Ford Focus Complaints

22,326 consumer complaints on file.

#10002047January 6, 2003
SUSPENSION, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, TIRES, VEHICLE SPEED CONTROL:CABLES, STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:IGNITION
CONSUMER WAS EXITING A PARKING GARAGE AND PLACED VEHICLE IN REVERSE. WITHOUT WARNING, CAR SUDDENLY ACCELERATED AND REAR TAIL SPUN AROUND 2 TIMES THEN HIT A PARKED VEHICLE. CONSUMER DID APPLY BRAKES WITH NO SUCCESS. PH INSURANCE COMPANY INFORMED DEALERSHIP THAT THERE WERE TWO RECALLS THAT DEALT WITH A DEFECTIVE THROTTLE AND SPEED CONTROL WHICH WAS NOT PERFORMED ON THE VEHICLE PRIOR TO THE ACCIDENT. OTHER PROBLEMS INCLUDED WEEZING NOISE WHILE TURNING. POWER STEERING RACKED FAILED AND REPLACED. LACK OF POWER STEERING IN STEERING WHEEL. REAR BRAKE PAD REPLACEMENT. REAR WHEEL BEARING NOISE. DEFECTIVE WHEEL BEARINGS REPLACED. TIRE PUNCTURED AND REPLACED. HESITATION ON ACCELERATION. FUEL PUMP AND GASKET REPLACED. TIRES ROTTED OUT. KEY STUCK IN IGNITION. REPLACED MALFUNCTIONED SHIFTER ASSEMBLY. TRUNK LID WOULDN'T LATCH. LATCH REPLACED. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002055January 6, 2003
STEERING
WHEN ATTEMPTING TO START VEHICLE CONSUMER STATESTHAT SOMETIMES THE ENGINE WILL NOT TURN OVER. STEERING WHEEL GETS STIFF AND IT LOCKS UP SOMETIME. TOOK TO DEALER AND THEY REPLACED THE IGNITION SWITCH. PLEASE PROVIDE ANY FURTHER INFORMAITON. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002068January 6, 2003
ELECTRICAL SYSTEM:IGNITION
CONSUMER STATES THAT THE KEY WILL NOT COME OUT OF THE IGNITION.DEALER NOTIFIED AND REPAIRED, 14,000 MILES LATER PROBLEM REOCCURRED. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002122January 6, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER STATES AFTER PUTTING KEY IN IGNITION SWITCH CONSUMER WAS UNABLE TO TURN SWITCH TO START THE VEHICLE. CONSUMER CONTACTED A LOCK SMITH. DEALER WAS NOTIFIED AND NOTICE IGNITION COLE NEED TO BE REPLACE. VEHICLE IS ON IT'S THIRD REPAIR. PLEASE PROVIDE FURTHER PH INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000747January 6, 2003
ELECTRICAL SYSTEM:IGNITION
THE KEY WOULD NOT TURN THE IGNITION WAS LOCKED IN PLACE IT WOULD NOT MOVE AT ALL AND THE STEERING WHEEL WAS LOCKED. I CALLED ROADSIDE ASSISTANCE AND THEY TOLD ME IT WAS A COMMON PROBLEM, IN FACT, THEY TOLD ME WHAT KIND OF CAR I HAD BEFORE I TOLD THEM, AND THEY SAID THEY NO LONGER COME OUT ON THAT DEFECT. THEY SAID THERE ARE A LOT OF PROBLEM WITH THESE MODELS AND THEY HAD MANY CALLS ON THE FORD FOCUS . I AM JUST OUT OF WARRANTY PERIOD WHICH IS 36000. I DON'T FEEL THIS IS MY FAULT. I FEEL IT IS A DEFECT WITH THE PRODUCT. I HAVE HAD SEVERAL OTHER PROBLEMS FOR WHICH FORD REFUSES TO OWN UP TO, AND I FEEL THE PUBLIC IS BEING SHAMMED WITH THEIR CLAIMS THAT THIS IS THE #1 CAR THEY SELL. THE STEERING WHEEL IS LOCKED AND I AM STUCK WITHOUT BEING ABLE TO MOVE MY CAR. HOW COULD I EXPECT THIS TO HAPPEN, I FEEL THIS IS A FORD PROBLEM, I DON'T FEEL THAT I SHOULD HAVE TO PAY (NOTE: THIS HAPPENED JAN 6, 2003, BUT YOUR SITE ONLY GOES TO 2002, THEREFORE, I HAD TO USE DEC 31, OTHERWISE I COULD NOT CONTINUE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000511January 4, 2003
AIR BAGS:FRONTAL
I WAS DRIVING THROUGH A PARKING LOT AS I WET OVER A SPEED BUMP BOTH FRONT AIRBAGS DEPLOYED. SHATTERING THE FRONT WINDSHIELD. DRIVER GOT MINOR BURNS ON LEFT ARM PASSENGER WAS HIT WITH GLASS FROM WINDSHIELD. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000523January 4, 2003
TIRES:TREAD/BELT
THE FIRST THING THAT I NOTICED WITH MY CAR WAS THE STALLING OF THE ENGINE WHILE DRIVING DOWN THE ROAD. THE NEXT THING THAT HAPPENED WAS THE CAR WOULD SHAKE VIOLENTLY WHILE DRIVING AT SPEEDS OF 50-55 MPH. AT 12036 MILES, I TOOK IT TO A DEALERSHIP AND WAS UNDER THE IMPRESSION THAT THE REPAIRS WOULD BE COVERED UNDER WARRANTY. THEY TOLD ME CAR NEEDED AN ALIGNMENT. IT ALSO NEED THE ROTORS TURNED AND THE TIRES ROTATED BECAUSE AT 12000 MILES THEY WERE STARTING TO WEAR. THEY GAVE ME A BILL FOR $101 THEY STATED THESE ITEMS WERE "WEAR" ITEMS AND WERE MY RESPONSIBILITY. I QUESTIONED WHY THIS WAS HAPPENING AT 12000 MILES. HE TRIED TO PUT THE BLAME OFF ON ME SAYING I BRAKE TOO HARD. YOU KNOW THAT IS REALLY FUNNY SINCE I HAVE A 1995 FORD ESCORT. I BOUGHT IT NEW. IT NOW HAS 170,000 MILES. I HAVE NEVER HAD ANY PROBLEMS WITH THE ESCORT. THE REASON I BOUGHT ANOTHER FORD WAS BECAUSE I WAS SO PLEASED WITH THE PERFORMANCE OF THE ESCORT. ABOUT THE STALLING, THEY SAID THEY PUT IT ON THE COMPUTER AND COULD FIND NOTHING WRONG WITH IT. BUT THEY WENT AHEAD AND REPLACED THE SPARK PLUGS. WELL, ABOUT A MONTH AGO, I BEGAN TO NOTICE THE SHAKING AGAIN. THEN ABOUT A WEEK AFTER THE SHAKING BEGAN, I HAD A FLAT. I CALLED THE DEALERSHIP. THEY TOLD ME THE NEW TIRE WAS NOT COVERED UNDER WARRANTY. I HAD THE ONE TIRE REPLACED AT MY EXPENSE. THE TIRE BUSINESS TOLD ME THE TIRE WAS SO WORE ON THE INSIDE (WHERE YOU CAN'T SEE) THAT THE WIRES WERE SHOWING. ABOUT 2 WEEKS AFTER THIS INCIDENT, I HAD ANOTHER FLAT. SAME THING. THE TIRE WAS SO WORE THE WIRES WERE SHOWING. I HAD TO HAVE ALL FOUR TIRES REPLACED. $300.00. THE CAR IS STILL STALLING. I AM AFRAID TO DRIVE THIS CAR. I AM AFRAID THE CAR WILL STALL IN TRAFFIC WHILE I HAVE MY TWO YEAR OLD CHILD IN THE CAR. I HAVE COMPLAINED TO FORD AND THEY CONTINUE TO SAY THESE THINGS ARE MY RESPONSIBILITY. BUT I DON'T THINK THEY SHOULD BE MY RESPONSIBILITY IF A DEFECT IN THE CAR IS CAUSING THESE THINGS TO HAPPEN. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000726January 4, 2003
ELECTRICAL SYSTEM
THERE IS A CHEMICAL SMELL COMING FROM THE AIR CONDITIONER, HEATER AND DEFROSTER. I HAVE RETURNED THE CAR TO MATHEWS FORD FOR REPAIR. THE TECHNICIANS SMELLED THE ODOR AND FLUSHED THE SYSTEM OUT ON TWO DIFFERENT OCCASIONS, BUT THE ODOR RETURNS. I GET VERY POOR GAS MILEGE, THE BRAKES GRIND, SQUEEK, AND THUMP, THE PASSENGER AND DRIVER WINDOWS HAVE A LOUD SQUEEK,THE TRUNK WON'T CLOSE COMPLETLY UNLESS YOU SLAM IT AS HARD AS YOU CAN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001963January 3, 2003
SUSPENSION:FRONT:WHEEL BEARING
CONSUMER STATED THAT DURING INSPECTION, MECHANIC DETERMINED THAT WHEEL BEARINGS WERE DEFECTIVE. CONSUMER CONTACTED MANUFACTURER ABOUT RELATED RECALL 00V303000. MFR ADVISED CONSUMER'S V.I.N. DOES NOT FALL WITHIN MANUFACTURING DATE RANGE OF 3/5/99-5/5/00. CONSUMER ADVISED THAT CERTIFICATION LABEL STATES VEHICLE WAS MANUFACTURED IN 09/99. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002002January 3, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
NHTSA#11813-00-V-303-000 REAR WHEEL HUB RETAINING NUTS CAN LOOSEN AND ALLOW THE LEFT REAR WHEEL AND BRAKE DRUM ASSEMBLY TO SEPARATE FROM THE VEHICLE: CONSUMER STATES HAS THE SAME PROBLEM ON THE RIGHT SIDE OF THE VEHICLE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002038January 3, 2003
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER EXPERIENCED PROBLEMS WITH THE MANUAL TRANSMISSION HYDRAULICS CLUTCH WAS BROKE, WHILE DRIVING THE VEHICLE AT 50MPH FROM OREGON TO CALIFORNIA. DEALER HAS BEEN NOTIFIED PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568582January 2, 2003
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, STEERING:COLUMN, SUSPENSION:REAR:SHOCK ABSORBER, TIRES:TREAD/BELT, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE CONSUMER HAS EXPERIENCED THE FOLLOWING: THE REPLACEMENT OF THE LEFT DASH BOARD CLUSTER (TEMPERATURE GAUGE INOP FROM THE TIME OF PURCHASE), REATTACHMENT OF RUBBER SEAL AROUND DRIVER DOOR WINDOW, REATTACHMENT OF FUEL PUMP, REATTACHMENT OF HEADLINER IN REAR OF VEHICLE, UNCRIMPING OF FUEL LINE, LUBRICATION DRIVER DOOR HANDLE(STICKING), LUBRICATION OF CATCH ON REAR PASSENGER SIDE DOOR(HAD COME OPEN WHILE VEHICLE WAS IN MOTION), REPLACEMENT THE TURN SIGNAL SWITCH IN STEERING COLUMN-HAD TO BE TURNED OFF MANUALLY, PERSISTENT NOISES/VIBRATIONS IN THE FRONT END OF VEHICLE STARTING AT 36K MILES AND WAS TOLD THAT THE TIRES HAD TREAD THAT WAS TOO NARROW/WERE HIGH PERFORMANCE WHICH WASN'T NEEDED/WAS ALSO TOLD THAT THE VIBRATION WAS CAUSED BY IMPROPER TIRE CARE AND TIRE CUPPING, THE LEFT REAR SHOCK NEEDED REPLACEMENT, AND THE RADIO GOES OUT-SOMETIMES GOES OUT WHEN THE HEAT IS TURNED UP HIGH. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001842January 2, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE VEHICLE. ALSO STATED THAT HER COMPLAINT IS REGARDING NOT BEING ABLE TO DRIVE THE VEHICLE ON SNOW WAS CONTACTED BUT NOT YET RETURNED CONSUMERS CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001850January 2, 2003
AIR BAGS
CONSUMER STATES WHILE DRIVING ABOUT 15MPH WITHOUT WARNING THE PASSENGER AIR BAG DEPLOYED. CAUSING THE VEHICLE TO HAVE A ACCIDENT. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000669January 1, 2003
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:SWITCH, EQUIPMENT:ELECTRICAL
THE IGNITION SWITCH ON MY CAR IS NOT WORKING. IF IT HAS TO BE REPLACED, IT WILL BE THE THIRD TIME SINCE I BOUGHT THE CAR. WHICH WAS IN FEBUARY OF 2002. IF A LOCKSMITH SHOP CAN REPAIR THE PROBLEM, WHY IS IT THAT A FORD DEALERSHIP CAN'T?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000448December 31, 2002
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, SERVICE BRAKES, AIR:DISC:PADS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I BOUGHT MY FORD FOCUS 2000, BRAND NEW IN JULY OF 2000. SINCE THEN, I'VE HAD THE WHEEL BEARINGS REPLACED TWICE, THE REAR DOOR STOPPED LATCHING AND I HAD TO DRIVE IT TO THE DEALER WITH MY SON HOLDING THE DOOR SHUT, MY ALTERNATOR HAD TO BE REPLACED AND STILL THE LIGHTS GET DIM WHEN I TURN ON THE HEATER, THE PLASTIC AND RUBBER DOOR MOLDING STARTED COMING LOOSE AND FALLING OFF RIGHT AFTER I BOUGHT THE CAR, THE BRAKES HAVE NEVER STOPPED SQUEALING, AND NOW MY KEY IS STUCK IN THE IGNITION AND IT WON'T COME OUT. EVERY TIME I TAKE MY CAR TO A DEALER, THEY ALWAYS SAY THE SAME THING "OH, THAT IS COMMON WITH THE FORD FOCUS". AFTER READING ALL OF THE CONSUMER COMPLAINTS, I GUESS YOU COULD SAY THESE PROBLEMS ARE COMMON WITH THE FORD FOCUS. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR AND EXPECT TO EXPERIENCE MANY MORE BECAUSE SO FAR THE TRACK RECORD FOR THE FORD FOCUS IS EXTREMELY POOR. AFTER READING THE NUMEROUS COMPLAINTS, I HOPE FORD IS FORCED INTO RECALLING THE IGNITION CYNLINDER OR SWITCH WHICHEVER IS TO BLAME FOR THE KEY TO BECOMING STUCK IN THE IGNITION AND THE WHEEL NOT LOCKING WHILE THE CAR IS IN PARK. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001464December 26, 2002
STEERING:LINKAGES:DRAG:POWER ASSIST SYSTEM
WHILE DRIVING 15MPH POWER STEERING MALFUNCTIONED AND VEHICLE LOST CONTROL. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568374December 26, 2002
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOTH FRONT ROTORS WERE CUPPED AND TAPERED, THE DEALER SUGGESTED THAT THE BRAKE PADS WERE TOO HARD FOR THE ROTORS WHICH CAUSED UNUSUAL WEAR. IN LESS THAN 3 YEARS, 27,736 MILES THE TRANSMISSION HAS SLIPPED 6-8 TIMES, THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM ON TWO DIFFERENT OCCASIONS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001512December 26, 2002
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS RUNNING, THE ENGINE CAUGHT ON FIRE. THE FIRE STARTED UNDER THE HOOD, DUE TO AN ELECTRICAL SHORT. TS SCC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10001531December 26, 2002
SUSPENSION:FRONT:WHEEL BEARING
WHILE TRAVELING ON THE HIGHWAY THE REAR WHEEL WAS MAKING A LOUD NOISE. DUE TO THE WHEEL BEARERS. PLEASE FILL IN ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus