Dodge Journey Complaints

5,556 consumer complaints on file.

#11014552August 11, 2017
SERVICE BRAKES, STEERING
THIS CAR IS SIX YEARS OLD AND I HAVE NOW HAD TO REPLACE BRAKE PADS AND ROTORS THREE TIMES. EACH TIME THE TECHNICIAN INDICATES THAT THERE IS MINIMAL BRAKE PAD LEFT AND THE ROTORS ARE RUSTED, PITTED AND OVERHEATED. THEY RECOMMEND IN EACH CASE THAT THE THE REPAIR IS A SAFETY CONCERN. WHAT I HAVE READ ONLINE FROM OTHER JOURNEY OWNERS IS THAT THE BRAKES ARE WOEFULLY INADEQUATE FOR THE VEHICLE SIZE AND WEIGHT. IT IS TIME THAT CHRYSLER REPAIR THIS ONCE AND FOR ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014220August 10, 2017
UNKNOWN OR OTHER
SEVERAL TIMES LAST WEEK WHILE PARKED AND LOCKED (USING THE KEY FOB) THE HORN HAS RANDOMLY HONKED. JUST THIS WEEK ONCE WHILE DRIVING DOWN THE STREET THE HORN HONKED. THIS HAS HAPPENED 6 OTHER TIMES THIS WEEK WHILE PARKED EITHER AT MY HOUSE OR AT MY WORK. ANY IDEAS WHAT IS CAUSING THIS MALFUNCTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013907August 9, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAMARA RECALL- MY VEHICLE ISN'T LISTED ON THE RECALL, HOWEVER, MY AIRBAG LIGHT COMES ON AND DINGS CONSTANTLY. IT IS WHEN NO ONE IS IN THE FRONT PASSENGER SEAT AND WHEN THERE IS A PASSENGER IN THE SEAT. IT SEEMS TO HAPPEN MORE OFTEN WHEN TURNING CORNERS OR WHEN BACKING UP. ALSO, MY ELECTRICAL SYSTEM IS MESSED UP AS WELL. SOMETIMES MY CHARGING OUTLETS WORK AND SOMETIMES THEY DON'T. THIS BEGAN TO OCCUR AFTER MY MOTOR WAS REPLACED AT 17,000 MILES BY THE DODGE DEALER BECAUSE IT HAD A MANUFACTURING DEFECT. THERE WERE HOLES IN THE METAL OF THE MOTOR AND OIL WAS SEEPING OUT OF IT. NOW I HAVE HAD ISSUES WITH THE AIR CONDITIONER, THE RADIO, ALL CHARGING PORTS, THE CRUISE CONTROL, AND THE AIRBAG LIGHT COMING ON RANDOMLY. THE LOCAL DODGE DEALER ALWAYS SAYS EVERYTHING IS FINE WHEN I TAKE IT IN, BECAUSE THEY CANNOT REPLICATE THE PROBLEM WHEN IT IS IN THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013724August 8, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY CAR IS EXHIBITING ALL OF THE PROBLEMS THAT OTHER 2012 DODGE JOURNEYS ARE UNDER A RECALL FOR, REGARDING THE ABS, AND TRACTION CONTROL, BUT I'M BEING TOLD BY THE DEALER THAT MY CAR ISN'T COVERED UNDER THIS RECALL. I HAVE RESURCHED AND QUITE A FEW PEOPLE ARE HAVING THIS SAME ISSUE, AND BEING DENIED THE RECALL. THE RECALL NEEDS TO BE EXPANDED. MY CAR HAS 110000 MILES ON IT. I HAD THE BRAKES CHANGED LAST YEAR BY THE DEALERSHIP, AND THEY HAVE CONTINUED TO MAKE NOISES LIKE A SPINNING RUSTY WHEEL, AND NOW I HAVE LOST MY ABS, AND TRACTION CONTROL, WHICH THEN TAKES MY CRUISE CONTROL. CARS SHOULD NOT COME APART JUST BECAUSE THEY REACH THE 100000 MILE MARK. I CAN CLEARLY SEE I'M NOT THE ONLY PERSON DEALING WITH THIS SAME ISSUE, SO THEY NEED TO LOOK INTO THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013359August 7, 2017
ELECTRICAL SYSTEM
ONE WEEK AFTER PURCHASING VEHICLE, NAVIGATION SYSTEM HAD ERRORS. WHEN ATTEMPTING TO FIND ROUTE, RECEIVED TWO ERROR MESSAGES. "CAN'T UNLOCK MAPS" AND "DETAILED MAPS ARE REQUIRED FOR ROUTING. NO DETAILED MAPS FOUND ON THIS UNIT." TOOK VEHICLE TO THE DEALERSHIP (STILL UNDER WARRANTY) AND THEY PERFORMED SOFTWARE UPGRADE AND SAID IT WAS NOW WORKING. WENT TO LEAVE DEALERSHIP, STARTED VEHICLE, AND ERROR MESSAGES RETURNED. DEALERSHIP SAID THEY'D NOW HAVE TO ORDER NEW RADIO AS THIS WAS A COMMON PROBLEM. ALSO TOLD THE DEALERSHIP ABOUT MESSAGE THAT APPEARED ON DASH THAT SAID "KEY HAS LEFT VEHICLE" - EVEN THOUGH I HAD THE KEY FOB ON MY PERSON, WAS SITTING IN THE DRIVER'S SEAT, AND MY ENGINE WAS RUNNING. ALSO RECEIVED AN ERROR MESSAGE ABOUT THE FUEL CAP AND THE LOW FUEL ICON STAYED ON FOR TWO DAYS AFTER FILLING WITH FUEL. READJUSTED THE FUEL CAP TWICE AND ICON STILL REMAINED AND THEN DISAPPEARED AFTER TWO DAYS ON IT'S OWN. DEALERSHIP SAID THEY'D LOOK AT IT IF IT HAPPENS AGAIN. POSSIBLY RELATED TO THE COMPUTER SYSTEM ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013007August 5, 2017
UNKNOWN OR OTHER
THE HATCH DOOR WILL NOT UNLOCK WITH THE KEY FOB OR FROM THE DOOR UNLOCK BUTTON ON THE DRIVER'S DOOR. IT WAS SITTING IN A PARKING LOT WHEN I TRIED TO UNLOCK. I ALSO TRIED SEVERAL HOURS LATER AFTER IT HAD BEEN SITTING FOR AT LEAST 4 HOURS, AND NOTHING WILL UNLOCK THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012797August 4, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD SEVERAL DEFECTS AND FAILED TO START ON SEVERAL OCCASIONS. AS A RESULT, THE CONTACT HAD TO LEAVE THE VEHICLE UNATTENDED FOR A DAY AND THEN GO BACK AND RESTART THE VEHICLE. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. ON SEVERAL OCCASIONS, THE AIR BAG, CHECK ENGINE, TRACTION CONTROL, ESP, AND SECURITY INDICATORS ILLUMINATED OFF AND ON. ALSO, ON SEVERAL OCCASIONS, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO MONKEN DODGE CHRYSLER JEEP RAM NISSAN (LOCATED AT 1739 W MCCORD ST, CENTRAILIA, IL 62801 (618) 545-5100) WHERE IT WAS DIAGNOSED THAT THE FAILURE COULD NOT BE REPLICATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO KING CITY CHRYSLER CENTER (LOCATED AT BROADWAY ST, MT VERNON, IL 62864 (618) 242-6600) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE CONTACT STATED THAT ANOTHER MECHANIC SUGGESTED TO HAVE THE PCM REBUILT TO SAVE MONEY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012882August 4, 2017
UNKNOWN OR OTHER
WE'VE BEEN STRANDED SEVERAL TIMES BECAUSE THE CAR WILL INTERMITTENTLY DECIDE NOT TO START . THE BATTERY AND STARTER ARE BOTH FINE BUT SOMETIMES THE CAR WILL CRANK AND THEN WON'T FOR A DAY OR SO. RESEARCH HAS LED ME TO BELIEVE THERE IS A PROBLEM WITH THE NEUTRAL SAFETY SWITCH IN 2010 DODGE JOURNEY'S. THERE ARE MANY FORUMS AND BLOGS OUT THERE DESCRIBING THIS SAME ISSUE AND THERE IS A TRICK THAT SOMETIMES WHEN THE CAR WON'T CRANK WHILE IN PARK, YOU CAN PUT THE GEAR IN NEUTRAL AND IT WILL CRANK UP. THAT WORKED FOR US SEVERAL TIMES BUT RECENTLY, EVEN THAT TRICK STOPPED WORKING. OUR CAR HAS CURRENTLY BEEN AT A DODGE DEALERSHIP FOR 2 WEEKS AND EVEN THEY DON'T KNOW WHAT THE ISSUE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012485August 3, 2017
ELECTRICAL SYSTEM, ENGINE
VEHICLE TURNS OFF WHILE DRIVING. UNABLE TO STEER OR BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012524August 3, 2017
ELECTRICAL SYSTEM
NAVIGATION SYSTEM DEFECTIVE. UNIT STOPPED WORKING LESS THAN YEAR AFTER PURCHASING NEW. DEALER STATED ENTIRE UNIT NEEDS TO BE REPLACED. RESEARCHED ISSUE ONLINE AND THE DEFECT IS REPORTED REPEATEDLY BY OWNERS OF 2015 DODGE JOURNEYS. DEFECT APPEARS TO BE SYSTEMIC BUT A RECALL HAS NOT BEEN ISSUED BY DODGE AND THEY REFUSE TO COVER ONCE BASIC WARRANTY (3YR / 36,000 MI) EXPIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012454August 2, 2017
AIR BAGS, UNKNOWN OR OTHER
VEHICLE AIRBAGS AND POWDER/SMOKE DEPLOYED ON MYSELF AND MY TODDLERS WHEN THE VEHICLE WAS NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011959August 1, 2017
ELECTRICAL SYSTEM
AIR CONDITIONER RANDOMLY TURNS ON. UPON ACCELERATION AND OR STARTING OR STOPPING CAR. AT A STOP SIGN OR LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011964August 1, 2017
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING, THE PCM INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE AND IT WAS DIAGNOSED THAT THE PCM CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012211August 1, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
CAR STALLS IN THE MIDDLE OF DRIVING. THIS IS VERY DANGEROUS CAN CAUSE A FATAL ACCIDENT. THE FUEL SYSTEM IS ALWAYS THROWING A CODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011603July 31, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
PURCHASED MY 2010 JOURNEY MARCH 2017. A WEEK AFTER PURCHASE CONSTANT SHAKE IN STEERING WHEEL, BRAKES AND ROTORS CHANGED ALREADY, CONSTANT BATTLE WITH GETTING IT STARTED, WILL CLICK AND RADIO, LIGHTS , AND ALL WORK. SOMETIMES 5 MINUTES SOMETIMES AN HOUR BEFORE IT WILL START. BATTERY TESTER, ALT, AND STARTER CHECKED. ALL CLEAR, THEN TO ADD TO ASK IF THAT IT ALL OF THE SUDDEN STARTS OVER HEATING ABOUT 10 MINUTES UP THE ROAD. REPLACE THE THERMOSTAT, FLUSH THE LINES AND IT STOP OVER HEATS. I CAN NOT AFFORD TO FIX ANY OF THIS AT THE SAME TIME! I HAVE 4 KIDS I NEED MY VEHICLE FIXED AND SAFE FOR THE ROAD ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011571July 30, 2017
AIR BAGS, SEATS
ON 7/26/17 I WAS DRIVING ON A LOCAL ROAD IN EASTCHESTER NY GOING UNDER 25 MPH WHEN THE HEADREST RESTRAINT DEPLOYED AND INJURED THE BACK OF MY HEAD. WENT TO ER AND NEED TO SEE A SPECIALIST FOR INJURY. CONTACTED DODGE/CHRYSLER AND WAS TREATED LIKE I WAS AT FAULT. LEASE DEALER STEPPED IN AND VERIFIED THERE WAS NO COLLISON. DODGE HAS AN ENGINEER SCHEDULED TO INSPECT IT 7/31/17. WAS TOLD TO GO THROUGH MY INSURANCE FOR INJURIES BUT THERE WAS NO COLLISION!! ALSO, WAS TOLD TO USE UBER. LEASE DEALERSHIP FINALLY GAVE ME A LOANER. YOUTUBE VIDEO LINK IN THIS MESSAGE OF CAR. HTTPS://YOUTU.BE/0FO2WK6JLLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11011411July 29, 2017
ELECTRICAL SYSTEM
BATTERY LIGHT CAME ON FOLLOWED BY CHECK ENGINE LIGHT. THEN RECEIVED A MESSAGE SAYING BATTERY SAVER MODE. CAR FUNCTION SUCH AS REMOTE START AND RADIO WERE NOT WORKING. MY BATTERY WAS COMPLETELY DEAD AND REPLACED IT WITH A NEW ONE. 4 DAYS LATER, SAME PROBLEMS OCCURED. THIS TIME CAR SHUT OFF WHILE DRIVING. THIS WAS VERY SCARY AND EXTREMELY DANGEROUS. I HAVE BEEN HAVING SO MANY PROBLEMS WITH THIS CAR EVER SINCE MY FACTORY WARRANTY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011324July 28, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DODGE RECALL 2011-2015 2012 DODGE JOURNEY PURCHASED MARCH 25 2017 - TOTAL LOSS AS OF APRIL 24TH 2017 ENGINE BLEW DURING A REVERSE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11011006July 27, 2017
ELECTRICAL SYSTEM
APPROXIMATELY ONE MONTH AFTER PURCHASE, THE VEHICLE WOULD NOT CRANK ONE MORNING. I HAD TO CALL SOMEONE TO JUMP THE VEHICLE OFF. VEHICLE CRANKED AND RAN WITHOUT INCIDENT FOR APPROXIMATELY TWO DAYS. THIRD MORNING, IT HAD TO BE JUMPED AGAIN. HAD THE BATTERY AND ALTERNATOR CHECKED. MECHANIC SAID THE BATTERY WAS NOT A HEAVY ENOUGH BATTERY. SO, I BOUGHT A NEW BATTERY. APPROXIMATELY 3 WEEKS LATER, SAME SCENARIO. HAVE CONTACTED THE DEALERSHIP THAT SOLD ME THE CAR, DODGE, AND EVEN CHECKED ONLINE. DEALER AND DODGE CLAIM THAT NO COMPLAINTS OF THIS NATURE HAVE BEEN MADE. HOWEVER, MY ONLINE SEARCH TURNED UP SEVERAL OWNERS THAT HAVE/ARE EXPERIENCING THE SAME PROBLEM. THERE IS A PROBLEM IN THE ELECTRICAL SYSTEM SOMEWHERE OR THE BATTERY WOULDN'T BE DRAINING OVERNIGHT, EVEN AFTER THE VEHICLE IS USED LONG ENOUGH FOR THE BATTERY TO STAY CHARGED BY THE VEHICLE'S CHARGING SYSTEM. SOMETIMES THE BATTERY DRAINS AFTER SITTING ONLY A COUPLE OF HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010685July 26, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TURNED OFF, THE VEHICLE FAILED TO RESTART. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE ROCHESTER HILLS CHRYSLER JEEP DODGE RAM DEALER LOCATED AT 1301 S ROCHESTER RD, ROCHESTER, MI 48307 WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT UNDER A RECALL AND REPAIRS WOULD BE AT THE CONTACTS EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. APPROXIMATELY THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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