Ford Focus Complaints

22,326 consumer complaints on file.

#11541859August 31, 2023
UNKNOWN OR OTHER, POWER TRAIN, FUEL/PROPULSION SYSTEM
Slave cylinder on 2018 limited edition focus rs, i was driving home and pedal instantly fell to the floor! In the middle of the highway right before my exit and I had to do some rather scary driving when the car wouldn't change gears & stalled. I had to get the car to emergency lane/shoulder to pull over! No previous signs/warning lights or vehicle drive ability leading up to complete catastrophic failure of said slave cylinder. It's currently at the dealership where I had it towed with the clutch still on the floor &. Although the clutch was still on the floor the dealership took 2 DAYS TO "DIAGNOSE" the issue with the vehicle when its obviously a hydraulic issue with either the master cylinder or slave cylinder smdh thats an issue in of its self but i digress.The dealership did confirm that it is indeed a complete failure of slave cylinder. I've read that this is a known issue with ford focus vehicles that ford is well aware of yet they haven't recalled this part let alone acknowledge said issue when brought in for replacement. This is the 2nd time I have an issue with the slave cylinder which I had replaced 26,000 miles ago my vehicle currently has 126,699 but I replaced slave cylinder @ 104,568 miles so new slave cylinder doesn't even have 30,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541926August 31, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was taken to the dealer to be serviced prior to a road trip; however, upon picking up the vehicle from the dealer, she noticed that the vehicle was leaking an unknown fluid. Additionally, the check engine warning light was illuminated days later. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch shudder, and the dealer determined that the failure was related to Ford Campaign Number: 19N08; however, the campaign had expired. The dealer charged a repair fee. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 103,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541927August 31, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that the vehicle would not immediately start. The contact stated that after starting the vehicle, there was a loud revving sound while attempting to accelerate. The contact stated that the vehicle would not properly accelerate while depressing the accelerator pedal. The contact stated that while driving the message "Transmission Overheated - Pull Over" was displayed, and the vehicle rolled backwards while on an incline. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 75,460.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541627August 30, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was vibrating abnormally. There was an abnormal rumbling noise detected while the vehicle was in first gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the clutch and transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the repair was not covered under warranty. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541667August 30, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 30 MPH, the vehicle hesitated while attempting to accelerate and then stalled and lost motive power. No warning light was illuminated. The contact replaced the battery and drove back to the residence; however, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The mechanic determined that the TCM needed to be replaced; however, the following day the contact was notified by the dealer that the clutch plate bearing and not the TCM that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 96,731.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541691August 30, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
My car will intermittently lose power, such as in the middle of an intersection, or turning in front of another vehicle, which puts me and my children at risk. The transmission is throwing a code for overheating and malfunctioning, and there is an open customer satisfaction bulletin for the transmission control module, but Ford refuses to replace it because it’s not throwing “the correct code “ I have had the clutch replaced three times if not four in the time that I’ve had the vehicle and it’s more than frustrating. It’s dangerous along with losing power. It will intermittently catch the gear that is trying to shift into and cause the car to accelerate rapidly, the transmission, shutter control module and clutch have been an issue in this car, along with a class action lawsuit, and now Ford has had my vehicle for three weeks, and refuses to do the open service campaign for the TCM because of the code issue and it refuses to do the clutch because even though it was replaced three years ago, they state that the warranty is only for 12 months regardless of the fact that it was the fourth clutch that put in the car , I am working with someone at Ford warranty in hopes of getting them covered because I know they have done it in other cases, but I am more than frustrated with the service. I’ve received so far very unprofessional, which is unfortunate because overall I do love my car I would’ve kept it all this time if I didn’t I 10-year-old car should not have had to have the transmission clutch replaced three times or four times in 10 years and under 150,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541728August 30, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The transmission warning light was illuminated. The vehicle was towed to an unknown dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 61,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541742August 30, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that when her grandparent started the vehicle and attempted to shift into reverse, the gear shifter was inoperable. The vehicle was towed to the dealer, where it was diagnosed with failure of the clutch and transmission. The contact was informed that the clutch and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541328August 29, 2023
UNKNOWN OR OTHER
This car was previously recalled for issues with the clutch. After “repairing” the clutch the issue has returned. Dealer refuses to pay for repairs as the repair warranty has “expired”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541362August 29, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2009 Ford Focus. The contact stated while parked in the driveway, the contact opened both rear doors; however, while attempting to close the doors, the doors failed to latch securely. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the latch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541426August 29, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, the vehicle lost motive power. The check engine warning light, the low oil pressure warning light, and other unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle failed to restart even though the fuel gauge indicated that there was a quarter gallon of fuel remaining in the fuel tank. The contact stated that after his friend added fuel to the vehicle, the vehicle restarted and operated as needed. The contact stated that the failure recurred while at a complete stop at a traffic light. The contact was able to restart the vehicle and drove to the nearest gas station, where the vehicle completely lost power. The contact refueled the vehicle and the vehicle responded as needed. The vehicle was taken to the local dealer, where it was diagnosed that the canister purge valve was stuck and needed to be replaced. The failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 68,820.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541442August 29, 2023
ENGINE
Car was inspected by a Ford certified mechanic after issues arose. My car only has 24,000 miles on it. Was informed that it was the clutch in the transmission that needs replaced. Investigation into the problem I saw a recall referring to the clutching, but was not associated with the car I have. For it having low miles and the clutch going out on it already, seems a bit odd. The car cannot be driven until repairs get done as I do not want to be breaking down on the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541489August 29, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The vehicle was taken to an independent mechanic where it was diagnosed with evap purge valve failure. The contact was informed that the evap purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) had expired. The contact stated that there was two parts to the recall repair being completed and only one part was completed. The failure mileage was approximately 112,665.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541511August 29, 2023
POWER TRAIN
The contact's daughter owns a 2015 Ford Focus. The contact's daughter received notification of Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder/Transmission Clutch Warranty Extension); however, the dealer declined to perform the repair. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle was vibrating and failed to accelerate as needed. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the clutch needed to be replaced. The dealer was made aware of the failure but confirmed that the Customer Satisfaction Program had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541537August 29, 2023
EXTERIOR LIGHTING
The dealership sold me a car with not hazards lights in it the car is suppose to ha then but it doesn’t there is no button for the hazard lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541258August 28, 2023
POWER TRAIN
The transmission shakes and shutters went to dealer and asked about the issue and they stated it was known issue and I should just accelerate very quickly which would clean the clutches. It did work temporarily. in August 2023 while driving the car it refused to down shift while climbing a hill. AFter stopping by the side of the road, the car would not start on the first try. After trying again car did start however it would not go into reverse. It would move forward however driving in heavy traffic the car would not shift out of second causing very high rpms. Limped it into the dealership where they stated it was the clutch and shifting forks. One month later I got the car back and on the way home it once again would not shift while climbing a hill and the check engine light came on. The next morning when I went out to start it once again it would not start. Once it did I could not shift it into revers and once again only second gear was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541275August 28, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I’ve been having issues with my automatic clutch transmission since I’ve bought this vehicle. There has been numerous repairs done but the company tells me they aren’t responsive on covering another. It causes the car to jerk when accelerating aggressively and has almost caused a wreck. It has been confirmed by the dealership. No warning signs with this. First started to appear a few months after buying the vehicle and then upon repair the issue would return I few months after the fact and the dealership would not help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540932August 26, 2023
FUEL/PROPULSION SYSTEM
While driving my car cuts off in the middle of the intersection of one of the most busiest streets where I live causing someone to bump into me nothing major but I was already still at that point with my Emergancy signals on but the oil pump went causing my car to shut completely off oil light comes on I contacted a mechanic just to look and he said my oil pump blew I have a crack in the pan smh no warning until it happened found out it’s a common issue with fords it really sucks
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540871August 26, 2023
POWER TRAIN
Ford Focus went into automatic limp mode after a dead battery with no reverse. I've heard it's an ongoing issues with these cars. And Ford has a program to fix these issues unfortunately my car year falls outside their current criteria. Took the car to the mechanic and they said it's an ongoing issue with these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540706August 25, 2023
ENGINE
The contact owns a 2018 Ford Focus. The contact stated that on several occasions while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart after several minutes each time. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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