD OCCURRED AT HIGHWAY SPEEDS, WE WOULD PROBABLY BE DEAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221347March 16, 2008
ELECTRICAL SYSTEM:IGNITION
KEY IS HARD TO GET INTO IGNITION. THEN, IT WON'T TURN. AFTER TAPPING, I WAS ABLE TO TURN IT ON BUT I DON'T HAVE THE LUXURY OF HOPING THE CAR WILL WORK OR NOT. WHAT IF I'M LATE TO WORK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221352March 16, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WOULD NOT GO INTO IGNITION SWITCH. CALLED FORD DEALER WHO INDICATED THAT THERE HAVE BEEN NUMEROUS PROBLEMS WITH IGNITION SWITCHES BUT NO RECALL HAS BEEN ISSUED. HAD TO PAY $65 TO HAVE CAR TOWED AND $314 FOR IGNITION SWITCH REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221285March 15, 2008
STEERING: STEERING WHEEL/HANDLE BAR
I HAD PARKED MY CAR AND WHEN I TRIED TO START IT AGAIN, THE WHEEL LOCKED AND WOULD NOT BECOME UNLOCKED. MYSELF AND SEVERAL PEOPLE TRIED MANY TIMES TO GET IT UNLOCKED AND IT WOULD NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221297March 15, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY IGNITION IS LOCKED AND WON'T TURN ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220878March 12, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WON'T TURN IN MY 2003 FORD FOCUS. LEFT ME STRANDED IN THE PARKING LOT AT THE AIRPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220883March 12, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE RPM WOULD SPORADICALLY INCREASE UP TO 3,000 AND CAUSED THE VEHICLE TO EXCESSIVELY ACCELERATE. THE CONTACT HAD TO DOWNSHIFT THE GEARS IN ORDER TO STOP THE VEHICLE. NO LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE VEHICLE IS CURRENTLY BEING INSPECTED. THE SPEED WAS NOT A DETERMINING FACTOR WITH THE FAILURE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 64,288. UPDATED 04/14/08. *LJ UPDATED 04/11/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220889March 12, 2008
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 40 MPH, THE CONTACT HEARD A LOUD NOISE AND THE VEHICLE BEGAN VIBRATING AND JERKING. SHE PULLED OVER AND STOPPED THE VEHICLE. SHE NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS SIDEWAYS. NO ONE HAS INSPECTED THE VEHICLE YET, BUT THE CONTACT WAS INFORMED THAT THE AXLE SPLIT IN HALF. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 30,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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