Chrysler Pacifica Complaints

794 consumer complaints on file.

#11531529July 11, 2023
SEATS, UNKNOWN OR OTHER
With driver seated in the driver's seat, a child entered the vehicle and pressed the "Stow 'n Go Assist" button, instead of the "door close" button. From the Stellantis website: "There is a button on the B-pillar that allows for easier operation of the Stow ‘n Go feature. By pushing the Stow ‘n Go Assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" The driver's seat, while occupied, still moved forward, pinning the driver between the seat and the steering wheel. Pressing the "Stow 'n Go Assist" button again to attempt to free the driver resulted in an error message on the instrument cluster that an obstruction was detected, so the seat could not be moved (not exact wording, unfortunately). The driver, once calmed from the initial shock of the event, was able to force her way out of the seat (it was not easy for her to move out of the seat in this position), and only then did the seat return to normal operation. Van is available for inspection, we have NOT attempted to reproduce the issue, the event was reported to the local dealership and they indicate they will check for any TSBs or anything of the sort once it is there. Nobody has actually inspected it, and there were no warnings or errors related to this prior to the event occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531168July 9, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
The 2021 Chrysler Pacifica Hybrid will lose all power while driving. I have had it back to the Dealer for this Problem. I got a Recall for this in April. I took it in to the Dealer to do. They told me that Chrysler does not have a fix for this yet. Within 400 miles after that it done it again while my wife was driving and caused a crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531075July 8, 2023
ELECTRICAL SYSTEM, POWER TRAIN
2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531002July 7, 2023
POWER TRAIN, ENGINE
I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over “immediately” and that a vehicle shutdown was “imminent.” I did so and turned off the vehicle. I turned it on again and the “Check engine” light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530919July 7, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was driving my child to daycare on my way to work one morning. I pulled into an intersection and my vehicle just stopped as if the engine had died with no warning signs, sounds or even symbols on the dash. I stepped on the gas and couldn’t get it to move all while I had cars coming at me from both sides. I tried turning it on and off nothing would get it to move, eventually the check engine light and another warning came up on the screen saying to service charging system. During all of this I was able to get my child to the side of the road out of harms way incase my vehicle were to be hit and luckily one other driver had noticed what happened and started waving at the oncoming vehicles to come to a stop. We had to have it towed to a dealership were it is currently being looked at and they are still unable to resolve the issue. I am now terrified to drive this car and am very nervous about intersections, this is a very serious problem and am just thankful that others around me were aware and able to help keep my child and myself safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530195July 3, 2023
ENGINE
We purchased a 2021 Chrysler Pacifica Hybrid 05/01/2021 and it now has(28,245 miles on it) and the van unexpectedly shut off the engine three times. It is now at the dealership and after two weeks they are not sure what is wrong. It might be the transmission the signal we get is pull over to safe area the engine will shut off shortly about 5 minute. This occurred on the freeway in West Virginia, a country road in North Carolina and a local road in Ohio. We we were blessed that we were able to pull over but in a very dangerous section on highway. There was a recall that was supposed to take care the issue but didn't. I opened a case with Chrysler and have not been provided a vehicle to use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529547June 29, 2023
ENGINE
2022 CHRYSLER PACIFICA- Consumer submitted "motor vehicle defect notification form. The notification is in reference to "engine issues". The vehicle has been out of service at least 15 days to repair one or more substantial defects. 3 or more repair attempts have been made to repair the same substantial defect or condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529537June 29, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The charging system is shutting down my vehicle while driving in high speed heavy traffic. I was traveling with my grandchildren and my dog and my vehicle stopped in 90+ degree weather in the middle of no where. Once it ran again I got it to a charging station so I could continue my travels. The check engine light went away and we were traveling home when the charging system shut us down again doing 65 mph on the interstate about 30 miles from any town with no cell service. My vehicle had to be towed from the 30 miles to the closest town and then towed again from the closest town to the closest Chrysler dealership. They can't even get to my vehicle for over 3 weeks and I am out thousands of dollars in rental car fees. I even took my car to the Chrysler dealer before my trip because the check engine light came on and they ran a diagnostics that said my front camera wasn't working. No a single thing about the problems I was about to encounter for about the 5th time!! This happened last year also and I was without a working vehicle for almost 2 1/2 months. This has been an ongoing problem that started about 5 months after I purchased my vehicle. I don't feel safe on the roads because the vehicle just STOPS!! This a such a lemon of a car and the Chrysler dealer knew about these problems before they sold me my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528484June 23, 2023
ENGINE
1. Engine Light and the "A" warning light stay on while driving. 2. It's unsafe with family in the car; fear it will shut off on the highway. 3. yes, the dealer has agreed its a defeated part causing the engine to light to come on 4. No warning lights before driving a car for a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527846June 20, 2023
UNKNOWN OR OTHER
While driving on the highway, the vehicle's transmission completely disconnected and I had to drift to the side of the road. The check engine light came on. I took the vehicle back to the dealeership where a warranty fix was performed. The following day, while driving on the highway at 60mph, the vehicle threw an error and said "stop safely, vehicle will shut off soon" and threw an MIL and a turtle icon. I again had to drift to the shoulder and could only drive at 25mph until resetting the vehicle. Same thing occured every 15-20 miles while driving back to the dealership. Dealer has now had the car for 2 weeks and no sign of getting it back. In all cases if I had been in any level of dense traffic I could easily have been struck; and it resulted in me being stranded on the side of a busy highway multiple times while attemptign to recover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527651June 19, 2023
POWER TRAIN, ENGINE
The vehicle had a safety recall performed on 3/28/23. The safety recall was to fix the problem of the vehicle shutting off while driving. On 4/23/23 while travelling on the highway at 70 the vehicle went into limp mode and started coasting. I had to drift to the side of the road. I was able to restart the vehicle after waiting 2 minutes. The same thing happened while traveling 70 mph on the highway in 6/16/23. It happened again on 6/18/23 while traveling at 55 mph on a country road. There was no shoulder so had to stop in the road. My families safety was put at risk because there was no warning the engine just stops and the car coasts to a stop. The vehicle has not been inspected by Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526655June 12, 2023
ELECTRICAL SYSTEM, POWER TRAIN
I stopped my 2021 Chrysler Pacifica, placed the transmission knob into park, opened the driver's door, leaving it opened with the engine running, and walked to the rear of the vehicle. I opened the tail gate and removed some boxes, threw the boxes into a dumpster, which was approximately 20 feet away and forward of the vehicle. I then returned to get two additional boxes from the rear of my vehicle. I retrieved the boxes and as I walked from the rear of the vehicle, it started to back up. I dropped the boxes, jumped out of the vehicle's path and tried to get into the driver's seat to stop the vehicle, but was unsuccessful as the vehicle picked up speed and the driver's door caught me and I fell. My vehicle was stopped after hitting a parked car in our church lot. Just a scratch on my vehicle's rear bumper, but frontend damage to the compact car it hit. No one else was in my vehicle. I then drove to get urgent care from cuts and bruises. (FYI - My insurance covers 100% of my care). I have aa service appointment to have the vehicle checked out tomorrow morning at San Antonio CDJ.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525382June 5, 2023
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2021 Chrysler Pacifica. The contact stated while refueling the vehicle, the pump handle was set to pump automatically. The contact stated the pump handle was ejected from the filler neck when the fuel tank was full, causing a fuel spill onto the ground. The contact was able to prevent further spilling. The vehicle was not diagnosed or repaired. The manufacturer was contacted and notified of the failure. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524027May 26, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Was driving when vehicle produced an error message that said it was powering down. Coasted on interstate to a stop. Was not able to restart vehicle. Appears to be a common issue with this model, extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522183May 16, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Everyday over the last two weeks, the minivan will just completely shut off while driving down the highway. I have to try to pull over and restart the minivan. This is particularly dangerous here in the southern California area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521694May 12, 2023
POWER TRAIN
Chrysler have used a recall for my vehicle stating that there may be “An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.” I had the recall done by the dealer, but I understand that it does not remedy the root cause of the issue; all the recall does is change the message of the dashboard display to the driver when the failure occurs. I do not feel safe driving in this car on the freeway with my children in it. What good does a dashboard message do when my car has stalled on the freeway traveling at high speed? Or on a remote road where I’m stranded with my children on the car. Please require Chrysler to issue a repair that will resolve the root cause of this problem, instead of simply updating the error message that is shown when it does.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520523May 4, 2023
ENGINE
The vehicle lost power and was not accelerating when pressing on gas pedal. The engine light came on but came off 4 days later. Took to the dealership. The engine light was no longer on. Dealer informed me of the recall and said it will take 2 to 3 days to fix. After 6 days the dealership has contacted me and said it'll be another 2 to 2.5 weeks as software update triggered a need to replace a module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519991May 2, 2023
POWER TRAIN
The car has stalled MULTIPLE times starting on 2/17/23. It's happened on highways and local roads and as soon as it happens the car loses all power and the ability to accelerate. In the case where there is no shoulder, you are stuck on the road until you can get it to start again. In order to start it, you have to hit the ignition button a few times, open the door, close it and wait about a minute before starting it again. It has caused a LOT of danger to my family and has been at the shop multiple times. We are now being told it needs a new transmission with no timeline as to when we'll get the car back. We were denied a loaner and are now stuck with 4 kids and no car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519408April 28, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
The 03A recall has now been performed on our vehicle, and we are not sure if we will pick it up to drive again or not. We are not sure if we trust it. Hybrid system faults have happened three times, this is the best of my memory. April 2022 I had noticed the battery wasn't really being used driving regular routes & made a service appointment. Before the appt we saw a Hybrid System Fault. The dealership in (Town Y) could see the fault, but thought it was a false alarm. They did the prescribed fix for the false alarm, but the fault was still there so they did a repair of some kind. Sept 2022, pulling out from home &at the bottom of the driveway it gave a hybrid system failure or alert, put itself in turtle mode. I pulled back into the garage and parked. Next day I drove 9-10 miles from home to dealership in turtle mode. As I was pulling up to the (state highway) & Main St intersection (was on an incline), the car went from turtle mode to park, lights and alerts were flashing, and it was quite scary. I couldn't get the out of park into neutral to move to the side of the road. I couldn't turn it in or off, it was in a weird kind of limbo or perpetual computer restarting kind of mode. After 15-30 minutes, the wipers started to go on their own volition. The car seemed to have a mind of its own. Had to get towed, 12V battery replacement, radio replacement. Jan 2023, I was driving to school for pickup, <8 miles, neighborhood & highway. Hybrid system fault happened while I was driving on the highway, 4-4.5 miles from home. The alerts were popping up and warning me to pull over now, I did that as fast and safely as I could. The car then seemed stuck in park, I hit the button and opened the door to really turn it off. After a few minutes tried turning it on again. It did turn on. There were still some warnings on the screen I think, but I drove to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518798April 24, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
On 3/27/2023, while driving 75mph down the PA turnpike, our 2021 Chrysler Pacifica Hybrid lost power unexpectedly. Fortunately, my wife and kids were not in the car, as it was frightening to have the engine shutoff while driving in the left lane of a narrow highway that had a small shoulder. I was in the left lane of a 2 lane highway, I placed my turn signal on to try and coast into the right lane and then over to the right shoulder. I still had power steering, but the engine had entirely shut off. When I got onto the small shoulder, I placed my 4-way flashers on. I read the digital read-out on my gauge cluster, it said "Service Charging System" and the check engine light came on. I wasn't sure what this meant so I Googled it. It turned out that a lot of Pacifica Hybrid owners had been having this exact problem. I was able to start the van and slowly drive it the 60 miles back to my house. I called the Chrysler dealership to setup an appointment to have the van inspected. It took them a week to diagnose that it was the van's hybrid heater that was locking prematurely. The part order was a 3-4 week wait. After a month went by and no word from the dealer, I called and was told it would be another week before the part came in. April 19th was when the dealership was able to replace the hybrid heater on my Pacifica. I went out of town for work on April 21st, and returned today, the 24th. The Pacifica hadn't been used since leaving the dealership. The dealership technician also told me the problem I had was due to a software update. Today, the 24th, I took the van out and was driving to pick my kids up when the van digital display said "Stop Safely, Vehicle Will Shut Off Soon". The check engine light came back on along with many other display cautions. I pulled off the side of the busy highway, turned the car off and again, Google'd this new problem. After attempting to restart the van numerous times, I was eventually able to start it and again, limp it back home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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