Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10171260October 18, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
DT*: THE CONTACT STATED WHILE HITTING A BUMP, THERE WAS EXCESSIVE PLAY IN THE STEERING WHEEL. THE DEALERSHIP REPLACED THE OIL IN THE GEAR BOX. THE PROBLEM RETURNED TWO YEARS LATER. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170976October 16, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2002 IMPALA. I EXPERIENCED A COOLANT LEAK FOR SEVERAL MONTHS. I TOOK IT TO THE DEALER WHO TOLD ME THEY NEEDED TO REPLACE THE INTAKE MANIFOLD GASKET. THIS CAN RESULT, AMONG OTHER THINGS, ENGINE SEIZURE, BLOWING A ROD, ETC. I BELIEVE THIS IS REFERRED TO IN SERVICE BULLETIN NUMBER: 070803 AND NHTSA ITEM NUMBER: 10003814 PER RECORDS FOUND ON THIS SITE. AFTER CALLING CHEVROLET'S 800 NUMBER, I WAS TOLD THERE WAS A RECALL ASSOCIATED WITH THIS FOR MY VIN, BUT THEY ONLY OFFERED IT FOR 2 YEARS, FROM 07/03 - 07/05. SINCE I PURCHASED THIS VEHICLE USED, I WAS NOT SENT A RECALL NOTICE AND NOW IT APPEARS I HAVE TO PAY THE RATHER EXPENSIVE REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170804October 14, 2006
ENGINE AND ENGINE COOLING:ENGINE
MY 2003 IMPALA STARTED WITH A SLOW LOOSE OF COOLANT. EVERY WEEK OR SO WOULD HAVE TO ADD TO THE OVERFLOW, BUT NEVER SAW A LEAK. WAS OVER-HEATING TOO. EVENTUALLY IT WOULD HAVE A TICKING FROM THE ENGINE AREA WHEN STARTING CAR. IT WASN'T ALL THE TIME THOUGH. I NOTICED THAT THERE WAS OIL ON MY DRIVEWAY AND THE OIL WAS ABOUT A 1/2 QUART LOW. CHECKED AGAIN IN COUPLE DAYS AND NEEDED TO ADD A QUART BECAUSE LIGHT CAME ON. TWO DAYS LATER LIGHT CAME ON AGAIN. TOOK IT TO A CHEVY DEALERSHIP WHO INFORMED ME THAT THE GASKET NEEDED REPLACING IN THE INTAKE MANIFOLD BECAUSE COOLANT MIXED WITH OIL. ALSO NEEDED COOLANT FLUSH, AND OIL CHANGE AND ANOTHER GASKET. THEY TOLD ME THERE WAS LOTS OF SLUDGE IN ENGINE AND COULD CAUSE MORE PROBLEMS IN THE FUTURE. THE CAR HAS 68,000 MILES ON IT AND IT COST ME OVER $1300 TO REPAIR. WHAT A SHOCK TO THE POCKET BOOK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170824October 14, 2006
SUSPENSION, STEERING, STRUCTURE
A STATE INSPECTION @30,000 MILES REVEALED A BAD UPPER CONTROL ARM, LEFT AND RIGHT INNER TIE ROD ENDS AND BOTH MOTOR MOUNTS. MY MECHANIC FEELS AS THOUGH THESE PART FAILURES ARE VERY PREMATURE AND WERE CAUSED BY A VERY LOOSE STEERING RACK . HE TOLD ME THAT I SHOULD CONTACT SOMEONE TO SEE IF THERE IS A REPAIR BULLETIN FOR THIS PROBLEM. I DON'T THINK A CAR SHOULD NEED THAT KIND OF FRONT END WORK A 30,000 MILES . I'M ALSO CONCERNED THAT MY WIFE ,WHO DRIVES THE CAR ON A DAILY BASIS, IS AT RISK WHILE DRIVING HERSELF AND OUR 2 KIDS TO AND FROM THEIR DAILY ROUTINES. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO CORRECT THIS PROBLEM AS SOON AS POSSIBLE!! THANK YOU!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170671October 12, 2006
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
DEFECTIVE HEADLIGHT ASSEMBLY. MOISTURE CONDENSES ON FRONT OF ASSEMBLY OBSCURING LIGHT SOMEWHAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170692October 12, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FUSE BLOW OUT. THE CAR CUTS OFF AND STOPS WHILE DRIVING, BLOWING OUT THE FUSE. WHEN A NEW FUSE IS INSTALLED AND THE ENGINE IS STARTED, IT BLOWS OUT AGAIN. THE PROBLEM IS CAUSED BY A FAULTY WIRING HARNESS TO THE FUEL PUMP ASSEMBLY. THE WIRING ON THE FUEL PUMP SENDER UNIT MELTS AND PEELS BACK THE INSULATION, CAUSING THE BARE WIRES TO TOUCH AND SHORT AGAINST THEMSELVES OR GROUND OUT AGAINST THE CAR. THIS OCCURS RIGHT AT THE TOP OF THE FUEL PUMP TANK ON THE SENDER ASSEMBLY OR JUST INSIDE THE TANK. THE FUEL PUMP WIRING HARNESSES ON THESE VEHICLES ARE PROBLEMATIC AND DEFECTIVE, POTENTIALLY CAUSING A FIRE IN THE FUEL TANK AND EVENTUALLY A CATASTROPHIC EXPLOSION. A NEW FUEL PUMP SENDER (OEM PART NO. 25028955) WAS REPLACED IN ADDITION TO A NEW ELECTRIC FUEL PUMP, AND NEW FUEL FILTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170479October 11, 2006
ELECTRICAL SYSTEM
2002 IMPALA LS WITH SERIOUS ELECTRICAL PROBLEMS. THE FIRST PROBLEM STARTED WITH THE TURN SIGNALS GOING OUT. THEN THE RADIO WOULD NOT GO OFF EVEN WHEN THE KEYS WERE OUT AND DOORS LOCKED, AND SOMETIMES DOES NOT WORK AT ALL. AUTOMATIC DOOR LOCK NO LONGER WORKS. WHEN TRYING TO START THE CAR, I HAVE TO TURN THE KEY SEVERAL TIMES AND THEN WAIT FOR IT TO FINALLY START. THE INTERIOR LIGHTS FLICKER. THE HEADLIGHTS DON'T ALWAYS WORK - I TRY NOT TO DRIVE AT NIGHT BECAUSE I NEVER KNOW WHEN THEY'LL GO OUT. THE INSTRUMENT PANEL WORKS ABOUT HALF THE TIME, SO I DON'T KNOW HOW MUCH FUEL I HAVE OR HOW FAST I AM GOING. THE MESSAGE DISPLAY GOES BETWEEN "SECURITY", "HIGH BEAM OUT", "SERVICE ENGINE SOON", WHEN IT'S WORKING. THERE SEEMS TO BE A NEW ELECTRICAL COMPONENT THAT GOES OUT EACH DAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170500October 11, 2006
EXTERIOR LIGHTING:TAIL LIGHTS
DT*: THE CONTACT STATED WATER COLLECTED IN THE TAIL LIGHTS. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE TAIL LIGHTS NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169848October 3, 2006
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, ELECTRICAL SYSTEM:WIRING
MY 2000 IMPALA HAS A PROBLEM WITH THE PASSLOCK SYSTEM WHICH CAUSES THE VEHICLE TO STOP WORKING OR SURGE WHILE DRIVING AND CAUSES INTERMITTENT DIFFICULTIES WITH STARTING. THIS IS A WIDESPREAD PROBLEM AMONG GM OWNERS AND WE HAVE MADE NEARLY 13 VISITS TO THE DEALER TO ADDRESS THIS SAFETY ISSUE. WE HAVE HAD THE IGNITION REPLACED, BUT ON MOST VISITS GM STAFF ARE UNABLE TO DIAGNOSE, AND HENCE, UNABLE TO TREAT THE PROBLEM. ANOTHER SAFETY ISSUE IS RELATED TO STARTING. SINCE MY WIFE DRIVES THE CAR, SHE IS OFTEN LEFT UNSAFE IN AREAS DURING THE 20+ TIMES THAT SHE HAS NOT BEEN ABLE TO START HER CAR. WHILE NO INJURIES HAVE YET BEEN LINKED TO THIS PROBLEM WITH OUR VEHICLE, IS SUCH A WIDESPREAD PROBLEM WITH GM VEHICLES THAT IT NEEDS TO BE ADDRESSED. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169657September 30, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
WHILE ENGAGING IN A RIGHT OR LEFT HAND TURN, A KNOCKING NOISE IS DETECTED IN THE STEERING WHEEL BOX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169557September 28, 2006
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CAR SPEEDS UP WITH NO CRUISE CONTROL WHEN I THE HIT BRAKE IT GOES BACK TO NORMAL SPEED. IT IS AN INTERMITTENT PROBLEM. CAR WANTS TO STOP AT STOP SIGNS MUST STEP ON GAS TO KEEP RUNNING. DRIVING ALONG CAR SOMETIMES FEEL LIKE ITS NOT GETTING GAS AND SHAKES AND MISSES. AIR CONDITION WORKS SOMETIMES BLOWS COLD THEN GOES TO HOT AIR. I THINK THIS IS UNSAFE. DEALER CAN'T FIND PROBLEMS CHEVY WON'T DO ANYTHING ABOUT IT. THIS IS A 2006 CHEV IMPALA WITH 3.9 V6 ENGINE 8400 MILES ON IT . WE BOUGHT CAR IN MAY 2006 AND PROBLEMS STARTED RIGHT AWAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169032September 23, 2006
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
HEADLIGHTS GO OFF WHEN SWITCHING BETWEEN HIGH BEAM AND LOW BEAM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168959September 22, 2006
EXTERIOR LIGHTING:HEADLIGHTS
COMPLETE HEADLIGHT FAILURE, WHILE DRIVING AT NIGHT. COULD NOT GET HEADLIGHTS TO COME ON. THIS HAS HAPPENED A FEW TIMES. VERY CONCERNED FOR MY SAFETY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169008September 22, 2006
SEAT BELTS:REAR/OTHER
FOUND THE RIGHT REAR SEAT BELT CONNECTION TWISTED WHERE IT MOUNTS TO THE CAR CHASSIS. IT DOES NOT APPEAR TO BE MOUNTED IN THE SAME MANNER AS THE LEFT REAR SEAT BELT CONNECTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169014September 22, 2006
STEERING
CLUNKING/BANGING NOISE FELT IN STEERING WHEEL, GAS AND BRAKE PEDALS WHEN TURNING RIGHT OR LEFT AND SOMETIMES WHEN GOING STRAIGHT ON A ROUGH SURFACE. TAKEN TO DEALER THREE TIMES FOR REPAIR. THE FIRST AND SECOND TIME LUBE KIT WAS REPLACED ON STEERING SHAFT. THE THIRD TIME, OWNER WAS TOLD THAT THE WHOLE STEERING SHAFT WOULD NEED TO BE REPLACED AND THAT THE PART WAS BEING REDESIGNED BY GM AND WOULD NOT BE AVAILABLE FOR SIX MONTHS OR MORE. OWNER WAS TOLD THAT CAR WAS SAFE TO DRIVE IN THE MEANWHILE. OWNER WAS TOLD THAT THERE WAS A BULLETIN REGARDING THIS ISSUE. OWNER FILED A COMPLAINT WITH GM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168901September 21, 2006
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLIGHT SEALED UNITS LEAK AND ALLOW MOISTURE TO COLLECT INSIDE WHICH REDUCES THE EFFECTIVENESS OF THE LIGHT EMANATING FROM THE LAMPS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168723September 20, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2001 CHEVY IMPALA AND IT HAS BEEN LEAKING ENGINE COOLANT FOR SOMETIME NOW. WE PUT THE REQUIRED DEXCOOL COOLANT TO REPLACE THE LOST, BUT IT JUST KEPT ON LEAKING. WE TOOK IT TO A MECHANIC TO REPAIR IT AND HE INFORMED US THAT IT WAS LEAKING FROM THE INTAKE GASKET DOWN ONTO THE SPARK PLUGS AND IT WAS DAMAGING THE SPARK PLUGS. HE SAID DON'T PUT DEXCOOL COOLANT INTO THE CAR AGAIN BECAUSE IT JUST DAMAGES THE GASKETS. HE SAID I CANT TELL U HOW MANY TIMES I HAVE HAD TO REPAIR THIS SAME THING ON CHEVROLET VEHICLES. TOTAL REPAIRS $749.43 . THERE NEEDS TO BE A RECALL ON THIS. NOT JUST BECAUSE OF THE DEXCOOL COOLANT BUT BECAUSE OF THE GASKETS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168629September 19, 2006
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
DT*: THE CONTACT STATED WHILE ATTEMPTING TO CHANGE FROM LOW TO HIGH BEAMS, THE HEADLIGHTS TURNED OFF, INTERMITTENTLY. THE HEADLIGHTS CAME BACK ON AFTER CHANGING FROM HIGH TO LOW A FEW TIMES. THE DEALERSHIP DETERMINED THE DIMMER SWITCH NEEDED TO BE REPLACED. UPDATED 10/4/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168677September 19, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, WITHOUT ANY WARNING SIGNAL SMOKE STARTED COMING FROM UNDER THE DASH BOARD AND NOTICED THE A/C BLOWER HAD SEIZED. THE CONTACT PULLED OVER AND WITH POLICE HELP DISCONNECTED THE A/C BLOWER FUSE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED OVER LOAD CURRENT TO THE BLOWER MOTOR, THE CONTROL MODULE AND THE 30 AMPS FUSE. A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHO REPLACED THE BLOWER, CONTROL MODULE AND 30 AMP FUSE HOLDERS. THE CONTACT EXPRESSED CONCERN DUE TO THE LACK OF WARNING SIGNAL IN THE PRESENCE OF A SERIOUS ELECTRICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168500September 18, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, WHEELS
DT*: THE CONTACT STATED THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY. WHILE ACCELERATING FROM A STOP, THE TRANSMISSION DROPPED TO THE LOWEST GEAR WITHOUT WARNING, AND HESITATED BEFORE ENGAGING TO THE NEXT GEAR. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. ALSO, THE FUEL GAUGE DISPLAYED AN INCORRECT READING. FINALLY, WHILE DRIVING 30 MPH, THERE WAS A RATTLING NOISE IN REAR WHEELS. THE LAST TWO PROBLEMS WERE INSPECTED BY A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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