Dodge Journey Complaints

5,556 consumer complaints on file.

#10822615January 27, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822703January 27, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
DOES NOT START ALL THE TIME THEY REPLACED STARTER SHOWS LOW TIRES , ON ICE . TAILGATE OPEN DOOR OPEN 3 SETS OF TIRES AND BRAKES UNDER 100,00 MILES THEY CAN NEVER FIND ANYTHING WRONG THEY PARTS AT IT I'M PAYING THE $100. EVERY TIME . DODGE KEEPS SAYING THEY WILL HELP , TALK IS CHEAP !! YOU THINK THEY WOULD TRY TO FIND OUT WHATS WRONG INSTEAD OF THROWING PARTS AT IT !HAVE THE JOURNEY AT LEASE 50 TIMES IT NEVER HAS BEEN FIXED . I HAVE THE LEMON OF LEMONS , AT THE POINT NEVER TO BUY A DODGE , JEEP OR CHYSLER EVER AGAIN !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822471January 27, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO SHAKE. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,400. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822545January 27, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822220January 26, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822235January 26, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822289January 26, 2016
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED IGNITION FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822405January 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A BURNING ODOR COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10822062January 25, 2016
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THEY FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK A DOG. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE DRIVER, PASSENGER, AND CHILDREN LOCATED IN THE REAR OF THE VEHICLE SUSTAINED WHIPLASH. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#10822076January 25, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE IN PARK, THE CONTACT NOTICED OIL LEAKING UNDERNEATH THE VEHICLE. THE CONTACT PREVIOUSLY NOTICED AN ENGINE OIL ODOR EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822141January 25, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822012January 25, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE ELECTRONIC STABILITY CONTROL AND SERVICE BRAKES, HYDRAULIC. THE CONTACT CALLED THE DEALER TO SCHEDULE THE RECALL REPAIR APPOINTMENT WEEKS AGO AND THEY KEPT ASKING THE CONTACT TO CALL BACK FOR WEEKS TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE VEHICLE WOULD BE REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822035January 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) SEVERAL MONTHS AGO. THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS EXPERIENCING A PROGRESSING FAILURE IN WHICH THE KEY WAS TURNED AND THERE WAS AN ABNORMAL NOISE HEARD. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822043January 25, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP WHILE DRIVING APPROXIMATELY 75 MPH AND STRUCK A DOG. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10822145January 25, 2016
UNKNOWN OR OTHER
WE CALLED OUR LOCAL DODGE DEALER, UNIVERSITY DODGE OF FLORENCE ALABAMA AND WE WERE TOLD THAT THE SAFETY RECALL THAT IS REQUIRED FOR OUR VEHICLE WAS NOT ABLE TO BE ORDERED AT THIS TIME, AND MIGHT TAKE UPWARDS OF 2 YEARS TO RECIEVE THE PART TO FIX THE RECALL. THIS IS UNACCEPTABLE TO ME AND ENDANGERS OUR SAFETY AND OUR FAMILIES SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822108January 25, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821872January 23, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WE BOUGHT THE CAR NEW IN APRIL OF 2009. IN AUGUST OF 2012 BRAKES STARTED ACTING 'STICKY AND JERKY'. TOOK IT BACK TO THE DEALERSHIP JUST BECAUSE OF THE BRAKES (HAD EXTENDED WARRANTY). WE HAD A STRONG FEELING IT HAD SOMETHING TO DO WITH THE ESP BAS SYSTEM. THEY DIDN'T EVEN LOOK AT IT BEFORE SAYING 'NO' IT WASN'T THE ESP BAS SYSTEM. THROUGH MULTIPLE DEALERSHIP SERVICE VISITS, OIL CHANGES AND SUCH; BRAKES STAYED CONSTANTLY JERKY. 2+ YEARS AGO I WENT INTO DEALERSHIP FOR TIRE ROTATION AND OIL CHANGE AND THEY TOLD ME I'D HAVE TO REPLACE MY BRAKES SOON. UNHAPPY WITH THE LONG WAIT AND COST OF SERVICE AT THE DEALERSHIP I'VE BEEN TAKING THE JOURNEY INTO ANOTHER SHOP WHERE I ASKED THEM TO CHECK MY BRAKES AND THEY SAID THEY WERE FINE. YESTERDAY WHILE DRIVING APPROX. 35MPH THE ESP BAS LIGHTS CAME ON AND ALL OF A SUDDEN THE BRAKES WEREN'T STICKY OR JERKY. THEY WORKED LIKE THEY WERE SUPPOSED TO IN THE FIRST PLACE. THE ESP BAS (YELLOW) LIGHTS WILL NOT TURN OFF. I KNOW SOONER OR LATER I'LL HAVE TO REPLACE THE BRAKES BECAUSE THEY PUT SUCH SHODDY ONES ON AT THE FACTORY, BUT THE PROBLEM WITH THE ESP BAS IS A COMPUTER PROBLEM THAT EFFECTED THE BRAKE SYSTEM AND IT SHOULD HAVE BEEN ADDRESSED BY THE DEALERSHIP. BETWEEN THE POOR DISMISSIVE WAY THE DEALERSHIP HANDLED THIS ESP BAS PROBLEM (DIDN'T EVEN TEST DRIVE) AND THE CHEAP BRAKES DODGE INSTALLED. I WILL NEVER BUY A VEHICLE FROM EITHER OF THEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821626January 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOUR TIMES; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821665January 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821696January 22, 2016
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND ENGINE WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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