Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10142518November 12, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I HAD TO REPLACE THE INTAKE MANIFOLD ON MY 1996 CROWN VICTORIA EARLIER THIS YEAR. I RECEIVED A LETTER ABOUT A LAWSUIT THAT THE COST OF THE MANIFOLD WOULD BE REIMBURSED BY FORD IF THE FINAL SETTLEMENT WAS APPROVED. I HAVE READ THE INFORMATION PROVIDED AND ALTHOUGH FORD KNOWINGLY PUT A FAULTY PART IN MY CAR, I WILL NOT RECEIVE A REIMBURSEMENT SIMPLY BECAUSE MY REPAIR IS BEYOND THE 7 YEARS MENTIONED IN THE LAWSUIT. I WANT TO KNOW WHAT CAN BE DONE. HAD I KNOWN THAT THIS PART WAS INAPPROPRIATE FOR THE JOB THAT IT WAS INTENDED TO DO, I WOULD NOT HAVE BOUGHT THE CAR. EVEN I KNOW BETTER THAN TO PUT A PLASTIC/VINYL PART WHERE THE HEAT IS SO INTENSE!!!!! FORD NEEDS TO BE FORCED BY THE GOVERNMENT TO REIMBURSE ALL OF US ,.......PERIOD. I DON'T MAKE A LOT OF MONEY AND HAD TO USE A HOUSE PAYMENT TO PAY FOR THIS AND I STILL HAVEN'T CAUGHT UP! FORD SCREWED ME ONE TIME BEFORE BACK IN THE 80'S AND I SCREWED UP BY BUYING ANOTHER FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141618November 3, 2005
ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
DT: THE CONTACT STATED THE HORN WAS NOT WORKING. THE SERVICE DEALER REPLACED THE HORN, AND REPROGRAMMED THE CCM TO THE LATEST CALIBRATION. SINCE THE REPAIR SHE HAD TO PRESS FIRMLY, IN THE EXACT LOCATION OF THE HORN SYMBOLS. SOMETIMES SHE HAS TO PRESS ON BOTH HORN SYMBOLS TO GET THE HORN TO WORK. THE DEALER SAID AFTER TIME AND USE THE HORN SHOULD BECOME EASIER TO USE. ANOTHER CONCERN SHE HAD WAS WITH THE VEHICLE SPEED CONTROL. WHILE AT A STOP SIGN THE VEHICLE ACCELERATED ON ITS OWN. THE SERVICE DEALER INSPECTED THE VEHICLE, BUT COULD NOT FIND THE CAUSE OF THE PROBLEM AT THIS POINT. *AK UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141261October 31, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: THE CONTACT STATED WHILE PARKED THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. IT WAS PARKED FOR AT LEAST AN HOUR AND FORTY MINUTES. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE AND A REPORT WAS TAKEN. THE VEHICLE WAS TOTALED. THERE HAS BEEN NO INVESTIGATION AS TO WHY THIS OCCURRED.*AK UPDATED 11/29/2005 - ANOTHER VEHICLE WAS DAMAGED DURING THIS FIRE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10140437October 21, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL
DT: THE CONSUMER STATED THAT THE FLASHING HAZARD WARNING LIGHTS AND THE TURN SIGNALS MALFUNCTIONED. THIS OCCURRED WITHOUT PRIOR OCCURRENCES OR WARNING. THE CONTACT DISCOVERED THAT THE LIGHTS WERE CONNECTED TO A LARGE CONTROL MODULE INSTEAD OF A SIMPLE FUSE. THE VEHICLE HAD NOT BEEN TO A DEALER FOR REPAIRS. THERE WAS NO EXPLANATION AS TO WHY THIS PROBLEM OCCURRED. *AK (11/17/05) THE CONSUMER WOULD HAVE TO WIGGLE THE SIGNAL LEVER AND PRESS ON THE HAZARD WARNING SWITCH TO GET THEM TO WORK, BUT THE BRIGHT LIGHTS HAD TO BE HELD IN POSITION. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139761October 15, 2005
STEERING:COLUMN
THIS PROBLEM CONCERNS THE STEERING COLUMN OF A 1992 FORD CROWN VICTORIA RUBBING AGAINST A METAL GAS LINE UNTIL LARGE AMOUNTS OF GAS SPILL ONTO THE HOT ENGINE AND CAUSE A SAFETY OF LIFE PROBLEM... AS LONG AS THE ENGINE REMAINS ON THE ELECTRIC FUEL PUMP WILL CONTINUE TO PUMP GAS ONTO THE FIRE CAUSED BY THE FAULT. PLEASE NOTICE THAT I AM AN ENGINEER AND THIS IS NOT A SMALL MATTER - IT INVOLVES MANY THOUSANDS OF VEHICLES AND AN IDENTICAL VEHICLE HAS HAD A RECALL - YET FORD HAS NOT HAD A RECALL ON THIS MODEL ALTHOUGH I TOOK THIS ISSUE TO THE TOP OF FORD MOTOR COMPANY. THE ISSUE DEALS WITH A GASOLINE LEAK CAUSED BY THE STEERING COLUMN RUBBING ON A METAL GAS LINE - CAUSING GASOLINE TO LEAK FROM THE WORN GAS LINE IN LARGE AMOUNTS. I FIRST NOTICED THE LEAK FROM THE SMELL OF GAS - THEN I NOTICED LARGE POOLS OF GAS LEAKING FROM UNDER MY CAR. AFTER INVESTIGATING THE CAUSE, WHICH WAS THE ROTATING STEERING COLUMN RUBBING ON THE GAS LINE, I CONTACTED THE FORD DEALER AND I CONTACTED FORD MOTOR COMPANY WHO PUT ME OFF TO AN AREA PERSON WHO REBUFFED MY COMPLAINT. THE DEALER SHOWED ME A RECALL FOR THE LINCOLN CONTINENTAL WITH THE SAME EXACT PROBLEM.... THE LINCOLN CONTINENTAL AND THE FORD CROWN VICTORIA ARE IDENTICAL IN THIS RESPECT.... THE RECALL SHOWED THE EXACT GAS LINE AND THE PROBLEM.... CHECK FOR YOURSELF.... THE LINCOLN CONTINENTAL AND THE FORD CROWN VICTORIA ARE EXACTLY THE SAME UNDER THE HOOD. THE RECALL SHOWED THE SAME GAS LINE AND THE SAME PROBLEM. HOWEVER, IF YOU ARE A CREDIBLE ORGANIZATION, YOU WILL RESEARCH THIS BY SIMPLY LOOKING AT THE RECALL FOR THE LINCOLN CONTINENTAL AND WONDER WHY THE RECALL NEVER HAPPENED FOR THE FORD CROWN VICTORIA.... KEEP IN MIND THAT WE ARE TALKING ABOUT A SAFETY OF LIFE SITUATION..... THE GAS LEAK IS CONSIDERABLE..... IT WAS A RECALL ON THE LINCOLN CONTINENTAL AND YET, NEVER SHOWED UP FOR THE FORD CROWN VICTORIA. E-MAIL ME BACK I CAN'T FIGURE OUT YOUR SERIAL NUMBER THANK YOU, *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139655October 14, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: THE FRONT SUSPENSION LOWER CONTROL ARM LOWER BALL JOINTS SEPARATED. THIS HAPPENED WHILE DRIVING 35 MPH. THERE WAS A TINY BUMP IN THE ROAD AND THE VEHICLE TILTED TO THE RIGHT SIDE LANE. THE VEHICLE WAS SLANTED TO THAT SIDE. THERE WAS A LOSS OF STEERING. THE VEHICLE WAS IMMOBILE AT THAT TIME. A TOW TRUCK TOWED THE VEHICLE TO THE CONTACT'S HOUSE AND LATER TO A MECHANIC. A RECALL WAS ISSUED CONCERNING THE FRONT SUSPENSION LOWER CONTROL ARM LOWER BALL JOINTS. THE CONTACTS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN ALTHOUGH THE CONTACT'S VEHICLE EXPERIENCED A SIMILAR PROBLEM. THE MECHANIC REPLACED BOTH LOWER BALL JOINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138194September 29, 2005
SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE, STEERING
I RECENTLY GOT THE VEHICLE AND ITS ALREADY GIVING ME PROBLEMS. THE CAR DRIFTS TO THE SIDE AND THE MOTOR IS GIVING ME PROBLEMS THE CAR HAS NOT EVEN REACHED 1500 MILES SINCE I GOT IT AND ITS ALREADY CAUSING ME PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136594September 15, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SUDDEN FAILURE OF FRONT SUSPENSION SYSTEM CAUSED COLLAPSE OF SUSPENSION MAKING THE CAR UNCONTROLLABLE AND AFTER COMING TO A STOP, IMMOBILE. RIGHT FRONT WHEEL TURNED INWARD AT THE FRONT UPON FAILURE AND LEFT FRONT WHEEL REMAINS POINTING STRAIGHT AHEAD. RIGHT FRONT WHEEL ALSO SHIFTED TOWARD THE REAR CONTACTING THE REAR PORTION OF THE WHEEL/FENDER OPENING CAUSING CRUMPLING OF BODY SHEET METAL TO THE EXTENT THAT FENDER WILL PROBABLY HAVE TO BE REPLACED AUTO IS AT DEALER AWAITING ANALYSIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136667September 9, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
1999 CROWN VICTORIA BECAME STUCK IN PARK.*MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135987September 9, 2005
VEHICLE SPEED CONTROL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
DT: 2003 FORD CROWN VICTORIA. THE CONSUMER STATES ON AUGUST 29, 2005 THE VEHICLE WAS GOING 25 MPH WHEN IT TOOK OFF. THE CONSUMER'S FOOT WAS NOT ON THE ACCELERATOR PEDAL. HE TRIED TO DEPRESS THE BRAKE, BUT THEY WOULD NOT WORK. HE PUT THE VEHICLE IN NEUTRAL AND TURNED THE VEHICLE OFF TO GET IT TO STOP. THE CONSUMER STATED THE AIR CONDITIONER MADE THE VEHICLE GO FASTER, AND HE THOUGHT THIS WAS THE CAUSE OF THE PROBLEM. THE DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE CONSUMER STATED THIS HAS HAPPENED ONCE BEFORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132265September 9, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY
DT: THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE TIE ROD FELL OFF THE VEHICLE ON MAY 1, 2005. THE REPAIR SHOP REPAIRED THE PROBLEM. THE VEHICLE HAD NOT BEEN DRIVING DIFFERENTLY BEFORE TIE ROD FELL OUT. WAS SITTING IN A PARKING SPOT, AND WAS JUST BACKING OUT WHEN TIE ROD FELL OUT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135262September 3, 2005
TIRES
WE PURCHASED A SET OF B.F. GOODRICH RADIAL T/A (P21570S15) TIRES FROM SEARS, WHICH WERE COMPLETELY WORN AND CONSIDERED UNDER THE LEGAL LIMITATIONS AFTER ONLY 25,000 MILES OF USE. THE TIRES HAD A 50,000 MILE WARRANTY. WE HAVE HAD THE CAR FULLY MAINTAINED SINCE THE PURCHASE OF THE CAR AND THE TIRES, AND WERE TOLD BY PROFESSIONALS THAT THEY FELT THE TIRES WERE A MANUFACTURER DEFECT. THEY ALSO TOLD US WE SHOULD REPLACE THE TIRES IMMEDIATELY OR WE COULD BE PUTTING OURSELVES AND OUR CHILD IN DANGER. WE WENT TO SEARS AND THEY REFUSED TO HELP US AND SIMPLY WANTED US TO BUY A WHOLE NEW SET OF TIRES, EVEN AFTER I SHOWED THEM EVERY RECEIPT ON THE MAINTENANCE TO PROVE THIS DID NOT HAPPEN BECAUSE OF NEGLECT ON OUR PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135214September 2, 2005
TIRES, TIRES:TREAD/BELT
WE PURCHASED A SET OF B.F. GOODRICH P21570S15 TIRES FROM SEARS, WHICH WERE COMPLETELY WORN AND CONSIDERED UNDER THE LEGAL LIMITATIONS AFTER ONLY 25,000 MILES OF USE. THE TIRES HAD A 50,000 MILE WARRANTY. WE HAVE HAD THE CAR FULLY MAINTAINED SINCE THE PURCHASE OF THE CAR AND THE TIRES, AND WERE TOLD BY PROFESSIONALS THAT THEY FELT THE TIRES WERE A MANUFACTURER DEFECT. THEY ALSO TOLD US WE SHOULD REPLACE THE TIRES IMMEDIATELY OR WE COULD BE PUTTING OURSELVES AND OUR CHILD IN DANGER. WE WENT TO SEARS AND THEY REFUSED TO HELP US AND SIMPLY WANTED US TO BUY A WHOLE NEW SET OF TIRES, EVEN AFTER I SHOWED THEM EVERY RECEIPT I HAD ON THE MAINTENANCE TO PROVE THIS DID NOT HAPPEN BECAUSE OF NEGLECT ON OUR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135601August 30, 2005
ENGINE AND ENGINE COOLING
1994 CROWN VICTORIA CAUGHT ON FIRE.*MR *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10134718August 30, 2005
EXTERIOR LIGHTING:HEADLIGHTS
PREMATURE? HEADLIGHT PLASTIC CLOUDINESS, AND DECREASED LIGHT TRANSFER. THIS HAPPENED WITH A PREVIOUS MERCURY VEHICLE (1990 SABLE) AND NOW ON 1996 FORD CROWN VICTORIA. HEADLIGHTS WERE EXCELLENT WHEN NEWER, NOW THE CLOUDING OF THE PLASTIC LENSES HAS REDUCED THE EFFECTIVENESS OF THE HEADLIGHTS AT NIGHT. DEALER ADVISES THAT THIS IS NORMAL AND THAT THE REPAIR IS NEW LENSES AT CUSTOMER EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133502August 19, 2005
VEHICLE SPEED CONTROL
ON THE EVENING OF AUGUST 14, 2005, A NEIGHBOR INFORMED MY FAMILY THAT OUR PARKED 1994 FORD CROWN VICTORIA, VIN NUMBER [XXX], HAD SMOKE COMING FROM THE HOOD. IT MAY BE ON FIRE. I CHECKED THE VEHICLE AND OBSERVED THAT THERE WAS SMOKE COMING FROM UNDER THE BRAKE FLUID RESERVOIR/CYLINDER AREA OF THE ENGINE COMPARTMENT/DRIVER'S SIDE. NO VISIBLE FIRE WAS DETECTED AT THIS TIME, BUT THERE MUST HAVE BEEN SOME SORT OF COMBUSTION THAT HAD OCCURRED DUE TO THE VOLUME OF SMOKE. (NOTE - ALL COOLANT HOSES WERE CHECKED AND NO DEFECTS WERE OBSERVED WHICH WOULD CREATE THE APPEARANCE OF SMOKE THROUGH STEAM) I CHECKED THE FUSE BOX AND NOTICED THAT THE FUSE ALLOWING POWER TO THE BRAKE ACTIVATION/DEACTIVATION SWITCHES WAS BLOWN. I REPLACED THE FUSE AND THE VEHICLE STARTED TO SMOKE IN A THICK WHITE CLOUD FROM THE SAME AREA AS DESCRIBED ABOVE. THE NEXT DAY I BROUGHT THE VEHICLE TO THE DEALER. THE DEALER'S EXAMINATION REVEALED THAT THE PROBLEM WAS THE SPEED DEACTIVATION SWITCH, WHICH THE DEALER LABELS AS A "KIT - BRAKE SWITCH". RICK COLLINS, THE SERVICE REPRESENTATIVE TOLD ME HE WAS UNAWARE OF ANY PROBLEMS WITH FORD VEHICLES, MINE IN PARTICULAR THAT MAY BE CATCHING ON FIRE AS A RESULT OF THIS SWITCH. I CONDUCTED FURTHER RESEARCH ON THE INTERNET WHICH LED ME TO BELIEVE THAT THERE IS OR MAY BE A PROBLEM THAT COULD CAUSE DEATH OR SERIOUS INJURY TO SOMEONE. MY VEHICLE WAS UNATTENDED AND TURNED OFF WHEN THE SMOKE BEGAN AND THIS COULD HAVE EASILY BEEN A MORE SERIOUS SITUATION. FURTHER IT APPEARS THAT FORD DOES NOT PROPERLY INFORM THEIR EMPLOYEES OF POTENTIAL PROBLEMS WITH VEHICLES AND THEN ATTEMPTS TO COVER IT UP BY MISLABELING THE REPAIR BY NOT CORRECTLY IDENTIFYING THE REPAIR PARTS. UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10133555August 19, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WE HAVE HAD NUMEROUS FUEL PUMP FAILURE INVOLVING 2003-2005 CROWN VIC POLICE PACKAGE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133305August 18, 2005
ELECTRICAL SYSTEM
DT: CONTACT STATES ON 7-26-05 1995 CROWN VICTORIA CAUGHT ON FIRE. SMOKE AND FIRE CAME FROM THE HAZARD SWITCH AND THE DIRECTIONAL SIGNAL SWITCHES. ON 1-16-04 SIGNALS WOULD NOT WORK SO SHE HAD A MULTI-FUNCTIONAL SWITCH PUT ON. THE COVERING ON THE STEERING COLUMN WERE DESTROYED AND ALL OF THE WIRING INSIDE HAD TO BE REPLACED. THE FIRE DEPARTMENT. WAS NOT CALLED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10132600August 17, 2005
ELECTRICAL SYSTEM
DT: THE CONTACT STATES WAS GOING TO A MEDICAL APPOINTMENT WHEN HE HANDED KEYS TO A VALET, ABOUT 15 MINUTES LATER, HE WAS NOTIFIED THAT CAR HAD WAS ON FIRE ON 8-10-05. HE WAS NOT HAVING ANY PROBLEMS WITH THE CAR PRIOR TO FIRE. HE DID NOT KNOW WHERE THE FIRE ORIGINATED BECAUSE THE PEOPLE WHO SAW THE FIRE SAID IT WAS HARD TO SEE WHERE IT WAS COMING FROM BECAUSE THE CAR WAS INSIDE A PARKING GARAGE. THE MOST DAMAGE OCCURRED IN THE FRONT OF THE VEHICLE. HE HA NOT YET NOTIFIED THE DEALER NOR THE MANUFACTURER. *AK *SC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10133064August 16, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: CONSUMER HAS A 1996 FORD CROWN VICTORIA. HE COMPLAINED ABOUT A LOWER BALL JOINT PROBLEM. HE FOUND, ON THE INTERNET NHTSA RECALL 98V322000 . HE WENT TO FORD WEB SITE AND ENTERED THE VIN THE WEB SITE SHOWED THAT THIS VEHICLE WAS NOT INCLUDED IN RECALL. THE VEHICLE IS NOW NOT DRIVABLE DUE TO BALL JOIN PROBLEM. LOWER BALL FAILED ON 8-3-2005 WHILE DRIVING. THERE WAS NO ACCIDENT, HE TRAVELING BALL JOINT SEPARATED JUST LIKE MENTIONED IN THE RECALL. CONSUMER WOULD LIKE TO HAVE VEHICLE INCLUDED IN THIS RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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