Ford C-Max Service Bulletins
240 manufacturer communications on file.
- October 6, 2017•Document ID: 10125079Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSM 46861
- Date Added:
- December 14, 2017
- Manufacturer:
- FORD
SummarySome 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. To recover the screen, perform any one of the following actions: touch the SYNC screen anywhere outside the vehicle image pop-up box, safely shift the vehicle into and out of reverse, or perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). If this does not resolve the concern, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
Associated Products (42)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect+ 22 moreAssociated Documents - October 6, 2017•Document ID: 10125078Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- SSM 46860
- Date Added:
- December 14, 2017
- Manufacturer:
- LINCOLN
SummarySome 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
Associated Products (57)2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer+ 37 moreAssociated Documents - October 6, 2017•Document ID: 10125076Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 46857
- Date Added:
- December 14, 2017
- Manufacturer:
- FORD
SummarySome 2017 C-MAX vehicles built 1-Jun-2017 and through 26-Sep-2017 may exhibit an illuminated MIL with DTCs P26D0, P26CA, P059F, U019F, U0194, U091F and/or U0284. This may be due to water in the jumper harness connector C1651 and the attached connector on the active grill shutter actuator. Remove connector, clean and dry, add electrical grease Motorcraft XG-12 or equivalent to the terminals. Engineering is investigating, monitor OASIS for updates.
Associated Products (1)Associated Documents - September 28, 2017•Document ID: 10119684Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM 46848
- Date Added:
- October 21, 2017
- Manufacturer:
- FORD
SummarySome owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. SYNC 3 software upgrade to support these apps is not a warrantable repair per the Warranty And Policy Manual, Section 3, Warranty Coverages SYNC.
Associated Products (34)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford F-1502017 Ford Fiesta2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford C-Max2016 Ford Edge2016 Ford Escape+ 14 moreAssociated Documents - September 21, 2017•Document ID: 10119678Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM 46834
- Date Added:
- October 21, 2017
- Manufacturer:
- LINCOLN
SummarySome 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (37)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator+ 17 moreAssociated Documents - September 19, 2017•Document ID: 10119686Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 17B28
- Date Added:
- October 21, 2017
- Manufacturer:
- FORD
SummaryCertain 2015 Model Year Flex and Taurus, 2015-2016 Model Year C-MAX, and MKS, and 2016 Model Year Edge, Fusion, MKZ, and Transit Connect Vehicles - Electronic Throttle Body Replacement
Associated Products (10)Associated Documents - September 13, 2017•Document ID: 10119671Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SSM 46816
- Date Added:
- October 21, 2017
- Manufacturer:
- FORD
Summary2017 vehicles equipped with a 2.0L GTDI, 2.3L GTDI, or 2.5L PFI engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser etched faces and no diamond washers (late build). If equipped, diamond washers should be cleaned, inspected and reused, if undamaged. Diamond washers should never be installed along with a laser etched crankshaft timing sprocket. Related WSM procedure information is in the process of being updated.
Associated Products (11)Associated Documents - September 13, 2017•Document ID: 10119669Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM 46813
- Date Added:
- October 21, 2017
- Manufacturer:
- LINCOLN
SummarySome 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor OASIS for updates.
Associated Products (34)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford F-1502017 Ford Fiesta2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford C-Max2016 Ford Edge2016 Ford Escape+ 14 moreAssociated Documents - July 14, 2017•Document ID: 10115952Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM 46702
- Date Added:
- August 25, 2017
- Manufacturer:
- LINCOLN
SummarySome 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. During the update process the SYNC status bar shows Updating System Software for approximately 30 minutes. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or blank screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (20)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln NavigatorAssociated Documents - April 26, 2017•Document ID: 10109026Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 46548
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2013-2015 C-MAX vehicles may exhibit an illuminated MIL with DTC U1030 after module reprogramming is performed on the powertrain control module (PCM) and built on or before 21-May-2015. ID vehicle and open a new Integrated Diagnostic System (IDS) vehicle session. Select Module Programming > As-built > battery energy control module (BECM). When IDS prompts to obtain module part numbers, select Yes. Once data has downloaded, perform PMI on the BECM and confirm the U1030 clears after on-demand self testing the BECM. For claiming, use causal part 10B687 and applicable labor operations in section 10 of the service labor time standards (SLTS).
Associated Products (3)Associated Documents - April 26, 2017•Document ID: 10109025Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 46547
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2012-13 Focus and 2013 Escape/C-MAX vehicles may have the wrong part in the box for the BCM (base 14A068). The suspect service part number is GV6Z-14A068-G. The wrong part will have an engineering number of GV6T-14A073-GD and it will not work. The correct part will have engineering part number of GV6T-14A073-with a suffix of XA, XB, XC, or XF. Dealers should utilize the normal return process of a miss packaged part. Continue to monitor OASIS. When this concern is resolved, an update will be provided.
Associated Products (4)Associated Documents - April 26, 2017•Document ID: 10109023Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSM 46545
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2014-2017 Focus/C-MAX vehicles when a replacement BCM is received for a service repair may include a white Keyless Entry Card. In an effort to consolidate the complexity of BCM's only the highest level will be available for service. If the vehicle has the Keyless Entry buttons on the left door B-pillar the card needs to stay with the vehicle and shared with the customer as the keyless entry codes have changed. If the vehicle was not built with the b-pillar touch pad, discard the card, as it has no function, and cannot be added to the vehicle. If the vehicle has the stick-on wireless key pad, that keypad has it's own card, and again discard the one that came with the service BCM.
Associated Products (8)Associated Documents - April 21, 2017•Document ID: 10109002Service Bulletin/Repair InstructionsENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- TSB 17-2072
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2017 C-MAX/Fusion Hybrid/Energi and MKZ Hybrid vehicles may exhibit an illuminated MIL with DTC P0071 stored in the powertrain control module (PCM). This DTC can be set after the vehicle is stored inside a warm location for several hours and then driven on a cold day. Under these conditions the PCM may see a temperature sensor concern when it first compares the ambient air temperature (AAT) sensor to other engine temperature sensors and set the DTC. Reprogram the PCM to the latest calibration using Integrated Diagnostic System (IDS) release 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
Associated Products (3)Associated Documents - April 14, 2017•Document ID: 10109018Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 46534
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (14)Associated Documents - April 13, 2017•Document ID: 10108994Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN
- Mfr Comm. #:
- TSB 17-0039
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. Follow the Service Procedure steps to correct the condition.
Associated Products (12)Associated Documents - April 4, 2017•Document ID: 10109028Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- 17B07
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummaryCertain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi - Telematics Control Unit Reprogramming
Associated Products (4)Associated Documents - March 23, 2017•Document ID: 10100508Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- SSM 46486
- Date Added:
- May 24, 2017
- Manufacturer:
- FORD
SummarySOME 2016-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL (WSM) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
Associated Products (41)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental+ 21 moreAssociated Documents - March 20, 2017•Document ID: 10099079Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- TSB 17-0031
- Date Added:
- May 15, 2017
- Manufacturer:
- FORD
SummarySOME 2013 C-MAX VEHICLES MAY EXHIBIT THE INABILITY TO CONFIGURE THE ABS MODULE DURING THE PMI PROCESS FOLLOWING AN ABS MODULE OR HYDRAULIC CONTROL UNIT (HCU) REPLACEMENT. THIS CONCERN MAY BE DUE TO A POWERTRAIN CONTROL MODULE (PCM) CALIBRATION WHICH IS NOT COMPATIBLE WITH THE NEW ABS MODULE. REPROGRAM PCM TO THE LATEST CALIBRATION USING IDS RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
Associated Products (1)Associated Documents - March 14, 2017•Document ID: 10100024Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- SSM 46454
- Date Added:
- May 22, 2017
- Manufacturer:
- FORD
SummarySOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER WHEN EXITING THE VEHICLE. IF THE FUEL FILLER DOOR IS NOT FULLY CLOSED AFTER A REFUELING EVENT, OR THE FUEL FILLER DOOR IS OPEN FROM ERRONEOUSLY PRESSING THE FUEL DOOR RELEASE BUTTON, A MESSAGE DISPLAYS DURING THE THIRD DRIVE CYCLE TO INDICATE THE FUEL FILLER DOOR IS NOT CLOSED AND THE DTC SETS. BEFORE PERFORMING WORKSHOP MANUAL DIAGNOSTICS, CONSULT THE CUSTOMER ABOUT THE POTENTIAL FOR ACCIDENTAL FUEL DOOR ACTUATION AND EXPLAIN THE NEED TO FULLY LATCH THE FUEL DOOR AFTER EVERY REFUELING EVENT.
Associated Products (11)Associated Documents - March 14, 2017•Document ID: 10099458Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- SSM 46450
- Date Added:
- May 17, 2017
- Manufacturer:
- FORD
SummarySOME VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 AND/OR P0025. THIS MAY BE DUE TO SMALL DEBRIS CAUSING THE VCT SOLENOID TO STICK. BEFORE ATTEMPTING ANY COMPONENT DIAGNOSIS OR REPLACEMENT OF THE VCT SOLENOID, REFER TO POWERTRAIN CONTROL AND EMISSIONS DIAGNOSIS (PC/ED) PINPOINT TEST HK11 TO CYCLE THE AFFECTED VCT SOLENOID 10 TIMES TO ATTEMPT TO CLEAR THE DEBRIS. FOR CLAIMING, USE CAUSAL PART 6M280 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
Associated Products (29)2017 Ford C-Max2017 Ford E-2502017 Ford E-3502017 Ford E-4502017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang+ 9 moreAssociated Documents