Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10002212January 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN STOPPED ON A MODERATE INCLINE, THE DRIVER REMOVED HIS FOOT FROM THE BRAKE AND THE CAR IMMEDIATELY BEGAN TO ROLL DOWN THE GRADE. *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002016January 3, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CONSUMER STATES AS ENGINE WAS STARTING THE VEHICLE BACK FIRED, RESULTING IN AN ENGINE FIRE. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS REFERENCED IN EA02-030
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10001250January 2, 2003
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:GLASS, SIDE/REAR, SUSPENSION
WHILE DRIVING THE VEHICLE STALLED WHILE DRIVING 70 MPH, THE PASSENGER SIDE HEADLAMP BLEW, THE ROOF MOLDING WAS LIFTING ON BOTH SIDES, THE DRIVERS SIDE WINDOW LEAKS AIR AND THE WINDOW HITS HARD IN THE TOP OF THE DOOR JAM, WHEN GOING OVER BUMPS THE VEHICLE SHAKES AND THERE IS A CLUNKING NOISE UNDER THE VEHICLE, THE DEALER REPLACED THE STEERING SHAFT AND THE TIE ROD ENDS YET THE PROBLEM STILL EXIST. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000440December 31, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DEFECTIVE ROTORS. WARP EVERY 10,000 TO 15,000 MILES COULD CAUSE BRAKE FAILURE LEADING TO ACCIDENT. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001681December 30, 2002
AIR BAGS
CONSUMER STATES WHILE HIS WIFE WAS DRIVING THE VEHICLE, HIT A POT HOLE AND LOST CONTROL, HAVING A FRONT COLLISION AND NEITHER OF THE AIR BAGS DEPLOYED. DEALER HAS INSPECTED THE VEHICLE 8 TIMES IN THE LAST TWO YEARS WITH AIR LIGHT SENSOR. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#568353December 27, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATED A MALFUNCTION IN THE ANTI LOCK BRAKE SYSTEM CAUSED HIM TO LOOSE CONTROL OF THE VEHICLE, WHICH RESULTED IN EXTENSIVE DAMAGE TO THE VEHICLE.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10001276December 20, 2002
ELECTRICAL SYSTEM:WIRING
AN UNCONNECTED WIRE RENDERED THE VEHICLE ANTILOCK BRAKE SYSTEM INOPERABLE WHICH IN TURN RESULTED IN AN ACCIDENT. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10001309December 20, 2002
STEERING
CONSUMER STATED THAT WHEN TURNING THE STEERING WHEEL THE VEHICLE WOULD STILL GO FORWARD AND CAUSE A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001236December 19, 2002
SERVICE BRAKES, AIR:DISC
THE BRAKE DISC KEEPS WARPING. CONSUMER HAS TO REPLACE THEM EVERY 12/14 THOUSAND MILES. THE DEALERSHIP HAS REPLACED ROTORS 3 TIMES AND TURN THEM TWICE, BUT PROBLEM THIS RECURRED. TS BRAKES PULSATED AT 12,374, 17,770, 18,856, 34,526, 38,960 AND 52,459 MILES. ROTORS REPLACED 4 TIMES. THERE WAS ALSO A MISS AT IDLE AND IN PARK. DEALER UNABLE TO VERIFY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000289December 19, 2002
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE STARTS ONE TIME DAILY AS OWNERS MANUAL STATES ON STARTING VEHICLE. THERE AFTER IT REQUIRES TWO TO FOUR EFFORTS TO START THE CAR WITH MULTIPLE CRANKS OF THE ENGINE. SOMETIMES THE VEHICLE WILL START THE FIRST TIME, AFTER THE CAR HAS FIRST BEEN STARTED, BUT MORE OFTEN IT WILL NOT. VEHICLE TAKEN TO DEALER WHO COULD NOT FIND ANY ENGINE CODES BUT ADVISED ME THAT THE NEGATIVE BATTERY CABLE WAS LOOSE AND THEREFORE NOT COMMUNICATING TO THE COMPUTER PROPERLY. VEHICLE DRIVEN FROM DEALERSHIP, STOPPED, AND THIRTY MINUTES LATER IN TRYING TO START, IT TOOK TWO CRANKS OF THE IGNITION. WENT BACK TO DEALER WHO THEN ADVISED THAT THIS PROBLEM WAS HAPPENING IN OTHER CHEVROLET MODELS. ADVISED THAT THEY WOULD CONTACT GM TO SEE OF A FIX AND ADVISE ME. AFTER SEVERAL DAYS ON NO RESPONSE FROM THE DEALER, WENT BACK AND WAS TOLD THIS TIME THAT GM WOULD HAVE TO FIGURE OUT A FIX OR SOMETHING. BUT KEEP CHECKING WITH THEM. I CAN HARDLY WAIT TO GET MY QUESTIONAIRE ABOUT CUSTOMER SATISFACTION OF REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000159December 17, 2002
ENGINE AND ENGINE COOLING
I BOUGHT MY 1996 IMPALA SS BRAND NEW, AND EVERY YEAR SINCE THEN IN THE WINTER TIME I LOOSE THE HEAT. THE DEALER, WHILE THE CAR WAS STILL UNDER WARRANTY, WOULD FLUSH THE HEATER CORE AND SOMETIMES REPLACE IT YEARLY. THE PROBLEM STILL IS NOT FIXED, AND I HAVE LOST THE HEAT IN THE CAR AGAIN AND THE DEALER WILL NO LONGER FIX THE PROBLEM BECAUSE THEY CLAIM IT IS OUT OF WARRANTY EVEN THOUGH THEY HAVE ALL OF THE SERVICE RECORDS SHOWING THE HISTORY OF THE PROBLEM. I THINK THIS IS TOTALLY UNFAIR TO THE OWNER, AND I HAVE TALKED TO MANY CAPRICE/IMPALA SS OWNERS OF THIS YEAR WHO ARE GOING THROUGH THE SAME PROBLEM. CHEVY KNOWS OF THE PROBLEM BUT DOES NOTHING TO CORRECT IT, AND NOW THE OWNERS ARE LEFT WITH THE BILL AND IF YOU CANNOT AFFORD TO HAVE THEM FIX IT YOU DRIVE IN A COLD CAR. IF THEY DO NOT KNOW WHAT IS CAUSING THIS PROBLEM, THEN CHEVY/DEALERSHIP SHOULD BE RESPONSIBLE FOR FLUSHING OR REPLACING MY HEATER CORE(WHATEVER IS NEEDED TO RESTORE THE HEAT) FOR AS LONG AS I OWN THE CAR. I NEED SOME HELP WITH THIS, I AM ONLY A SMALL GUY FIGHTING A GIANT. ANY ASSISTANCE YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED. THANKS KJB. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000133December 16, 2002
SEAT BELTS:FRONT:RETRACTOR, SEAT BELTS:FRONT
FRONT SEAT BELT RETRACTOR AND MOTION LOOK-UP DEVICE FAILLED WITHOUT WARNING. UPON REPLACEMENT FOUND THAT THE RETRACTION SPRING HAD WORN THROUGH THE PLASTIC SIDE COVER. FALURE OCCURRED WHEN I LEANED FORWARD AND APPLIED FORCE TO THE SEAT BELT SHOULDER HARNESS. IF IT HAD OCCURRED IN AN ACCIDENT, I WOULD NOT HAVE BEEN RESTRAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000055December 14, 2002
AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL:CRUISE CONTROL
ELECTRICAL PROBLEMS CAUSING ACCELERATOR TO STICK AND USING CRUISE CONTROL DOES THE SAME. CAUSING WRECK WITH INJURIES AND NO AIRBAG DEPLOYMENT UPON IMPACT OF CRASH WITH SPEED OVER 55 MPH TO HEAD ON INTO TO TREE. COULD NOT STOP CAR EVEN WHEN BRAKES WERE APPLIED AND HAD TO TURN KEY OFF TO STOP CAR FROM BLOWING UP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10000028December 13, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING ON THE INTERSTATE ANF AS I WAS SLOWING DOWN THE CAR BEGAN DOWNSHIFTING ROUGH. AS I INCREASED SPEED OUT OF THE EXIT THE CAR WAS "JERKING" AND SHIFTING VERY ROUGH. THE "CHECK ENGINE" LIGHT CAME ON. IT TOOK 2 WEEKS TO REPLACE THE TRANSMISSION VALVE BODY, WIRING HARNESS, AND SOLENOIDS IN THE TRANSMISSION. THIS CAR ONLY HAD 400 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770698December 10, 2002
VEHICLE SPEED CONTROL
HOW MANY MORE ARE OUT THERE THAT CAN CAUSE AN ACCIDENT OR DEATH? DT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#770626December 9, 2002
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
PASSENGER HEATED SEAT CREATED AN ELECTRICAL FIRE (NO FLAMES) ABOUT 30 MINUTES INTO TRIP. SEAT TOGGLE WAS SET AT "LOW". LEATHER WAS CHARRED, FOAM SEAT PADDING MELTED IN HOTTEST AREA OF THE BURN, PERSONAL PROPERTY ON THE SEAT WAS DESTROYED. THE TEMPERATURE OF THE HEAT MELTED A CD CASE AND PENS WHICH WERE IN A BAG ON THE SEAT. DRIVER RECEIVED BURNS ON FINGERS WHEN THEY BRUSHED AGAINST SEAT. GM HAS BEEN CONTACTED BY OWNER FOR ASSISTANCE. THE GM REPRESENTATIVE STATE THEY ARE UNAWARE OF ANY OTHER OCCURANCE. DT
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#568601December 6, 2002
SERVICE BRAKES, HYDRAULIC
AIRBAG LIGHT WORKS INTERMITTENTLY, REPAIRED TWICE. BRAKES PULSATE, ROTORS HAVE TO BE RESURFACED EACH YEAR. BRAKE LIGHT WORKS INTERMITTENLY. THERE IS AND ODOR COMING FROM THE AIR CONDITIONING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770565December 6, 2002
PARKING BRAKE
WHEN ACCELERATING TO ENTER THE FREEWAY AT ABOUT 45+ MILES AN HOUR, THE CAR WOULD NOT STOP ACCELERATING. I TRIED TO PUT THE CAR IN NEUTRAL, DOWNSHIFT, AND APPLY THE BRAKES. I ALSO AT THE URGING OF 911 STAFF, APPLIED THE EMERGENCY BRAKES. THE CAR AFTER ROUGHLY 5 MILES OF CONTINUED ACCELERATION EVENTUALLY STOPPED. THE CAR WAS TOWED TO THE DEALER WE BOUGHT THE CAR FROM. THEY PROMPLTY TOLD US IT WAS THE FAULT OF OUR FLOOR MAT. THEY REPORTED THAT WE WOULD NEED TO PAY THE $2000.00 TO REPLACE THE BRAKES, ROTERS, AND CALIPERS. THE HEAD OF SERVICE SUGGESTED WE CALL OUR INSURANCE COMPANY TO HAVE THEM PAY FOR THE DAMAGE TO THE BRAKES, ETC. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023867December 6, 2002
SEAT BELTS:FRONT
THE DRIVER SIDE SEATBELT WAS INOPERATIVE. WHEN SEATBELT WAS EXTENDED OUTWARD, IT WOULD NOT RETRACT. BY ASSUMPTION, CONSUMER TESTED THE BELTS BY SLAMMING ON BRAKES, AND THEY DIDN'T RETRACT. TS CONSUMER ALSO REMOVED THE MOLDING AND FOUND THE RECOIL SPRING WAS PROTRUDING OUT OF HOLE ON THE COVER. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023661December 4, 2002
VEHICLE SPEED CONTROL:LINKAGES
CONSUMER STATES WHILE AT STOP THE VEHICLE AUTOMATICALLY SURGED FORWARD. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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