Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11354956September 14, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CHEVROLET IMPALA. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, WATER ENTERED THE VEHICLE FROM THE REAR TAILLIGHTS. THE CONTACT STATED THAT THE TRUNK AND THE INSIDE CABIN OF THE VEHICLE EXPERIENCED WATER INTRUSION IN THE VEHICLE. THE CONTACT STATED THAT THERE WAS MOLD AND AN ABNORMAL ODOR INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS TO BE DIAGNOSED. IT WAS CONFIRMED THAT THE FAILURE WAS WITH THE DRIVER'S AND PASSENGER'S SIDE TAILLIGHTS. THE CONTACT STATED THAT THE COMPUTER IN THE TRUNK OF THE VEHICLE WAS COMPLETELY UNDER WATER. ADDITIONALLY, THE SPARE TIRE AND JACK WERE RUSTED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET (5333 W IRVING PARK RD, CHICAGO, IL 60641, 773-465-2000) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354768September 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE PARK BRAKE ASSIST LIGHT,SERVICE BRAKES AND SERVICE POWER STEERING ASSIST LIGHTS CAME ON WHILE DRIVING IN THE RAIN. THE STABILTRAK AND ABS LIGHTS WERE ON PRIOR TO THIS. THE STEERING WHEEL BECAME HARD TO STEER. WAS ABLE TO GET HOME AND PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354544September 12, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
STABILTRAK ABS TRACTION CONTROL WARNING LIGHTS ALL COME ON VEHICLE SHUDDERS AND POWER IS REDUCED. RESEARCHED AND FOUND 100'S OF REPORTS OF THE SAME ISSUE WITH THE IMPALA AND SIMILAR COMPLAINTS IN THE LIGHT TRUCK AND SUV MODELS. FIX IS RELATIVELY INEXPENSIVE IF YOUR MECHANICALLY / ELECTRICALLY INCLINED AS INVOLVES SPLICING IN A NEW WIRE HARNESS FOR THE ABS SENSOR. SAID HARNESS IS ABOUT $20 IT SHORTS OUT DUE TO INSUFFICIENT GAUGE OF WIRE USED ON ORIGINAL FACTORY INSTALL. REPLACE HARNESS HAS MUCH STURDIER GAUGE FROM WHAT MY RESEARCH SAYS. REPAIR SHOP QUOTED $700 TO REPAIR GLAD I TOLD THEM TO PUT IT BACK TOGETHER. THEY HAVE A FLEET OF IMPALAS AS LOANERS SO THEY KNOW THEY ARE GOUGING PEOPLE WHEN THEY SAY REPLACE WHEEL HUB ASSEMBLY ABS SENSOR AND WIRING HARNESS WHEN THEY KNOW IT'S THE ABS SENSOR PERIOD. CHEVY NEEDS TO DO A RECALL. ISSUE HAPPENS WHEN CAR IS IN MOTION AFTER TURNING OR GOING OVER A BUMP WIRING THAT HAS BEEN WORE THRU DUE TO PLACEMENT OF WIRING IN A HIGH FRICTION AREA, WIRE WEARS THROUGH COATING EXPOSES WIRING THAT SHORTS OUT AND SENDS CODES TO COMPUTER CONCERNING ABS STABILTRAK AND TRACTION ASSIST CAUSES VEHICLE TO BEHAVE ERRATICALLY OTHERS HAVE REPORTED CAUSED VEHICLE TO STALL AND NOT RESTART UNTIL PROBLEM CORRECTED. I'M SURE THEY ARE GOUGED FOR A THOUSAND $ OR MORE. WET ROAD CONDITIONS,EXTREME HEAT OR COLD,LEFT TURN WHILE BACKING, JARRING BUMPS, ALL TRIGGER THE DASH TO LIGHT UP LIKE CHRISTMAS TREE DINGING ALARM GOES OFF STEERING SHUDDERS POWER IS REDUCED. IT'S A HUGE DISTRACTION AND SAFETY CONCERN FOR SO MANY TO BE EXPERIENCING GM SHOULD STAND UP AND TAKE CARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354108September 10, 2020
AIR BAGS, POWER TRAIN, SUSPENSION
TRANSMISSION SLIPS FRONT END HITS HARD WHEN BUMPS OCCUR SERVICE AIR BAG IS ON THE DASHBOARD ACTUATOR KNOCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353971September 9, 2020
SERVICE BRAKES
LEFT REAR BRAKE CALIPER FELL OFF AFTER 38329 MILES. I WAS DRIVING DOWN A STREET AND APPLIED THE BRAKES. PEDAL WENT TO THE FLOOR. I WAS ABLE TO GET STOPPED BY PUMPING THE BRAKES!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353772September 8, 2020
EXTERIOR LIGHTING
BOTH HEADLIGHTS UNEXPECTEDLY TURN OFF WHILE DRIVING. FLICKER ON AND OFF AND THEN GO OFF. USED TO BE ABLE TO LET THE CAR SIT A FEW HOURS AND THEY WOULD WORK AGAIN. NOW 2 NIGHTS AGO THEY WENT OFF WHILE DRIVING AT NIGHT....WON'T COME BACK ON AT ALL. PARKING LIGHTS STAY ON, TURN SIGNALS, AND 4 WAY FLASHERS STILL WORK, PULL SWITCH LEVER BACK FOR BRIGHT LIGHTS AND BOTH HEADLIGHTS WORK IN BRIGHT MODE AS LONG AS YOU KEEP HOLDING BACK ON THE LEVER. THIS WAS AN INTERMITTENT PROBLEM THAT NO ONE HAS BEEN ABLE TO FIGURE OUT. HAVE HAD IT LOOKED AT SEVERAL TIMES AND PROBLEM STILL EXISTS. REPLACED HAZARD FLASHERS SWITHC, REPLACED MUTLIFUNCTION SWITCH, REPLACED HEADLIGHTS SWITCH. PROBLEM STILL EXISTS. NOW LIGHTS ARE OFF AND WON'T COME BACK ON NO MATTER WHAT WE TRY.....LOOKING ON THE INTERNET THIS IS HUGE PROBLEM FOR IMPALA'S COVERING ALOT OF YEARS, THIS IS A VERY DANGEROUS ISSUE WHEN YOU LOOSE YOUR HEADLIGHTS TOTALLY AT NIGHT WHILE DRIVING.......ONCE THEY GO OUT/OFF IT DOESN'T MATTER IF YOU STOP, PARK, MOVE, BANG ON THEM, WIGGLE WIRES AND CONNECTORS, THEY MAY OR MAY NOT COME BACK ON. SO FAR, THIS TIME, OURS ARE NOT COMING BACK ON......CAN'T KEEP THROWING MONEY AWAY TO A DEALER WHEN THEY CAN'T FIX THE PROBLEM EITHER. THEY JUST WANT TO START THROWING PARTS AT IT AND HOPEFULLY THEY FINALLY FIX IT....THAT HASN'T WORKED SO FAR EITHER.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353551September 7, 2020
SERVICE BRAKES, ENGINE, STEERING
I CRASHED HEADING DOWN A HILL .I CRASHED INTO A TELEPHONE POLE AFTER MY CAR SUDDENLY REVVED UP,GAINED SPEED AS I HEADED TOWARDS A TELEPHONE POLE ,WITH LOSS OF POWER STEERING ,BRAKES BECAUSE MY CAR QUIT AFTER GAINING SPEED DUE TO THE RPMS AMPING UP ON THEIR OWN AND GOING DOWN A HILL. WHEN I HIT THE POLE,THE TELEPHONE LINES SNAPPED AND I WAS TRAPPED IN THE CAR BECAUSE THEY LANDED ON MY DRIVER WINDOW AND WERE SHOOTING OUT SPARKS AS IF THEY WERE ROMAN CANDLES AND A FIRE STARTED ON THE RIGHT SIDE OF MY CAR IN SOME PINE STRAW. WHEN THE FIREMEN WAS ABLE TO GET ME OUT OF THE CAR HE CAME TO THE PASSENGER SIDE AND BY THEN I HAD TAKEN MY SEAT BELT OFF AND THE FIREMAN ADVISED ME TO GET OUT OF THE PASSENGER SIDE IF I WAS ABLE AND I TOLD HIM THAT I WAS SCARED TO LET OFF THE BRAKE BECAUSE I THOUGHT FOR SOME REASON BEING OUT OF MY HEAD THAT THE CAR WAS GOING TO ROLL IF I LET OFF THE BRAKE AND HE TOOK HIS HAND AND SLAMMED THE CAR UP IN TO PARK BECAUSE I DIDN'T EVEN REALIZE I HAD NOT PUT IT IN PARK. HE SAID YOU CAN LET YOUR FOOT OFF THE BRAKE BECAUSE IT WILL NOT ROLL AND I SAID I'M TOO SCARED .I ASKED..CAN I PUT THE EMERGENCY BRAKE ON AND HE SAID YES AND WHEN I DID IT WENT STRAIGHT TO THE FLOOR. THEN I CONTINUED TO COME OUT THE PASSENGER SIDE AND HOP TO THE SIDEWALK WITH MY FEET TOGETHER JUST IN CASE ANYTHING WAS HOT AND TO KEEP FROM GETTING ELECTROCUTIED JUST IN CASE SOMETHING WAS STILL HOT AROUND US. WHEN I WAS STRUCK BY THE AIRBAG THE AND THE SEAT BELT DID ITS JOB I SUPPOSE BUT FOR SOME REASON MY NECK WAS YANKED SO HARD THAT IT HURTS SO BADD EVERYDAY WHEN I DIDN'T GO TO THE HOSPITAL.I WAS UNAWARE OF ANY RECALLS WHEN I PURCHASED FROM A DEALERSHIP ON JAN 18 2020. THE DAY BEFORE I CRASHED WE WERE TRAVELING UPHILL &I HAD A FRIEND WITH ME THAT HELPED GRAB THE WHEEL UNTIL IT STOPPED AFTER IT REVVED UP & QUIT.I ATTEMPTED TO CRANK IT 3XS WITH SUCCESS. I WAS STUNNED AS TO WHY IT DID IT .
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11353577September 7, 2020
STRUCTURE:BODY
DRIVER'S SIDE BACK DOOR LOCKING MECHANISM WILL BECOME STUCK, AND DOOR WILL REMAIN LOCKED DESPITE ATTEMPTING TO UNLOCK IT WITH THE KEY FOB OR MANUALLY. FIRST NOTICED WHEN THE DOOR WOULD NOT UNLOCK AFTER BEING PUT IN PARK AFTER DRIVING APPROXIMATELY 10 MILES. OTHER DOORS UNAFFECTED, AND REAR PASSENGERS WERE ABLE TO EXIT VEHICLE VIA PASSENGER SIDE BACK DOOR. ONLY SOLUTION APPEARS TO BE REMOVING THE INTERIOR DOOR PANELING TO ACCESS THE LOCKING MECHANISM. THIS WILL RESOLVE THE PROBLEM FOR A PERIOD OF TIME (VARIES) BUT WILL HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352440September 1, 2020
STEERING
POWER STEERING GOING OUT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352471September 1, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY CAR SHUTS OFF WHEN DRIVING. THE SECURITY LIGHT COMED ON. SOMETIMES NO POWER TO START SO I SEITCH KEYD. THERE BEEN A RECALL BUT WAS NOT PROPERLY FIXED. MY LIFE IS IN DANGER DRIVING AND I REPLACED SO MANY PARTS THAT WAS NEVER THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352489September 1, 2020
STRUCTURE:BODY
TRUNK TAKING ON WATER CAUSING MILDEW EVERYWHERE! I JUST PURCHASED VEHICLE AND TRYING TO CLEAN THE MESS UP BUT WOULD LIKE TO KNOW WHERE/WHY IS THIS HAPPENING AND IF CAN BE FIXED AND THE REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352198August 31, 2020
POWER TRAIN
MY 2014 CHEVEROLET IMPALA WITH 57,000 MILES HAS A TRANSMISSION SLIP/STUTTER ON GRADUAL ACCELERATION IT APPEARS TO HAPPEN IN 2ND 3RD 4TH GEAR. SOME TIMES IT SHIFTS VERY HARD OR ACTS LIKE IT DOESN'T WANT TO SHIFT. THIS HAPPENS MOSTLY IN CITY DRIVING WHERE IT HAS TO SELECT GEARS MORE FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352057August 30, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
HAVE GONE THROUGH 2 ALTERNATORS, AND 2 BATTERIES, AIRBAGS SENSOR IS SOMETHING PROBLEMS, RATTLING WHILE DRIVING FROM UNDERNEATH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351749August 28, 2020
STRUCTURE:BODY
MY SUNROOF EXPLODED ON AUGUST 26, DASHCAM SHOWS NO OBJECT. 2014 CHEVROLET IMPALA LT WHILE DRIVING ALONG INTERSTATE 696 IN WARREN, MICH ABOUT 12:21 PM. FACTORY INSTALL FRONT GLASS OF A PANORAMIC SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351783August 28, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
VEHICLE FIRE. VEHICLE CAUGHT FIRE WHILE CRUISING AT HIGHWAY SPEEDS. VERY DANGEROUS. VEHICLE IS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351663August 27, 2020
SERVICE BRAKES, STEERING
DRIVING ON HIGHWAY WHEN MY ABS AND TRACTION CONTROL LIGHTS CAME ON CAUSING MY VEHICLE TO LOSE STEERING CONTROL AND BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351154August 25, 2020
AIR BAGS, ELECTRICAL SYSTEM
PURCHASED VEHICLE AND THE FOLLOWING DAY THE RIGHT FRONT HEADLIGHT WENT OUT AND HAD TO BE TAKEN IN FOR ELECTRICAL PROBLEM. LATER ABOUT 4 MONTHS AFTER PURCHASE THE AIR BAG IN THE FRONT PASSENGER SEAT STARTED TO MAKE A KNOCKING SOUND AND THEN STOPPED. JUST RECENTLY IT BEGAN MAKING THE KNOCKING SOUND AGAIN WHEN I OPEN MY CAR DOOR, AS WELL AS CLOSE IT. IT LASTS ABOUT 3 MINUTES AND THEN STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350913August 24, 2020
STEERING
WHILE DRIVING @ 65 MPH ON A STATE HIGHWAY DRIVER INFORMATION CENTER DISPLAYED : " POWER STEERING FAILURE, DRIVE VEHICLE WITH CAUTION ". CHANGED LANES AS AN INITIAL TEST AND CONFIRMED POWER STEERING WAS UNAVAILABLE. UNKNOWN CAUSE FOR POWER STEERING LOSS. DESPITE GREATER DIFFICULTY MAKING TURNS SAFELY DROVE VEHICLE TO ITS PRE-TROUBLE EXPECTED DESTINATION, PARKED & SHUTDOWN ENGINE. 30 MINUTES LATER RE-STARTED VEHICLE. DROVE VEHICLE AROUND PARKING LOT AND AROUND A BLOCK AT LOW SPEEDS (< 25 MPH). POWER STEERING WAS AVAILABLE AS SOON AS VEHICLE WAS RE-STARTED & REMAINED AVAILABLE DURING LOW SPEED TEST DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350408August 20, 2020
UNKNOWN OR OTHER
WHILE I WAS DRIVING THE CAR A WHIT CLOUD OF SMOKE FILLED THE INTERIOR OF THE CAR MAKING THE VISION VERY BURRY. I PARKED MY CAR FOR 2 DAYS BEFORE THE MECHANIC COULD LOOK AT IT. HE REPORTED THAT THE A/C EVAPORATOR CORE RUPTURED AND LEAKING FERON INSIDE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350190August 19, 2020
ENGINE
ENGINE OIL LEAKS ON MANIFOLD AND COULD CAUSE A FIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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