Ford Focus Complaints

22,326 consumer complaints on file.

#10011102March 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION FAILED, BEFORE THE FIRST OIL CHANGE WAS PERFORMED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011107March 7, 2003
SUSPENSION:FRONT:WHEEL BEARING
THE RIGHT FRONT AXLE WHEEL BEARINGS FAILED, CONSUMER HAD THEM REPLACED. RECEIVED RECENT RECALL 01 I 01 7000 ON THE REAR WHEEL BEARINGS AND CONSUMER BELIEVED THE FRONT BEARINGS WERE DEFECTIVE AS WELL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011112March 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION AND STEERING COLUMN FAILED AT A LOW MILEAGE.*JB *TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10011122March 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE REVVED, WHICH CAUSED THE VEHICLE TO LOSE POWER OR STALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011131March 7, 2003
SERVICE BRAKES, HYDRAULIC
WHEN THE BRAKE WAS APPLIED, THERE WAS A LOUD NOISE, AND AFTER THE VEHICLE STOPPED SEVERAL TIMES, A HOT METAL SMELL APPEARED. *JB THE DEALER STATED THAT THE VEHICLE WASN'T DRIVABLE, DUE TO A POTENTIAL FIRE HAZARD, AND DIAGNOSED THE PROBLEM AS STUCK CALIPERS. THE BRAKE PADS AND THE CALIPERS WERE REPLACED, AND THE ROTORS WERE RESURFACED. (THE HUBCAP HAD BEEN SLIGHTLY MELTED AWAY FROM THE CALIPER) SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011156March 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
THERE WAS A NOISE COMING FROM UNDER THE VEHICLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008473March 6, 2003
ELECTRICAL SYSTEM:IGNITION
I OWN A 2000 FORD FOCUS. I HAD MY IGNITION CYLINDER REPLACED IN JUNE 2002. THEN ON MARCH 2, 2003 IT HAPPENED AGAIN. I HAVE SPENT NEARLY $600 ON THIS PART IN THE LAST 9 MONTHS AND I AM STILL PAYING FOR MY CAR. AN IGNITION SHOULD USUALLY OUT LAST THE LIFE OF THE CAR. I AM VERY DISSATISFIED WITH THE SERVICE I AM RECEIVING FROM FORD AND I KNOW THIS WILL BE A RE-OCCURRING PROBLEM. THEY ALSO HAD TO SHAVE MY KEY A LITTLE TO MAKE IT WORK BUT IT DOES NOT FEEL THE WAY IT USED TO AND IT REALLY BOTHERS ME BECAUSE I KNOW IT WILL HAPPEN AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009984March 6, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH FAILED WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO STALL. THE IGNITION SWITCH WAS REPLACED 3 TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008476March 6, 2003
ELECTRICAL SYSTEM:IGNITION
FORD IGNITION CYLINDER DEFECT. KEY WILL NOT INSERT ALL THE WAY, IT TAKES NUMEROUS TRIES, ONCE INSERTED WILL NOT ROTATE TO START POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008477March 6, 2003
SUSPENSION:FRONT:SPRINGS:TORSION BAR
THE FRONT SWAY BARS WERE LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008482March 6, 2003
SERVICE BRAKES, HYDRAULIC
I HAVE HAD NUMEROUS PROBLEMS W/ MY 2000 FORD FOCUS. THE MOST SEVERE IS THE BRAKES SQUEALING AND WEARING OUT PREMATURELY. THEY HAD TO BE REPLACED IN THE FIRST YEAR AND A HALF OF OWNERSHIP AND NEVER STOPPED MAKING NOISE. ON A SEPARATE OCCASION THE REAR WHEEL BEARINGS LEAKED FLUID ALL OVER THE BRAKE PADS WHICH COULD HAVE RESULTED IN A DEADLY ACCIDENT. I HAVE BEEN GIVEN A COPY OF A LETTER FROM FORD MOTOR CO. FROM A FORD DEALERSHIP SAYING THE BRAKE NOISE IS NORMAL AND CAN NOT BE FIXED AND IS NOT INDICATIVE OF A PROBLEM WITH THE BRAKES. PLEASE DO SOMETHING TO FIX THESE CARS, THEY ARE NOT SAFE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010025March 6, 2003
AIR BAGS:FRONTAL
THE VEHICLE HIT SOME TREES, AND NONE OF THE AIR BAGS DEPLOYED.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10008486March 6, 2003
SERVICE BRAKES, HYDRAULIC
FRONT BREAKS SQUEAKED. BROUGHT TO DEALER. PUT IN FRONT BRAKES AND PADS. STILL SQUEAKED. BACK TO DEALER. TOLD ME NOW I NEEDED REAR BRAKE SHOES AND THE DRUM NEEDS TO BE SANDED. CAR IS DRIVEN NORMALLY AND ONLY HAS 14,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011335March 5, 2003
SUSPENSION, SERVICE BRAKES, HYDRAULIC
PROBLEMS WITH BRAKE EQUIPMENT. THE VEHICLE HAS BEEN TO THE DEALER AT LEAST 4 TIMES FOR A CRUNCHING SOUND WHEN DRIVING OVER BUMPS.. THE BRAKES SQUEALED WHEN THEY WERE APPLIED, THE CONSUMER WAS TOLD THEY WERE FIXED, HOWEVER THE PROBLEM RESURFACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011342March 5, 2003
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:CABLES
NAR 03/05/2003 THE VEHICLE ENGINE SPED OUT OF CONTROL BY ITSELF WITH A HUGH BURST OF SPEED, AND THE CAR RAN INTO THE SHRUBBERY AT THE EDGE OF THE PARKING LOT. *CB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10011346March 5, 2003
UNKNOWN OR OTHER
NAR 03/05/2003 ENCLOSED IS A COPY OF A INVOICE BILLED TO THE CONSUMER FOR PARTS THAT WERE NOT INSTALLED BY SERVICE DEALER. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008404March 5, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, WHEELS:HUB, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS:FRONT:RETRACTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I SENT THIS LETTER TO FORD IN MAY OF 2000 I PURCHASED A FORD FOCUS, THINKING IT WOULD BE A SAFE, LOW MAINTENANCE CAR, CONSIDERING IT HAD BEEN IN EUROPE SINCE 1997. I WOULD THINK THIS WOULD BE PLENTY OF TIME TO WORK OUT ANY BUGS YOU MAY HAVE. OR, SHOULD I CALL THEM RECALLS. I THINK A CAR THAT HAS 16 RECALLS, MOST OF THEM WHICH I WOULD CONSIDER SAFETY ISSUES, SHOULD BE RECALLED ENTIRELY. I HAVE HAD OTHER ISSUES WITH THIS CAR AS WELL. MY KEY WOULD NOT TURN, SEAT BELTS LOCKING FOR NO REASON, DOOR HANDLES NOT OPENING THE DOOR (THIS IS ALL HAPPENING AGAIN). AND ONE THAT HAS NOT BEEN ADDRESSED, BRAKES. I AM NOW ON MY THIRD SET OF FRONT ROTORS SINCE I HAVE PURCHASED THE CAR. THE SAME THING HAS HAPPENED EVERY TIME. THE DRIVER SIDE ROTOR AND PAD WILL WEAR COMPLETELY DOWN YET THE PASSENGER SIDE WILL BE JUST FINE. I HAVE TALKED TO OTHER FOCUS OWNERS AND THE SAME THING IS HAPPENING. I STILL HAVE MY LAST SET OF ROTORS JUST TO PROVE IT. I GOT SMART THIS TIME AND BOUGHT REPLACEMENTS THAT WERE NOT MADE BY YOU. STOP TECH CROSS DRILLED ROTORS AND EBC GREENSTUFF KEVLAR PADS. I ALSO REPLACED THE DRIVER SIDE CALIPER WITH A NON-FORD REPLACEMENT. I WANT OUT OF THIS CAR BECAUSE I FEEL IT IS UNSAFE. I ALSO WOULD LIKE TO WARN OTHER FOCUS OWNERS THAT THIS CAR IS UNSAFE. YOU ALSO HAD BETTER NOT SEND ME TO THE DEALERSHIP AGAIN. WHAT DOES THE DEALERSHIP HAVE TO DO WITH THE PRODUCTION OF AN UNSAFE CAR? NOTHING, EXCEPT THAT THEY SELL IT. I AM NOT PUTTING UP WITH FORD PUSHING ME AROUND OR GIVING ME THE RUN AROUND EITHER. THIS CAR IS EXTREMELY UNSAFE AND SHOULD NOT BE ON THE ROAD. I DID NOT DO THIS BEFORE BUT THIS TIME YOU LEAVE ME NO CHOICE. THIS LETTER WILL BE SENT TO AS MANY BAD PRODUCT WEBSITES AS I CAN FIND. IT WILL ALSO BE SENT TO NHTSA, CONSUMER REPORTS AND THE BETTER BUSINESS BUREAU. YOU DID NOT DO ANYTHING WITH MY PREVIOUS COMPLAINT AND NOW THERE ARE MORE ISSUES WITH THIS PRODUCT THAT NOT ONLY CONCERN SAFETY, BUT THE LIFE OF THE CAR. SOMETHING WILL BE DONE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009928March 5, 2003
STEERING:LINKAGES
CONSUMER WAS INFORMED NO PARTS WERE AVAILABLE REGARDING THE PINCH BOLT, RECALL 02 V 289 000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009942March 5, 2003
SERVICE BRAKES, HYDRAULIC
THERE WAS A NOISE COMING FROM THE REAR BRAKES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009947March 5, 2003
STEERING
THE STEERING WHEEL SEPARATED FROM THE COLUMN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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