Dodge Journey Complaints

5,556 consumer complaints on file.

#10314203February 25, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT PLACED THE VEHICLE IN PARK SHE NOTICED THAT THE ENGINE BEGAN TO SURGE WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE SERVICED FOR THE FAILURE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 14000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312475February 21, 2010
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
I HAD TO REPLACE MY FRONT AND BACK BRAKES, AND HAD 4 ROTORS RESURFACED ON AN 18 MTH OLD CAR, WITH 16,373 MILES ON IT. I HAD TO PAY $638.58 FOR IT, 426 OF IT WAS LABOR. THIS SHOULD NOT BE NORMAL FOR A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310852February 16, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES AND ROTORS HAD TO BE REPLACED AT 16,000 MILES...UNHEARD OF...AND REAR BRAKES ARE GOING TO NEED TO REPLACED SOON AS WELL. CHRYSLER OBVIOUSLY PUT ON FAULTY BRAKES/PADS IN ORDER FOR THIS TO HAPPEN SO SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308981February 12, 2010
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
ROTORS, BRAKE PADS, AND CALIPERS. I HAVE HAD MY CAR IN THE SHOP 3 TIMES WITHIN THE LAST MONTH TO TRY TO FIX THIS PROBLEM. MY TIRES/BRAKES VIBRATE AND MAKE A LOUD HUMMING SOUND ON THE FREEWAY AT SPEEDS ABOVE 50 MPH AND WHEN I APPLY THE BRAKES. THE PROBLEM STARTED IN OCTOBER, I WAS TOLD THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. I TOOK IT BACK IN JANUARY AND HAVE BEEN BACK 3 TIMES SINCE THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304100February 3, 2010
ELECTRICAL SYSTEM
BOUGHT A 2009 DODGE JOURNEY SXT W/14,075 MILES-USED. OWNED LITTLE OVER MONTH-WE HAVE HAD 4 TIMES WHERE DRIVING AT NIGHT-SUDDENLY ALL INSTRUMENT PANEL LIGHTS COMES ON-HEADLIGHTS GO OFF-ENGINE KEEPS RUNNING. TO 'RESET' HAD TO TURN OFF CAR AND RESTART-ONE NIGHT THIS HAPPEN 2 TIMES IN APPR.10 MILES ON I-20. FIRST TIME IN SHOP-'COULD NOT DUPLICATE" FOR 2 DAYS-ALSO "NO BUS" LIGHT COMES ON. WIFE PICKED UP DROVE 15 MILES TO GROC. PARKING LOT-DURING DRIVE BATTERY LIGHT CAME ON-SHE GOT TO PARKING LOT. KILLED ENGINE-TRIED TO RESTART-NOTHING-NO CLICK-NADA! CALLED 800 # INOWNERS MANUAL. TOWED TO NEAREST DODGE-THEY TOWED BACK TO ORIGINAL DEALER-3 MORE DAYS-SUPPOSEDLY CHANGED OUT SEVERAL ELECT.PARTS. STILL IT HAPPENED AGAIN-AT NIGHT-BACK IN SHOP. WE FINALLY DID A CARFAX-SEEMS PREVIOUS OWNER HAD IN SHOP FOR ELECTRICAL 3-4 TIMES IN LESS THAN A YEAR WHEN BOUGHT BRAND NEW. DID SOME RESEARCH ON DODGE JOURNEY PROBLEMS SEARCH ON WEB-NOT MUCH ON JOURNEYS PROBLEM BUT DID FIND '99 DURANGO SEEM TO DESCRIBE EXACTLY SAME PROBLEMS-ARE THEY RELATED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303674February 1, 2010
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY HAD TO HAVE BRAKES AND ROTORS REPLACED AT 16,000. BROUGHT VEHICLE IN FOR TIRE ROTATION AND FOUND OUT EVERYTHING NEEDED REPLACING. UNHEARD OF. VEHICLE REPAIR TECHNICIAN INFORMED ME THAT HE HAS BEEN SEEING AN ABNORMAL AMOUNT OF 2009 JOURNEY'S/CARAVAN'S WITH THE SAME ISSUE. DODGE MUST BE PUTTING ON SUB-PAR BRAKES FOR THIS TO BE HAPPENING. NO ACCIDENT OCCURRED...BUT I WASN'T EXPECTING TO REPLACE AT ONLY 16,000. I'VE SEEN OTHERS ON A DODGE FORUM WEBSITE THAT HAVE HAD TO REPLACE EVEN SOONER. WHATEVER YOU CAN DO TO HELP. IT'S LIKE DAVID FIGHTING GOLIATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302625January 27, 2010
TIRES, TIRES:SIDEWALL
WAS DRIVING TO ARIZONA WITH APPROXIMATELY 8000MILES ON THE CAR AND TIRES. STOPPED FOR A BREAK AND NOTICED THE THE REAR TIRES GOING FLAT. TOOK THE CAR TO DEALERSHIP AND HAD TO PAY FOR NEW TIRES. THE INSIDE WALL ON THE REAR TIRES WERE GONE WITH ONLY 8000MILES ON THEM . DEALERSHIP STATED THEY HAVE NEVER SEEN ANYTHING LIKE THIS BEFORE. PURCHASING DEALERSHIP REFUSES TO HONOR REPLACEMENT/REIMBURSEMENT LIKE THERE IS NO ISSUE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302261January 25, 2010
SERVICE BRAKES, ELECTRIC, PARKING BRAKE
BRAKE LIGHT COMES ON WHEN BRAKING, NEW SUV AND THE FRONT BRAKES HAS WORN OUT AFTER 18,000 MILES, DEALER SAYS THE SHOES ARE SOFT FROM THE FACTORY. BRAKE LIGHT FLASHES WHEN BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293745November 28, 2009
ELECTRICAL SYSTEM
TIENE PROBLEMAS PARA ENCENDER AUNQUE TENGA BUENA CARGA DE ENERGA SU BATERIA, POR 6 VECES A PRESENTADO EL MISMO PROBLEMA. AL TRATAR DE ENCENDERLA NO ENCIENDE EL MOTOR, LA LUCES INTERNAS TIENEN POCO PODER Y LAS EXTERNAS TIENEN MUCHO PODER . , EL PANEL DE INSTRUMENTO ENCIENDE EL INDICADOR DE FUNCIONAMIENTO INCORRECTO (MIL), EN TODO MOMENTO EN QUE ESTA LA UNIDAD EN MOVIMIENTO. EL DISTRIBUIDOR EN PUERTO RICO NO SABE QUE LE SUCEDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293369November 24, 2009
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY BRAKE ISSUES. CAR WAS BOUGHT NEW IN JAN 09 AND IN NOV 09 THE BRAKES ARE WORN OUT. BRAKE WARE IS UNEVEN FROM FRONT TO BACK AND SIDE TO SIDE. MILEAGE ON THE CAR IS ABOUT 22,000 MILES. IF YOU LOOK AT HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2009/BRAKES/NOISY_BRAKES.SHTML YOU WILL FIND TWO COMPLAINS OF BRAKES WEARING OUT WAY TO EARLY. IF YOU LOOK AT HTTP://WWW.DODGEJOURNEYFORUM.COM/INDEX.PHP?SHOWTOPIC=463 THERE ARE 6 PAGES OF PEOPLE TALKING ABOUT ISSUES WITH BRAKES WEARING OUT AT OR BEFORE 22K MILES. SEEMS LIKE A SAFETY ISSUE TO ME THAT BRAKES DON'T LAST A YEAR. SEEMS THEY ARE WEARING OUT AT ABOUT HALF OF WHAT THEIR LIFE SHOULD BE. SEEMS TO ME THAT THE BRAKES ARE NOT SIZED RIGHT OR THE PADS THEY USE ARE NOT FORMULATED TO LAST OR THE ROTORS HAVE ISSUES THAT CAUSE THEM TO RUB THE PAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293464November 24, 2009
SERVICE BRAKES, HYDRAULIC
THE BRAKE PEDAL AT A STOP WILL FADE TO THE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289751October 25, 2009
ENGINE AND ENGINE COOLING
HAVE HAD A 2009 JOURNEY SINCE AUGUST 2008. AT ABOUT THE ONE-YEAR MARK, THE VEHICLE BEGAN AN ODD NOISE WHEN TURNING HARD LEFT. THE DEALER REPLACED A PS RESERVOIR, BUT THE NOISE IS STILL OFTEN EVIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287357October 14, 2009
SERVICE BRAKES, HYDRAULIC
REDUCED BRAKING CAUSED BY WORN FRONT ROTORS AND FRONT BRAKE PADS FROM PREMATURELY WEARING OUT IN 13 MONTHS OF USE. ROTORS WORN BEYOND REPAIR (CANNOT BE RESURFACED) AND PADS WORN COMPLETELY. APPEARS TO BE DESIGN AND PRODUCT FAILURE. BRAKING SYSTEM MAYBE INADEQUATE FOR THE LOAD OF THE VEHICLE CAUSING EXCESSIVE WEAR. REQUIRES UPGRADED BRAKING SYSTEM TO OFFSET SIZE AND WEIGHT OF VEHICLE. ADDITIONALLY, CANNOT PURCHASE ANY UPGRADE ROTORS FROM THIRD PARTY SUPPLIERS DUE TO NEWNESS OF MODEL. NOTHING IS CURRENTLY AVAILABLE EXCEPT THE SAME OEM PARTS FROM DODGE/CHRYSLER. VEHICLE SUSTAINED A LOSS OF BRAKING EFFICIENCY UNTIL ALMOST COMPLETE LOSS OF FRONT BRAKING SYSTEM. LOUD GRINDING AND HIGH PITCH NOISE FROM ROTORS. NO WARNING LIGHTS OR WARNING SYSTEM THAT BRAKING SYSTEM REQUIRED REPAIR OR SERVICE. VEHICLE LOST FRONT BRAKES SOONER THAN A REASONABLE PERSON WOULD HAVE OR COULD HAVE ANTICIPATED AND NO WARNING TO CAUSE INSPECTION TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286847October 9, 2009
AIR BAGS:SIDE/WINDOW
ON SEPTEMBER 6, 2009, MY WIFE AND I WERE HEADED EAST ON HIGHWAY 19 OUTSIDE CHEROKEE, NC. A DUI DRIVER CROSSED THE CENTER LINE AND HIT OUR 2009 DODGE JOURNEY HEADON AND CAUSED US TO ROLL OVER AND COME TO REST UPRIGHT. OUR FRONT AIR BAGS DEPLOYED. OUR SIDE SEAT AND CEILING CURTAIN AIR BAGS DID NOT DEPLOY IN THE ROLL OVER. I WAS TRAVELING AT APPROX 45 MPH. ACCIDENT INVESTIGATED AND PHOTOS TAKEN BY CHEROKEE INDIAN POLICE DEPT. MY WIFE AND I WERE MEDEVAC BY HELICOPTER TO ASHVILLE, NC. MY VEHICLE A TOTAL LOSS BY INSURANCE COMPANY. HAVE PHOTOS OF INTERIOR SHOWING AIR BAGS DID NOT DEPLOY IN ROLL OVER. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10285691September 29, 2009
SERVICE BRAKES, HYDRAULIC
MY 2009 DODGE JOURNEY REQUIRED NEW ROTORS AND BRAKE PADS AT UNDER 20K MILES - THE BACK BRAKES NEEDED TO BE CHANGED BY 25K MILES. DEALER SERVICE CENTER COULD NOT GIVE A REASON AS TO WHY BOTH SETS OF BRAKES WOULD NEED TO BE CHANGED SO SOON. AFTER RESEARCHING ON THE INTERNET THIS WAS FOUND TO BE A COMMON PROBLEM. BRAKES THAT NEED TO BE CHANGED BEFORE 15K MILES OR YOU HAVE TO CHANGE THE ROTORS AS WELL SEEMS TO BE A DEFECT TO ME. I BELIEVED THE SQUEAK WAS DUE TO "DIRT IN THE WHEEL WELLS", AS I WAS TOLD WHEN I TOOK IT IN AT 15K MILES.... THIS IS VERY DANGEROUS AS WELL AS COSTLY. I AM NOW AT ALMOST 30K MILES AND THE SQUEAK IS BACK. CHANGING BRAKES EVERY 15K MILES IS LUDICROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285013September 23, 2009
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT DURING ROUTINE INSPECTION A TECHNICIAN CONCLUDED THAT THE FRONT BRAKE SYSTEM INCLUDING THE ROTORS NEEDED TO BE REPLACED. HE THEN ADDED THAT THERE WAS ONLY 25 % LEFT ON THE REAR BRAKE PADS. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 20,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276488July 13, 2009
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2009 DODGE JOURNEY. AT 22,000 MILES THE BRAKES FAILED. THE FRONT BRAKE PADS HAD COMPLETELY WORN TO THE METAL. THE ROTORS WHERE GOUGED TERRIBLY. THE REAR WERE OK?...THE DEALER STATED "THEY MUST BE USING SOFT PADS"????....UNSAFE TO DRIVE, BRAKE FAILURE COULD OCCUR AT ANY MOMENT. THE 19' TIRES DO NOT MATCH THE VERY SMALL BRAKE ASSEMBLY...AND DODGE'S "BUMPER TO BUMPER" WARRANTY IS A LIE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275877July 6, 2009
SEATS
METAL RAILS FOR THE 2ND ROW SEATS ARE SHARP ON THE ENDS. MY CHILD HAS BUMPED HER FOOT ON THIS NUMEROUS TIMES AND HAS CUT OPEN HER TOE ON THIS RAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275272June 29, 2009
INTERIOR LIGHTING
I HAVE A 2009 DODGE JOURNEY R/T WHICH HAS LED COURTESY LAMPS OVER HEAD AND UNDER THE DASH ON BOTH SIDES AS WELL AS A REAR DOME. THE OVERHEAD DOME AND FRONT LED'S ARE CONTROLLED BY OPENING THE DOORS AS MOST COURTESY LAMPS ARE. HOWEVER THE UNDER THE DASH COURTESY LAMPS ARE CONTROLLED WITH THE DASH INSTRUMENTATION LAMPS, THEREFORE WHEN YOU DRIVE WITH THE HEADLAMPS ON, THEY ARE ALSO ON. THIS MAKES DRIVING AT NIGHT VERY DIFFICULT AS THE INSIDE OF THE VEHICLE IS ILLUMINATED, CAUSING GLARE AND POOR VISIBILITY OUTSIDE OF THE VEHICLE. I HAVE RETURNED THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, AS OF FRIDAY 6/26/09 THEY NOW INFORM ME THAT IS THE WAY IT IS MADE AND CAN'T BE CHANGED. THIS IS DANGEROUS AND UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268534May 12, 2009
ELECTRICAL SYSTEM:IGNITION:MODULE
APRIL 30, 2009 THE "IGNITION NODE MODULE" WENT OUT ON MY 2009 DODGE JOURNEY. AS OF TODAY I DO NOT HAVE MY CAR. I LIVE IN LOUISIANA AND MY CAR IS IN FT. WALTON, FLORIDA AT A LEE CHRYSLER DODGE. THERE WAS NO WARNING TO LET ME KNOW THIS WAS ABOUT TO HAPPEN. ME, MY WIFE, AND TWO CHILDREN WERE LEFT STRANDED IN FLORIDA. THE CAR IS AT THE FLORIDA DEALERSHIP PENDING BEING FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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