Chrysler Pacifica Complaints

794 consumer complaints on file.

#11637332January 21, 2025
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
The contact owns a 2022 Chrysler Pacifica. The contact stated that the rear passenger’s seats headrests failed to remain in an upright position. The contact stated that the headrests were not able to be raised into positions and locked to accommodate passenger's necks and back of the heads. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636628January 17, 2025
POWER TRAIN
Vehicle lost power on three occasions while on the highway. STOP SAFELY VEHICLE WILL SHUT OFF SOON showed in cluster and began to lose all power. I had to pull over and turn off vehicle for about 10 minutes to get it to move again. Vehicle was taken to dealer and they reported the transmission needed replacement and was covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636152January 15, 2025
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During 3 separate drives (October11, 2024; December 30, 2024, and January 2, 2025) the vehicle shut off while going uphill on an interstate while the engine was at 3,000 RPM. When I pulled over to the side of the highway and stopped the car, the emergency parking break automatically came on. I had to restart the vehicle 2 or more times in each instance. On January second, the vehicle shut down 5 separate times, some on Interstate 70 and some on US Route 40, all while going uphill between 2000 and 3000rpm. I took it to a local Chrysler dealer January 8th, but they could not recreate the problem or explain why the vehicle was shutting off with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635956January 14, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
I was backing out of the driveway. I had all the safety features on, and I was checking my surroundings. Typically, the blind spot and front sensors would alert me to dangers. However, on this and many other occasions the warnings didn't alert me to danger on my passenger side that I couldn't see. this resulted in damage to the front quarter panel of my van as well as damage to the bumper. The body shop said it would cost at least $5000 to repair the damage. I can't afford that; in turn I am driving around with the damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11635953January 14, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634921January 8, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I received the "Red Wrench" warning light several times, but it would clear. One day while travelling in a 45mph zone the car suddenly stopped and I came to a skidding stop, luckily I was coming to my turn and was only going about 10mph. I did fear I was going to get rear ended, luckily it did not occur. I was stuck in the road and traffic built up. I couldn't push the car off the road because every time I put it in Neutral and opened the drivers door it would go into Park. My daughter lived nearby, so they came to assist with diverting traffic around me and to put safety cones out. I called the County Sheriff because I felt I was a safety hazard. When a Deputy arrived he and my Son In Law were able to push the car off the road while I steered. I was blocking traffic for about 30 minutes. I called a flat bed who towed the vehicle to the dealer. The issue was troubleshot to the Power Inverter Module (PIM) internally shorted causing the Main Battery Disconnect fuse to blow. The dealer replaced the PIM and the Main Battery Disconnect. This occurred on or about June 27, 2023. The dealer invoice is Aug 21, 2023. It took several weeks to get the part and repair. This issue has not re-occurred. At the time mileage was 29564, currently it is 48171.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634334January 6, 2025
BACK OVER PREVENTION
The contact owns a 2022 Chrysler Pacifica. The contact stated while attempting to start the vehicle, the center console display went black and became inoperable. The contact stated that only the back-over prevention camera operated on the screen as needed. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact linked the failure to NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION). The contact stated that the vehicle had already been repaired under the recall; however, the repair failed to prevent the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633792January 3, 2025
UNKNOWN OR OTHER
Car warning flashed while driving on on highway ‘stop safely’ and car powered down and went to limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633466December 31, 2024
STRUCTURE:BODY
While driving the vehicle on a highway - a hard solid piece of the exterior literally separated from the vehicle and flew off. This incident gave rise to the risk of an accident or injury to those traveling behind or to others traveling on the highway. A flying projectile is an inherent safety risk. No external force or event caused this. Vehicle literally fell apart on its own. Some kind of defective attachment process or mechanism. Vehicle was purchased new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632027December 22, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
For the most recent recall, the rear view camera has not been working since August 2024. I’ve been to the dealership 3 times, once in August and twice in November and they cannot resolve the issue. They told me that they’ve sent information to Chrysler and they would contact me in a few days and I have not heard back. This is a huge safety issue as my rear view display is not visible, it’s either a blue screen or grey screen. I need help please
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631915December 21, 2024
ELECTRICAL SYSTEM, ENGINE
On 12/20/2024 my wife was driving about 20mph on a road and with no warning lights or messages the vehicle completely shut down. Nothing would work on the vehicle. She could not even put my hazard lights on or put the vehicle in neutral to move out of the roadway. The vehicle blocked traffic for an hour. It was fortunate the car behind did not hit our vehicle and also that my children were not in the car with her. The police assisted in redirecting traffic around the vehicle but they also were unable to get anything working. A tow truck towed to the dealership to assess what's going on. There was absolutely no warnings or previous instances or issues which makes this extremely dangerous. At only 20mph the car still significantly jerked when it came to an abrupt halt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631638December 19, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact stated that while starting the vehicle, the contact attempted to back up and became aware that the rearview camera was inoperable. The contact stated the image from the rearview camera appeared blank. The contact stated that due to the failure with the rearview camera, the contact rear-ended an object which caused the rear-end of the vehicle to be fractured. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the radio software failed which caused the rearview camera to fail. The contact was informed that a software update was needed. The dealer informed the contact that the update was not available, and the contact was also informed that the rear end of the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 8,852. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631544December 19, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
I was renting this vehicle. On my way home on the highway, going about 70 mph, the vehicle suddenly illuminated the check engine light. Soon after, an message appeared on the dash warning me that I needed to stop and that the vehicle would shut off soon. I immediately pulled over and turned at the next county road. However, I did not realize until this point that my engine power was now being limited to almost nothing. As I crossed a railroad crossing and realized I didn't have engine power, I just hoped that I'd be able to cross and not end up dead on the tracks. Thankfully there was still enough engine power being made available to me to cross the tracks safely and park further down the road. I then turned off the vehicle, called the rental emergency hotline, and was actually able to start the vehicle again at that point without the error. However, the check engine light was still illuminated. I drove the rest of the way home with the check engine light on, but had no other encounter of the message warning me that the vehicle would shut off soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631052December 16, 2024
ENGINE
The check engine light is on with and error code of P0E15 From what I am reading on the web a LOT of people are having/have had this problem. The error code came up during windshield repair and recalibration. The technician advised this has been an ongoing problem and this error keeps coming up even after being cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630555December 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2024 Chrysler Pacifica. The contact stated while driving approximately 55 MPH, the braking system erroneously activated causing the vehicle to abruptly stop. The failure had occurred on several occasions while driving on the same highway. The contact stated that during the failure, the Forward Collision Avoidance: Adaptive Cruise Control was not activated. The vehicle was taken to the local dealer who was able to duplicate the failure, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The contact stated that the vehicle had been modified to accommodate a disabled driver and did not believe that the failure was related to the modification. The failure mileage was approximately 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629401December 7, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
While driving on a busy freeway, a warning light appeared: "Stop safely vehicle will soon shut down" Loss of power in such a situation is dangerous. This happened on three separate occasions during the same trip yesterday. It happened once about a month ago and when we brought it to the dealer, they said it was some sort of computer glitch. On each occasion, after pulling off the road and shutting the car off, we were able to restart and drive normally -- until it happened again. We are taking it to the dealer today. Needless to say, we will not drive the vehicle until this is fixed, because we could be placed in an even more dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629024December 5, 2024
POWER TRAIN, ENGINE
This is the second time this happened in one week. Incident happened immediately after being sent home without repair by the dealership. Driving down the interstate, our car displayed the "Stop Safely. Vehicle will shut off soon." Red turtle light came on, and car lost all acceleration. We managed to pull over without being hit. Turned the car off and then back on. Check engine light was now on, but the car would drive. Hybrid battery was charged at 66%. In both shutdown instances, dealership says it is unable to replicate the problem, and therefore will not look further into the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627754November 27, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626402November 20, 2024
ENGINE, POWER TRAIN
We were driving on the interstate at approximately 70 mph when our car gave the warning, "Stop Soon. Vehicle will shut off." A turtle warning light also lit up. We pulled over to the side of the road and turned the car off. After a few minutes, we were able to turn the car back on and drive home, though the check engine light was then on. We took it to the dealer the next day, with the check engine light still on, and the dealer was unable to reproduce or diagnose the problem. They said there were so many warning codes that they could not determine what was the problem and that if they followed what the codes were telling them, they'd have to replace the entire wiring system of the car. They also said that one or more of the codes was related to the transmission. They drove the car extensively and couldn't reproduce the shutdown. They are currently still trying to diagnose the problem with the car at the dealership. There were no warning signs from the vehicle prior to the incident. The incident occurred right around the time when we would have depleted the all-electric charge and switched over to using gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626039November 18, 2024
POWER TRAIN
When I was on highway, the dash suddenly displayed a notification that asks me to pull over safely because the vehicle would shutdown soon. I had to follow the instruction to pull over on the side of the highway before the vehicle lost propulsion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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