Dodge Journey Complaints

5,556 consumer complaints on file.

#11244592August 17, 2019
ELECTRICAL SYSTEM, ENGINE
MY 2016 DODGE JOURNEY EXPERIENCED A CRANKSHAFT POSITION SENSOR "A" CIRCUIT MALFUNCTION (OBD CODE P0335) WHILE I WAS DRIVING, RESULTING IN AN ENGINE STALL AND TOTAL LOSS OF POWER. NEARLY RESULTED IN A CRASH. I'VE SINCE OBSERVED FROM OTHER DRIVERS THAT THIS IS A VERY COMMON FAILURE ON THE DODGE JOURNEY, AND A SERIOUS SAFETY ISSUE. A RECALL FOR THIS PROBLEM (SAFETY RECALL S89 / NHTSA 16V-907) WAS ISSUED IN FEBRUARY 2017, BUT APPLIES ONLY TO A LIMITED NUMBER OF VEHICLES BUILT FROM MAY TO JULY 2016. BASED ON MY OWN EXPERIENCE AND THAT OF OTHER OWNERS AS REPORTED ONLINE, I BELIEVE THE ISSUE IS MORE WIDESPREAD THAN THE NHTSA APPARENTLY BELIEVES, AND I SUGGEST THAT THE EXISTING RECALL BE EXPANDED CONSIDERABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244506August 16, 2019
AIR BAGS
AIRBAG LIGHT FLASHES ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244317August 16, 2019
ENGINE
AFTER DRIVING HOME FROM MY HOUSE TO MY MOM, IN THE MORNING I WENT TO START THE CAR AND IT WOULD CRANK ON BUT NOT FULLY START. IT'S BEEN DOING THAT FOR THE PAST THREE DAYS CAN'T MOVE MY CAR OUT OF START BECAUSE IT'S NOT FULLY TURNING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244323August 16, 2019
POWER TRAIN
WHEN CRUISING DOWN THE ROAD IT FEELS AS IF THE CAR DROPS OUT OF GEAR MOMENTARILY THEN SLAMS BACK INTO GEAR. THIS IS A SPECIFIC PROBLEM BUT IT COULD BE DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244334August 16, 2019
ENGINE, POWER TRAIN
THIS IS A CONTINUATION OF 11243797. FOR BACKGROUND, THE 2017 DOGE JOURNEY HAS BEEN STALLING INTERMITTENTLY STARTING AT 23,000 MILES MOST OF THE TIME NOT THROWING A CODE. THE DEALERSHIP COULDN'T RECREATE THE PROBLEM AND WITHOUT A CODE COULD NOT FIX WITHOUT A CODE. WE ENDURED 7,000 MILES AND 100'S OF STALLS (STOP AND GO TRAFFIC, HIGHWAY, LEFT TURNS IN FRONT OF ON-COMING TRAFFIC) BEFORE A CODE WAS THROWN INDICATING CRANKSHAFT POSITION SENSOR. UPON INSPECTION THE DEALER TECHNICIAN NOTED THAT THE CONNECTOR TO THE SENSOR DID NOT FIT THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243943August 14, 2019
ENGINE
ENGINE LIGHT APPEARED ON THE DASH AND I IMMEDIATELY NOTICED THAT THE CAR WAS HESITATING AND FELT AS IT WAS LOSING POWER WHILE ACCELERATING. I THEN TOOK IT INTO AN AUTO REPAIR SHOP AND WAS INFORMED THAT MY CATALYTIC CONVERTER NEEDED TO BE REPLACED AND WAS OVER $800 IN REPAIRS. WHILE RESEARCHING ONLINE, I CAME ACROSS A RECALL FOR THE SAME EXACT ISSUE ON THE 2011-2016 SERIES OF THE DODGE JOURNEYS. I FEEL AS IF THE 2017 SERIES SHOULD BE INCLUDED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243444August 13, 2019
ELECTRICAL SYSTEM
TAKARA RECALL. THE HORN WILL RANDOMLY GO OFF. AND SO WILL THE ALARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243473August 13, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT SHE HAD TWO BRAND NEW BATTERIES PLACED IN HER VEHICLE; HOWEVER, THEY CONTINUED TO DRAIN. THE CONTACT STATED THAT THE USB OUTLET REMAINED POWERED ON AND THE CD PLAYER WOULD ACTIVATE WHILE THE VEHICLE WAS POWERED OFF. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT FAILED TO START AND MADE AN UNKNOWN NOISE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO JUMPSTARTED THE VEHICLE. AFTERWARDS, THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS LATER TOWED TO O'DANIEL CHRYSLER DODGE JEEP RAM (5611 ILLINOIS RD, FORT WAYNE, IN 46804, (844) 391-1759) DUE TO THE FUEL GAUGE NOT PROVIDING THE ACCURATE READING. THE TECHNICIAN PERFORMED DIAGNOSTIC TESTING OF THE ALTERNATOR AND THE BATTERY, BUT COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 59642545. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243490August 13, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH ON WET PAVEMENT, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED AND THE BRAKES LOCKED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ANTI-LOCK BRAKE SYSTEM MODULE AND HYDRAULIC CONTROL ASSEMBLY WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS TOWED TO DAVE DENNIS CHRYSLER/DODGE/JEEP (4232 COLONEL GLENN HWY, DAYTON, OH 45431) WHERE IT WAS DETERMINED THAT WATER ENTERED THE ANTI-LOCK BRAKE SYSTEM AND SHORTED THE ABS MODULE AND HYDRAULIC CONTROL ASSEMBLY, WHICH NEEDED REPLACEMENT. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243797August 13, 2019
ENGINE, POWER TRAIN
THE 2017 DODGE JOURNEY STALLS INTERMITTENTLY AT ALL SPEEDS AND DRIVING CONDITIONS. STOP AND GO IN TRAFFIC, ACCELERATING ON THE HIGHWAY, COASTING UP A HILL, STARTING FROM A STOP IN AN INTERSECTION. USUALLY NO CODES ARE THROWN. RECENTLY THE P0335 CODE WAS THROWN, CRANKSHAFT SPEED SENSOR WAS REPLACED. DID NOT FIX THE PROBLEM. THE 2016 JOURNEY'S WERE RECALLED FOR THE SAME ISSUE. ARE THE 2017'S NOT WORTHY OF A RECALL OR DOES SOMEONE HAVE TO DIE FIRST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243213August 12, 2019
STEERING
POWER STEERING HOSE RUPTURE AND IT LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243262August 12, 2019
UNKNOWN OR OTHER
THE CAR STARTED TO LOSE POWER. I WAS DRVING ON A BUSY HIGHWAY THEN THE ELECTRONIC THROTTLE LIGHT CAME ON . NO PREVIOUS WARNING THAT SOMETHING WAS WRONG.THE SPEED LIMIT IS 60 MPH I WAS IN A CURVE SO I HAD SLOWED DOWN TO 45. I SAW WHERE THERE WERE OTHER COMOLAINTS ABOU SIMILAR SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242895August 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE ANTI-SKID AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO MTN VIEW CHRYSLER DODGE JEEP RAM (LOCATED AT 6276 ALABAMA HWY, RINGGOLD, GA 30736, (706) 935-2328), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,040.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242625August 8, 2019
ENGINE, STEERING
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242651August 8, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. IN ADDITION, TWO WEEKS PRIOR TO THE FAILURE, THE HORN WAS BEEPING INDEPENDENTLY WHILE THE VEHICLE WAS PARKED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS OVERHEATING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS CURRENTLY AT AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242388August 7, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS, BRAKE LIGHTS, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A NEW ABS. THE CONTACT SPOKE WITH GREENBRIER DODGE OF CHESAPEAKE (1717 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 383-9734) AND WAS PROVIDED A REPAIR COST ESTIMATE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242303August 7, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. ON ONE OCCASION, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THEN RESET; HOWEVER, THE TWO INITIAL WARNING INDICATORS REMAINED LIT. THE CONTACT TOOK THE VEHICLE TO ARRIGO DODGE CHRYSLER JEEP RAM WEST PALM BEACH (6500 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33411, (561) 282-1545) WHERE IT WAS REPAIRED PER TWO UNKNOWN RECALLS; HOWEVER, THE ABS DEFECT WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241937August 6, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
MY TRACTION LIGHT AND ABS LIGHT IS ON AND THE CRUISE CONTROL WILL NOT WORK. ALSO THE AIRBAG LIGHT IS ON. THE MECHANIC CHECKED THE CODES BUT NOTHING IS SHOWING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242013August 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING THE CONTACT HEARD AN ABNORMAL NOISE AND THE ENGINE STALLED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO TURN OFF AND RESTART THE VEHICLE THERE WAS A POPPING NOISE AND BLACK SMOKE CAME OUT OF THE ENGINE COMPARTMENT. THE CONTACT EXITED THE VEHICLE AND THE VEHICLE WAS QUICKLY ENGULFED IN FLAMES. THE FLAMES WERE EXTINGUISHED BY THE FIRE DEPARTMENT BUT THE VEHICLE WAS COMPLETELY DESTROYED BY THE FIRE. A POLICE REPORT WAS NOT FILED BUT A FIRE DEPARTMENT REPORT WAS FILED. THERE WERE NO INJURIES. THE REMAINS OF THE VEHICLE WERE TOWED TO A LOT FOR THE INSURANCE COMPANY TO INSPECT. THE DEALER JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546 (910) 893-8088) WAS ASKED ABOUT RECALLS AND TOLD THE CONTACT THERE WERE NO RECALLS RELATED TO THE VEHICLE CATCHING ON FIRE. THE MANUFACTURER HAD NOT BEEN INFORMED YET. THE FAILURE MILEAGE WAS 170,000. *DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11242092August 6, 2019
ELECTRICAL SYSTEM, STEERING, ENGINE
ON APPROXIMATELY 6-8 DIFFERENT OCCASIONS IN THE LAST 3 YEARS, MY 2014 DODGE JOURNEY HAS SHUT ITSELF OFF WHILE I'VE BEEN DRIVING IT. THE FIRST 3 TIMES I WAS DRIVING STRAIGHT & AFTER THE 3RD TIME, THE DEALER REPLACED THE CRANK SHAFT SENSOR BUT IT CONTINUED TO HAPPEN. THERE SEEMED TO BE NOTHING TO NOTE WHEN IT WOULD HAPPEN, UNTIL RECENTLY, IT SHUT OFF ON 2 OCCASIONS WHEN I WENT OVER A BUMP & GOING IN A FORWARD MOTION IN BOTH CASES. THE FIRST TIME I WAS GOING 55MPH, THE 2ND 25MPH SO NOT SURE THE SPEED HAD ANYTHING TO DO WITH IT. BROUGHT IT BACK TO DEALER & THEY DID AN ENGINE CONTROL MODULE UPDATE. THIS WAS ONE WEEK AGO AND IT HAPPENED AGAIN TODAY. I WAS AGAIN IN A FORWARD MOTION, ACTUALLY JUST STARTED ACCELERATING FROM A RED LIGHT, SO WAS PROBABLY NOT GOING MORE THAN 35-40MPH WHEN IT HAPPENED. I FELT LIKE THIS IS AN ISSUE YOUR ORGANIZATION NEEDED TO KNOW ABOUT ON MANY LEVELS BUT THE LARGEST ONE FOR ME IS AS A FULL-TIME MOM. I HAVE HAD MY SON IN THE CAR WITH ME ON ALMOST EVERY ONE OF THESE OCCASIONS AND TO SAY IT'S TERRIFYING WOULD BE AN UNDERSTATEMENT. EVERYTHING ON THE CAR LOCKS AND I HAVE ABOUT 3 SECONDS TO TRY AND GUIDE MY CAR OUT OF TRAFFIC WITHOUT GETTING HIT. THE CAR DOES RESTART ONCE YOU PUT IT IN PARK AND PUSH THE IGNITION BUTTON BUT I WOULD NOT WISH THIS FEAR ON MY WORST ENEMY. HOPE THIS HELPS IN SOME WAY. BTW, TODAY I IMMEDIATELY DROVE MY CAR TO MY HUSBAND AT WORK AND HE WILL BE DRIVING IT BACK TO THE DEALERSHIP TODAY UNTIL THEY CAN HOPEFULLY FIX IT FOR GOOD. ALTHOUGH AT THIS POINT, IF I NEVER SAW THAT CAR AGAIN, IT'D BE TOO SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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