Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10419172August 12, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE HAVING THE BRAKES INSPECTED, SHE WAS NOTIFIED THAT BOTH FRONT BUSHING ON THE A-FRAME WERE FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419209August 12, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE VEHICLE VEERED OFF OF THE ROAD AND CRASHED INTO A TREE. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE FACE DUE TO BROKEN GLASS. THE POLICE WERE NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10418563August 11, 2011
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR HEADRESTS WERE POSITIONED TOO HIGH AND OBSTRUCTED VISION WHILE REVERSING. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417531August 10, 2011
SUSPENSION:REAR:AXLE:SPINDLE
2008 CHEVROLET IMPALA. CONSUMER STATES REAR TIRE SPINDLE ROD PROBLEM *TGW THE CONSUMER STATED THE VEHICLE HAS WORN OUT SEVERAL REAR TIRES DUE TO THE REAR SPINDLE ROD PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418337August 10, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHERE THEY STATED THAT THE REAR SPINDLE RODS WERE FAULTY AND CAUSED THE TIRES TO PREMATURELY WEAR. THE FAULTY REAR SPINDLE RODS ALSO CONTRIBUTED TO THE MISALIGNMENT OF THE VEHICLE. A SET OF FOUR TIRES WERE PREVIOUSLY REPLACED ON TWO SEPARATE OCCASIONS DUE TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418378August 10, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE EXPERIENCED A TIRE BLOW OUT. THE CONTACT ALSO STATED THAT HE FELT THE VEHICLE WAS CAUSING THE TREADING ON BOTH TIRES TO WEAR EXCESSIVELY. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418421August 10, 2011
ELECTRICAL SYSTEM
PASSLOCK SYSTEM ON 2002 CHEVROLET IMPALA IS DEFECTIVELY DESIGNED. FAILURE LEAVES OWNER UNABLE TO START OTHERWISE 100% OPERABLE VEHICLE. PASSLOCK DEVICE REPLACED IN 2008 AFTER COMPLETE FAILURE. PASSLOCK DEVICE FAILURE AGAIN IN 2011. GM CLAIMS NOTHING WRONG. ISSUE VERY WIDESPREAD AND WELL KNOWN TO DEALERS AND MECHANICS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417923August 8, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT DRIVERS WINDOW FAILED AND WOULD NOT ROLL UP OR DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS, WHERE THE CONTACT WAS INFORMED THAT THE WINDOW REGULATOR FAILED. THE DEALER REPLACED THE WINDOW REGULATOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AGAIN. THE FAILURE MILEAGE WAS 60,544 AND THE CURRENT MILEAGE WAS 81,000. SM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417957August 8, 2011
ELECTRICAL SYSTEM
MY 2003 IMPALA IGNITION SWITCH FAILS EVERY 2-3 YEARS. IT CAUSES THE CAR TO STALL OR NOT START. THIS PART IS KNOWN IN THE INDUSTRY TO BE FAULTY AND SHOULD BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417664August 5, 2011
UNKNOWN OR OTHER, SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS BEING INSPECTED BY A LOCAL MECHANIC, WHEN SHE WAS INFORMED THAT THE FRONT SUSPENSION FAILED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 20,000. UPDATED 10/03/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417724August 5, 2011
UNKNOWN OR OTHER
OUR 2002 GENERAL MOTORS CHEVROLET IMPALA HAS THE REPORTED AND WELL KNOWN INTERMITTENT ISSUE KNOWN AS THE PASSLOCK FAILURE REGARDING GENERAL MOTORS SECURITY MODULE WHICH OCCURS ON MANY GENERAL MOTORS CARS MADE FROM 1999-2005. THE PASSLOCK FAILURE HAPPENS INTERMITTENTLY AND IS DIFFICULT TO DIAGNOSE AND FIX/RESOLVE BUT IS REPORTED ON THE INTERNET. THE PASSLOCK FAILURE SEEMS TO BE TIED TO THE 'SECURITY' LIGHT ON THE DASHBOARD, HOWEVER IT HAS BEEN SEEN THAT THE 'SECURITY' LIGHT CAN COME ON FROM TIME TO TIME WHILE DRIVING WITH NO PROBLEMS BUT NOT ALWAYS. THE PASSLOCK FAILURE IS OBSERVED IN 2 SCENARIOS: 1) WHILE DRIVING IN TRAFFIC THE VEHICLE MAY STALL, LEAVING THE DRIVER WITHOUT POWER STEERING OR POWER BRAKES, ALSO THE 'SECURITY' LIGHT ON THE DASHBOARD WILL BE LIT. 2) AFTER GETTING INTO THE CAR IT FAILS TO START, THE ENGINE WILL NOT TURN OVER BUT ELECTRICAL INSTRUMENTS ALL APPEAR TO WORK OKAY, THE 'SECURITY' LIGHT ON THE DASHBOARD WILL BE LIT. FREQUENCY OF FAILURE - THE FREQUENCY OF THESE TWO FAILURES IS UNABLE TO BE PREDICTED, IT HAS OCCURRED MULTIPLE TIMES IN ONE DAY, MULTIPLE TIME TIMES ACROSS 2 DAYS AND THEN MAY NOT OCCUR FOR WEEKS OR MONTHS. THE ISSUE CAN OCCUR IN WINTER, SUMMER, FALL OR SPRING. TEMPORARY CORRECTION - WHEN THE CAR FAILS TO START THEN THIS ISSUE MAY BE ABLE TO BE RESOLVED TEMPORARILY BY USING ANOTHER KEY ( A SPARE KEY SHOULD BE STORED IN THE CAR FOR SAFETY) OR THE DRIVER MUST WAIT ABOUT 20 MINUTES WITH THE KEY REMOVED FROM THE IGNITION AND THEN THE ISSUE WILL BE TEMPORARILY RESOLVED UNTIL THE NEXT TIME. RESEARCH INTO THIS FAILURE HAS SHOWN THAT THIS FAILURE IS NOT ABLE TO BE REPLICATED BY MYSELF OR ANY RELIABLE SERVICE TECHNICIANS THROUGH MY RESEARCH VIA THE INTERNET. ALSO - RESEARCH INTO THIS FAILURE HAS NOT SHOWN A PROVEN AND FINAL FIX THOUGH MANY THEORETICAL FIXES ARE AVAILABLE. SHOULD THIS FAILURE CAUSE A VEHICLE WHILE IN TRAFFIC TO STALL, DEATH AND INJURY MAY RESULT INSIDE AND OUTSIDE THE VEHICLE, THIS ISSUE NEEDS A RECALL FROM GM! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417025August 4, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN MAKING TURNS AT LOW SPEEDS, THE BRAKES WOULD GRIND AND EXHIBIT AN ABNORMAL NOISE. ALSO, THE ABS WARNING LIGHT WOULD ILLUMINATE AFTER THE FAILURE OCCURRED. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED THAT THE ABS SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET SHORTLY AFTER LEAVING THE DEALER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417059August 4, 2011
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
BRAKE PAD AND ROTOR. AT 14,584 & 49,883 MILES PADS ON ALL 4 WHEELS & REAR ROTORS WERE REPLACED. PADS BECAUSE OF SEVERE WEAR. REAR ROTORS ON BOTH OCASSIONS WERE SEVERELY RUSTED AND WARPED CAUSING THE FRONT BRAKES TO PROVIDE ALL THE BRAKING FORCE RESULTING IN SEVERE WEAR & DAMAGE TO THE FRONT PADS. AT 14584MILES TOOK CAR TO CHEVY. DEALER BECAUSE OF NOISE AT REAR WHEN STOPPING. REAR ROTORS & PADS REPLACED UNDER WARRANTY, FRONT PADS AT OUR COST. AT ABOUT 35000 HAD FRONT BRAKES CHECKED BECAUSE OF LOUD SQUEALING, FOUND FRONT PADS TO BE GLAZED. REARS NOT CHECKED AT THIS TIME. AT49884 MILES BRAKES GAVE OUT WHEN EXITING X-WAY. WHEN THE WHEELS WERE PULLED REAR ROTORS WERE AGAIN FOUND TO BE COMPLETELY RUSTED & WARPED . ONE OF THE FRONT PADS HAD BROKEN & FALLEN OUT, THE OTHER PADS WERE SEVERELY WORN. ONCE AGAIN THE FRONT BRAKES WERE DOING ALL THE STOPPING BECAUSE OF THE DEFECTIVE REAR ROTORS. THIS TIME WE HAD TO PAY FOR THE WHOLE REPAIR. CHEVY. DEALER SAID GM FELT THIS WAS NORMAL WEAR. TWO SETS OF WARPED & RUSTED ROTORS IN LESS THAN 50000 MILES DOES NOT SEEM LIKE NORMAL WEAR, IT APPEARS MORE LIKELY TO BE A DEFECT IN THE QUALITY OR DESIGN OF THE ROTORS & THE PREMATURE FAILURE OF THE PADS IS A RESULT OF THIS DEFECT. A WEB SEARCH OF THIS PROBLEM SHOWS THAT WE ARE NOT THE ONLY PEOPLE HAVING THIS DEFECT WITH RUSTY & WARPED REAR ROTORS ON GM PRODUCTS OF THE SAME MODEL YEAR. SERVICE TECH'S I'VE TALK TO ABOUT IT TELL ME IT'S NOT UNCOMMON TO SEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417124August 4, 2011
ELECTRICAL SYSTEM, INTERIOR LIGHTING, STEERING, SERVICE BRAKES, HYDRAULIC
I GOT MY CAR ON 03/09/2011. I HAVE BEEN COMPLAINING TO THE DEALERSHIP ABOUT THE ISSUES I AM HAVING WITH MY CAR. IT HESITATES TO CRANK, WHEN TURNING I CAN FEEL A POPPING FEELING IN THE STEERING. VERY OFTEN MY SIGNAL LIGHTS DOESN'T COME ON. I DO A LOT OF HIGHWAY DRIVING BACK AND FORTH TO WORK AND THIS IS VERY DANGEROUS. WHEN HITTING MY BREAKS THE CAR SOMETIMES SPEEDS UP BEFORE SLOWING DOWN, WHICH CAN BE VERY DANGEROUS. THERE IS A SHORTAGE IN THE WIRING. THE LOW COOLANT LEVEL LIGHT STAYS ON, EVEN THOUGH THEY CLAIM THEY FIXED SOME SENSOR SWITCH. THEY ALSO SAID THEY FIXED MY CAR FROM LEAKING BRAKE FLUID, BUT THE BRAKES ARE SOUNDING WORST EVERYDAY. I ASKED THEM IF THE BRAKES NEEDED CHANGING AND THEY SAID IT WAS FINE. THE CAR HESITATES WHEN TAKING OFF. I JUST GOT HOME FROM WORK AND NOT EVEN 30 MINUTES WENT BY BEFORE I TRIED TO LEAVE OUT AND MY CAR WOULD NOT CRANK. I HAVE BEEN COMPLAINING TO THE DEALERSHIP SINCE I GOT THE CAR AND THEY HAVE PROCRASTINATED UNTIL THE 30 DAY WARRANTY EXPIRED. WHEN CALLING TODAY THE DEALERSHIP SAID THAT I WOULD HAVE TO PAY FOR ANY REPAIRS BECAUSE THE WARRANTY EXPIRED. WHEN ASKING WHY SHOULD I HAVE TO PAY FOR REPAIRS, WHEN I HAVE BEEN COMPLAINING ABOUT THESE ISSUES SINCE I FIRST GOT THE VEHICLE, THE REPLY WAS THEY ARE NOT GOING TO PAY THAT ANY MIND AND I WOULD STILL HAVE TO PAY FOR THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417134August 4, 2011
TRACTION CONTROL SYSTEM, SUSPENSION
1. THERE WERE REALLY NO EVENTS THAT LED UP TO THE FAILURE. 2. THE ABS SYSTEM STARTED ENGAGING AT INAPPROPRIATE TIMES (WHEN TRACTION CONTROL WAS NOT WARRANTED--COMPLETELY DRY). THIS STARTED OUT SPORADICALLY BUT HAS SINCE BECOME DAILY. AT FIRST, JUST THE ABS ENGAGED AND THE "TRACTION ACTIVE" LIGHT ILLUMINATED. NOW, IT WILL CAUSE THE TRACTION CONTROL SYSTEM TO DISARM ITSELF AND THE "SERVICE TRACTION SYSTEM" LIGHT WILL ILLUMINATE. 3. THE FRONT HUB ASSEMBLY WAS REPLACED 4 TIMES WITH 4 DIFFERENT PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416854August 3, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED BOTH REAR DOORS ON THE VEHICLE WOULD NOT LOCK OR UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WERE NO RECALLS; HOWEVER, THERE WAS SERVICE BULLETIN PI-0011A; NHTSA ITEM NUMBER: 10038344, LATCHES/LOCKS/LINKAGES: DOORS: LATCH. TO REPLACE THE LOCKS THE CONTACT WOULD RESPONSIBLE FOR PAYING PER DOOR $400 EACH WHICH DOES NOT INCLUDE LABOR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416852August 3, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN TRYING TO ACCELERATE THE VEHICLE IT WOULD HESITATE. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THE EGR VALVE WAS CAUSING THE ENGINE TO MISFIRE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416909August 3, 2011
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED WHEN THE ROAD CONDITIONS WERE WET, THE VEHICLE WOULD SLIDE AND HE WAS UNABLE TO CONTROL THE VEHICLE. BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED; HOWEVER, DID NOT OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 62,000. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416732August 2, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT ALL FOUR TIRES AND REAR STRUTS NEEDED TO BE REPLACED. UPON RETURNING FROM A TRIP, THE FRONT DRIVERS SIDE TIRE WAS FLAT. WHILE INFLATING THE TIRE, THE CONTACT NOTICED THAT WIRING WAS COMING OUT OF THE TIRE. THE VEHICLE WAS TAKEN TO THE LOCATION OF THE TIRE MANUFACTURER, WHERE THE CONTACT WAS INFORMED THAT THE REAR STRUTS WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH A HEAVIER DUTY POLICE ISSUED SUSPENSION SYSTEM WHICH CAUSED THE FAILURE. THE MANUFACTURER OF THE VEHICLE WAS THEN NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS ACTUALLY NOT EQUIPPED WITH THE POLICE DUTY SUSPENSION SYSTEM. THE FAILURE MILEAGE WAS 32,366 AND THE CURRENT MILEAGE WAS 32,591. UPDATED 9/13/11 *CN UPDATED 2/22/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416803August 2, 2011
TIRES, TIRES:TREAD/BELT, SUSPENSION
I HAVE HAD NUMEROUS ISSUES WITH UNUSUAL WEAR AND/OR BLOWOUTS ON THE TIRES OF MY 2008 CHEVY IMPALA. I FIRST STARTED HAVING ISSUE WITH TIRES IN DEC 2008 AND STILL CONTINUE TIL THIS DAY. WHEN I QUESTIONED IF THERE WAS A POSSIBILITY IT WAS THE VEHICLE AND NOT THE TIRES, I WAS TOLD BY THE DEALERSHIP IN 2010, IT WAS FAULTY 'FACTORY INSTALLED' TIRES. I HAVE REPLACED MORE THAN ONCE ALL THE TIRES ON MY VEHICLE. NOW I FIND OUT THAT GM HAS RECALLED POLICE ISSUE 2008 IMPALAS BUT NOT THOSE FOR THE EVERYDAY CONSUMER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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