Dodge Journey Complaints

5,556 consumer complaints on file.

#10351507August 24, 2010
SERVICE BRAKES, HYDRAULIC
THE BRAKES ON 2009 DODGE JOURNEY SXT NEED NEW PADS AT 14,000 MILES. ACCORDING TO OTHER REVIEWS THIS IS A COMMON PROBLEMS WITH THIS CAR. THE BRAKES AND ROTORS BOTH FRONT AND BACK HAVE TO BE REPLACE EVERY 14,000 TO 15,000 MILES AND CHRYSLER WILL NOT TAKE RESPONSIBILITY FOR THE PROBLEM. PLEASE MAKE THEM RECALL THE BRAKES AND ROTORS AS THIS IS A SAFETY ISSUE. ON EDMUNS.COM CONSUMERS ARE BEGGING OTHER DODGE JOURNEY OWNERS TO FILE A COMPLAINT SO THIS PROBLEM CAN BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351204August 23, 2010
SERVICE BRAKES, ELECTRIC
BOUGHT A NEW 2009 DODGE JOURNEY SXT WITH 11 MILES ON IT. AFTER DRIVING IT FOR 18,000 MILES MY MECHANIC TOLD ME THE FRONT ROTORS AND PADS NEEDED REPLACING, TALKED DEALER INTO REPLACING. NOW AFTER 25,000 MILES, NEED REPLACING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351175August 22, 2010
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION:FRONT
BRAKE PADS FAILED PREMATURELY AT 19529 MILES (20% REMAINING). ROTORS NEEDED MACHINED. BRAKES SHOULD HAVE A MINIMUM WEAR WARRANTY REQUIREMENT. ALSO THE FRONT STRUTS, TIE RODS AND WATERPUMP NEEDED REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350771August 20, 2010
SERVICE BRAKES, ELECTRIC
BRAKE JUDDER ON 2009 DODGE JOURNEY WITH 15K MILES. REQUIRED ROTOR AND PAD REPLACEMENT DUE TO SAFETY CONCERNS REGARDING STOPPING. ROTORS PROVEN TO BE WARPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350477August 19, 2010
SERVICE BRAKES, ELECTRIC
ON MY 2009 DODGE JOURNEY SXT 4 DOOR SUV I HAVE HAD CONSTANT BRAKE PROBLEMS. HAD TO INITIALLY GET THE FRONT BREAKS REPLACED AT 16,000 MILES AND AM NOW TAKING IT BACK IN TO GET THEM REPLACED AGAIN AT 25,000 MILES ONLY A FEW MONTHS LATER. THIS IS RIDICULOUS! I DON'T RIDE MY BRAKES AT ALL! BRAKES SHOULD NOT NEED TO BE REPLACED THIS OFTEN ON A VEHICLE. PLEASE MAKE DODGE TAKE RESPONSIBILITY AND REPLACE EVERY BRAKE ON EVERY MODEL AND REFUND ALL OF US WHO HAVE HAD TO DEAL WITH THIS! THIS IS OUR FAMILIES LIVES AT STAKE IF THE BRAKES FAIL, SOMEONE NEEDS TO BE HELD ACCOUNTABLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350580August 19, 2010
SERVICE BRAKES, HYDRAULIC
DRIVING THE VEHICLE FROM MY HOUSE TO A DESTINATION APPROX 100 MILES AWAY. DURING THE DRIVE, ALL OF A SUDDEN THE BRAKES STARTED GRINDING WITHOUT WARNING. BROUGHT THE VEHICLE INTO DEALERSHIP WHERE THEY TOLD ME THAT THE BRAKES WERE SHOT AND HAD TO BE REPLACED. THIS WAS A COST OF 370.00. THE VEHICLE HAD ONLY 19000 MILES ON IT AND THE BRAKES WERE WORN DOWN TO THE RIVETS. I HAVE BEEN INVESTIGATING THIS PROBLEM AND "EVERYBODY" WHO OWNS A 2009 DODGE JOURNEY HAS THE SAME PROBLEM AND DODGE IS NOT DOING ANYTHING ABOUT IT. THEY ARE TELLING THE CUSTOMERS THAT THIS IS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350567August 19, 2010
SERVICE BRAKES, HYDRAULIC
MY BRAND NEW 2009 JOURNEY NEEDED FRONT BRAKES AND ROTORS REPLACED AT 22,000MI!! THIS SEEMS TO BE A VERY COMMON PROBLEM AS I CAN GO ON THE INTERNET AND FIND NUMEROUS COMPLAINT FORUMS REGARDING THE SAME ISSUE. THE DEALERSHIP SAID THIS WAS NORMAL WEAR AND TEAR. NOT COVERED UNDER WARRANTY. I HAD TO PAY FOR NEW BRAKES, ROTORS OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350271August 18, 2010
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, TIRES
FRONT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED AT 12K MILES ON OUR 2009 DODGE JOURNEY. NOW WE JUST HAD ALL BRAKE LIGHTS GO OUT. WE TOOK IT TO OUR MECHANIC AND THEY FOUND ONLY 1 BULB BAD. AFTER THE 1 BULB WAS REPLACED, ALL LIGHTS STARTED WORKING AGAIN. WHY WOULD THEY PUT THESE BULBS IN SERIES RATHER THAN PARALLEL SO THAT ONLY THE BAD BULB WOULD BE OUT RATHER THAN ALL? THAT IS A BIG A SAFETY PROBLEM IN MY OPINION. ALSO ONE TIRE NOW HAS A BULGE IN THE SIDEWALL AND NEEDS REPLACED. THE VEHICLE HAS ABOUT 15K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350319August 18, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2009 DODGE JOURNEY AND THE FRONT BRAKES FAILED AFTER 29,686 MILES. THE DEALER CLAIMS IT IS NORMAL, THIS IS NOT TRUE. I AM VERY CONSCIOUS ABOUT BRAKING, I KEEP MY DISTANCE AND DO NOT MAKE HARD BRAKES UNLESS NEEDED. BASED ON POSTED REPORTS, MANY ARE HAVING THE SAME PROBLEM. I HAVE NEVER OWNED AN AUTOMOBILE WITH A BRAKE FAILURE WITH LESS THAN 70,000 MILES ON IT, NEVER. BRAKE FAILURE IS A SAFETY CONCERN OF MINE, IT COULD HARM THE PEOPLE IN THE CAR AS WELL AS SOME ONE ELSE. DODGE IS NOT TAKING ANY RESPONSIBILITY FOR THIS DESIGN OR MATERIAL DEFECT, WHAT EVER THE CASE IS, BUT THEY DON'T HAVE ANY PROBLEM TAKING YOUR MONEY TO KEEP REPAIRING THE PROBLEM. I AM SURE DODGE WILL DO NOTHING UNTIL A COUPLE OF PEOPLE ARE KILLED DUE TO BRAKE PROBLEMS WITH THIS TYPE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350092August 17, 2010
SERVICE BRAKES, HYDRAULIC
I OWNED A DODGE JOURNEY 2009 AND ALL OF THE SUDDEN MY BRAKES STARTED TO GRIND. IT FELT LIKE I HAD NO BRAKE POWER AND SOUNDED LIKE IT WAS METAL TO METAL. I TOOK IT IMMEDIATELY TO OUR AUTHORIZED CHRYSLER DEALER AND I WAS TOLD I NEEDED TO REPLACE FRONT ROTORS AND BRAKE PADS. I HAD PURCHASED WITH THIS VEHICLE AN EXTENDED WARRANTY BUT WAS TOLD ROTORS AND PADS WERE NOT COVERED EVEN IN CASE OF PREMATURE WEAR : MY CAR HAS ONLY 22,000 MILES. WHAT IS FRUSTRATING IS THAT THE BRAKES NEVER SQUEALED . HOW COULD I ANTICIPATED THIS ? THE DEALERSHIP IS ASKING OVER $400 DOLLARS TO HAVE THE CAR REPAIRED AND BASED ON WHAT I AM READING IN THIS DATABASE, MY BRAKE PROBLEMS MIGHT HAPPEN AGAIN VERY SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350119August 17, 2010
SERVICE BRAKES, HYDRAULIC
AT 21,500 MILES I WAS INFORMED THAT MY 2009 DODGE JOURNEY R/T V6 NEEDED NEW PADS AND ROTORS. I WAS FURTHER INFORMED THAT THIS IS NORMAL. UPON RESEARCHING THE ISSUE, I HAVE LEARNED THAT THIS APPEARS TO BE COMMON AND LIKELY A DESIGN FLAW THAT MAY PUT MYSELF AND OTHERS AT RISK ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349560August 16, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 50 AND 55 MPH ON A MOUNTAIN ROAD, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE BEGAN TO VIBRATE SEVERELY WITH A SQUEALING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE IDENTICAL FAILURES OCCURRED ON A SEPARATE OCCASION WHICH INVOLVED THE REAR BRAKE PADS AND ROTORS. THE CONTACT EXPRESSED CONCERN OF THE PREMATURE BRAKE WEAR AT SUCH LOW MILEAGE. THE VEHICLE WAS BEING TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. UPDATED 11/16/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349188August 13, 2010
SERVICE BRAKES, HYDRAULIC
WHEN I APPLY BRAKE IN HIGH SPEED (50-75 MPH) THE WHEEL VIBRATES (DODGE JOURNEY 2009 AND CHRYSLER CIRRUS 2007). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349276August 13, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES AND ROTORS ARE BAD AT ONLY 15,000 MILES..CAR HAS VIBRATING PROBLEM AND WAS TOLD I NEEDED NEW BRAKES AND ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348925August 12, 2010
ELECTRICAL SYSTEM
I WAS DRIVING 2009 DODGE JOURNEY SOMETHING SMELLED LIKE IT WAS BURNING BY THE TIME I COULD SAFELY PULL THE VEHICLE OVER THE FRONT END AND THE ENGINE HAD LOCKED UP THERE WAS SMOKE COMING IN THROUGH VENTS UNDER THE HOOD AND OUT THE EXHAUST. CALLED 911 FOR ELECTRICAL HARNESS AND ENGINE COMPARTMENT FIRE. ALL APPROPRIATE PEOPLE RESPONDED AND PUT THE FIRE OUT SAFELY. THE FAILURE OBVIOUSLY OCCURRED ONLY ONCE AND STILL WAITING ON THE INSURANCE COMPANY TO DECIDE IF THE VEHICLE IS TOTALED OR NOT. THE CAR HAD BEEN INTO THE SHOP FOR ENGINE TICK UPON START AND TOLD BY DODGE THAT IT WAS NORMAL BECAUSE THAT IS HOW THE SENDING UNIT FOR THE OIL WAS BUILT. CALLED MY VIN NUMBER IN FOR RECALLS AS I DID NOT BUY IT BRAND NEW WAS TOLD BY DODGE THAT THE WIRING HARNESS AND TRANSAXLE DID NOT APPLY TO MY VEHICLE. STILL WAITING ON INSURANCE AS I SAID BUT ITS KIND OF CURIOUS THAT THIS SPECIFIC FAILURE WOULD SOUND VERY MUCH LIKE THE RECALL NOTICES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10348982August 12, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY . THE CONTACT STATED WHILE DRIVING 60 MPH, WHEN THE VEHICLE STALLED AND HE WAS THEN ABLE TO COAST ONTO THE EMERGENCY LANE. THE CONTACT TRIED TO START THE VEHICLE MULTIPLE TIMES WHEN BLUE SMOKE WAS UNDERNEATH THE HOOD. IT WAS DIFFICULT FOR THE CONTACT TO GET OUT OF THE VEHICLE SINCE THE ELECTRONIC LOCKS FAILED TO OPEN THE DOORS. THE CONTACT WAS ONLY ABLE TO GET OUT OF THE VEHICLE BY ENGAGING THE SMART KEY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STARTER WAS MELTING AND THE VEHICLE WAS OUT OF GAS . THE FAILURE OCCURRED TWO ADDITIONAL TIMES AT A LOW MILEAGE PRIOR THIS INCIDENT. THE STARTER WAS PREVIOUSLY REPAIRED. THE FAILURE MILEAGE WAS 5000. THE CURRENT MILEAGE WAS 1012.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10349061August 12, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 45-50 MPH. THE BRAKES WERE ENGAGED FOLLOWED BY A SQUEALING NOISE AND VIBRATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT BRAKES AND ROTORS WERE REPLACED. THE PROBLEM PERSISTED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE REPLACEMENT OF THE REAR BRAKES AND REAR ROTORS. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349114August 12, 2010
SERVICE BRAKES, ELECTRIC, ELECTRICAL SYSTEM
BRAKES DO NOT LAST. HAD TO REPLACE REAR AND FRONT BRAKES AND ROTORS AT 40,000 MILES, ONLY 500 AFTER WE PURCHASED VEHICLE. WHEN BRAKING AT A HIGH RATE OF SPEED THE ENTIRE CAR SHAKES AND STEERING COLUMN VIBRATES VIOLENTLY. WE HAVE NOT FOUND A SOLUTION, THE DEALERSHIP SAYS THEY CANNOT DUPLICATE THE PROBLEM THE CAR WILL RANDOMLY NOT CRANK. IT HAS LEFT ME STRANDED TWICE. AFTER SITTING FOR AN HOUR IT WILL CRANK WITH NO PROBLEM. WE HAVE BEEN TOLD THAT IS MAY BE A PROBLEM WITH THE INTERNAL SECURITY DEVICE THAT RECOGNIZES THE KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348654August 11, 2010
VEHICLE SPEED CONTROL
I OWN A 2010 DODGE JOURNEY. WHENEVER THE CRUISE CONTROL IS ENGAGED AND THE CAR'S SPEED INCREASES TO A SPEED OF APPROXIMATELY FIVE MILES PER HOUR OVER THE CRUISE CONTROL SETTING, WHEN YOU ARE TRAVELING DOWNHILL, FOR EXAMPLE, THE CAR WILL VIOLENTLY DOWNSHIFT AND THE ENGINE'S RPMS WILL RISE TO OVER 5000 RPMS UNLESS YOU DISENGAGE THE CRUISE CONTROL. THE DOWNSHIFT IS VIOLENT AND COULD RESULT IS A LOSS OF CONTROL IF YOU ARE ON A LESS THAN A CLEAR, DRY ROAD SURFACE. THE CAR WAS TAKEN TO THE DEALERSHIP AND WE WERE TOLD THAT THE ISSUE WAS KNOWN BUT NO FIX WAS AVAILABLE. I WAS TOLD NOT TO USE THE CRUISE CONTROL UNLESS THERE WERE DRY DRIVING CONDITIONS. MY CONCERN IS THAT THERE MAY BE HIDDEN DAMAGE DONE TO THE CAR DUE TO THE VIOLENT NATURE OF THE SHIFTING AND I MAY LOSE CONTROL, EVEN ON DRY SURFACES AS THE SHIFTING IS SURPRISING AND VIOLENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348669August 11, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 DODGE JOURNEY AND STARTED HEARING SQUEAKY BRAKES FOR ABOUT 2 DAYS WHEN COMING TO A STOP AND THEN ALL OF A SUDDEN I COULD HEAR AND FEEL A LOUD GRINDING NOISE. I COULD THEN BEGIN TO ACCELERATE AND NOTICED THAT THERE WAS A DRAGGING NOISE AS IF THE BRAKES HAD NOT LET GO. YOU COULD EVEN SEE METAL SHAVINGS ON THE LEFT FRONT ROTOR! I TOOK THE VEHICLE IN AND WAS TOLD THAT THE VEHICLE NEEDED NEW ROTORS AND BRAKE PADS. I ASKED WHY THE PREMATURE PROBLEMS AND THEY SAID SORRY THIS IS A PROBLEM WITH NEW VEHICLES BUT THAT THERE WAS NOTHING THEY COULD DO FOR ME. I HAD TO BUY NEW ROTORS AND BRAKE PADS OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey