Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#10924832November 7, 2016
STRUCTURE:BODY
THE VEHICLE HAS AN UNUSUAL VIBRATION AT HIGHWAY SPEEDS. THE ROOF BOWS HAVE DETACHED FROM THE ROOFING SHEET METAL CAUSING THE SHEET METAL TO VIBRATE. THE VIBRATION CAUSES THE HEADLINER TO DETACH, AND ASSOCIATED COMPONENTS (HEAT/AC VENTS AND LIGHTS) TO FALL ON OCCUPANTS. THE VIBRATION CAUSES SIGNIFICANT AIR PRESSURE ISSUES WHICH CREATE DIZZYING EFFECTS AND HEADACHE. IN THIS CASE, THE DEALER HAS RE-ATTACHED THE ROOF BOWS TWICE AND NOW THEY ARE DETACHED AGAIN, BUT THE VEHICLE IS OUT OF WARRANTY. THIS IS A COMMON PROBLEM WITH THESE VEHICLES AND CAN BE FOUND IN MULTIPLE LOCATIONS ONLINE, HOWEVER GM IS REFUSING TO FIX THIS PROBLEM. HTTP://WWW.CBSNEWS.COM/NEWS/IS-YOUR-GM-VEHICLE-MAKING-YOU-SICK/ HTTP://WWW.AUTOBLOG.COM/2015/12/30/FULLSIZE-GM-SUVS-MAKING-OWNERS-SICK-REPORT/ HTTP://WWW.AUTOGUIDE.COM/AUTO-NEWS/2015/12/THERE-S-A-BIG-ISSUE-WITH-GM-S-SUVS-AND-NO-ONE-SEEMS-TO-HAVE-A-SOLUTION.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916307October 16, 2016
AIR BAGS
A DRIVER RAN THE RED TRAFFIC LIGHT AND HIT MY VEHICLE AS I WAS MAKING A LEFT TURN IN THE INTERSECTION. THE IMPACT WAS SO INTENSE THAT HE MANAGED TO SHIFT THE ENTIRE FRONT FRAME OF MY VEHICLE. MY AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10914838October 7, 2016
EXTERIOR LIGHTING
HEADLAMPS TOO DULL. HARD TO SEE THE ROAD AT NIGHT. NO SIDE VISION AT NIGHT. HAS BEEN LIKE THIS SINCE NEW. I HAVE COMPLAINED TO 2 DIFFERENT DEALERS AND THEY SAY THERE IS NO PROBLEM. I HAVE PUT IN A COMPLAINT THE THE MANUFACTURER AND HAVE HEARD NOTHING BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911185October 3, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO REDUCE IN SPEED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908452September 21, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A STRANGE ODOR WAS PRESENT IN THE VEHICLE. SEVERAL OCCUPANTS ENDURED MIGRAINES, VERTIGO, NAUSEA, AND VOMITING WHILE IN THE VEHICLE. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. SEVERAL COMPONENTS WERE REPAIRED, BUT THE FAILURE WAS PERSISTENT. THE FAILURE MILEAGE WAS APPROXIMATELY 18,351.
Crash:
No
Fire:
No
Injuries:
6
Deaths:
0
#10905890September 12, 2016
SUSPENSION, WHEELS
HAVE HAD OUR VEHICLE IN THE DEALERSHIP 3 TIMES FOR ROAD/TIRE VIBRATION FROM ?TIRES OR SUSPENSION. DEALERSHIP HAS CHANGED 3 OF 4 TIRES COULD NOT GET ROAD FORCED BALANCES WITH 22 INCH TIRES. DEALERSHIP CLAIMS BAD BATCH OF TIRES FROM BRIDGESTONE. VIBRATION HAS CONTINUED AT SPEEDS OF 70-80 MPH. IT ALL BEGAN AFTER THE FIRST SERVICE AT 5792 MILE AND TIRE ROTATION. VEHICLE WAS BROUGHT BACK TO DEALERSHIP ADVISING OF VIBRATION IN STEERING WHEEL AND BOTH FRONT SEATS. DEALERSHIP CLAIMED THAT THEY WERE NOT ABLE TO GET TIRES BALANCED. HAD TO ORDER 3 DIFFERENT SETS OF REPLACEMENT TIRES WITH NO PREVAIL. BROUGHT BACK AGAIN FOR SECOND REQUIRED SERVICE AND DEALERSHIP HAS ROTATED THE TIRES FOR A SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904602September 8, 2016
AIR BAGS, SERVICE BRAKES, EXTERIOR LIGHTING
TRAILER BRAKE ASSIST MALFUNCTION DURING TRIP WHILE DRIVING WITH TRAILER CONNECTED ON HIGHWAY NO PROBLEM AFTER ENDING TRIP AND DISCONNECTING TRAILER BRAKE ASSIST WARNING LIGHT APPEARED AND 1ST GLANCE BRAKES SEEMED FINE BUT FINAL PEDAL PRESSURE IS VERY STIFF ALMOST CAN'T STOP SUV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904757September 8, 2016
SERVICE BRAKES
I AM WRITING ABOUT MY 2015 CHEVY SUBURBAN. I OWN A LIMOUSINE SERVICE AND USE THE SUBURBAN IN MY FLEET. YESTERDAY A DRIVER, WITH PASSENGERS, HAD A TOTAL FAILURE OF THE POWER BRAKING SYSTEM. IT IS AT A LOCAL REPAIR SHOP NOW, AND I AM BEING TOLD THE AIR PUMP HAD BROKEN APART, INSIDE, SNAPPED THE FAN BELT RESULTING IN NO VACUUM GETTING TO THE POWER BRAKE SYSTEM. MY DRIVER WAS BARELY ABLE TO STOP THE VEHICLE BEFORE REAR ENDING ANOTHER CAR ON THE HIGHWAY. THE VEHICLE HAS 54,000 MILES AND I AM BEING TOLD IS OUT OF THE BUMPER TO BUMPER WARRANTY. THERE ARE ALSO NO OPEN RECALLS. I AM REPORTING THIS ISSUE TO THE NHTSA AND THE MASSACHUSETTS ATTORNEY GENERAL'S OFFICE, AS I BELIEVE THIS IS AN IMMEDIATE DANGER TO THE GENERAL MOTORING PUBLIC. I JUST CONTACTED CHEVROLET BY PHONE AND EMAIL. THE REPRESENTATIVE ON THE PHONE SAID ALL SHE COULD TELL ME IS THAT IT'S OUT OF WARRANTY, THERE WERE NO RECALLS, AND I AM BASICALLY ON MY OWN TO REPAIR. I HOPE YOU ARE ABLE TO INVESTIGATE THIS SITUATION, IDENTIFY THE CAUSE OF THIS FAILURE, AND COME UP WITH A REMEDY FOR THE SAFETY OF EVERYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899777August 31, 2016
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE WAS STATIONARY, DRIVER PLACED AC ON HIGHEST SETTING, BUT NOTHING BLEW OUT (MYLINK SCREEN ALSO DISPLAYS NO AIR). NAVIGATION STOPS WORKING IN MIDDLE OF ROUTE AND CHANGES DESTINATION TO A DIFFERENT COUNTRY (MEXICO). VEHICLE FEELS LIKE IT WANTS TO DIE IN STOP/GO TRAFFIC AND WHILE IN STATIONARY POSITION. WHEN MAKING TURNS AT ANY SPEED, DRIVER WILL BEGIN BRAKING, AND VEHICLE ACCELERATES ON ITS OWN CAUSING MANY NEAR MISS ACCIDENTS INCLUDING ALMOST FALLING OFF A BRIDGE. LASTLY, MANY 2015 SUBURBANS HAVE BEEN RECALLED FOR THEIR AIRBAGS, BUT MINE HAS NOT. CONCERNED THAT OURS MAY BE IMPACTED AND DO NOT WISH TO END UP INJURED OR A FATALITY. NHTSA HAS DOCUMENTED FATALITIES OF AIRBAG FAILURES FROM VEHICLES NOT RECALLED THAT WERE 2015 TAHOE AND SUBURBANS. VIBRATIONS ARE SO LOUD THEY CAUSE MIGRAINES AND EARACHES IN ALL OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897853August 23, 2016
POWER TRAIN, UNKNOWN OR OTHER
EXCESSIVE VIBRATION WHEN TRAVELING AT HIGHWAY SPEEDS BETWEEN 60-70 MPH. VEHICLE HAS BEEN TO DEALERSHIP 3 TIME FOR THIS PROBLEM AND THEY STATE EVERYTHING IS NORMAL. REBALANCED TIRES AND CHECKED THE SUSPENSION BUT IT CANNOT BE FIXED. MANUFACTUIRNG DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888039July 24, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
A/C NO COLD AIR. I WENT TO DEALERSHIP AND THEY TESTED AND SAID THERE'S HUGE HOLE. APPARENTLY THEY ONLY SAID SMALL LEAK. THEY REPLACED WITH NEW CONDENSER. I WAS FORCED TO PAY NEARLY 1,400. ALSO RESURFACE FRONT DISC BRAKE. THIS IS BRAND NEW VEHICLE AND OVER 20 VEHICLES I KNOW HAVE SAME ISSUES. THERE SHOULD BE RECALL ON THIS VEHICLE. I WENT TO DEALER AND THEY SAID DEAL WITH GM. I WENT TO GM THEY WON'T RESOLVE MY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881968July 1, 2016
FUEL/PROPULSION SYSTEM
HEAD GASKET IMPROPERLY INSTALLED BLEW ENGINE AND DAMAGED RADIATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881665June 30, 2016
AIR BAGS, STEERING
TAKATA RECALL- ON MAY 27 2016 WE WERE INVOLVED IN AN ACCIDENT IN OUR 2015 CHEVROLET SUBURBAN. 2 OF THE 4 PASSENGERS PASSED AWAY. WE WERE RAN OFF THE OF ROAD AND HIT TWICE BY A TRUCK PULLING A TRAILER. ALL AIRBAGS EXCEPT THE FRONT PASSENGER AND DRIVERS FRONT AIRBAG DEPLOYED. THIS OCCURRED WHILE THE VEHICLE WAS IN MOTION. WE CROSSED NORTHBOUND LANES AND CAME TO A COMPLETE STOP ABOUT 10 FEET OFF OF THE ROADWAY. A MOTORHOME TOWING A JEEP LOCKED THEIR BRAKES GOING APPROX 65 MPH WHEN THEY SAW US CROSS THE ROAD AND LOST CONTROL CAUSING THEM TO COME OFF OF THE ROADWAY. THEY HIT US, CAUSING US TO SPIN AROUND AND THEN HIT US AGAIN. THE ACCIDENT ENDED WITH US BEING SLAMMED INTO A CEMENT CULVERT. DURING THIS TIME THE FRONT AIRBAGS STILL DID NOT DEPLOY AND ALSO THE STEERING WHEEL BROKE OFF. THE FRONT PASSENGER PASSED AWAY AS WELL AS HIS SISTER SITTING BEHIND HIM. CAN SOMEONE LOOK INTO THIS AND SEE WHY THE FRONT AIRBAGS DID NOT DEPLOY AND ALSO WHY THE STEERING BROKE? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
2
#10870123May 20, 2016
UNKNOWN OR OTHER
VEHICLE HAS UNUSUAL VIBRATION AT HIGHWAY SPEEDS. IT HAS DONE THIS FOR SOME TIME & DOES THIS OVER MOST ROAD TYPES - WE RECENTLY TOOK IT TO FLORIDA ON A 2,000+ MILE VACATION TRIP - IT VIBRATED MOST OF THE TIME ON THE HIGHWAY. HERE IS A 30 DAY LINK TO VIDEO OF VIBRATION: HTTPS://WWW.ICLOUD.COM/ATTACHMENT/?U=HTTPS%3A%2F%2FCVWS.ICLOUD-CONTENT.COM%2FB%2FAAUIP4UFPIYWV-LVSMEY5OZ-LJCHAS2MAF2EQWPYJ_FFK4INUQJUUA3D%2F%24%7BF%7D%3FO%3DAL4P6ORKL19_TBYLINUXRJFFREO4HKMGZEUF9-F6KL4X%26V%3D1%26X%3D3%26A%3DBFU-YAJVAZH_A_-UMWEA_WHIAP8VYTBY%26E%3D1465132707%26K%3D%24%7BUK%7D%26FL%3D%26R%3D985C76D2-CECE-4030-B968-F19DCF98D382-1%26CKC%3DCOM.APPLE.LARGEATTACHMENT%26CKZ%3DFF26F67A-C38C-48F9-A562-D17E77A0EAA3%26P%3D30%26S%3DWPAVFLXTZNBMR3MWZKQJ98QATGI&UK=M7PJEPKTNQI6F1KJHUZCSW&F=IMG_0466.MOV&SZ=45872032
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852507March 30, 2016
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STARTED THE VEHICLE AND ACTIVATED THE AIR CONDITIONER; HOWEVER, HOT AIR CIRCULATED THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED DUE TO A LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850483March 18, 2016
UNKNOWN OR OTHER
REAR HATCH THAT IS ENABLED BY FOOT SENSOR IS ACTIVATED WHEN NOT INTENDED TO AND THE REAR HATCH CAN CLOSE ON OCCUPANT IF NOT PUSHED BY MANUALLY. ASKED DEALERSHIP TO DISABLE FEATURE AND THEY SAID THEY ARE UNABLE TO. THE REAR HATCH CLOSES SPONTANEOSLY WHEN A MOTION IS DETECTED NEAR REAR HATCH AND NOT JUST AS INTENDED TO IF QUICK IN/OUT MOTION OF FOOT BENEATH REAR CAR HATCH IS DETECTED. VERY DANGEROUS IF CHILDREN ARE NEAR WHEN OPEN AND THEY DON'T KNOW HOW TO PUSH HATCH BACK TO PREVENT FROM CLOSING. I HAVE REPEATEDLY REPORTED TO CHEVY AND THEY SAY THERE IS NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849844March 15, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE, SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE ATTEMPTING TO BRAKE THE VEHICLE, THE BRAKES MADE AN ABNORMAL LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE BRAKES AND ROTORS HAD BEEN REPLACED A TOTAL OF THREE TIMES SINCE THE PURCHASE OF THE VEHICLE. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND SLOWED DOWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NOT FAILED AND THAT WAS HOW IT WAS CALIBRATED. THE CONTACT ALSO STATED THAT THE LIFTGATE FAILED TO OPEN AUTOMATICALLY AND HAD TO BE MANUALLY OPERATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845841March 9, 2016
SEATS
THIS OCCURRED AT 331 MILES, PARKED, I ENTERED VEHICLE I STARTED TO SIT AT THE RIGHT FRONT LEFT PASSENGER SEAT NEXT TO DRIVER SEAT AND I EASILY BUMPED INTO THE RIGHT CORNER OF THE SEAT BETWEEN MY LEGS I DIDN'T FELL ANYTHING AT THE TIME AND THE NEXT DAY I FELT THERE WAS HEAVY TUBER BRUISING ON MY LEFT LEG SEEKED FOR HELP AT THE EMERGENCY ROOM BECAUSE HAD DIFFICULTY TO SIT ON ANY CHAIR THE DOCTOR DESCRIBED MY CONDITION AS I HAVE BUMPED INTO SOMETHING AND KEPT TALKING ABOUT IT THE HOLE TIME THE ACTUALL REPORT IS NOT COMPLETED BY THE SECRETARY THAT WORKS FOR THE DOCTOR NHTSA SHOULD INVESTIGATE THE OCCURANCE SINCE THE DOCTOR REPORTED IT AS A INJURY AT THE TIME OF VISIT. I BELIEVE THE SEAT(S) ARE A DEFECT AND THAT THEY SHOULD BE ADRESSED. THIS SUBURBAN IS STILL FOR SALE BUYERS AND OWNERS BEWARE THE DANGER OF THE SEATS AS IT OCCURRED TO ME. I AM 6 FOOT 5 AND A HALF WEIGH AROUND 270 LBS I AM A BIG PERSON.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10839991March 4, 2016
EXTERIOR LIGHTING
ESPECIALLY AT NIGHT, THE "WELCOME LIGHTS/REVERSE LIGHTS" OF A CHEVROLET SUBURBAN CONFUSE ME BECAUSE I THINK THAT PERSON'S VEHICLE IS BACKING UP. THIS CAUSES ME TO EITHER HESITATE OR AT WORST, PANIC IF I THINK THEY ARE ABOUT TO BACK INTO ME. THE PHOTO ATTACHED IS OF A DIFFERENT GM VEHICLE, THE GMC TERRAIN, BUT THE APPEARANCE IS THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836481February 16, 2016
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL AND THE ENTIRE VEHICLE BEGAN TO VIBRATE AND THE CONTACT NOTICED AN ABNORMAL NOISE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED AND BALANCED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED AND BALANCED AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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