Cadillac SRX Complaints

3,266 consumer complaints on file.

#11271258October 26, 2019
EXTERIOR LIGHTING
THE PASSENGER HEADLAMP IN MY 2013 CADILLAC SRX IS COMPLETELY OUT DUE TO CONDENSED MOISTURE BUILD UP CAUSING ITS COMPONENTS TO DEFECT. NOW MY CAR BECOMES VERY UNSAFE TO DRIVE AT NIGHT AND ACCORDING TO PRIOR RECENTS COMPLAINTS AND LAWSUITS, IT SEEMS LIKE THAT'S AN ISSUE GM IS CURRENTLY AWARE OF BUT FAILED TO ADDRESS AND IT'S COSTING CONSUMERS THOUSANDS OF DOLLARS. I TOOK MY CAR TO THE MECHANIC TO HAVE THE HEADLIGHT REPLACED, BUT WAS TOLD THE ISSUE ISN'T WITH THE ACTUAL BULB BUT RATHER ITS COMPONENT. HE ALSO SENT ME A LINK OF OTHER ALLEGED OWNERS FACING THE SAME ISSUES AND STILL GM IS DENYING THE ISSUE. I CALLED UP GM AND WAS TOLD THEY'RE NOTHING THEY COULD DO ABOUT IT. NOW I'M STUCK WITH THE CAR AND SO AFRAID TO DRIVE IT AT NIGHT CAUSE IT'S VERY DANGEROUS PUTTING MY LIFE AND OTHERS AT RISK. PLEASE HELP!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271060October 25, 2019
EXTERIOR LIGHTING
MY CADILLAC 2011 HEADLIGHTS WHEN DIM. FIRST I CHANGED THE LIGHT BULBS THINKING THAT THAT WOULD SOLVE THE PROBLEM BUT IT DID NOT. I THEN TOOK MY CAR INTO THE DEALER TO CHECK TO SEE WHY THE LIGHT BULBS DID NOT FIX THE PROBLEM. THEY IN TURN TOLD ME THAT I WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT IN ORDER FIX THE DIM LIGHTS. I WAS ALSO TOLD THAT THE LIGHTS GOING DIM ON THE CADILLAC SRX IS A FLAW IN THE SYSTEM.THIS IS AN UNSAFE CONDITION WHEREAS YOU WILL NEED TO DRIVE WITH YOUR HIGH BEAMS UNTIL THE LIGHT UNIT IS REPLACED AS YOU CAN BARELY SEE IN FRONT OF YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271110October 25, 2019
SERVICE BRAKES
BRAKES GOES TO THE FLOOR WHEN DRIVING. COULD NOT STOP.HAD TO PUMP BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. HAS HAPPENED MORE THAN ONCE WHEN DRIVING ON THE STREET. HIT A BUMP IN THE ROAD, BRAKES WENT TO THE FLOOR. THIS CONCERN HAS BEEN REPORTED TO CADILLAC GM. RESEARCHED ISSUE AND OTHER OWNERS HAVE THE SAME SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270629October 24, 2019
SERVICE BRAKES
3OF MY BRAKE LINE BURST AT A STOP LIGHT WHEN STOPPING IN A SHOP NOW AREN'T THE LINE MADE OF HIGH GRADE METAL THAT SHOULD LAST LIFE OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270751October 23, 2019
EXTERIOR LIGHTING:HEADLIGHTS
2013 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SAFETY ISSUE CONCERNING WIDESPREAD MANUFACTURER DEFECT THAT CAUSES LITTLE TO NO LIGHT TO BE EMITTED FROM HEADLAMP. THE HEADLIGHT CASE ACCUMULATES MOISTURE UNTIL NO LIGHT IS EMITTED. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270232October 22, 2019
EXTERIOR LIGHTING
HEAD LITES WONT WORK WENT OUT, WATER GETS INTO THE LENS WITH CONDENSATION THERE ARE CLASS ACTION SUITES IN OTHER STATES RELATED TO THIS PROBLEM CANT DRIVE THE CAR AT NIGHT WITH THE NORMAL LIGHTS ON. 2010-2013 CADILLAC SRX'S ARE KNOWN FOR THIS PROBLEM DOES GENERAL MOTORS PLAN ON DOING A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270334October 22, 2019
ELECTRICAL SYSTEM
THE CADILLAC CUE SYSTEM DOES NOT WORK PROPERLY. THE ORIGINAL WENT OUT, THE ONE THEY FIXED UNDER WARRANTY WENT OUT, AND NOW THEY DON'T WANT TO HELP ME FIX WHAT I HAVE. IT WAS ONLY 18 MONTHS AGO WHEN THEY REPLACED THE CUE SYSTEM. IT OPERATES LIKE THIS REGARDLESS OF THE WAY YOU DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269988October 21, 2019
EXTERIOR LIGHTING
DIM HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE THE ROAD! MUST USE BRIGHTS AT ALL TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270018October 21, 2019
EXTERIOR LIGHTING
HEADLIGHT IS HOLDING MOISTURE AND CLOUDING UP WHICH IS CAUSING LITTLE TO NO VISION AT ALL AT NIGHT WHILE DRIVING ON THE HIGHWAY HEADLIGHTS ON SRX'S ARE BAD AS FAR AS VISION GOES AT NIGHT AND I SEE HUNDREDS OF COMPLAINTS FROM OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269746October 20, 2019
EXTERIOR LIGHTING
UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269540October 19, 2019
EXTERIOR LIGHTING
VERY BAD VISIBILITY DRIVING AFTER DARK. THE HEADLIGHTS ARE VERY DIM AND IT'S DIFFICULT TO SEE THE ROAD AND SURROUNDING AREA WHILE DRIVING AT NIGHT. I'VE CONTACTED A LOCAL AUTO REPAIR SHOP AND THEY STATED THIS WAS A ONGOING PROBLEM WITH THE VEHICLE I DRIVE. I PURCHASED THE VEHICLE USED AND NO MENTION OF THE PROBLEM WAS GIVEN. I FEEL IT'S A SAFETY HAZARD THAT CAN RESULT IN SERIOUS ACCIDENTS. I CURRENTLY DRIVE USING HIGH BEAM WHICH ALSO CAUSES A HAZARD. I LIVE IN A RURAL AREA WITH FEW LIGHTED ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269097October 17, 2019
EXTERIOR LIGHTING
WHILE DRIVING MY 2015 CADILLAC SRX AT NIGHT WITH MY HEADLIGHTS ON LOW BEAM THE VISIBILITY IS SO BAD THAT YOU MIGHT AS WELL BE DRIVING WITH NO HEADLIGHTS ON AT ALL. MOST OF THE TIME WHILE DRIVING AT NIGHT I HAVE TO DRIVE WITH MY HEADLIGHTS ON HIGH BEAMS ALL THE TIME BECAUSE IF NOT I CANNOT SEE ANYTHING. WE HAVE REPLACED THE BULB IN OUR HEADLIGHTS SEVERAL TIME AND THIS DID NOT FIX THE ISSUE. WE RESEARCHED AND DID NOT FIND A RECALL ABOUT THIS, WHICH WAS SURPRISING BECAUSE THIS IS A HUGE SAFETY HAZARD. THIS HAPPENS ANYTIME THE HEADLIGHTS ARE ON, WHETHER YOU ARE DRIVING DOWN THE ROAD, SITTING IN THE VEHICLE IN THE DRIVEWAY OR PARKING LOT AT ANYTIME WHEN YOU TURN THE LOW BEAMS ON FOR THE HEADLIGHTS THE REMAIN DIM AND DOES NOT PROJECT LIGHT ENOUGH RANGE OF LIGHT TO BE ABLE TO DRIVE SAFELY WHILE THE LOW BEAMS ARE IN USE. VERY FRUSTRATING AND NERVE RATTLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269128October 17, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH ISSUES OCCUR WHETHER VEHICLE IS STATIONARY OR IN MOTION. I SEE THERE IS NO RECALL ISSUED FOR THESE SAFETY ISSUES BUT IN MY OPINION THERE SHOULD HAVE. I AM SUBMITTING THIS ON THE BEHALF OF MY DAUGHTER . I ENTERED A DATE BECAUSE THE DIGITAL FORM REQUIRED IT BUT THESE ISSUES HAVE BEEN GOING ON FOR QUITE SOME TIME NOW, NOT SURE OF THE FIRST OCCURRENCE. THANKS FOR ANY HELP CONCERNING THIS SAFETY ISSUE. (XXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269138October 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM. THE CONTACT COULD NOT SEE PAST 40 FEET IN FRONT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,121.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269139October 17, 2019
UNKNOWN OR OTHER
DRIVE A 2015 CADILLAC SRX AND THE DISPLAY SCREEN HAS COMPLETELY WENT OUT. CANNOT LISTEN TO THE STEREO, USE THE BACK UP CAMERA, OR ANYTHING. LUCKILY, WE WERE ABLE TO FIGURE OUT WHERE TO PUSH TO CONTROL THE TEMPERATURE. WE HAVE BEEN TOLD BY SEVERAL CADILLAC OWNERS AND MECHANICS THAT THIS IS A COMMON ISSUE WITH CADILLAC VEHICLES. DID OUR RESEARCH AND WAS NOT ABLE TO LOCATE WHERE THERE WAS A RECALL FOR THIS. FORTUNATELY, WE CARRY THE EXTENDED WARRANTY, UNFORTUNATELY, WE ARE LIMITED AS TO WHERE WE CAN TAKE IT TO GET THE WORK DONE. VERY FRUSTRATED AND DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269148October 17, 2019
ELECTRICAL SYSTEM
WE DRIVE A 2015 CADILLAC SRX. I WORK IN REAL ESTATE AND WENT OUT TO ONE OF MY HOMES TO REMOVE THE SIGNAGE AFTER THE HOME HAD SOLD AND WHEN I WENT TO LET UP THE HATCH TO PLACE THE SIGN IN THE BACK OF THE VEHICLE THE HATCH WOULD NOT OPEN. AFTER SEVERAL FAILED ATTEMPTS OF TRYING TO OPEN THE HATCH FROM THE PUSH BUTTON AT THE REAR OF THE VEHICLE I THOUGHT I WOULD TRY THE BUTTON ON THE INSIDE OF THE DRIVERS DOOR, STILL NOTHING IT WILL NOT OPEN. DID SOME RESEARCH, SPOKE WITH SOME OTHER GMC/CADILLAC OWNERS AND MECHANICS WE WAS TOLD THAT THIS IS A COMMON ISSUE WITH THEIR VEHICLES AND THAT THERE WAS NO RECALL FOR THIS ISSUE EITHER. AND DURING OUR RESEARCH WE WAS TOLD THAT WATER LEAKS INTO THE AREA WHERE OF WHICH THE LIFT GATE MODULE KIT IS STORED ON THE LEFT REAR OF THE VEHICLE THIS OF COURSE IF WHAT MADE THE COMPUTER BOARD TO BURN OUT. LOOKED UP TO SEE IF THERE IS A RECALL ON THIS AND LIKE SEVERAL OTHER ISSUES WE HAVE EXPERIENCED THERE HAS NOT BEEN A RECALL TO FIX THIS PROBLEM EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269192October 17, 2019
ELECTRICAL SYSTEM
GAS GAGE, TEMP GAGE DOESN'T LIGHT UP, POWER STEERING DOESN'T WORK, TAIL GATE WON'T OPEN, T/C LIGHT STAYS ON, LOCK LIGHT STAYS ON IGNITION GETTING HARD TO TURN KEY OFF, CAR STALLED. 2006 CADILLAC SRX. WHEN TURNING IGNITION ON. IT WORKS SOME TIME WHEN WEATHER IS COLD, WHEN IT WARMS UP IT QUITS WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269203October 17, 2019
EXTERIOR LIGHTING
I NOTICED ALL OF A SUDDEN I COULD NOT SEE THE ROAD, SWITCHED TO THE HIGH BEAM THAT'S FINE NOW BACK TO LOW BEAM IT'S LIKE I TURNED OFF THE LIGHTS,MY LIGHTS ARE ON BUT NOT BRIGHT AT ALL, DRIVING WITH HIGH BEAM MUCH AS POSSIBLE HWY & CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268820October 16, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE DIMMED TO THE POINT OF NOT FEELING SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269050October 16, 2019
ELECTRICAL SYSTEM
SINCE THE SUNROOF DRAIN TUBE DISLODGED CAUSING WATER TO LEAK INSIDE CAUSING AN ELECTRICAL SHORT. THE COMPUTER DOESN'T SENSE THE DRIVER DOOR. YOU CAN DRIVE WITH THE DOOR OPEN AND NO AJAR WARNING. THE WINDOW DOESN'T GO UP OR DOWN. THE RADIO AND INTERIOR LIGHTS DO NOT GO OFF ONCE YOU EXIT THE VEHICLE. IT SHUTS OFF AUTOMATICALLY AFTER 10MINS AS OPPOSE TO SHUT OFF WHEN YOU OPEN THE DRIVER DOOR. THERE'S A CLASS ACTION LAWSUIT REGARDING THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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