Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11482259August 31, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The car began to shake uncontrollably on the freeway at 55/MPH . The car then marked "Engine Power is Reduced", causing the car to no longer accelerate more than 5-7/MPH. This is a very dangerous situation because it can cause a terrible accident on the road since it's a random inconvenience. I have heard that many of these types of cars "Chevy Cruze" seem to experience the same type of problem. With that being said it's safe to say that as an owner this situation is far out of my control and it's definitely a collective problem with the type of car and make that it is. I ask for this to be immediately looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481177August 25, 2022
UNKNOWN OR OTHER
I was at a stop light and when I hit the gas pedal to go on green light the car stalled and died. I tried turning off and restarting but nothing happened. I was in a busy intersection and could have been hit. A kind stranger helped me push it out of the intersection. Car has to be towed and I am waiting for service department to let me know what the problem is. I have canceled 1 1/2 days of work and will probably have to be out another day. I will also probably have rent a car until problem is fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479496August 16, 2022
POWER TRAIN
The contact owns a 2018 Chevrolet Cruze. The contact stated that the vehicle shifted from park into reverse without warning. While the vehicle was idling, the driver exited the vehicle and the vehicle rolled and crashed into a telephone pole. The driver's side door was ajar and was ripped off during the crash. The contact sustained cuts and bruises but no medical attention was provided. A police report was filed. There was no reported fire or air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 45,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11479467August 15, 2022
VISIBILITY/WIPER
HVAC blend door lever, which controls the function of properly moving the air from floor to vent to defrost, broken, resulting in inability to properly switch to defrost mode for safe operation of vehicle and driver visibility. Included are pictures of manufacturer original part, and newly designed aftermarket part. While the part has been redesigned to correct the original manufacturing design (new part is GM 13263335), no recall has been issued for this matter. This poses consequences to consumers, and replacing the part requires a complete removal of the dash, at an estimated cost to consumer of $1,000, as quoted by GM dealership in Mankato, MN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479150August 13, 2022
EXTERIOR LIGHTING
During rain or carwash, water leaks into rear passenger cabin along ceiling. Suspect coming from cracked rear third brake light which is a known Cruze issue that may also cause battery issues. My third brake light has two cracks (one on each side).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479011August 12, 2022
SERVICE BRAKES
When switching between drive and reverse, the brakes stop working/lock up. This mainly occurs when parking backward or backing out of parking spot. This has caused a very minor collision with a parked car and the need to use the E-brake on multiple occasions to stop from backing into cars. I have told the dealership about the issue when I first bought the car and they were either not able to reproduce or didn't test it. It has not been inspected that I know of. There was a recall for this exact problem but it is under different VIN numbers. There were no warning lamps or messages when this problem occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478534August 10, 2022
TIRES, TIRES:TREAD/BELT
215/60R16. H TP TOUR AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478220August 8, 2022
ELECTRICAL SYSTEM
The radio turns itself off, all the warning lights flash on the dash, and the car starts struggling to idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477930August 6, 2022
STEERING:HYDRAULIC POWER ASSIST SYSTEM
Power steering forums say there a recall my car and light is on. So is there ? Manufactured july 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477899August 6, 2022
ENGINE
Have filed an earlier complaint and never heard back. But the engine was stalling and not maintaining speed without heavy acceleration. First week of August 2022 the car finally gave out after diagnosis of faulty knock sensor. Was displaying knock sensor code intermittently and finally stayed on. Anyway first week of august it stalled completely at a stop sign and would not crank back up. I finally started checking relays and found the engine functions relay faulty by accident. There are two square grey relays under the hood in the fuse block. One says engine function s relay and one says something to do with defrost controls. Had to swap the two relays to get my car running. No problems since. Only had 87,000 miles on car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477771August 5, 2022
VEHICLE SPEED CONTROL:THROTTLE
My Chevy Cruze LT Hatchback has an acceleration issue. I’ve read blogs where people complain of the same problem. There is a delay from the time you press the acceleration peddle to when the vehicle actually responds. This is dangerous because in the time it takes for the car to respond to the acceleration, oncoming traffic could collide with me causing an accident. I’ve had more than a few ‘near misses’ because of this issues. Something needs to be done about this before someone gets killed over it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477790August 5, 2022
ENGINE
Turbochager is malfunctioning. The engine could have seized and since its mostly highway driving to get anywhere that could be bad. The problem has been confirmed through a auto shop. Not inspected by anyone else. There are no warning lamps. Message was low oil. checked it and there was no oil in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477860August 5, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE
The contact owns a 2016 Chevrolet Cruze. The contact stated that on several occasions, a strange noise could be heard while the brake pedal was depressed. The contact stated while accelerating above 35 MPH, the Service Stabil Trak and powertrain control module (PCM) warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the powertrain control module (PCM) failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477451August 3, 2022
SERVICE BRAKES, POWER TRAIN, ENGINE
I should have filed a complaint here after the catastrophic failure. The next time I may not be so lucky and it could cause loss of life. I was driving at approx. 65 MPH on the frwy when bang! An explosion under my hood that caused my car to jump over a lane, I slammed on the breaks, swerved but couldn't push the brake pedal down anymore. It felt hard and would barely move. i had no way to slowdown or stop! And traffic infront of me was slowing fast. I put all my weight on that pedal even tried pumping it, but it would only move alittle. Luckily the car in front sped up just enough for me to swerve onto the shoulder. As I slowed i could depress pedal alittle if I stood up on it out of my seat but stopping distance was like 15ft while maybe going 15 mph. This all happened in a matter of minutes i still dont know how I was able to avoid an accident. The engine sounded really rough. So I called the dealership they said to bring the car in. I had already spoke. With them that week due to traction control system and transmission causing instability and brake issues. I was mortified when I found out what happened I had cracked 2 pistons & the force was so strong it blew thru the membrane that seperates the break system, got oil in my break lines! This is a new car! Dealership said it was a known issue & GM determinedtitle was a design flaw. I had 2 pistons replaced and my break system flushed my car has never been the same. There's always something little and intermitten still with the transmission & Now the engine jumps while idling and stopped in drive it jumps so hard the car jumps fwd, feels like ill hit whats in front of me. I lost significant value at only 26,290 miles, i cant afford to trade it in on disability, covid turned into long haul covid, no affordable extended warranty. I have no piece of mind in a car I dont feel safe in. What happens when the pistons fail they didnt fix. How many injuries or lives must be sacrificed before they do something.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11477252August 2, 2022
SERVICE BRAKES, ENGINE
Vacume pump failure causing brakes to become very difficult to apply. Pump also brakes inside the valve cover. Causing timing issues and possible camshaft damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476239July 28, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
Last month the car started ti show me this errors Stabili Trak Control and Traction Service Control, I keep getting them driving on the highway, every road I drive, the steering wheal just becomes stiff and its hard to maneuver , the Air Condition turns off itself and the car has a big vibration , like there is an earthquake outside, I have been calling General Motors to tell them about the problem but they are telling me there is nothing they can do. There are times when I get in the car trying to get to work and the car won't start, the car would show me the errors and would not clear for hours, it's a nightmare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475631July 25, 2022
ENGINE
Coolant leak and engine overheating from Thermostat housing issue. 2nd time we have taken it in for this problem in 2 months after initial repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475769July 25, 2022
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Chevrolet Cruze. The contact stated that while idling or while driving at various speeds, the vehicle would hesitate while attempting to accelerate. The check engine warning light illuminated and turbocharger under boost message was displayed. The failure recurred several times. The failure was independently corrected after driving for a while; however, the self-correction was intermittent. The contact stated that whenever the vehicle failed to self-correct the contact would have the vehicle towed. The vehicle had been taken to several independent mechanics who diagnosed the turbocharger under boost had failed and needed to be replaced along with an unknown part. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 123,370.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475777July 25, 2022
ENGINE
The turbo breaks on all of these cars. Mine caused damage to my transmission and I have spent two months trying to get it working but all of the turbos for sale or broken or break. Now I believe it has caused damage to the converter as the car consistently drops out of high gears and then revs at over 5000 RPMs refusing to upshift. I live in an area with hilly freeways and I have almost been in two accidents because my car can't go over 50 MPH uphill and that's if I was going faster before getting to the incline. If every turbo on this car breaks, causing these issues, why has there not been a recall? This is dangerous to everyone with these cars. Chevy needs to take responsibility to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475488July 23, 2022
ENGINE, VEHICLE SPEED CONTROL
The car overheats due to the water pump and coolant leaks .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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