Dodge Journey Complaints

5,556 consumer complaints on file.

#10375057January 7, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED SEVEN TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER BUT THE TECHNICIANS COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT NO ASSISTANCE COULD BE PROVIDED IF THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATELY FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377304January 4, 2011
SERVICE BRAKES, HYDRAULIC
FRONT AND REAR BRAKES AND ROTORS EXCESSIVE WEAR. AGAIN ON 29 DEC 2010 BRAKES AND ROTORS EXCESSIVELY WORN AT 15312 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373584December 31, 2010
ELECTRICAL SYSTEM, SEATS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC, STRUCTURE, VISIBILITY
AT 2000 MILES ON MY 2009 DODGE JOURNEY I STARTED HAVING PROBLEMS WITH MY FRONT PASSENGER WINDOW STICKING, AND BRAKES SQUEAKING. ALSO CAR NOT SHIFTING WHEN TAKING OFF AND WHEN YOU SLOW DOWN AND TRY TO SPEED BACK UP. I TOOK IT IN. THEY TOLD ME MAYBE SAP IN WINDOW AND BRAKES FINE. THREE DAYS LATER WINDOW ACTING UP AGAIN. TOOK IT IN. SAME REASON. CLEANED AND GREASED. THIS IS THE EIGHT TIME I'VE TAKEN IT IN. THEY HAVE REPLACED MOTORS, SWITCHES, TRACKS, SEALS AND NOW WONT ROLL UP OR DOWN . THE BRAKES HAVE BEEN AN ISSUE SINCE THE START. AT 21000 MILES THE DEALER TELLS ME I NEED NEW PAD AND ROTORS. TAKE IT TO BRAKE SHOP AND THEY TELL ME ALL I NEED IS PAD. BRAKES WORKING FINE RIGHT NOW BUT STILL SQUEAK EVERY NOW AND THEN. THEY HAVE REPLACED ELECTRICAL HARNESSES THAT MAY CATCH ON FIRE. THE SQUEAKING NOISE NOW HAS TURNED INTO OTHER PARTS THAT ARE HAVING TO BE REPLACED. MY COMPUTER CHIP HAS BEEN RESET 4 TIMES AND CHEAP PLASTIC MIRRORS ON VISORS AND SUNGLASS HOLDER AND LIGHT ON INSIDE ROOF. THE SPRINGS ON MY BACK DOORS HAVE POPPED OUT LEAVING THE DOOR STUCK OPEN. WENT TO EAT WITH 23000 MILES ON THE CAR AND AFTER LEAVING THE CAR WOULD NOT START. CALLED DEALER AND THEY CALLED A TOW TRUCK AND WANTED ME TO PAY FOR THAT ALSO. MY CAR HAS BEEN IN TWO DIFFERENT DEALERSHIPS ON 10-15 DIFFERENT OCCASIONS FOR REPAIRS. THEY STILL HAVE NOT GOT THESE ISSUES FIXED. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373589December 31, 2010
WHEELS, EQUIPMENT, SERVICE BRAKES, HYDRAULIC
PRE-MATURE REAR BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373396December 30, 2010
POWER TRAIN:MANUAL TRANSMISSION, INTERIOR LIGHTING, STEERING, SERVICE BRAKES, HYDRAULIC
DEC. 29TH 2010. I HAVE A 2010 DODGE JOURNEY R/T. IT IS NOT EVEN A YEAR OLD. IT HAS TAKEN ME SEVERAL TIMES TO TURN THE CAR ON EACH TIME I GET IN THE CAR. IT STALLS WHILE I AM DRIVING. THE LIGHTS ON THE DASH AND NAV FLASH ON AND OFF FOR SOME CRAZY REASON. THE ALIGNMENT IS AND HAS ALWAYS BEEN OFF. THE CAR MOVES TOWARD THE RIGHT. THE STEERING WHEEL SHAKES WHEN I SLOW DOWN. NOW THE BRAKES ARE MAKING NOISES. I HAVE TAKEN IT TO TWO DEALERSHIPS TO BE SERVICED NUMEROUS TIMES AND THEY CAN NOT FIND ANYTHING WRONG. THE DEALERSHIP WHERE I BOUGHT IT HAS LEFT MY CAR ON EMPTY(THE GAS) AFTER IT HAS BEEN SERVICED. THE DEALERSHIP CONTACTED DODGE(THAT IS WHAT THE SERVICE MANAGER SAID) OVER A MONTH AGO, AND STATED THAT THEY WERE WAITING ON A PART TO PUT A DEVICE ON MY CAR TO FIGURE OUT WHAT IS WRONG. I HAVE CALLED TWICE AND THE SERVICE DEPARTMENT & THEY WILL NOT CALL ME BACK. SO I GUESS I HAVE TO DRIVE AROUND A CAR THAT IS DANGEROUS AND DODGE IS DOING NOTHING. I DO NOT ACCEPT THIS!!!! SOMETHING NEEDS TO BE DONE. IF THE SERVICE DEPT. WON'T CALL ME WHAT AM I TO DO. AND THE WARNING SCREEN FOR THE NAV. DOESN'T COME UP WHEN I TURN THE CAR ON. SO I GUESS DODGE CAN RISK THAT LIABILITY TOO. I GUESS IT WILL TAKE SOMEONE BEING INJURED TO GET THEIR ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373493December 30, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE DRIVERS SIDE DOOR WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER FILED REPORT 20274743. THE FAILURE AND THE CURRENT MILEAGES WERE 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372597December 27, 2010
UNKNOWN OR OTHER
2009 DODGE JOURNEY - HAD A COMPLETE BRAKE REPLACEMENT (ROTORS TURNED, PADS REPLACED) AT 25000 (FEBRUARY 2010) AND NOW AT 53000 WE HAVE BEEN TOLD ALL ROTORS NEED TO BE REPLACE, THE FRONT RIGHT ROTOR IS CRACKED, ALL BREAK PADS NEED TO BE REPLACED. CALLED CHRYSLER TONIGHT 12/27/2010 AT 7:05 PM AND THEY NO REPORTS OF PROBLEMS WITH THE DODGE JOURNEYS AND BRAKE/ROTOR PROBLEMS. THEY ADVISED US TO GET THE VEHICLE REPAIRED AT A CHRYSLER DEALERSHIP AND HAVE THEM SEND IT IN TO CORPORATE. THEY MAY PAY FOR THE REPLACEMENT - THEY HAVE NOT PAID FOR ANYONE'S REPLACEMENTS NOR HAVE THEY ISSUED A RECALL. THIS IS MY SECOND LEMON FROM CHRYSLER/DODGE THE FIRST WAS A CHRYSLER 300 WHEN THE FRONT END WOULD NOT STAY IN ALIGNMENT. PLEASE DO SOMETHING ABOUT THIS CORPORATION. LOTS OF AMERICANS ARE BEING VICTIMIZED BY THE CAR COMPANIES. THIS ABSOLUTELY MUST BE STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372249December 23, 2010
SERVICE BRAKES, AIR
AFTER ONLY HAVING 25,000 MILES, MY 2009 DODGE JOURNEY NEEDED TO GET ALL NEW BRAKE PADS AND ROTORS. THIS CAME ON SUDDENLY AS MY CAR JUST BEGAN HAVING A GRINDING SOUND EVERY TIME I PRESSED THE BREAKS. I HAVE TWO SMALL CHILDREN AND FEEL THAT THIS COULD HAVE BEEN A DANGEROUS SITUATION. AFTER MUCH RESEARCH, I HAVE FOUND THAT THERE HAVE BEEN MANY REPORTED INCIDENTS OF THE SAME OCCURRENCE WITH THE 2009 DODGE JOURNEY. AFTER DISCUSSIONS WITH CHRYSLER DODGE, I SUGGESTED THAT THIS BE LOOKED INTO FOR A RECALL SO THAT THIS UNSAFE SITUATION NOT OCCUR TO ANOTHER PERSON, POSSIBLY ENDING MUCH WORSE THAN MY SITUATION DID. I AM AWAITING REIMBURSEMENT FOR A PORTION OF THE AMOUNT PAID TOWARD THE BRAKES, AND AS MUCH AS I WOULD LIKE TO BE FULLY REIMBURSED, I AM MORE CONCERNED WITH THE SAFETY OF THE VEHICLE AND THE SAFEY OF OTHERS.*LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372296December 23, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY SHUT OFF. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS VERY UNSAFE TO DRIVE AND FEARED THAT IT WOULD CAUSE A CRASH. THE FAILURE MILEAGE WAS 26,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371905December 21, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE TIRE PRESSURE MONITOR VALVE HAD FRACTURED ON EACH TIRE EXCEPT THE FRONT PASSENGER SIDE TIRE. AFTER THE FIRST FAILURE, THE DEALER REPAIRED THE VEHICLE. AFTER THE SECOND FAILURE, THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PARTS FOR REPAIR WERE ON NATIONAL BACKORDER. THE VEHICLE WAS EVENTUALLY REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS UNAVAILABLE. UPDATED 02/09/11*LJ UPADTED 03/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372007December 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE 2009 DODGE JOURNEY BUILDS UP CARBON IN THE CYLINDERS. THIS WILL CAUSE THE CYLINDERS TO FAIL. THE CAR WILL SHAKE WHILE DRIVING DOWN THE ROAD AND WILL SHIFT INCORRECTLY. IT IS EXTREMELY SCARY WHILE DRIVING 55 MILES PER HOUR. YOU HAVE NO IDEAL WHAT IS WRONG. AFTER MANY TRIAL AND ERRORS WITH DODGE THE PROBLEM OF IS ONLY FIXED BY GETTING YOUR ENGINE TORE APART. THEY WILL TELL YOU AT FIRST BAD SPARK PLUGS. THIS IS INCORRECT. THEN THEY SAY BAD GAS. THIS IS INCORRECT. THEN CLEAN THE CARBON OUT. THIS TO IS A TEMPORARY FIX, THEY MUST REDO THE ENGINE, BUT I FEEL THIS IS AGAIN A TEMPORARY FIX, BECAUSE THEY JUST REPLACES PARTS IN ANOTHER 40,000 MILES IT IS BOUND TO HAPPEN AGAIN. I ONLY HOPE BY LETTING EVERYONE KNOW THIS WILL ONLY HELP TO HAVE DODGE RETHINK ABOUT REPLACING THE PARTS TIME AND TIME AGAIN, AND REALLY LOOK INTO THE MATTER AND FIX THE PROBLEM FOR THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371039December 17, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES AND ROTORS FAIL PREMATURELY ON DODGE JOURNEY. I'VE HAD TO REPLACE THE BRAKES AND ROTORS THREE TIMES NOW IN THE PAST 12 MONTHS. THE ROTORS WARP CAUSING THE VEHICLE TO SHAKE. I DON'T THINK THAT THE BRAKE SYSTEM THAT DODGE PUT IN THESE CARS FUNCTIONS CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371601December 17, 2010
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE BRAKES AND ROTORS WORN TO A DANGEROUS CONDITION PREMATURE WITHOUT AND WARNING OR PANEL LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370979December 16, 2010
SERVICE BRAKES, HYDRAULIC
I BROUGHT IN MY 2009 DODGE JOURNEY FOR A WINDOW PROBLEM THAT DRIVER SIDE WINDOW FAILED TO CLOSE DUE TO A BROKEN WIRE BUT WHILE IN THE DEALERSHIP GETTING ESTIMATE FOR REPAIR I WAS TOLD MY BRAKES WERE IN SUCH BAD SHAPE THE CAR WAS NOT SAFE TO BE PUT BACK OUT ON THE ROAD SO AFTER TALKING WITH THE REPAIR DEPARTMENT MANAGER I WAS TOLD DODGE WOULD NOT REPLACE OBVIOUSLY DEFECTIVE BRAKES AND THAT THE BRAKES AND ROTORS WOULD HAVE TO BE REPLACED AT MY OWN EXPENSE TO SAY THE LEAST I WAS QUITE PISSED ,I USED TO BE A DODGE FANATIC BUT ONCE I SELL THIS LEMON NEVER AGAIN WILL I BUY USELESS DODGE CAR I WOULD RATHER BUY JAPANESE CAR AT LEAST THEY BACK UP THEIR PRODUCTS SINCE THIS FIASCO I TELL MY FRIENDS DON'T WASTE THEIR MONEY ON JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370834December 15, 2010
SUSPENSION:FRONT, TIRES
19 INCH KUHMO TIRES AND THE SUSPENSION ON THE FRONT END 2009 DODGE JOURNEY, IT RUBS UNDER THE WHEEL WELL CAUSING MY FRONT TIRE TO BLOW OUT, THE OTHER TIRE IS HEADING IN THE SAME DIRECTION, WORN REAL BAD ON INSIDE EDGE, THE SPRING SITS LOW IN THE WHEEL WELL AND WHEN YOU BOUNCE IT HITS AND RUBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370842December 15, 2010
SERVICE BRAKES, HYDRAULIC
AT 17,000 MILES, BRAKES ARE COMPLETELY WORN ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369971December 11, 2010
SERVICE BRAKES, HYDRAULIC
PURCHASED A 2009 DODGE JOURNEY SXT IN 02/09; TOOK CAR IN TO DEALERSHIP 11/30/10 FOR ROUTINE OIL CHANGE/MAINTENANCE AND WAS TOLD THE FRONT BRAKES WERE SHOT EVEN THOUGH THE CAR HAS LESS THAN 21,000 MILES ON IT AND VEHICLE HAS HAD STRINGENT MAINTENANCE. WAS TOLD BY THE SERVICE DEPT THAT JOURNEYS "ARE JUST HARD ON BRAKES". THEN CONTACTED SEVERAL LOCAL BRAKE SHOPS AND WAS TOLD THIS WAS WAY TOO EARLY FOR BRAKES TO BE FAILING. NO WARNING LIGHT ON DASH; ONLY INDICATION BRAKES WERE BAD WAS A LITTLE GRABBING OR MUSHY FEELING UPON BRAKING, OCCASIONAL SLIGHT SQUEALING NOISES BUT THIS WAS INFREQUENT. UPON CHECKING THE INTERNET I FOUND HUNDREDS OF COMPLAINTS FROM OTHER DODGE JOURNEY OWNERS OF PREMATURE WEAR ON BRAKES. CONTACTED DODGE CORPORATE OFFICE; SPOKE WITH SERVICE REP AND EXPLAINED THE PROBLEM. SHE AGREED FRONT BRAKES SHOULD NOT BE WEARING OUT THIS EARLY; SHE CONTACTED THE LOCAL DEALERSHIP WHERE I BOUGHT THE CAR (WHICH I HAD ALREADY DONE). SHE CALLED ME BACK AND SAID THEY HAD WORKED OUT THAT I NEEDED TO TAKE THE CAR IN AND REPLACE THE FRONT BRAKE PARTS AND UPGRADE TO HEAVIER DUTY PARTS. KICKER IS THAT I WAS SUPPOSED TO PAY FOR EVERYTHING; I POINTED OUT THAT THE FACTORY PARTS ORIGINALLY ISSUED ON THE CAR WERE OBVIOUSLY NOT HEAVY DUTY FOR A 3800 POUND CAR AND THAT THE BRAKES WERE A DESIGN DEFECT. SHE STATED THAT IT WAS CONSIDERED TO BE NORMAL WEAR AND THAT DODGE WOULD NOT REPLACE PARTS; DEALERSHIP STATED THE SAME. ASKED IF IT WOULD TAKE SOMEONE DYING IN A CRASH FROM BRAKE FAILURE TO GET DODGE TO RECALL VEHICLES AND NO ANSWER WAS GIVEN. TOOK CAR IN TO LOCAL BRAKE SHOP AND MECHANIC SAID FRONT BRAKES WERE TOTALLY GONE AND WERE CUTTING INTO THE ROTOR. THIS IS A HAZARD ISSUE. I TAKE THE CAR IN EVERY 3000 MILES FOR MAINTENANCE AND HAD NEVER PREVIOUSLY BEEN TOLD BRAKES WERE GOING BAD---- WHICH THEY SHOULDN'T BE AT BARELY 20,000 MILES! THESE CARS SHOULD BE RECALLED DUE TO DEFECTIVE PARTS AND HAVE THE COMPANY TO REPLACE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369883December 10, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE TRYING TO DECELERATE FROM 5 MPH, THE BRAKES WOULD EXHIBIT AN ABNORMAL PULSATION AND THE VEHICLE WOULD VIBRATE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE THE BRAKES AND THE ROTORS. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED FOUR TIMES AND THE BRAKES AND ROTORS WERE REPAIRED EACH TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 9,300. UPDATED 02/01/11*LJ UPDATED 02/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371316December 10, 2010
UNKNOWN OR OTHER
THE KUHMO TIRES ON THE 2009 DODGE JOURNEY WERE SHREDDING APART AND SHOWING THE STEEL TREAD. KUHMO IS NOT CURRENTLY MAKING A TIRE TO REPLACE IT AND THEY ARE BACK ORDERED UNTIL MAY OF 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369435December 7, 2010
ELECTRICAL SYSTEM
I'M A 57 YEAR OLD FEMALE AND JUST PURCHASED 2010 DODGE JOURNEY OCTOBER 2010 WITH 21K MILES. ON FRI. DEC. 3RD I WAS DRIVING DOWN A HILL AT LOW SPEED WHEN THE VEHICLE'S ELECTRICAL SYSTEM WENT OUT AND THE VEHICLE STALLED. I COASTED TO THE SIDE OF THE ROAD AND AFTER A FEW MINUTES I WAS ABLE TO START THE VEHICLE AND DRIVE HOME. THE FOLLOWING MONDAY, DEC 6TH, I BROUGHT IT TO THE DEALER FOR DIAGNOSIS AND REPAIR. THEY COULD FIND NOTHING WRONG. ONE NOTE, WHEN I OPENED THE DOOR TO GET INTO THE VEHICLE, I NOTICED THAT THE LIGHTS IN THE VEHICLE DID NOT TURN ON AS USUAL. I'M NOW AFRAID TO DRIVE IT AS IT MAY HAPPEN WHEN I'M ON A HIGHWAY OR AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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