Chevrolet Express Complaints (2002)

70 consumer complaints on file.

#11772130October 19, 2026
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2002 Chevrolet Express. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 180,000. It was later discovered through a diagnostic test that the mileage was 298,000. The seller was contacted and informed the contact that the instrument cluster was potentially tampered with by a previous seller. The seller denied a refund request due to an as-is sale and directed the contact to the NHTSA Hotline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435043September 30, 2021
SUSPENSION
The contact owns a 2002 Chevrolet Express. The contact stated while driving 65 MPH, she heard an abnormal loud banging sound coming from the rear end of the vehicle. The contact stated that the passenger’s side rear axle detached from the vehicle, causing the tire to detach and roll away. The contact did not sustain any injury. The vehicle was towed to a tow lot. The dealer and the manufacturer were not notified. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396294February 11, 2021
SUSPENSION
2002 CHEVROLET EXPRESS 3500. CONSUMER WRITES IN REGARDS TO BROKEN DRIVERS SIDE SPRING LEAF. *LD THE CONSUMER STATED AFTER A POTHOLE BROKE THE SPRING LEAVE, IT WAS DISCOVERED THAT SPRING LEAF WAS INCORRECTLY INSTALLED BY THE FACTORY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115830August 5, 2018
STRUCTURE:BODY
THE SIDE HINGES SEIZE UP AND BREAK. IT THROWS THE DOOR ALIGNMENT OFF AND I AM NO LONGER ABLE TO COMPLETELY CLOSE THE FRONT SIDE DOOR AND IT KEEPS THE PASSENGER DOOR FROM OPENING ALSO. THIS IS A CONTINUEING PROBLEM CHEVROLET HAS WITH THEIR EXPRESS VANS. IT IS A DESIGN PROBLEM AND ALSO CHEAP MATERIALS CAUSED IT TO RUST AND SEIZE UP AND THEN BREAK THE HINGE, THE HINGE IS WELDED ON. VERY EXPENSIVE TO HAVE REPARED. IT IS DANGEROUS AS PEOPLE CAN NOT GET OUT OF THE VAN. CHEVROLET NEEDS TO OFFER AN INEXPENSIVE FIX FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928555November 29, 2016
SERVICE BRAKES
2 DAYS AGO I WAS DRIVING ON THE BALTIMORE BELTWAY TRAFFIC MADE AN ABRUPT STOP I HIT MY BRAKES AND THE PEDAL WENT TO THE FLOOR LUCKILY I WAS IN THE RIGHT LANE AND COULD USE MY PARKING BRAKE AND DOWNSHIFTING TO GET OFF THE ROAD. I WAS ABLE TO GET OFF THE NEXT EXIT AND TAKE BACK ROADS HOME USING MY PARKING BRAKE TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749683August 19, 2015
SEAT BELTS
REAR SEAT BELTS FAIL TO LOCK MY VEHICLE IS A CONVERSION VAN BUILT BY DEBUT IN SAGINAW MICHIGAN. RECENTLY MY GRANDCHILDREN NOTICED THAT THE REAR SEAT BELTS FAILED TO LOCK. THOSE BELTS ARE ON THE SEAT/BED UNIT. THE SEAT BELTS HAVE THE NAME ATWOOD MOBILE PRODUCTS ON THEM. I INSPECTED THE SEAT BELTS AND DETERMINED THAT THE PLASTIC COATING ON THE MALE END OF THE BELT PREVENTED THE MECHANISM FROM PROPERLY LOCKING IN PLACE. I CUT ENOUGH OF THE PLASTIC COATING OFF TO ALLOW THE ENDS TO PROPERLY LOCK IN PLACE. THEY WORK FINE NOW. MY CONCERN IS THAT THERE MAY BE MANY MORE VANS WITH SEAT BELTS THAT DO NOT PROPERLY LOCK IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747178August 8, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER, VISIBILITY/WIPER
WHEN I CAME OUTSIDE THE GLASS WAS BROKEN AND HAD BEEN THROWN TO THE OUTSIDE OF THE VEHICLE. THE VEHICLE HAD BEEN DRIVEN THE DAY BEFORE AND WAS FINE. IT WAS PARKED IN THE SHADE AND AWAY FROM ANYTHING WHICH COULD HAVE HIT IT. IT WAS LOCKED AND NOT TOUCHED IN ANY WAY. THE BROKEN FRAGMENTS WERE ON THE GROUND BELOW THE GLASS FRAME AREA. IT IS THE SAME TYPE OF GLASS THAT I SAW IN THE STORY ON THE NEWS YESTERDAY ABOUT THE SUN ROOFS THAT BREAK. WHEN I SAW THE STORY I KNEW THIS HAD TO BE THE EXPLANATION. I HAVE A PICTURE AND THE TEXT I SENT THAT DAY BECAUSE I WAS SO SHOCKED AT HOW SOMETHING LIKE THIS COULD HAPPEN, IT MADE NO SENSE. NOW IT MAKES PERFECT SENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605649June 24, 2014
TIRES, TIRES:TREAD/BELT
TIRES HAD MORE THAN 50% TREAD LEFT. RIGHT FRONT TIRE SUDDENLY STARTED SHAKING THE VEHICLE. DETERMINED BELT HAD BROKE. TIRE DEALER ALSO SAID OTHER FRONT TIRE WAS GOING BAD. A FEW MILES LATER ON A BUSY HIGHWAY READ TIRE SPLIT OPEN . PERFORMANCE TIRE OF TOPEKA AND COOPER TIRE COMPANY WOULD NOT MAKE ANY ADJUSTMENT FOR AN OBVIOUS DEFECT. (3 OUT OF 4 TIRES BREAKING WITHIN A WEEK). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544234September 18, 2013
SERVICE BRAKES
BRAKES FAILED WITH NO WARNING. UPON INSPECTION IT WAS DETERMINED THAT BRAKE LINES BURST DUE TO RUSTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538042August 30, 2013
UNKNOWN OR OTHER
PASSLOCK SECURITY SYSTEM CONSTANTLY WON'T ALLOW VAN TO START. CHEVROLET SAYS TO HAVE THE SYSTEM "RELEARN THE KEY" BY WAITING FOR 10 MIN THEN TRYING TO START THE VEHICLE. IT SOMETIMES TAKES 3-4 TRIES OF DOING THIS BEFORE IT STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472398August 24, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET EXPRESS CUTAWAY G3500. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST ONTO THE SHOULDER AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED AND LOCATED THE FAILURE AT THE CRANK SHAFT POSITION SENSOR. THE LOCAL MECHANIC REPLACED THE CRANK SHAFT POSITION SENSOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,196 AND THE APPROXIMATE CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324469April 8, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 CHEVROLET EXPRESS 1500. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING ANTIFREEZE. THE VEHICLE WAS INSPECTED BY BOTH AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS A PLASTIC INTAKE GASKET LEAK. THE VEHICLE HAD NOT BEEN REPAIRED AND THE CONTACT HAD NOT CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313423February 23, 2010
SERVICE BRAKES, HYDRAULIC, STEERING
2002 CHEVY 2500 EXPRESS VAN. FAILURE OF POWER BOOSTER, LOST BOTH BRAKE POWER AS WELL AS STEERING POWER. ALMOST IMPOSSIBLE TO CONTROL CAR. REPLACED ONCE, FAILED AGAIN 6 MONTHS LATER. REPLACED AGAIN. FAILED AGAIN THIS YEAR. I AM NOW ON MY FORTH POWER BOOSTER, FAILURE IS VERY DANGEROUS AS YOU LOSE BOTH STEERING AND BRAKES AT SAME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265946April 18, 2009
VISIBILITY:REARVIEW MIRRORS/DEVICES
DRIVER'S SIDE REAR VIEW MIRROR VIBRATES EXCESSIVELY. HARD TO VIEW ITEMS ON THE MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244090October 1, 2008
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2002 CHEVROLET EXPRESS 1500. THE VEHICLE HAS COOPER COBRA RADIAL TIRES, SIZE P255\70R15 (NA). WHILE DRIVING APPROXIMATELY 70 MPH, THE TIRE TREAD SEPARATED WITHOUT WARNING ON THE REAR DRIVER'S SIDE OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND CALLED ROADSIDE ASSISTANCE. THE TIRE WAS CHANGED AND THE CONTACT CONTINUED TO HIS DESTINATION. THE FAILURE RECURRED ON THE REAR PASSENGER SIDE OF THE VEHICLE. AN INDEPENDENT TIRE COMPANY REPLACED THE TIRE. THE CONTACT NOTICED THAT THE AIR PRESSURE IN THE FRONT PASSENGER SIDE TIRE WAS CONTINUOUSLY LOW. THE FAILURE MILEAGE, VIN, AND DOT NUMBER WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227625May 13, 2008
LATCHES/LOCKS/LINKAGES
SIDE DOOR DOES NOT CLOSE WELL UNLESS DOOR IS SLAMMED. THIS IS BECAUSE IT SEEMS THAT THE WEIGHT OF THE DOOR HAS MADE THE DOOR LEAN DOWNWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227623May 13, 2008
VISIBILITY
DRIVERS SIDE REAR VIEW MIRROR VIBRATES AT HIGHWAY SPEEDS. I HAVE LEARNED TO LIVE WITH IT BUT I'VE HAD THE PROBLEM SINCE LATE 2002, WHEN THE CAR WAS LESS THAN A YEAR OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215614January 22, 2008
SEATS
TL*THE CONTACT OWNS A 2002 CHEVROLET EXPRESS 1500. THE SEAT BRACKETS THAT HOLD THE SEAT TO THE TRACK CONSTANTLY BREAK, WHICH CAUSES THE SEAT TO BECOME OFF TRACK. THE SEAT HAS BEEN REPAIRED TWICE; HOWEVER, THE FAILURE PERSISTS. THE DEALER AND MANUFACTURER HAVE NOT OFFERED ANY ASSISTANCE. THE FAILURE MILEAGE WAS 26,000 AND CURRENT MILEAGE WAS 37,474. UPDATED 02-19-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207625November 1, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2002 CHEVROLET EXPRESS 1500. IN BETWEEN OIL CHANGES, THE CONTACT NOTICED A LEAK IN THE BACK OF THE INTAKE MANIFOLD. AS A RESULT, HE HAS TO CONSTANTLY ADD ANTIFREEZE TO THE VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 44,400 AND FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204751October 3, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 CHEVROLET EXPRESS. WHILE DRIVING 50 MPH, THE VEHICLE COMPLETELY SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED THE FUEL FILTER, HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO A GM DEALER, WHO REPLACED THE CRANK SENSOR. THE CONTACT STATED THAT THE VEHICLE IS CURRENTLY OPERATING NORMALLY. THE CURRENT MILEAGE WAS 16,612 AND FAILURE MILEAGE WAS 16,594.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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