Ford Focus Complaints

22,326 consumer complaints on file.

#766096August 23, 2002
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, UNKNOWN OR OTHER, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHEN I GET CLOSE TO 1/4 OF A TANK OF GASOLINE, MY CAR BEGINS TO DIE OR SPUTTER. IT HAS DIED SEVERAL TIMES AND WONT RESTART. THE OTHER DAY I WAS COMING OFF AN EXIT RAMP FROM THE HIGHWAY AND IT DIED COMING AROUND THE SHARP TURN. I WAS ALMOST HIT BY SEVERAL CARS WHILE TRYING TO GET THE CAR STARTED LONG ENOUGH TO MOVE IT OFF THE RAMP. AFTER ABOUT 20 OR SO TIMES OF TURNING THE IGNITION AND GUNNING THE PEDAL, I GOT IT MOVED INTO A SAFE AREA OFF THE HIGHWAY. IT TOOK ABOUT 45 MINUTES AND A LOT OF CONK OUTS TO GET IT MOVED. I WAS STRANDED AND VERY ANGRY. I WAS EVEN MORE ANGRY WHEN I GOT HOME AND DID A LITTLE RESEARCH TO FIND THAT THIS SAME COMPLAINT HAS BEEN MADE TO FORD/NHTSA AND NEVER REPORTED TO THE PUBLIC. I HAVE HAD 6 RECALLS THIS YEAR ON THIS [XXX] CAR AND I AM VERY CONCERNED FOR MY SAFETY NOW. I GOT THE CAR BECAUSE OF ITS GREAT RATINGS FOR SAFETY- NOW I AM AFRAID EVERYTIME I PUT MY SON IN THE CAR OF IT BLOWING UP ON ME. I WANT TO GET RID OF IT BUT I CANT BECAUSE I OWE MORE ON THE LOAN THEN I CAN GET FOR TRADE IN (MY GUESS IS THE VALUE OF THE CAR HAS TOTALLY FALLEN BECAUSE OF ALL THESE RECALLS). I AM SO ANGRY WITH FORD AND I AM AFRAID FOR MY SAFETY WHILE DRIVING THIS CAR. PLEASE DO SOMETHING ABOUT THIS! THANK YOU. OH AND THE GAS GAUGE NEVER READS CORRECTLY. I HAVE TO COUNT MY MILES TO MAKE SURE I AM OKAY ON GAS BETWEEN FILL UPS. THE GAUGE WILL JUST DROP TO BELOW E AND THE LIGHT COMES ON FOR NO REASON. THEN AFTER A BIT OF DRIVING IT WILL GO BACK TO NORMAL. VERY ODD.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766110August 23, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
STEERING WHEEL VIBRATES VIOLENTLY WHEN APPLYING BRAKES AT MORE THAN 55MPH. TOOK TO DEALER WHEN CAR HAD 10K MILES ON IT. DEALER REPLACED FRONT PADS AND MACHINED ROTORS. I ASKED DEALER WHY WERE THE ROTORS NOT REPLACED, WAS TOLD THE ROTORS WERE FINE. PROBLEM STARTED AGAIN ABOUT 3 MONTHS LATER (AT 16K MILES) WAS NOT ABLE TO TAKE CAR TO DEALER UNTIL AUGUST. CAR NOW HAS 22K MILES. DEALER ADVISED THAT WARRANTY WILL NOT COVER, PROBABLY ROTORS ARE WARPED. EXPLAINED TO DEALER THAT ROTORS SHOULD HAVE BEEN REPLACED AT THE SAME TIME THE PADS WERE REPLACED AND DEALER INSISTED THAT THE ROTORS WERE FINE. SUBMITTED THIS SAME INFO TO A LAW FIRM IN CALIFORNIA THAT HAS CLASS ACTION LAWSUIT IN PROGRESS AGAINST FORD FOR FAULTY BRAKES AND/OR INFERIOR MATERIALS USED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766131August 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE NOT BEEN IN AN ACCIDENT DUE TO THE FREQUENT STALLING OF MY FORD FOUCS (AT VARRYING RATES OF SPEED). HOWEVER, IT IS A HAZARD TO ALL FOCUS OWNER'S AND ALL THOSE WHO USE THE STREETS AND HIGHWAYS. I FOUND NO OTHER FORUM TOO COMPLAIN OR FOREWARN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016931August 22, 2002
VEHICLE SPEED CONTROL
ENGINE REVVED AND VEHICLE JERKED 4 TIMES, VEHICLE IS AT DEALERSHIP AT THIS TIME. PLEASE PROVIDE ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016951August 22, 2002
AIR BAGS:FRONTAL
WHILE TURNING INTO A PARKING LOT, FRONT PASSENGER SIDE TIRE HIT CURVE AND DRIVER AND PASSENGER'S SIDE AIRBAGS DEPLOYED. CONSUMER SUFFERED SECOND DEGEE BURNS ON HANDS AND ARMS. CONSUMER FELT AIRBAGS SHOULD NOT HAVE DEPLOYED.*AK.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8016991August 22, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKES DO NOT WORK PROPERLY. ALSO EXTENDED STOPPING DISTANCE. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017009August 22, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN BRAKING THERE IS A GRINDING NOISE. TOOK VEHICLE TO DEALER, AND THEY STATED IT WAS NORMAL WEAR AND TEAR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766024August 22, 2002
SUSPENSION:MULTIPLE AXLE, UNKNOWN OR OTHER
LAST MONTH, I REPLACED THE RIGHT REAR WHEEL BEARING ON MY FORD FOCUS WHEN IT FAILED. I HAVE HEARD REPORTS THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEMS, AND I BELIEVE THIS PROBLEM IS RELATED TO A FLAW IN DESIGN. MORE DANGEROUS THAN THAT, THOUGH, IS THE PROBLEM I HAD WITH THE FUEL SYSTEM. THE CAR LOST POWER ON SEVERAL OCCASIONS AFTER RIGHT-HAND TURNS OR GOING UPHILL. IT DID NOT STALL, SIMPLY SPUTTERED AND LOST POWER FOR BETWEEN 2-5 SECONDS. ONE OF THE MOST FRIGHTENING INCIDENTS HAPPENED WHEN MY HUSBAND AND I WERE MERGING ONTO THE CAPITAL BELTWAY ON OUR WAY TO VISIT FRIENDS, AND THE CAR LOST POWER, NEARLY CAUSING AN ACCIDENT. I TOOK THE CAR TO THE DEALER AND THEY WERE QUITE FAMILIAR WITH THE PROBLEM, AS FORD HAS ISSUED A SERVICE BULLETIN ABOUT IT. THE REPAIRS COST OVER $425, AND INVOLVED REPLACEMENT OF THE FUEL PUMP AND COMPLETE FLUSH OF THE FUEL TANK. I WAS TOLD THAT FORD CLAIMS THE PROBLEM IS CREATED BY CONTAMINATED GASOLINE, WHICH MEANS THAT AT ANY TIME, THIS PROBLEM COULD RESURFACE. I AM FRIGHTENED TO DRIVE THE VEHICLE IN TRAFFIC OR ON THE HIGHWAY, BECAUSE MY CONFIDENCE IN ITS SAFETY HAS BEEN SHATTERED BY THIS PROBLEM. I BELIEVE THAT FORD IS AWARE OF THIS SAFETY ISSUE AND SHOULD ISSUE A RECALL ON THE FAULTY SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766035August 22, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
DEALER AND FORD DID NOTHING TO TRY TO CORRECT THE VARIOUS PROBLEMS I HAVE HAD WITH THE FRONT BRAKES, AND I HAVE HAD TO REPLACE THEM AT MY OWN EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766056August 22, 2002
FUEL SYSTEM, OTHER, UNKNOWN OR OTHER, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
1. JULY 26,2000 WAS THE FIRST INCIDENT WHEN THE FUEL GAUGE LIGHT CAME ON AND EVEN THOUGH THE TANK WAS FULL, THE GAUGE REGISTERED EMPTY. DEALER REPLACED SENDER AND PUMP ASSEMBLY. 2. OCT.11,2000 FUEL GAUGE LIGHT CAME ON, AND THE GAUGE REGISTERED THE TANK AS EMPTY EVEN THOUGH IT WAS FULL. DEALER REPLACED THE SENDER AND PUMP ASSEMBLY. 3. FEB. 6, 2002, ENGINE CHECK LIGHT CAME ON, RETURNED TO THE DEALER WHO REPLACED FUEL FILLER CAP. 4. AUG. 19, 2002, SERVICE ENGINE LIGHT CAME ON, RETURNED TO DEALER WHO REPLACED THE GASKET-FUEL TANK SENDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766080August 22, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
MY BRAKES STARTED GRINDING AT 25000 MILES AND I NEEDED NEW PADS AND ROTORS, THIS SHOULDN'T HAPPEN TO A CAR WITH THAT LOW OF A MILEAGE, I HAD A FORD ESCORT WHICH I WOULD STILL DRIVE HAD I NOT BEEN REARENDED THAT I NEVER NEEDED TO REPLACE THE BRAKES ON AND IT HAD 140,000 MILES WHEN I WAS HIT. THE BRAKES STARTED GRINDING AND AFTER TAKING IT TO THE DEALER, THEY NEEDED TO REPLACE BOTH FRONT ROTORS AS WELL AS THE BRAKE PADS. I ALSO HAVE HAD PROBLEMS WITH THE FIRESTONE TIRES THE VEHICLE WAS SOLD WITH, THEY WERE SO UNEVEN AND WARPED THAT THEY CAUSED THE ENTIRE CAR TO SHAKE ABOUT A MONTH AFTER I BOUGHT IT THAT STARTED. IT REALLY IS RIDICOUOUS, I PAY MORE FOR REPARIS IN A MONTH THAN I DO FOR A CAR PAYMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016856August 21, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKE PADS HAVE WARPED AT 14000 MILES. CONSUMER HAS TAKEN VEHICLE TO DEALER FIVE DIFFERENT TIMES TO GET BRAKES FIXED, BUT PROBLEM STILL OCCURRING. ALSO, EXTENDED STOPPING DISTANCE AND NOISE WHEN BRAKING. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016862August 21, 2002
SUSPENSION:MULTIPLE AXLE
REAR WHEEL BEARING WAS MAKING NOISE. TOOK VEHICLE TO DEALER, AND THEY STATED THAT REAR BEARING NEEDED REPLACEMENT. *AK CONSUMER STATED THAT WHEEL BEARING WENT OUT AND WAS REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016877August 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED AT 20 MPH, ALL GAUGES WENT HAYWIRE. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016905August 21, 2002
VISIBILITY:WINDSHIELD
UPPER INTERIOR MOLDING IS BULGING ALONG WINDSHIELD . DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016915August 21, 2002
ELECTRICAL SYSTEM:WIRING
VEHICLE WAS GOING 40MPH AND SHUT DOWN WITHOUT WARNING. AFTER VEHICLE PULLED OVER CONSUMER HEARD A BOOM EXPLOSION NOISE, AND VEHICLE CAUGHT ON FIRE. THE BATTERY/ ALTERNATOR, AND CABLE WIRES WERE BURNED. THE DEALER GAVE NO EXPLANATION TO WHAT THE FIRE WAS CAUSED BY. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#766015August 21, 2002
SEAT BELTS:FRONT:ANCHORAGE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016816August 20, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 55MPH IN THE CENTER LANE, THE CONSUMER BLACKED OUT AND HIT THE GUARDRAIL. UPON IMPACT, THE AIRBAGS DEPLOYED, AND THEN A FIRE BEGAN UNDER THE HOOD. THE CONSUMER IS VERY CONCERNED BECAUSE THE VEHICLE HAD COMPLETELY BURNT IN 10 MINUTES. *AK THE CONSUMER FEELS THAT THE FORD FOCUS SHOULD BE TAKEN OFF OF THE MARKET, STATING THAT FOR THE 48 YEARS SHE HAD BEEN DRIVING, SHE HAD NEVER EXPERIENCED A SITUATION OF THIS TYPE AND FEELS THAT SOMETHING WAS SMOLDERING OR BURNING IN THE VEHICLE AS SHE WAS DRIVING. *SCC
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#765875August 19, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR HAS STALLED ON ME THREE TIMES. 30-40% OF THE TIME WHEN DRIVING, IT WON'T SHIFT OUT OF FIRST GEAR UNLESS I TAKE MY FOOT OFF THE GAS THEN START TO GO AGAIN. ALSO, THERE IS A TAPPING NOISE COMING THE ENGINE WHEN IN IDLE.*AK,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765895August 19, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
APPLE FORD SERVICE DEPARTMENT INSPECTED MY BRAKES AND TOLD ME THAT THE REAR BRAKE ROTORS WERE SHOT AND NEEDED TO BE REPLACED. THE SERVICE DEPARTMENT ALSO TOLD ME ALL THE BRAKE PADS, FRONT AND REAR, HAD TO BE REPLACED. I HAVE NEVER HAD A NEW CAR WHOSE REAR BRAKE ROTORS FAILED AND NEEDED TO BE REPLACED. MY FOCUS WAS LESS THAN 2,000 MILES OUT OF WARRANTY AND FORD MOTOR CO. REFUSED TO HELP WITH THE BILL, $643.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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