Ford Focus Complaints

22,326 consumer complaints on file.

#756267January 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS FORD FOCUS IN MARCH 2001. IN MAY 2001 I WENT BACK TO PHIL LONG FORD BECAUSE THE CAR WAS NOT PERFORMING PROPERLY. PERIODICALLY I WOULD BE DRIVING ALONG AND THE CAR WOULD ACT AS THOUGH THE TRANSMISSION WAS SLIPPING. THE CUSTOMER SERVICE REP AT PHIL LONG THAT I SPOKE WITH AT THIS TIME WENT WITH ME FOR A TEST DRIVE IN THIS CAR AND EVERYTHING WAS FINE. HE SAID NOTHING COULD BE DONE UNLESS THEY COULD EXPERIENCE WHAT WAS HAPPENING WITH THE CAR. I TOLD HIM THE CAR WAS SLIPPING, SKIPPING, AND TWICE WHILE DRIVING ALONG THE CAR LOST POWER. HE TOLD ME WHAT I HAD SAID DID NOT MAKE SENSE AND UNLESS THEY COULD EXPERIENCE THIS MALFUNCTION THEY COULD ONLY GUESS IT WAS ONE OF THE COMPUTERS IN THE CAR ADJUSTING FOR A ROAD CONDITION. THIS SERVICE REP DISMISSED ME AS BEING A STUPID WOMAN. TODAY, DECEMBER 31, 2001, I WENT TO MY CAR AT 7:00AM THIS MORING TO GO TO WORK AND WHEN I TOUCHED THE GAS PEDAL IT WENT RIGHT TO THE FLOOR AND WOULD NOT COME BACK UP. I MANAGED DRIVING AT 2MPH TO PHIL LONG FORD WHERE I SAT FOR 2 1/2 HOURS BEFORE THEY TOLD ME THE PROBLEM WITH THE CAR IS A BROKEN CABLE. I AM SO FURIOUS WITH PHIL LONG FORD I FILED A COMPLAINT VIA E-MAIL WITH FORD MOTOR CO. AS I THOUGHT MORE ABOUT THIS SITUATION THROUGHOUT THE DAY I REALIZED HOW FORTUNATE I WAS THAT THE CABLE BROKE WHILE I WAS SITTING IN THE PARKING LOT WHERE I LIVE. SUPPOSE THIS HAD (AND IT PROBABLY HAS TO OTHERS) OCCURRED WHILE I WAS DRIVING ALONG. SUPPOSE THIS HAD HAPPENED ONE OF THE TWO TIMES THIS CAR LOST POWER AS I WAS DRIVING ALONG A VERY BUSY ROAD? I WOULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT. I THINK FORD SHOULD TAKE RESPONSIBILITY FOR MY LOSING AT LEAST ONE VACATION DAY FOR WORK POSSIBLY TWO OR MORE DAYS BECAUSE PHIL LONG CAN NOT GIVE ME ANY GUARANTEE WHEN THIS CAR WILL BE FIXED BECAUSE OF THE HOLIDAY. THIS IS INEXCUSABLE ON FORD AND PHIL LONG FORD PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756285January 1, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY CAR HAS SHUT DOWN TWICE WHILE DRIVING CAUSING COMPLETE LOSS OF CONTROL. THE FIRST TIME I WAS DRIVING DOWN A MOUNTAIN GOING ABOUT 60 MPH AND THE CAR SHUT OFF AND I HAD NO CONTROL OF THE STEERING OR ANYTHING. THE CAR RESTARTED ON ITS OWN AFTER A COUPLE OF SECONDS. THE MOST RECENT TIME, I WAS COMING OFF THE FREEWAY AND THE CAR SHUT OFF CAUSING ME TOO DRIVE INTO A CURB GOING ABOUT 50MPH, THIS TIME I HAD TO RESTART THE CAR MYSELF. BOTH TIMES I HAVE TAKEN THE VEHICLE INTO THE SERVICE DEPT. AND THEY HAVE TOLD ME THERE IS NOTHING THEY CAN DO. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD THAT THEY ARE AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756192December 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
DEALER CUT WARPED ROTOR 17K--DID NOT REPLACE PADS--AT 23K ROTOR MUST BE REPLACED AT MY COST--FORD SAYS IT IS NORMAL WEAR. MY VEHICLES' BRAKE ROTORS HAVE ALWAYS LASTED THE LIFE OF THE CAR-140,000+MILES--23,000 IS NOT "NORMAL WEAR. " *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756112December 28, 2001
SUSPENSION:MULTIPLE AXLE
TIRE CAME OFF IN DRIVEWAY WITH LITTLE WARNING - THIS CAR HAS SHOULD NOT HAVE NEEDED BEARING REPLACEMENT THIS SOON. A NEW DESIGN NEEDS DEVELOPMENT INSTEAD OF REPLACEMENT OF BEARINGS FOR 2 YEARS AS FORD HAS ANNOUNCED. A RECALL WAS SENT TO OWNERS IN A COLORFUL FLIER LIKE ADVERTISEMENT. THIS IS INAPPROPRIATE DUE TO THE FACT IT LOOKED LIKE AN AD NOT LIKE A RECALL PREVIOUSLY ISSUED BY FORD INSIDE A BROWN ENVELOPE CORRECTLY LABELED, ADDRESSED AND SENT TO OWNERS. THIS CAR IS A LEMON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001221December 28, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHER RESERVOIR LEAKS. ALSO, CAN NOT FILL RESERVOIR BECAUSE FLUID SLOSHES OUT ONTO ENGINE AND OTHER COMPARTMENTS, CONTACTED DEALER, AND DEALER URGED NOT TO FILL RESERVOIR UP TO WHERE IT COULD BE SEEN. HAD TO FILL IT ACCORDINGLY, THERE IS A DESIGN FLAW. *AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756077December 27, 2001
SUSPENSION:REAR
NO SUMMARY LISTED FOR ABOV EVEHICLE. 8AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001145December 27, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH
ON 3 DIFFERENT OCCASIONS VEHICLE HAS BEEN HAVING PROBLEM WITH IGNITON SWITCH TURNING OFF. VEHICLE HAD TO BE TOWED BECAUSE IT WOULD NOT START BACK UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756048December 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
ONLY LEFT FRONT BRAKE PAD WORN OUT. RIGHT SIDE STILL HAS APPROXIMATELY 30% PAD LEFT. HAD TO REPLACE ROTOR AND PADS. DEALER STATING NOT A PROBLEM, CALLED FORD CONSUMER RELATIONS, REFERRED ME BACK TO DEALER. WANT TO HAVE DOCUMENTED IF BRAKES FAIL AND ACCIDENT OCCURS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756049December 26, 2001
STRUCTURE:BODY:TRUNK LID
TRUNK LID WILL NOT SHUT PROPERLY, LATCH AND SWITCH ASSEMBLY REPLACED A COUPLE OF TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756050December 26, 2001
TIRES
WHILE DRIVING ON A MAIN INTERSTATE IN THE RAIN, (THE VEHICLE ONLY HAS AROUND 24000 MILES), THE REAR OF THE CAR BEGAN TO HYDROPLAN. UPON DISCUSSING WITH SERVICE ADVISOR, HE STATED THE TIRES WERE NOT NEW ANYMORE AND DID NOT HAVE GROVES TO CHANNEL THE WATER OUT LIKE SOME OF THE NEW TIRES ON THE MARKET. HE RECOMMENDED REPLACING THE TIRES WITH NEW ONES THAT HAVE WATER CHANNELS. HE STATED THIS WAS A PROBLEM WITH THE CAR BEING AS LIGHT AS IT IS IN THE REAR END.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001069December 26, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THERE IS PREMATURE WEAR OF FRONT BRAKE ROTORS AND PADS. WHEN BRAKES ARE PRESSED PEDAL GOES TO THE FLOOR. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001083December 26, 2001
AIR BAGS:FRONTAL
CONSUMER HIT ANOTHER VEHICLE HEAD-ON. UPON IMPACT, NEITHER AIRBAG DEPLOYED. VEHICLE WAS TOTALLED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#756003December 24, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS CAR HAS BEEN TAKEN BACK FOR BRAKE FAILUES MULTIPLE TIMES. EACH TIME THE DEALER INFORMS ME THAT A SWITCH HAS FAILED AND MY BRAKES ARE JUST FINE. I HAVE BLOWN THROUGH LIGHTS GOING 45+ MILES AN HOUR. THE DEALER HAS FAILED TO EVEN INSPECT THE BRAKE SYSTEM FOR ANY FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000977December 20, 2001
STEERING: STEERING WHEEL/HANDLE BAR
STEERING WHEEL WAS NOT MANEUVERABLE DUE TO A TECHNICAL MALFUNCTION IN STEERING COLUMN. VEHICLE FAILED TO START BECAUSE OF STEERING MALFUNCTIONED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000978December 20, 2001
SUSPENSION:FRONT
WHILE TRAVELING AT 40-50 MPH, THERE WAS SOME EXTREME VIBRATION WHICH OCCURRED IN FRONT END, CAUSING LOSS OF VEHICLE CONTROL. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755879December 20, 2001
VISIBILITY:WINDSHIELD
WHEN DRIVING IN THE RAIN WINDSHIELD WIPER BLADES CAUSE A FILM ON THE WINDSHIED AND WITH ONCOMING LIGHT OF OTHER CARS/TRUCKS IT MAKES IT VERY DIFFICULT TO SEE OUT OF THE WINDSHIELD. THE DEALER AS WELL AS FORD HAS TOLD ME THAT THIS IS NORMAL OPERATING PROCEDURE AND THAT I SHOULD USE MY DEFROSTER AND THIS WILL CLEAR IT UP. I TRIED THIS AND IT DID NOT CLEAR IT UP. I CALLED THE FORD NUMBER AND I WAS TOLD TO GO BACK TO THE DEALER AND TELL THEM TO PROVE IT IS NORMAL. THEIR SERVICE MANAGER SAID THERE IS NOTHING HE CAN DO FOR ME SINCE FORD HAS TO APPROVE ANYTHING HE DOES. I BASICALLY HAVE NOWHERE ELSE TO GO. PLEASE HELP ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000892December 18, 2001
INTERIOR LIGHTING
INSIDE COURTESY LIGHT WOULD COME ON AND REMAIN ON INTERMITTENTLY WHILE DRIVING. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000893December 18, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
FRONT PASSENGER'S SEAT BELT WOULD NOT LATCH PROPERLY. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000898December 18, 2001
SUSPENSION
ONGOING PROBLEM WITH VEHICLE COMMENCING TO WOBBLE WHEN IT REACHES 50 MPH OR MORE. VEHICLE BEEN TO DEALER SHOP ON THREE OCCASIONS, AND THE PROBELM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000908December 18, 2001
SUSPENSION:MULTIPLE AXLE
RECALL 00 V 303 000/REAR WHEEL BEARINGS. DEALER METRO FORD, SCHENECTADY, NY; PHONE# 382-1010 UNABLE TO HONOR RECALL BECAUSE NO PARTS WERE AVAILABLE. SEEKING NHTSA HELP IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus