Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10109966February 6, 2005
POWER TRAIN:AXLE HUBS, ELECTRICAL SYSTEM
BOTH LEFT AND RIGHT HUB BEARING ASSEMBLY HAVE BEEN DIAGNOSED AS LOOSE. AN INDEPENDENT REPAIR SHOP ADVISED THAT BOTH NEED TO BE REPLACED BEFORE AN ALIGNMENT COULD BE PERFORMED. JOHN WIGANT OF WALKER CHEVROLET TOLD ME, PRIOR TO A WRITTEN STATEMENT, THAT BOTH SIDES EXHIBIT A WORN OUT DIAGNOSIS, BUT THAT ONLY ONE SIDE SHOULD BE REPLACED NOW AND THAT THE OTHER MIGHT NEVER NEED TO BE REPLACED OR IT COULD GET WORSE. IN A WRITTEN STATEMENT FROM JOHN WIGANT OF WALKER CHEVROLET, I WAS INFORMED THAT ONLY THE PASSENGER SIDE BEARING SHOULD BE REPLACED. I HAVE HAD OTHER PROBLEMS WITH ROTORS THAT LITERALLY SHOOK MY FRONT END AND STEERING COLUMN DURING THE WARRANTY PERIOD OF 36,000 MILES. AND THE INTERMEDIATE SHAFT HAS BEEN REPAIRED AND REPLACED 3 TIMES. THE LAST TIME IT WAS REPORTED ON NOVEMBER 18, '04 AND NOT REPAIRED UNTIL DECEMBER 30, '04 AT 53,267 MILES. I HAVE BEEN ADVISED THAT REPLACING THESE HUB BEARINGS WILL COST ME ABOUT $1,000.00 TO REPAIR. I HAVE READ ANOTHER COMPLAINT IN NHTSA FILES THAT A SAME YEAR IMPALA FRONT WHEEL OR AXLE FELL OFF AND CAUSED A DRIVER TO VEER OFF THE ROAD. I FEEL THAT THE PAST ROTOR AND INTERMEDIATE SHAFT PROBLEMS HAVE EXASPERATED THIS WEAR AND CAUSED IT TO BE A BIGGER PROBLEM. I HAVE HAD PROBLEMS WITH THE ELECTRICAL SYSTEM, SPEEDOMETER CABLE, RADIO, AND REAR WINDOW. ALL HAVE BEEN SERVICED, BUT CONTINUE TO EXHIBIT THE SAME PROBLEMS THAT EXISTED BEFORE REPAIR OR REPLACEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105390January 28, 2005
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES, SUSPENSION
THE CONSUMER STATES THE HEAD LIGHT LENSES PRODUCED CONDENSATION. AS A RESULT, THE LIGHTS WERE DIM. *JB WATER WAS GETTING INTO THE HEADLIGHTS AND THERE WAS A FRONT AND REAR ALIGNMENT PROBLEM. AS A RESULT OF THESE TWO PROBLEMS, THERE WAS POOR NIGHT VISION AND THE TIRES NEEDED TO BE REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107813January 24, 2005
STEERING:GEAR BOX:SHAFT SECTOR
CLUNKING NOISE FROM THE STEERING MECHANISM WHEN TURNING LEFT OR RIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107660January 21, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE INTAKE MANIFOLD/GASKET ON THIS VEHICLE HAS TO BE REPLACED. CAR WAS OVERHEATING WHEN IDLE. NO HEAT WAS BEING GENERATED. COST TO REPAIR HAS BEEN QUOTED AS $580. THIS IS A KNOWN PROBLEM ON THESE VEHICLES, GM NEEDS TO ISSUE A RECALL AS ANY KNOWLEDGEABLE MECHANIC IS AWARE OF THIS VERY COMMON PROBLEM, DUE TO POOR-QUALITY INTAKE MANIFOLD/GASKETS BEING USED ON THESE VEHICLES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108567January 21, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
WHILE STOOPED AT A RED LIGHT THE REAR WINDOW DEFROST COIL POPPED, SHATTERING THE REAR WINDOW. THE WIRES FROM THE DEFROST COIL HAVE COMPLETELY SEPARATED FROM THE WINDOW. THE DEALER STATED THEY CAN'T COVER THE WINDOW. THE DEFROSTER WAS NOT ON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107635January 20, 2005
SUSPENSION:FRONT
SINCE SHORTLY AFTER CAR WAS PURCHASED THERE IS A NOTICEABLE CLUNKING/POPPING NOISE COMING FROM THE RIGHT FRONT OF THE CAR. THIS IS ESPECIALLY HEARD WHEN GOING OVER A BUMP. ORIGINAL THOUGHT WAS THAT IT WAS EITHER AN ARM OR A JOINT. DEALER SAID IT WAS NOT A PROBLEM AND SUBSEQUENT COMPLAINTS HAVE RESULTED IN MY BEING TOLD IT WAS EITHER "IN MY STEERING COLUMN" (WHICH I FIND ODD SINCE THAT IS ON THE LEFT), OR A "NOISE THAT DOESN'T MEAN ANYTHING", OR "SOMETHING TYPICAL TO ALUMINUM ROCKERS", OR EVEN THAT IT WAS SOMETHING THEY HEARD MANY COMPLAINTS ABOUT BUT IT WASN'T HURTING ANYTHING. I HAVE HAD THE CAR SINCE IT WAS NEW IN NOVEMBER 2000 SO APPARENTLY THE NOISE IS NOT A SAFETY HAZARD, OR AT LEAST NOT TO ME, AND NOT YET. I REMAIN CONCERNED AND COMPLAIN ABOUT IT ALMOST EACH TIME I TAKE IT IN TO THE MECHANIC FOR ANY OTHER WORK. TODAY THE LOCAL CHEVROLET REP OFFERED TO PAY 50% OF THE REPAIR COST TO DO SOMETHING TO THE STEERING WHICH THEY THINK IS THE CAUSE, BUT WHY SHOULD I PAY FOR SOMETHING THEIR CAR DOES THAT IT SHOULD NOT? BESIDES, I DON'T THINK A RIGHT FRONT TIRE AREA NOISE IS MUCH RELATED TO THE STEERING. INCIDENT DATE IS SINCE SHORTLY AFTER I PURCHASED THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107648January 20, 2005
STEERING
FRONT END- ABOUT ONE WEEK AFTER PURCHASING VEHICLE FROM A DEALERSHIP, THE FRONT END FELT LIKE IT WAS GOING TO FALL IN. THE WHEELS FEEL LIKE THEY WERE GOING TO ROLL OFF, THERE'S A CLICKING NOISE WHEN STEERING WHEEL IS TURNED. FEELS LIKE THE FRONT END IS GOING TO FOLD IN. TOLD INTERMEDIATE SHAFT 100% SAFE TO DRIVE AND STILL WAITING FOR PART FOR ABOUT A MONTH NOW. WHEN DID PROBLEM FIRST GET REPORTED TO CHEVY? WHEN ARE CONSUMERS GOING TO BE MADE AWARE? AFTER PURCHASING VEHICLE TO FIND THEY HAVE A PROBLEM? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107585January 19, 2005
ENGINE AND ENGINE COOLING
I HAVE TWO GM CARS BOTH 2001 MY GRAND AM I JUST CHANGED THE MANIFOLD GASKETS AND THE HEAD GASKETS, NOW MY IMPALA ALSO NEEDS THE SAME GASKETS CHANGED MAYBE THERE IS A REASON FOR THIS DEFECT. I DO NOT THINK THAT IT POSSIBLE TO CHANGE THESE GASKETS AFTER FOUR YEARS. MY GRAND AM WAS COVERED MY IMPALA IS NOT. WHAT HAPPENS IN THE NEXT FOUR YEARS? PLEASE RESPOND. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106524January 18, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
FUEL PRESSURE REGULATOR FAILURE 3.4L V6 ENGINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107418January 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE VEHICLE WAS TAKEN FOR REGULAR CHECKUP WHEN RESULTS SHOWED THAT THE BRAKE PADS WERE FALLING OFF AND THE ROTORS NEEDED TO BE REPLACED. THERE WAS NO SIGN OF REPAIR PRIOR TO THIS OCCASION, WHICH COULD HAVE BEEN DANGEROUS IF THE VEHICLE WAS TRAVELING ON THE HIGHWAY AND THE BRAKES DID NOT OPERATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106585January 18, 2005
STEERING:GEAR BOX:SHAFT SECTOR
I BOUGHT THE CAR NEW AND WITHIN 32000 MILES YOU COULD FEEL A CLUNK IN THE STEERING COLUMN. THE IMPALA WAS DRIVEN UNDER NORMAL DAY TO DAY USAGE AND WAS PROPERLY MAINTAINED. TOOK THE CAR IN FOR WARRANTY WORK AND WAS TOLD THEY HAD TO LUBE AND REPLACE A PIECE ON THE INTERMEDIATE SHAFT OF THE STEERING. NOW AT 81000 MILES THE SAME CHARACTERISTICS SHOW UP AGAIN! INTERMEDIATE SHAFT ON STEERING COLUMN STARTS WITH A CLICKING NOISE AND THROUGH USAGE AND TIME GETS WORSE. YOU START FEELING THE CLICK THROUGH THE STEERING COLUMN AND WHEEL AT LOW SPEEDS AND WHEN THE BRAKE IS DEPRESSED WHILE DRIVING! I FEEL AS AN AIRCRAFT MECHANIC AND IN MY PROFESSIONAL OPINION GM NEEDS TO BE MADE TO HAVE A RECALL ON ALL IMPALA'S PRODUCED FROM 2000 THRU 2004. THIS CLICKING IS A FAILURE OF THE INTERMEDIATE SHAFT AND OTHER STEERING COMPONENTS ASSOCIATED IT AND WILL LEAD TO SUBSEQUENT FAILURE AND ACCIDENT IN THIS VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106594January 18, 2005
STEERING:GEAR BOX:SHAFT SECTOR
I'M GETTING A "POP" AND "KLUNK" IN THE FRONT END. I WAS TOLD BY AN INDEPENDENT SERVICE PERSON THAT THE RACK AND PINION WAS GOING BAD. I HAVE TALKED TO MY LOCAL GM DEALER, AND THEY HAVE TOLD ME THAT THEY DON'T HAVE A RECALL OR SERVICE BULLETIN ON IT. MY CAR HAS ONLY 45K ON IT, HARD TO BELIEVE THAT SOMETHING IMPORTANT AS STEERING IS GOING BAD IN LESS THAN 50,000 MILES. I DON'T FEEL LIKE I HAVE TO REPLACE IT AT MY EXPENSE, WHEN IT SEEMS TO BE A FACTORY DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106510January 17, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT WARMER IN MY 2001 CHEVY IMPALA OVERHEATED CAUSING 3 LARGE(QUARTER SIZED) BLISTERING BURNS ON MY BACKSIDE. I TURNED IT OFF UPON FEELING THE BURNING, AND LATER IT DID NOT TURN ON AT ALL. MY CHEVY DEALER FIXED THE SEAT WARMERS AND THE REPAIR WAS COVERED UNDER WARRANTY. 18 DAYS LATER THE BLISTERS ARE STILL HEALING. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10106514January 17, 2005
ENGINE AND ENGINE COOLING
LEAK OF COOLANT, LOW COOLANT LIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106437January 16, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY
CLUNKING NOISE WHEN TURNING STEERING WHEEL AND YOU COULD FEEL IT IN THE STEERING WHEEL DEALER SAID INTERMEDIATE SHAFT NEEDED REPLACING. THEY ALSO SAID THE TIE ROD ENDS WERE WORN SO BAD THE WHEELS COULD FALL OFF. ALL OF THIS IS HAPPENING WITH ONLY 26,000 MILES ON VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106330January 14, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
SMELLED GASOLINE. FUEL PRESSURE REGULATOR FAILED. WAS REPLACED, OLD PART IS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111055January 13, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE CONSUMER ACCELERATED FROM A STOP HE HEARD A CLICKING NOISE. *NM THE TRANSMISSION HAD GONE OUT. THE BATTERY HAD GONE DEAD AND HAD A CRACK IN IT. ALSO, WHILE THE VEHICLE WAS IN MOTION, GOING 65 MPH IN CRUISE, THE MOTOR SUDDENLY SPED UP THEN SLOWED DOWN AND A GRINDING NOISE WAS HEARD. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109481January 12, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING THE VEHICLE'S BRAKES FAILED. *NM THE CONSUMER STATED THE ABS DID PERFORM AS DESIGNED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10107169January 11, 2005
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
THE STEERING WHEEL LOCKS UP WHEN THE VEHICLE IS MAKING TURNS WHICH INCREASES THE RISK OF A CRASH. TAKEN TO DEALER FOR CHECK UP, AND RESULTS SHOWED THAT A GEAR IN THE STEERING BOX NEEDED TO BE REPLACED.*AK. THE POWER STEERING STOPS WORKING DURING TURNS. SOMETIMES IT DIDN'T WORK AT ALL, OTHER TIMES, IT WORKED WHEN STARTING A TURN THE STOPPED PART WAY THROUGH THE TURN. A SMALL PERSON WOULD HAVE A PROBLEM TURNING THE VEHICLE. TOOK VEHICLE TO USED CAR DEALER, AND MECHANIC ADVISED HIM THAT A GEAR IN THE STEERING BOX WENT BAD, AND PUT A NEW STEERING BOX IN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106105January 11, 2005
ELECTRICAL SYSTEM
I WOULD LIKE TO REPORT A POSSIBLE DEFECT WITH GM/CHEVROLET'S ELECTRICAL SYSTEM OR BODY CONTROL MODULE, WHICH DISABLES MY CAR'S DIRECTIONAL SIGNALS (E.G., BLINKERS). I HAVE HAD THIS PROBLEM FOR SEVERAL MONTHS AND TOOK IT TO THE DEALER, WHO TOLD ME IT WAS AN ELECTRICAL PROBLEM WITH THE BODY CONTROL MODULE (BCM), WHICH NEEDED TO BE REPLACED. THEY REPLACED THE BCM WITH A NEW ONE, BUT THE DIRECTIONAL SIGNALS STILL DO NOT WORK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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