Chrysler Pacifica Complaints

794 consumer complaints on file.

#11739335May 21, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received a recall notification, NHTSA Campaign Number: 26V189000 (Air Bags) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738961May 20, 2026
VEHICLE SPEED CONTROL, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving down a highway at 70 mph and a notification popped up saying to pull over and turn off the vehicle because the engine would shut down soon. I lost the ability to accelerate and impeded traffic. Had to pull over on the side of the road with minimal shoulder. This has happened dozens of times; all at high rates of speed and often in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738771May 19, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
My 2022 Pacifica Hybrid has experienced a total loss of motor propulsion THREE times in the last 8 days at highway (or near-highway) speeds. The car issued a warning to "Stop Safely Vehicle will Shut Off Soon" and had a turtle light appear along with a check engine light and I experienced no power going to the wheels on the highway. This included TWO incidents after a recall repair that was completed to supposedly fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738693May 19, 2026
ELECTRICAL SYSTEM
Driving home on our road at about 25 miles an hour. My foot was on the gas but it stopped providing acceleration. I hit the brake and the vehicle stopped. Being closed to home, I put the car in neutral and being on an incline was able to coast home. Once home, I put the car in drive and the power had returned. In checking the internet, I read that this car has had issues with the engine shutting down while in motion. I see that a software update will at least inform you ahead of the engine shutting down. I did not have that warning. I do not know if my vehicle had that software update(recall 03A). The car has 34,000 miles. Please keep me informed on any information on this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738564May 18, 2026
SEAT BELTS
I stopped to make a turn. When I leaned forward, my seatbelt completely came apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738496May 18, 2026
AIR BAGS, UNKNOWN OR OTHER
I am writing to formally express my concern and frustration regarding the unresolved recall on my vehicle. It has now been over a year since the recall was issued, and my point of purchase dealer still has not received the necessary parts to complete the repair. This extended delay has moved beyond inconvenience and has become a genuine safety issue. I rely on my vehicle daily, and continuing to drive it under an open recall, especially one involving safety components is unacceptable. I have been patient for more than a year, but the lack of progress and communication has left me with serious concerns. I expect prompt attention to this matter and a concrete plan to resolve the recall as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738454May 18, 2026
FUEL/PROPULSION SYSTEM
Auto stall at stop is not working safely on my vehicle there are two issues that can cause safety problems .A) when system restarts engine the vehicle has jumped forward several feet quickly causing very nearly hitting the car in front of me as a traffic light turned green . B) when I slow not quite to a stop making a left turn I have experience very low or no power and could be hit if a car is coming towards me . Both these issues do stop if I remember to turn off the auto stall system but I do not always remember ! I did make a compliant at a Chrysler Dealer they found no issues and did not reproduce the problem no warning lights come up when the problem happens . I have not had damage to the vehicle but have had two close calls one nearly rearending a vehicle at a intersection as my Pacicifca lurched forward and the other as an oncoming car needed to brake when I made a left turn in an intersection and had a loss of power .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738423May 17, 2026
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My 2022 Chrysler Pacifica PHEV has experienced three separate complete losses of motive power at highway speed, each preceded only by a brief dashboard warning to pull over safely. First occurrence: April 18, 2026. Second: May 7, 2026 — vehicle towed to Spitzer Motor City (Cleveland, OH), an authorized Stellantis dealer. Dealer replaced the Power Inverter Module hardware under warranty (R.O. 42463CY). Third occurrence: May 17, 2026 — just five days after the repair. Notably, the battery was at 40% on the third occurrence, meaning the engine had not cycled on, distinguishing this failure from the prior two. The root cause is the internal transmission wiring harness connector short identified in NHTSA Recall 03A (23V-010). Per NHTSA's own ODI investigation (RQ24-004), the software recall remedy does not prevent loss of motive power. TSB 21-008-23 / Warranty Extension XE1 identifies full transmission replacement as the correct fix. The dealer did not perform a transmission replacement. The safety risk is severe — complete, sudden loss of drive power at interstate speeds with minimal warning creates immediate rear-end collision risk. The defect has been confirmed by the authorized dealer. The transmission assembly is available for inspection. No police or insurance involvement. This VIN currently shows zero open recalls, suggesting the incomplete repair was logged as satisfying Recall 03A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738286May 16, 2026
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzle to dislodge from the filling neck , releasing gasoline all over the driver and j hiring his hand. There is no interlock preventing the door from auto opening while the fuel tank is open - which is a critical design flaw, that can result in injury to the individual fueling and hazardous material spills/ hazardous conditions where the pump attendant is directly drenched in fuel. A simple sensor on the door with a software interlock would resolve this issue and prevent future instances. In this case the injury was minor/bruise and discomfort, but it could have been more severe had the driver not reacted quickly, or had the driver had underlying medical conditions such as brittle bones or was on blood thinners.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11738257May 16, 2026
FUEL/PROPULSION SYSTEM, STEERING, POWER TRAIN
I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about 3-5 mph. Shortly after I was out of the intersection (maybe 100 feet) the accelerator stopped giving any power. The vehicle was still able to turn on and I could use things like power windows, radio, and gear shifter (to go into neutral to push it to a better place to wait for a tow) but no thrust since. The mechanic said it seemed to be a problem with the hybrid battery and we towed it to the dealership since that was still under warranty. The dealership says it's the transmission and is in the process of figuring out which version of repairing it works for the warranty coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736864May 10, 2026
AIR BAGS
Recall has been open for over 30 days with no remedy. Please escalate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736650May 8, 2026
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2024 Chrysler Pacifica PHEV. The contact stated that while driving on the highway, the message "Caution: Vehicle will turn off soon" was displayed on the dashboard and the check engine light illuminated. The contact stated that the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle stalled. The contact was able to coast to the side of the road. The contact stated that after several attempts the vehicle restarted. The contact stated that the failure persisted. The vehicle was a rental, and the contact returned the vehicle back to the rental agency. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735500May 4, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera none functioning. When put in reverse it goes black, or goes blue and says “system not available “ at times the camera freezes and does not show correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734451April 28, 2026
POWER TRAIN, ENGINE
Vehicle randomly shuts off in EV or ICE mode usually when driving on highway at 60-70 mph; warning comes of “vehicle will shut off soon” check engine light and limp mode; eventually power goes off and steering also stiffens ; this happed multiple times, but the check engine like didn’t stay on long enough for the dealership to be able to read it! So I was give the vehicle back then the same thing happed over again! Very unsafe to drive, not feeling comfortable to drive!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733424April 23, 2026
AIR BAGS, ELECTRICAL SYSTEM
I received the recall notification for Campaign 25V-302 regarding the Curtain Airbag (CAB) defect, which per the manufacturer's notice may fail to retain sufficient pressure during deployment, increasing the risk of occupant ejection through a side window during a crash. The notification informed us that no parts were available at that time. Many months later we received another notification that parts were now available. Upon contacting the dealer, I was informed that parts were not available. I have been waiting for parts to become available for an extended period. Most recently, the dealer scheduled a repair appointment for Tuesday of this week. Approximately 30 minutes before the scheduled appointment, the dealer called to cancel, stating that the parts were still not available. A new appointment was scheduled for the following week. As of today, the dealer has confirmed parts are still not available. Throughout this period, I have been required to continue operating the vehicle, including with my family as passengers, with a known, unremedied ejection-mitigation defect. The manufacturer has not offered a loaner vehicle or any alternative transportation, and no firm parts availability date has been provided. Concurrent stranding failure: Separately, today (23rd April), the vehicle failed to start in my driveway. Symptoms included: interior electronics (infotainment, lights) powered on, but the start button produced no response, the brake pedal would not depress (electronic brake booster inoperative), and the steering wheel remained locked. No error message was displayed. The vehicle was ultimately determined to have a dead 12V battery, the second battery failure on this vehicle, with the previous battery having been replaced under warranty by the dealer in August 2025 (only 8 months prior to this failure). The dealer has declined to investigate whether a parasitic electrical draw or other underlying defect is causing repeat battery failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733073April 22, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "Stop Safely Vehicle Will Shut Off Soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shoulder to pull over on. The vehicle was able to be turned back on within a few minutes. The check engine light came on momentarily, but would shut off before we were able to get the codes read. We brought this to the attention of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers (not where we bought the car, but the closest Chrysler dealership for maintenance) and they were unable to provide any help. They said they have never seen this, and since they couldn't get any codes, they didn't know what was going on. My research informs me that this is a known issue, so I'm disappointed that they didn't know about this. I am also terrified to drive my young children in this car, in fear that this will happen again when we aren't able to safety stop. I will provide details for the most recent time that this occurred, but I haven't previously reported the other occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732971April 22, 2026
ENGINE
Traveling on an interstate at 75 mph (posted speed limit) and a warning popped up telling us to pull over bc the engine will shut off. We lost acceleration and could not continue with the flow of traffic. Had to cross through multiple lanes of traffic without the ability to accelerate. This has happened several times in this vehicle. I feel unsafe driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732777April 21, 2026
SEATS
After deploying the second-row Stow 'n Go captain's chair seat from its stowed position in the floor, the integrated headrest fails to lock in the upright, passenger-safety position. The headrest remains folded forward or flops forward under normal conditions and cannot be secured in the upright position required for safe occupancy of the seat. The root cause, as identified by dealership technicians and documented by numerous owners across multiple model years (2017–2022), is failure of a small plastic component within the headrest actuator cable assembly. This cable mechanism is designed to automatically fold the headrest during stowing and return it to the locked upright position when the seat is deployed. When the plastic cable end or the locking mechanism fails, the headrest cannot return to or maintain the upright, locked position. The cable itself is not sold separately by Chrysler/Stellantis, with dealers quoting $500–$1,000+ for repair requiring full seat frame or headrest replacement. This constitutes a safety hazard because: (1) a headrest in the forward/folded position provides no rear-impact protection to an occupant, increasing the risk of whiplash or cervical spine injury in a collision; (2) the condition prevents safe installation of child booster seats in the affected seating position; and (3) the defect is a known, widespread, and persistent design flaw affecting multiple model years with no manufacturer recall or remediation issued. This issue has been reported by a large number of owners on owner forums and acknowledged by Chrysler customer care representatives, yet no recall, technical service bulletin fix, or goodwill repair program has been established. I am filing this complaint to support an investigation and potential recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732606April 21, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at risk to avoid the car shutting down in the middle of the freeway. I wanted to get closer to an exit so I continued driving slowly on the shoulder. The wouldn’t accelerate, so whatever speed I let it get down to was the fastest it would go. At the exit I was concerned I wouldn’t have enough power to make it up the hill so I shut off the car. I let it sit for a couple of minutes and then turned it back on. It turned on with the check engine light still on . I then drove it straight to the dealership using surface streets and keeping my speed around 40-45 miles per hour. This was the second time this vehicle has experience this kind of loss of power. The first time happened in July 2024 and resulted in a full transmission replacement. This incident constitutes a dangerous loss of motive power at highway speeds. The failure mode appears identical to the issues described in NHTSA Safety Recall 23V-010 (Chrysler Recall 03A), yet this vehicle has already had a full transmission replacement for this exact issue in the past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732419April 20, 2026
POWER TRAIN
This vehicle quit driving and you can move it. Confirmed bad transmission. I bought it this way from the insurance company because it bounced off a concrete barrier. I suspect this happened when the transmission failed. Unsure of a police report due to it happening to the previous owner.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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