Chrysler Pacifica Complaints

794 consumer complaints on file.

#11464399May 12, 2022
AIR BAGS
Accident where my entire forward drivers side was smashed. My head has a gash from hitting the side drivers window. NOT ONE air bag deployed. Have pictures of damage.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463780May 8, 2022
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road and the fault didn't clear. 5-10 minutes later vehicle cleared the error and I was able to drive to a local dealership who told me "there is nothing they can do for me". The best option I had after talking with the Chrysler dealership was to to drive home praying my family didn't get stuck again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463606May 6, 2022
POWER TRAIN
The vehical shutdown on the Interstate at highway speeds for the second time in 4 days. The deal has scheduled time to review the problem but shutting down is a safely issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463055May 2, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power Lift gate recall done on my vehicle and since then three times while driving the lift gate has popped up on its own. When you pull over all buttons are unresponsive and when you manually close the lift gate the locking mechanism does not engage. It just pulls right back open by hand or while driving. To resolve you must try over and over shutting the door, pressing the buttons, turning the vehicle on and off multiple times, letting it sleep and turn it back on and eventually the locking mechanism will engage. Have brought it multiple times to the dealer and every time they cannot recreate. Poses a dangerous safety issue while driving for the lift gate to open as you don't realize its not latched.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463043May 2, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Have a 2021 Pacifica Hybrid Pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message Service Charging System. This would occur 1-2x a month. When you plug the car in the indicator lights would flash, the fan would spin up very loud and not engage charging. This would last for a few days. Took it into service around 5 times to two different dealers and could not recreate either issue. Then in April 14 2022, while driving on the freeway roughly 75 the engine cut off, message came up Service Charging System, Shift To P To Start. Check Engine Light comes on, drive selector in bottom right flashes, gear selector light flashes. Have to restart it multiple times, get the vehicle to sleep by open door, and pressing start button multiple times with foot on brake and off brake. Eventually got it to start again and happened again 15 minutes later. Took into service again, they replaced some wires and it failed again twice driving on the freeway over 70 on April 22nd 2022. Took into service again and they replaced the wiring harness and a sensor in the transmission. Got it back and it failed again while pulling into my driveway on April 30th 2022. Vehicle is still in service and they are unable to find the root cause. In 4 of the 5 stalls, driving at a high rate of speed completely losing engine power with children in the car presents a severe safety hazard. Thankfully each time have been able to safely pull over. Has been in service 4 times in the last month over this specific issue. About 10 times total on service charging system message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462370April 27, 2022
STEERING
Started van with remote start to warm it up,and went to it in 5minutes,got in pushed dash button and put it in drive but THERE WAS NO POWER STEERING. Drove it 500 ft,and still no power steering. The Van had been sitting for 3 days without use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462023April 25, 2022
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Red turtle icon appears on dash with message “Vehicle Speed may be Reduced” repeatedly. Check engine light has come on after about the tenth time seeing the red turtle appear then go away. Vehicle has has not lost any ability to drive normally once engine light came on. A week after engine light appeared the red turtle still coming on and off and vehicle will lose power when turtle icon is on. This is a danger to my family if this persists. I have 3 kids in booster/ car seats and to suddenly lose power could be catastrophic in certain situations. Have an appointment to take on for service on 4/27/22 at Len Stoler Chrysler in Westminster MD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460755April 14, 2022
ENGINE
The contact owns a 2021 Chrysler Pacifica. The contact stated while driving approximately 75 MPH, the vehicle started to stall. The accelerator pedal was depressed but failed to respond. The contact stated that the brake pedal was shaking while depressed. The check engine warning light and the warning "Service Charging Systems" and "Shift to Park to Start" was illuminated. Additionally, the contact noticed that the drive(D) warning light was flashing on the gear shifter knob. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458639March 28, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While reversing out of driveway with 4.3 deg. to 5.5 deg. down slope, car stopped with rear in street while displaying an apparent rear collision symbol. There was no cross traffic and a car parked along the curb on passenger side was not encroaching on driveway. Car then refused to move either further back to complete the street entry maneuver or forward to re-enter the driveway. Car was left in a dangerous position part way into the street and blocking sidewalk. Car could not be moved until ignition was turned off for 10 seconds, then turned back on. At that point car was first pulled fully forward into driveway, then successfully backed out into the street and driven off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458268March 25, 2022
POWER TRAIN
In November 2021 the vehicle began by losing electrical power in the hybrid motor system. The "check engine light" (CEL) came on. Dealer attempted to fix it and "briefly" turned off the CEL. The CEL came back on a short time later. The car began "shuddering" when driving it. The cabin heater stopped working. Electric motor worked for a short time. Dealer diagnosed a "defective hybrid heater" - Chrysler error code "POE15". The dealer said that there were no parts for this repair and said it was okay to drive. Vehicle then continued "shuddering". Then a loud whining noise developed when it was moving. Dealer then diagnosed the same prior error code was causing additional issues. The dealer and Chrysler advised to stop driving the car until a fix was developed and parts became available. The car has been out of service since early January, 2022. Judging briefly from one online forum, there are at least 65 other owners with this exact problem. (pacificaforum.com)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456113March 10, 2022
ELECTRICAL SYSTEM, ENGINE
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but I think it's dangerous. I had this issue multiple times and many of other owners has reported similar issue. I made a video on the issue which you can checkout here https://youtu.be/xFFSJG6j3qM Date I entered below is the last time I had the issue on freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455783March 8, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, ELECTRICAL SYSTEM
the electric heater for the battery has been broken for 3 months now. Chrysler cannot seem to find a replacement part. what this does is cause the engine to come on and go off way more then expected. this also can cause weird transmission and acceleration issues when the car doesn't know which one to pick. this is also putting a lot more pressure on the transmission and causing issues with which device is sending the power. this has been going on all winter and Chrysler cannot find the part to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455239March 4, 2022
ELECTRICAL SYSTEM, ENGINE
Malfunction light indicator (MIL) light turned on which caused vehicle EV only mode to be disabled and now the vehicle only runs under engine power poorly with the battery is always fully charged (MPG is cut in half since battery is never used). Manufacture service center found error code P0E15 on 3/3/2022, which indicated the EV battery coolant heater failed and needs to be replaced. Part is on backorder and no ETA is available, they indicated they have a few in their service center alone that have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454851March 2, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On 2/24/2022, we were merging onto the highway when the van powered itself off. The engine light came on. We pulled over, got the van back on, and pulled back onto highway. Almost immediately, the van shut itself off again. On 2/25/2022, on the way to the dealership, the van once again powered itself off on the highway. After arrival to the dealership, the technician said he found a loose cable connecting to the transmission and apparently fixed it. On 3/2/2022, the van shut itself off yet again in the middle of an intersection. In each of these cases, we have been risking get hit by other vehicles. Had we not been able to pull off the highway in time, we could have been hit full speed while our van was completely shut off in the middle of the highway. When the van shuts itself off, it takes a while to be able to power it back on. There is no warning to when it will shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454540February 28, 2022
UNKNOWN OR OTHER
What component: Passenger window. The passenger window seemed to spontaneously break. There wasn't any other car in front of the van. My wife was driving and my sister-in-law was riding in the passenger seat. The tempered glass broke without warning. They were traveling on a paved highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454220February 26, 2022
FUEL/PROPULSION SYSTEM
Nov 23, 2021. Check Engine Light Illuminated. Dealer service diagnosed the problem as the battery pack coolant heater “A” control circuit performance. Dealer replaced part. Jan 12, 2022. Check engine light illuminated again. Dealer, again, diagnosed the same problem and replaced the same part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453647February 23, 2022
UNKNOWN OR OTHER
On February 10, 2022 at about 4:30 in the afternoon, my wife and I had just merged onto the 101 at Scottsdale Road in Scottsdale, Arizona. We had not gone far when we heard a loud explosion. It sounded like a ballon popping but at least 10 time louder. It sounded like it came from inside the car and there was no indication (wobble, hard steering, etc.) that it may have been a tire. My wife was driving so I began to see if I could spot any sign that would tell us what it was - nothing. Soon we felt air rushing into the cabin. I thought the sunroof may have popped open for some reason. It is a power operated sunroof so I pressed the control switch to pull back the ceiling cover and open the sunroof. When I did that shattered glass came pouring down on us. After getting it closed I called 911 and was put in contact with the Scottsdale police. They told me to call the State Police but because no one was injured it may take a long time for someone to contact us. We continued on to our house in Mesa. The next morning I contacted the Chrysler dealership in Mesa that I bought the car from. I was told to bring it in and it would be covered under warranty. I've had the car about 10 months and it has about 7,700 miles on it. Turns out Chrysler won't cover it under warranty. I have had it repaired at a cost of $842.45. I'm not sure at this time how much of the cost I will have to pay. An article by Consumer Reports identifies this as a widespread safety issue that the car manufactures want to ignore and that our government is doing little about. I can't imaging what our reaction would have been if the ceiling cover had been pulled back. Basically the explosion and the glass scattering all over us would have happened at the same time. I can easily relate to someone losing control of the car while traveling in heavy traffic at 65 MPH. Let's hope no one dies before this is resolved. And the cost of repairs must be paid by the car manufactures not the car owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453620February 23, 2022
BACK OVER PREVENTION, ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the HVAC, radio, backup camera, and Bluetooth failed to function as needed. The contact also stated the backup camera would function intermittently. The contact stated that the airbag warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radio control unit to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 7,519.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452990February 19, 2022
POWER TRAIN
wife was driving on the freeway when all of a sudden an error light on the dash appeared reading "Service Charging System," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, my wife was able to coast to the side of the freeway. The Pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power and the car could not be turned off. After several minutes the car was able to be turned off and after sitting for approximately 15 minutes on the side of the road it started again and was driveable. This process occurred twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451040February 8, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
While driving, the vehicle shut off. Steering and brakes were still working, it's already happened 2 times and I was able to coast off the highway. After turning off and on the with the starter button the car starts normally with only the engine light on. There are several other posts on forums of others owners having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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