Ford Focus Complaints

22,326 consumer complaints on file.

#10007777February 19, 2003
EQUIPMENT
I OWN A 2002 FORD FOCUS THAT I PURCHASED LAST JUNE. I HAD WENT INTO THE WALMART , AND WHEN I CAME OUT I SAW A CAR WHICH I THOUGHT WAS MINE BUT IT DIDN'T SEEM LIKE I HAD PARKED THAT CLOSE TO THE CAR-I PROCEEDED TO THE CAR UNLOCKED THE TRUNK WITH MY KEY-PUT MY GROCERIES IN THE TRUNK AND OPENED THE DRIVERS SIDE DOOR-WHICH THEN I NOTICED SHOES IN THE FLOORBOARD ON THE PASSENGERS SIDE AND REALIZED MY KEYS HAD JUST OPENED THE DOOR AND THE TRUNK TO SOMEONE ELSE'S FORD FOCUS-SO I GRABBED A BUGGY REAL QUICK GOT MY STUFF OUT OF THE CAR-LOCKED THE DOORS AND WENT AND FOUND MY CAR. MY HUSBAND CALLED THE DEALER AND THEY JUST LAUGHED AND SAID THAT YOU HAVE A ONE IN A MILLION CHANCE SOMETHING LIKE THIS WOULD HAPPEN -THEY COULD CHANGE THE LOCKS BUT DIDIN'T THINK IT WAS NECESSARY-WOULD PROBABLY NEVER HAPPEN AGAIN-I EMAILED THE FORD COMPANY. THEY CALLED MY HUSBAND TALKED TO THEM-THEY SAID THEY WOULD MAKE A REPORT AND TO CALL THE DEALER BACK AND SEE WHAT THEY WANTED TO DO ABOUT IT. AFTER MY HUSBAND TALKED TO BOTH OF THESE PARTY'S IT WAS DECIDED THEY WEREN'T GOING TO DO ANYTHING. WE ARE GOING TO HAVE TO GET A BURGULAR ALARM-SO I WON'T HAVE TO WORRY ABOUT SOMEONE GETTING IN MY CAR , STEALING ITEMS IF SHOPPING,ETC,ETC,ETC. MOSTLY WANTED TO MAKE YOU AWARE AND SEE IF YOU HAVE HAD ANY OTHER INSTANCES OF THIS HAPPENING. YOU PAY A LOT FOR A CAR-FOR EVERYONE WHO OWNS ONE LIKE IT TO BE ABLE TO GET IN YOUR CAR. SCARES ME TOO=THAT CAR THIEVES MAY CATCH ON TO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006918February 19, 2003
AIR BAGS
THE AIR BAGS FAILED TO DEPLOY IN A CRASH. SCC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10008693February 19, 2003
POWER TRAIN
THE VEHICLE ROLLED BACKWARDS WHILE ON A HILL, THE CONSUMER'S FOOT WAS NOT ON THE ACCELERATOR. DEALER WAS ABLE TO DUPLICATE PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008723February 19, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
THE BATTERY CABLES WERE MISROUTED, WHICH CAUSED THE BATTERY TO BE INOPERATIVE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008744February 19, 2003
SUSPENSION:REAR
THE VEHICLE HAD BEEN TO THE DEALER ON 3 OCCASIONS FOR A NOISE COMING FROM THE REAR WHEEL.*JB....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007799February 19, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FORD FOCUS BRAKE PADS AND ROTOR PROBLEMS SINCE 11,500 MILES ON VEHICLE, INSPECTED AND TOLD NOTHING WRONG, NORMAL SQUEEKING AND GRINDING. MY DAUGHTER FEELS THAT WHILE DRIVING THE CAR THE BRAKES ARE GRINDING AND GIVING UNDER HER. WE TAKE IT IN FOR THE 15K SERVICE AND THEY TELL US THE BRAKES ARE FINE AT 15,600 MILES INSPECTED AND TOLD NOTHING WRONG, NORMAL WITH CHANGE OF WEATHER. YESTERDAY MY DAUGHTER SAID THE BRAKES WERE NOT HOLDING AND WE TOOK THE CAR IN FOR A WHEEL BEARING RECALL FOR THE REAR BRAKE SYSTEM AND AT 18,000 MILES, DEALERSHIP SAYS BRAKE PADS AND ROTORS ARE COMPLETELY GONE! I HAVE TALKED TO THE DEALER AND FORD WHO SAY THEY WILL "COVER" THIS $400 REPAIR. MY COMPLAINT IS THAT THIS SHOULD HAVE NEVER OCCURRED AND COULD HAVE COST MY DAUGHTER, MY SON WHO RIDES IN THE CAR OR ME OUR LIVES. I FEEL THEY ARE VERY AWARE OF THIS PROBLEM AND CHOSE TO OVERLOOK THEIR RESPONSIBILITY THAT COULD HAVE COST MY FAMILY OUR LIVES. SOMEONE NEEDS TO MAKE THEM ACCOUNTABLE INCLUDING THE DEALERSHIP WHO "INSPECTED" THE BRAKES AND CHOSE TO LIE TO US ON 2 OTHER OCCASSIONS. IF FORD HAS A PROBLEM THEN THE DEALERSHIPS ARE ONLY COMPOUNDING THE PROBLEM WITH THE POSSIBLITY OF LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007807February 19, 2003
UNKNOWN OR OTHER
FORD FOCUS ZX5 2002 - DRAMATICALLY POOR HANDLING ON SLIPPERY ROAD SURFACE. ? FAULTY BRAKING SENSOR / ? POOR SUSPENSION / ?? CAUSED LOSS OF CONTROL NUMEROUS TIMES ON FLAT EVEN HIGHWAY SURFACE. ON PATCHES OF ICE - BACK END OF CAR VEERS BADLY TO LEFT (SIDEWAYS NOT FRONT END). IN SNOW COVERED SECTIONS BACK END FISHTAILS EXCESSIVELY EVEN AT LOW SPEEDS (20 MPH). FORD SERVICE DEPARTMENT STATED THAT THERE WAS NO CAUSE FOR THIS PROBLEM. THEY WERE UNABLE TO REPRODUCE THE BEHAVIOUR ON DRY CLEAR ROAD SURFACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007814February 19, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
LOSS OF POWER. OCCURS AFTER THE FOLLOWING COMBINATION OF CONDITIONS: 1. FUEL LEVEL BELOW 1/4 TANK 2. ACCELERATING ONTO HIGHWAY WITH CIRCULAR APPROACH (RAMP) GOING CLOCKWISE. 3. VEHICLE SPEED ON CIRCULAR RAMP ABOVE 30 MPH. VEHICLE LOSES POWER UPON ENTERING HIGHWAY. PRESSING ACCELERATOR PEDAL GIVES ERRATIC RESULTS. VEHICLE WILL RESET AND OPERATE PROPERLY WHEN PULLED OFF ON SHOULDER AND VEHICLE IS TURNED OFF AND THEN ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007748February 18, 2003
ELECTRICAL SYSTEM, SUSPENSION:FRONT
FORD FOCUS 2001. PURCHASED IN AUGUST OF 2001. HAS ALWAYS HAD PROBLEMS WITH SUSPENTION. HAS BEEN IN SHOP 6 TIMES TO BE FIXED FOR THE SAME PROBLEM. THE PROBLEM HAS BEEN FIXED SEVERAL TIMES BUT THE NOISE KEEP ON COMMING BACK. THE CAR HAS NUMBERS OF OTHER PROBLEMS. THE BREAKS MAKE NOISE, THE WINDSHIELS LEAKS WHEN IT RAINS, AND WHEN I DRIVE ON THE HIGHWAY THE ENGINE STALLS SOMETIMES WHILE DRIVING AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007749February 18, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE AT A STOPLIGHT, MY 2002 FORD FOCUS ZTS SUDDENLY EXPERIENCED AN ENGINE STALL. THE CHECK ENGINE, CHECK BATTERY AND CHECK OIL LIGHTS CAME ON SIMULTANEOUSLY. THE FORD DEALERSHIP NOTED ON THE INVOICE THAT THEY HAD CHECKED THE BATTERY AND CHARGE, AND ALL WAS "OK." HOWEVER, WHEN I ASKED THEM WHY IT STALLED AS IT DID, I RECEIVED A SHORT ANSWER THAT THEY "COULDN'T FIND ANYTHING" THAT WOULD LEAD TO THAT. THE STALLING WAS NOT NOTED ON THE REPAIR INVOICE. I'M AFRAID OF THIS HAPPENING AGAIN, PARTICULARLY WHEN COMMUTING. THE FOCUS HAS 15,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007653February 17, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
I WAS TAKING THE SOUTH I-75 EXIT RAMP TO EAST M-59 AND EXPERIENCED A STALL OUT AT THE BOTTOM OF THE RAMP - WHERE YOU MERGE WITH TRAFFIC GOING 65 MPH. THIS IS A WIDE, SWEEPING RIGHT HAND TURN. I DRIVE THE ROUTE OFTEN, AND HAD EXPERIENCED HESITITATION ON PREVIOUS OCCASIONS, BUT THIS WAS THE FIRST TIME THE CAR STALLED. THE TANK WAS 1/4 FULL. AFTER ROLLING TO A STOP UNDER THE I-75 OVERPASS BRIDGE, I PLACED THE CAR IN NEUTRAL AND IT STARTED. I PROCEEDED WITHOUT FURTHER INCIDENCE - COUNTING MY BLESSINGS I HAD NOT BEEN REAR-ENDED. I TOOK THE CAR TO MY REGULAR MECHANIC, AND HE REPLACED THE FUEL PUMP WHICH IS LOCATED IN THE TANK. HE SHOWED ME HOW THE FILTER WAS DESIGNED AND BECAME EASILY CLOGGED. HE ALSO SAID THAT FORD HAD OTHER COMPLAINTS ON THIS SITUATION, BUT THERE WAS NO RECALL. I BELIEVE THIS TO BE A DESIGN DEFECT THAT MUST BE CORRECTED, OR I WILL BE RELACING THE FUEL PUMP IN ANOTHER 30K OR SO MILES. IT'S NOT ONLY THE $300, BUT THE THOUGHT OF BEING REAR-ENDED THAT SHOULD CONCERN FORD MOTOR COMPANY, AS WELL AS THE AUTHORITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007672February 17, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY 2000 FORD FOCUS STALLED ON THREE SEPERATE OCCASSIONS. TWO TIMES OCCURING ON 2/13/03. I HAD THE CAR TOWED TO DEALERSHIP SERVICE DEPT. THEY TOLD ME IT WAS FIXED THAT DAY. SAME EXACT PROBLEM OCCURED NEXT DAYON WAY TO WORK.(ONLY DROVE CAR HOME FROM DEALERSHIP DAY BEFORE) DROVE STRAIGHT TO DEALERSHIP AND TOLD SAME PROBLEM OCCURED.(7AM IN MORNING) THEY CALLED AT 5:30PM TO TELL ME THEY COULD NOT DUPLICATE PROBLEM AND WANTED TO KEEP CAR OVER WEEKEND. ON MONDAY THEY TOLD ME THEY COULD NOT DUPLICATE THE PROBLEM, HAD TEST DROVE IT 83 MILES, AND RETURNED VEHICLE WITH NO REPAIR MADE.(OTHER THAN UPCOMING RECALL I HADN'T BEEN NOTIFIED OF YET)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007613February 16, 2003
SERVICE BRAKES, AIR:DISC:ROTOR, SERVICE BRAKES, AIR:DISC:PADS
PROBLEMS WITH FORD FOCUS BRAKES. IT STARTED SQUEAKING AFTER 10,000 MILES. I TOOK IT IN TO THE DEALERSHIP AND THEY SAID IT WAS NORMAL AND TO CHECK BACK AROUND 36,000 MILES. WELL, IT'S ALREADY AT 36,000 AND IT IS ALREADY GRINDING AND SQEAKING ALL THE TIME, EVEN WHEN IT'S NOT RAINING. I TOOK IT IN TO A PROFESSIONAL BRAKE SPECIALIST AND THEY WANTED TO CHARGE ALMOST $ 500 TO REPLACE THE ROTARS, BRAKE PADS AND SHOES. THEY SAID IT VERY UNUSUAL FOR A CAR WITH LOW MILES TO HAVE THE ROTARS REPLACED. I WAS NOT ABOUT TO DISH OUT THAT AMOUNT OF MONEY TO REPLACE THEM WHEN THEY SHOULD BE COVERED UNDER MY EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007620February 16, 2003
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, SERVICE BRAKES, AIR:DRUM:SHOES/LININGS, SERVICE BRAKES, AIR:ANTILOCK, STRUCTURE:BODY, SUSPENSION, TIRES, TIRES:TREAD/BELT
IGNITION FAILED, HAD TO BE REPLACED, TIRES WEAR INCREDIBLY FAST (4 SETS OF TIRES AT 45000 MILES), RADIO CUT OUT, HAD TO BE REPLACED TWICE, BRAKES FAILED AT LEAST THREE TIMES CAUSING TWO ACCIDENTS, DEALERSHIP SAID THEY REPLACED THEM, BUT LIED AND NEVER DID, WAS FORCED TO SPEND $500 HAVING THEM REPLACED, TRUNK DOESN'T CLOSE, BAD SUSPENSION, SPUN OUT ON AN EXIT RAMP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10005865February 15, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE DRIVING THE VEHICLE APPROX. 45 MPH THE REAR PASSENGER'S SIDE WHEEL SEIZED AFTER WOBBLING HARSHLY FOR APPROXIMATELY 1/3 MILE. THE LEAD UP EVENTS TO THIS FAILURE WAS TWO DAYS OF INCREASING VIBRATION AND CLANGING NOISE FROM THE REAR OF THE VEHICLE WHEN IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007545February 15, 2003
WHEELS, TIRES, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I TOOK MY CAR TO THE DEALER FOR A PROBLEM WHICH IS NOW A RECALL. HOW DO I KNOW IF I RECEIVE ALL RECALLS. IS IT MY RESPONSIBILITY OR FORDS TO KEEP ME INFORMED. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007550February 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKES GRINDING. AFTER TAKING FOR A BRAKE INSPECTION WAS TOLD THE CAR NEEDS FRONT ROTORS AND PADS AND NEW CYLINDERS ON THE BACK AS IT IS LEAKING BRAKE FLUID. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007553February 15, 2003
SEATS
A STOPPED 2003 FOCUS SEDAN WAS REAR-ENDED AT A TRAFFIC LIGHT BY A MAZDA 626 RESULTING IN LIMITED FLEXIBLE BUMPER DAMAGE TO THE FORD FOCUS, BUT SUBSTANTIAL SPINAL DAMAGE TO THE HEALTHY, 22 YEAR OLD DRIVER WHO WAS SECURELY SEAT-BELTED INTO THE DRIVER'S SEAT. WHAT WAS LACKING IN THE SEAT DESIGN TO PROTECT THE DRIVER FROM SUCH INJURIES?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10007554February 15, 2003
SEATS
SEDAN WAS REAR-ENDED RESULTING IN LIMITED FLEXIBLE BUMPER DAMAGE. SUBSTANTIAL SPINAL DAMAGE TO THE HEALTHY, 22 YEAR OLD DRIVER WHO WAS SECURELY SEAT-BELTED INTO THE DRIVER'S SEAT. WHAT WAS LACKING IN THE SEAT DESIGN TO PROTECT THE DRIVER FROM SUCH INJURIES? PH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10005827February 14, 2003
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
I JUST BOUGHT VEHICLE USED IN NOVEMBER WITH 13K ON IT. THE TRUNK LATCH WAS THE FIRST THING THAT WASN'T WORKING RIGHT. IT WOUDN'T WORK UNLESS I SHUT IT REALLY HARD. THE SPLIT REAR SEAT DOESN'T LATCH EITHER. NOW AFTER15K MILES AND THREE MONTHS HAVE PASSED AND I KEEP LOOSING BRAKE FLUID. I TOOK IT TO THE DEALER AND A TECH FOUND THAT THE CLUTCH MASTER CYLINDER IS LEAKING FLUID. I WONDER IF THAT IS WHY MY CLUTCH IS SLIPPING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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