Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11432898September 14, 2021
AIR BAGS, SEATS
GM had sent a letter in March 2020 about a known defect with the passenger presence module that wires could become disconnected over time, leading to a service airbag message and the passenger airbag failing to deploy when commanded. GM stated that they would provide additional protection (read extended warranty) on this condition to be repaired at no cost within 8 years of the date the vehicle was placed in service or 80000 miles, whichever was first. My 2014 Impala just had this issue occur on July 4, 2021, and when requesting GM to perform this repair at no cost for me (vehicle mileage is 77000 miles), GM stated that this extended warranty ended January 2021. This date does not match the 8 years called out in the letter they sent, as the general public couldn't even buy this vehicle until April 1, 2013 at the very earliest. GM refuses to pay for the fix of a known defect within a critical safety system on one of their vehicles due to a poor design. Conveniently, this issue occurred on my Impala ~1-2 months after the supposed end of coverage date, even though there is nothing documenting why this date was chosen or any data that supports that this issue will only occur inside of the quoted extended warranty window in the letter. GM needs to issue a recall on this rather than an extended warranty that doesn't cover a known defect within their design/manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432760September 13, 2021
ELECTRICAL SYSTEM
WATER ENTER IN THROUGH TRUNK LEDGE SEALS TO THE DEGREE OF SHORTENING OUT THE HARNESS, RADIO DASH LIGHTING CAMERA BACK WINDOW. THE FLOOR OF THE TRUNK WAS SOAKED AS THOUGH WATER WAD POURED. THE WATER WAS STANDING A LOT IN THE SPARE TIRE WELL. THERE WAS ANOTHER CUSTOMER WITH THE SAME YEAR MAKE AND MODEL VEHICLE THAT HAD THE EXACT SAME ISSUE DAYS PRIOR TO VISIT TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431190August 31, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact rented a 2020 Chevrolet Impala. The contact stated that the headlamps failed to produce adequate lighting while driving. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,433. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431065August 30, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2004 Chevrolet Impala. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The contact was able to pull over and restart the vehicle after waiting approximately 5-10 minutes. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V701000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was taken to a local dealer but was awaiting diagnostic testing. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430788August 27, 2021
AIR BAGS
My air bag light stays on and my abs light stays on and something with the wiring keeps ruining my battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430033August 22, 2021
STEERING, ELECTRICAL SYSTEM
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429684August 19, 2021
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ENGINE
According to my obd scanner the components that are failed is the throttle body position sensor circuit A & the throttle body position sensor circuit B. Before this happened the check engine light was on for about a week, when I scanned the vehicle with the obd-II the code for a large leak in the fuel EVAP system came up. One day while driving the vehicle I was stopped at a red light and once the light turned green I pressed the gas and the car started to sputter and move very slow also in the driver information center it intermittently showed the warnings service traction control and speed reduced. I had to pull over when safe to do so. Once I got the vehicle home I ran the scan again and it came up with the throttle body position sensor codes. The part is available for inspection. The safety of me and my passenger were in jeopardy we could've definitely been in an accident because it was so sudden when it happened. I have not taken the car to a dealer but an independent mechanic has looked at it. Vehicle has not been inspected by anyone other than me and an independent mechanic. This was a very scary experience and I have seen many forums with the same issues from GM cars. Your attention is needed and appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429720August 19, 2021
AIR BAGS
The Airbag Service Light comes on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429081August 14, 2021
ENGINE, UNKNOWN OR OTHER
Issue with the Transmission malfunctioning. The dealership service the transmission several times. And know the transmission needs replacement after the warranty has expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428750August 11, 2021
STEERING
While driving home from work on the highway, the power steering failed and the steering wheel became very physical to actuate. The DIC indicated the warning for power steering off. The failure occurred simultaneously with the warning indication with no prior warning. While driving at high speed, this failure could have caused a serious accident. The failure happened on the street as well. Both times while reaching destination the car was shut off and when restarted, the steering worked once again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427872August 5, 2021
POWER TRAIN
Transmission pulls back from second to third gear around 20 MPH. Serviced transmission fluid and problem persists. I personally checked the transmission by removing trans cover and determined the problem; he shifting solenoids are faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427605August 3, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Blind side collision monitor is not functioning properly due to faulty design which allows moisture to get into cabin where the monitor is installed. Causing the collision feature not to function properly and "service side collision" msg to show on the dashboard. I had this issue before and had it repaired by the dealer on 03/2019. The problem has since returned. But this time it's caused the functions on the dashboard ( gas, h/c and speed meters, digital monitor screen etc) to stop working where I can't tell if I have gas or my driving speed or anything associated with the dashboard info system, it blacks out. And now the alert light on the door mirrors continuously stay on even when there's no car on the side of my vehicle and even when the car is turned off. I took it back to the dealership and have been told that the collision monitor sensors AGAIN need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427476August 2, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Chevrolet Impala. The contact stated that two days after purchasing the vehicle and driving at an undisclosed speed, he heard an abnormal clicking sound coming from the dashboard. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the sounds were coming from the heater actuator and it could lead to an air conditioner failure. The contact stated that the vehicle was not repaired and the failure persisted. The manufacturer was made aware of the failure and informed the contact that assistance would not be provided since the vehicle was out of warranty. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427138July 30, 2021
AIR BAGS
The contact owns a 2009 Chevrolet Impala. The contact stated that the driver’s side air bag warning light was illuminated on the instrument panel. The contact had taken the vehicle to the local dealer and she was informed that the failure was due to a defective seat sensor wiring. The contact was given an estimate for the repair which she declined. The manufacturer was notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426872July 28, 2021
TIRES:TREAD/BELT
lsr 225/55/17.7-28-21 date. the tire blew out on highway wires exposed. left front. cooper mastercraft. bought 1-6-20. 80000 mile guarantee
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426568July 26, 2021
POWER TRAIN
It started raining and then I received a check engine light and reduced engine power light. I was unable to accelerate over 35 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426191July 23, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
Blind zone alert sensor failed due to manufacturing error that lets water into the sensor and corrodes it and causes it to smoke and potentially catch fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425856July 21, 2021
EXTERIOR LIGHTING
Passenger side low beam headlight socket continues to burn out. This is a persistent problem with several general motor vehicles! I am amazed how many people mention when I google it. GM has a service bulletin on it. This IS a SAFETY issue! Obviously this is one of the two main lights used 90% of driving at night. Apparently there is a voltage drop according to owners who have checked this out. But what ever it is there is a LOT of people who have this problem on several models and years of GM vehicles. Please check into this safety issue. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425682July 20, 2021
AIR BAGS
I have taken my vehicle to Lannon-Woburn several time and they fix the airbag issue but it always turns back on????? Clearly there is an issue here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425128July 16, 2021
UNKNOWN OR OTHER
Stolen vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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