Cadillac SRX Complaints

3,266 consumer complaints on file.

#11170024January 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS GO DIM TO ALMOST ALL THE WAY OFF HAVE CHANGED BULBS TWICE, AFTER A COUPLE OF WEEKS LIGHTS GO DIM AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170068January 14, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY SRX ARE SO DIM THAT I CANNOT SEE TO DRIVE AFTER DARK. AFTER SEARCHING THE INTERNET IT SEEMS THIS IS A VERY COMMON ISSUE THAT CADILLAC HAS NOT ADDRESSED. WE ARE NOW WORKING WITH A MECHANIC TO ORDER AFTERMARKET REPLACEMENTS SINCE CHANGING THE ENTIRE HEADLIGHT ASSEMBLY. REPLACING THE HEADLIGHT BULBS OVER THE PAST WEEKEND DID NOTHING TO IMPROVE THE LIGHT PUT OUT BY THE HEADLIGHTS. I ALSO VISITED THE BODY SHOP THAT MADE A MINOR REPAIR TO THE CAR IN DEC 2018 THINKING THE HEADLIGHTS WERE MISALIGNED AND WAS TOLD THE DRIVER SIDE LIGHT WAS SIGNIFICANTLY DIM COMPARED TO THE PASSENGER SIDE. THE ISSUE WITH THE HEADLIGHTS IS FOR THE LOW BEAMS AND NOT THE HIGH BEAMS. THIS ISSUE CAN BE SEEN WHILE PARKED OR DRIVING ON THE HIGHWAY, DURING TURNS AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166688January 13, 2019
EXTERIOR LIGHTING
THE LIGHTS ON THIS CAR HAVE BEEN AN ISSUE FROM THE TIME OF PURCHASE! FIRST WE THOUGHT THE LIGHTS NEEDED TO BE ADJUSTED. DEALERSHIP TOLD US THEY ARE ADJUSTED PERFECTLY. I CANNOT DRIVE THIS CAR AT NIGHT! I WILL KILL SOMEONE OR MYSELF! CONTACTED DEALERSHIP AGAIN & WAS TOLD THEY COULD MEET US HALFWAY FOR REPLACEMENT. CADILLAC IS VERY AWARE OF THIS. I'VE RESEARCHED THIS PROBLEM & KNOW OTHER OWNERS HAVE THE SAME PROBLEM. I TELL EVERYONE NOT TO PURCHASE A CADILLAC BECAUSE THEY DO NOT STAND BEHIND THEIR FLAWS. I WANT TO INCLUDE MY NAME SO THAT WHEN MY HUSBAND HAS TO BURY ME FROM GETTING KILLED IN AN ACCIDENT HE WILL HAVE PROOF THAT THE COMPLAINT WAS MADE TO OUR GOVERNMENT AS WELL AS NUMEROUS TIMES TO THE DEALERSHIP. IT IS GOING TO TAKE THE DEATH OF ONE OR MORE PERSONS AND AN OUTRAGEOUS NEGLIGENT LAWSUIT FOR GM TO GET ON BOARD WITH THIS PROBLEM. I'VE EVEN MADE A FILE FOR MY HUSBAND TO ACCESS TO GIVE TO ATTORNEY UPON MY DEATH. THANK YOU GM, AT LEAST MY HUSBAND WILL BE ABLE TO BUY A NEW FORD! SINCERELY, [XXX] CAR WAS PURCHASED FROM RON TAYLOR CADILLAC IN HOUSTON,TX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166597January 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS VERY DIM, NOT SAFE AT NIGHT, SCARED TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166643January 12, 2019
EXTERIOR LIGHTING
DIM HEADLIGHTS ARE VERY DIM. CADILLAC SAYS NO RECALL. HAVE READ SEVERAL COMPLAINTS ABOUT THIS SAME ISSUE. CADILLAC SAYS WATER IS GETTING IN LIGHTS CAUSING THE LIGHT TO GO FAULTY. CALIFIRNIA LAWSUIT WAS WON BUT FOR CALIFORNIA ONLY TO GET THEM FIXED. THIS IS MY SPOUSES VEHICLE AND I AM IN FEAR OF HER AND MY CHILD'S SAFETY. YOU CANNOT SEE WITH THE DIM HEADLIGHTS ON AT NIGHT PERIOD. THE LIGHTS ARE VERY DIM. ESPECIALLY DANGEROUS WHEN RAINING OR BEING FOLLOWED BY ANOTHER VEHICLE, THE OTHER VEHICLES LIGHTS CAST MY CARS SHADOW IN THE FRONT OF MY VEHICLE CAUSING MORE DANGER SEEING. I AM AMAZED AT ALL THE COMPLAINTS OF THIS SAFETY ISSUE AND I HOPE AND PRAY NO ONE HAS LOST THEIR LIFE OVER THIS PROBLEM. PLEASE HELP GETTING THESE VEHICLES REPAIRED BEFORE SOMEONE DIES OR LOSES ANOTHER LIFE OVER THIS ISSUE. THEY SHOULD BE HELD RESPONSIBLE FOR THIS ISSUE. THANK YOU FOR YOUR TIME IN REGARDS TO THIS MATTER. WE HAVE TO ALMOST STOP IN THE MIDDLE OF THE ROAD WHEN MEETING ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166662January 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM WHEN ON LOW BEAM CAUSING A DANGEROUS SITUATION WHEN DRIVING AT NIGHT. CADILLAC DEALER WILL CHARGE $1500 TO CHANGE OUT ENTIRE HEADLIGHT ASSEMBLY. LIGHTS ARE TOO BRIGHT TO DRIVE AROUND WITH HIGH BEAMS ON ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166675January 12, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS MAKE IT EXTREMELY DANGEROUS TO DRIVE THIS VEHICLE AT NIGHT. PURCHASED THIS CAR ONE WEEK AGO. FIRST TRIP OUT AT NIGHT AND WAS FRIGHTENED BEYOND BELIEF. IT IS LIKE DRIVING WITH NO HEADLIGHTS. CADILLAC OR GM HAS GOT TO FACE THIS PROBLEM BEFORE SOMEONE IS KILLED. WE PAID WELL FOR THIS VEHICLE AND BUYERS SHOULD NOT HAVE TO FOOT THE BILL FOR A DEFECT!! I WILL BE HAPPY TO ENTER INTO A CLASS ACTION SUIT AGAINST EITHER CADILLAC OR GM TO FORCE THIS HAZARD TO BE DEALT WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166511January 11, 2019
UNKNOWN OR OTHER
THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY. THE CAR WAS DESTROYED. ENGINEERING REPORT STATES CAUSE AS DEFECTIVE FUEL PRESSURE SENSOR ON THE FUEL FEED PIPE. REPORT UPLOADED. THE CAR ONLY HAD 27,000 MILES AND WAS STILL UNDER WARRANTY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11166583January 11, 2019
SERVICE BRAKES, EXTERIOR LIGHTING
I HAVE A CADILLAC 2012 AND I CAN NOT SEE TO DRIVE IT AT NIGHT. I HAVE TO USE THE HIGH BEAMS TO SEE BLINGING THE ON COMING VEHICLES WHICH IS VERY DANGEROUS. AT UNKNOWN TIME WHEN A APPLY PRESSURE TO THE BRAKES MY VEHICLE WONT STOP. I HAVE TO PUMP THE BRAKES AND THAT DON'T WORK. THE PEDAL DROPS TO THE FLOOR. TOOK IT INTO THE SHOP AND THEY STATED THEY COULDN'T FIND ANYTHING WRONG. THIS HAVE HAPPEN TO ME 3 TIMES AS OF NOW, I PRAY THERE ISN'T A ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166172January 10, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROJECT SUFFICIENT LIGHT TO SEE AT NIGHT. BULBS REPLACED, BUT PROBLEM PERSISTS. NOW READING ONLINE THAT MANY 2011-2015 SRX OWNERS ARE EXPERIENCING THE SAME ISSUE CAUSING NIGHT VISIBILITY ISSUES THAT ARE A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166277January 10, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TOO DIM. CANNOT SEE TO DRIVE AFTER DARK WITHOUT BRIGHT LIGHTS. VERY DANGEROUS TO DRIVE THIS VEHICLE AFTER DARK. GM DOESN'T HAVE A RECOMMENDED REPAIR THAT DOESN'T COST THE AUTO OWNER THOUSANDS OF DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166398January 10, 2019
ELECTRICAL SYSTEM
THE VEHICLE'S HEADLIGHTS ARE VERY DIM TO A POINT WHERE IT IS NOT SAFE TO DRIVE AT NIGHT WITHOUT BRIGHT OR HIGH BEAMS ON. WE HAVE EXPERIENCED DANGEROUS CONDITIONS WHEN DRIVING ON DARK OR DIMLY LIT ROADS AT NIGHT. WHEN TAKEN TO THE DEALERSHIP WITH THE PROBLEM WE WERE TOLD THAT WAS NO SOLUTION AND THAT GM WAS AWARE OF THE PROBLEM. NO SOLUTION WAS OFFERED. WHEN THE GM CUSTOMER SERVICE LINE WAS CALLED, NO ASSISTANCE WAS GIVEN AFTER REPEATED PROMISES THAT SOME ONE WOULD RETURN OUR CALL. WE WERE FINALLY TOLD TO TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSIS THAT WOULD COST ABOUT $135. MY COMMENT WAS, WHY WOULD I PAY FOR A DIAGNOSIS WHEN I HAVE BEEN TOLD THAT IT CANNOT BE FIXED. THIS IS A SAFETY ISSUE AND I SUPPOSE IT IS CHEAPER FOR GM TO SETTLE DEATH CLAIMS THAN ISSUE A RECALL TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166401January 10, 2019
EXTERIOR LIGHTING
CONCERN: EXTREMELY DIM HEADLIGHTS ON MY CADILLAC SRX, SO DIM AND HAZARDOUS THAT I DO NOT DRIVE AT NIGHT AND NOT IN RAIN. I HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE. THIS IS A HUGE SAFETY ISSUE. THIS IS SHAMEFUL OF CADILLAC - I HAVE A 4 YEAR OLD VEHICLE WITH 55K MILES THAT I CAN LONGER SAFELY DRIVE AT NIGHT. MY HIGH BEAM HEADLIGHTS STILL FUNCTION PROPERLY BUT I CANNOT DRIVE ALL THE TIME WITH MY HIGH BEAMS - IT WOULD NOT BE SAFE FOR ONCOMING TRAFFIC. CADILLAC IS DOING NOTHING TO CORRECT THIS PROBLEM. THEY HAVE OFFERED A COSTLY REPAIR, BUT I HAVE BEEN CAUTIONED THAT THE REPAIR WORK WILL NOT CORRECT THE PROBLEM.A TRUE REPAIR IS NEEDED AND CADILLAC NEEDS A RECALL. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165976January 9, 2019
EXTERIOR LIGHTING
I PURCHASED THE CAR ON 12.23.2018 FROM AUTONATION CHEVY IN GREENACRES FLORIDA. WHEN THE CAR WAS FIRST DRIVEN AT NIGHT, THE HEADLAMPS WERE NOT ILLUMINATING THE ROAD. NOTIFIED THE DEALER THE NEXT DAY AND WAS TOLD TO BRING CAR IN TO HAVE IT FIXED AS IT IS A SAFETY ISSUE. WHEN CAR WAS TAKEN TO THE DEALER, IT WAS DETERMINED THAT PART OF THE HEADLIGHT SYSTEM HAD DE-LAMINATED INTERNALLY. THE DEALERSHIP SUBSEQUENTLY SAID THIS IS NOT A SAFETY ISSUE AD REFUSED TO REPAIR IT AT THEIR EXPENSE NOR DID THE ACCEPT THE CAR BACK. I MAINTAIN THAT THE DEALERSHIP KNOWINGLY SOLD ME A CAR WITH A SAFETY ISSUE AND IS REFUSING TO TAKE CARE OF IT. INCIDENTALLY, THE COST TO ME TO REPAIR THIS WOULD BE ALMOST $2,000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166075January 9, 2019
EXTERIOR LIGHTING
2014 CADILLAC SRX LOW-BEAM HEADLIGHTS WERE GROWING PROGRESSIVELY DIMMER AND NOW THE VEHICLE IS VERY UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS. THIS OCCURED OVER THE COURSE OF A FEW WEEKS AND THE VEHICLE WAS APPROXIMATELY 4.5 YEARS OLD AT THE TIME OF NEAR TOTAL DARKNESS. ALTHOUGH THE HI-BEAMS STILL WORK FINE, IT IS UNSAFE TO SUBJECT ONCOMING TRAFFIC TO CONSTANT USE OF HI-BEAMS, YET WITHOUT THEM THE SRX DRIVER IS UNABLE TO SEE EVEN THE LINES ON THE ROAD. SO VERY DANGEROUS AND THIS CADILLAC OWNER IS TERRIFIED TO DRIVE THIS VEHICLE AT NIGHT, FOR FEAR OF HARMING HERSELF OR OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166127January 9, 2019
EXTERIOR LIGHTING
MOISTER COMPLETELY FILLED PASSENGER HEADLIGHT ASSEMBLY SO IT FAILED STATE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166139January 9, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE TOO DIM MAKING IT UNSAFE TO DRIVE THE CAR AT NIGHT. THIS IS A COMMON PROBLEM FOR THIS MODEL AND THE MANUFACTURER WILL NOT CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166142January 9, 2019
EXTERIOR LIGHTING
HEADLIGHT LOW BEAMS ARE VERY DIM. THEY ARE SO DIM IT IS VERY DIFFICULT TO EVEN SEE THEY'RE ON WHEN DRIVING. IT IS EXTREMELY DIFFICULT TO SEE IN FRONT OF YOU WHEN IN OPERATION. VERY DANGEROUS, AS I CANNOT SEE WELL IN LOW BEAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165549January 7, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS FILL UP WITH MOISTURE. THIS MAKES THE LIGHTS SO DIM YOU CAN'T EVEN SEE THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164859January 7, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS DO NOT SHINE BRIGHTLY ENOUGH. ON A DARK STRETCH OF HIGHWAY ONE MAY ONLY SEE 15-20 FEET IN FRONT OF THE VEHICLE AND THIS IS DANGEROUS, IT IS ALWAYS NECESSARY TO DRIVE WITH THE BRIGHT LIGHTS ON. THE DEALER CHECKED OUT THE VEHICLE AND SAYS THAT THEY ARE NORMAL, BUT THAT IS SIMPLY NOT POSSIBLE. I HAVE READ ON THE INTERNET OF SEVERAL OTHER CUSTOMER COMPLAINTS AND AT LEAST ONE LAWSUIT IN PROGRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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