Cadillac SRX Complaints

3,266 consumer complaints on file.

#11290480December 21, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE FAILING AND THIS CAR IS TOO DANGEROUS TO DRIVE AT NIGHT. WE ARE FORCED TO DRIVE WITH HIGH BEAMS ON BECAUSE OTHERWISE YOU CANNOT SEE THE ROAD. MANY MANY INSTANCES OF THIS POSTED ONLINE AND CADILLAC HAS BEEN AWARE OF PROBLEM FOR SOME TIME. ALSO CLASS ACTIONS SUITS. YET THEY WILL RECALL AND ARE FORCED TO PAY HUGE AMOUNT FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290369December 20, 2019
EXTERIOR LIGHTING
RAN OFF THE ROAD DUE TO POOR VISIBILITY WITH LOW BEAM HEAD LIGHTS. COULD NOT SEE THE CURVE IN THE COUNTRY ROAD...NO LINES WERE ON THE ROAD. IT WAS RAINING AND THE LOW BEAM LIGHTS FAILED TO ILLUMINATE THE ROAD. TRIED RUNNING WITH HIGH BEAMS BUT KEPT GETTING FLASHED BY ONCOMING DRIVERS HEADLIGHTS. WAS GOING SLOW DUE TO POOR VISIBILITY SO NO DAMAGE....JUST VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290012December 19, 2019
EXTERIOR LIGHTING
BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED TO BE RESOLD UNTIL FIXED. VERY DISAPPOINTED IN EVERY WAY, YOU SHOULD DO YOUR JOB AND DO A RECALL AS GM IS NOT DOING THEIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290150December 19, 2019
SERVICE BRAKES
2 TIMES IN PAST WEEK MY CAR SLID ON ICE & WATER THEN AFTER BRAKE PEDAL WOULD GO ALL THE WAY TO THE FLOOR, NEXT DAY WORKED AGAIN, ABOUT 1-2 WEEKS BETWEEN INCIDENTS, 1 TIME WAS APPROACHING A STOP LIGHT & SLID ON WET STEEL PLATE, NEXT WAS THIS MORNING I SLID ON ICE SLOWING DOWN ON FFX CO PKWY GETTING ON RAMP FOR I66
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290199December 19, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE IS WATER ALL OVER THE FLOOR OF MY 2011 CADILLAC SRX LUXURY EDITION AND ITS FROM THE SUNROOF. THE WATER GOT INTO MY ELECTRICAL AND NOW MY TRUNK WON'T OPEN AND THE FLOORS WON'T DRY. THE VEHICLE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289854December 18, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT FOR APPROXIMATELY ONE YEAR, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE POOR ILLUMINATION NEARLY CAUSED A FEW CRASHES. THE VEHICLE WAS TAKEN TO RENICK CADILLAC (1100 S EUCLID ST, FULLERTON, CA 92832) WHERE THEY RECOMMENDED CHANGING THE ENTIRE HEAD LAMP ASSEMBLIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289572December 17, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS SUDDENLY DIMMED WHILE DRIVING AT NIGHT TO A POINT WHERE IT WAS NOT SAFE TO DRIVE. I INSTALLED NEW BULBS TWICE, AND IT DIDN'T HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289591December 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING. AS A RESULT, THE CONTACT WAS UNABLE TO SEE A CINDER BLOCK WHEN ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 5 MPH. THE CONTACT CRASHED INTO THE CINDER BLOCK. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND HEAD, BUT MEDICAL ATTENTION WAS NOT NEEDED. FAULKNER CADILLAC TREVOSE (LOCATED AT 4447 E STREET RD, TREVOSE, PA 19053, 866-722-7910) STATED THAT THE PASSENGER SIDE CORNER PANEL AND FRONT BUMPER OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER REGARDING THE HEADLIGHTS. THE DEALER DIAGNOSED THAT THE HEADLIGHTS WERE TOO DIM DUE TO CONDENSATION BUILD-UP AND THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9/569386975. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11289605December 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND THE BRIGHTNESS GRADUALLY REDUCED. THE FAILURE MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CALLED RITCHEY CADILLAC (LOCATED AT 932 N NOVA RD 101, DAYTONA BEACH, FL 32117, 386-675-1019) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289676December 17, 2019
EXTERIOR LIGHTING
HEADLAMPS HAVE CONDENSATION BUILD UP AND THE LOW BEAMS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE. LAST NIGHT I ALMOST HAD AN ACCIDENT TRYING TO GO SOMEWHERE AND HAD TO TAKE CORRECTIVE MEASURES TO KEEP FROM DRIVING INTO A DITCH THAT I COULD NOT SEE. THIS IS INCREDIBLY DANGEROUS AND WE ALMOST WRECKED BECAUSE THE LOW BEAMS GIVE OFF ALMOST NO LIGHT TO THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289235December 16, 2019
SERVICE BRAKES
I WAS SITTING AT A TRAFFIC LIGHT STATIONARY ON A CITY STREET WITH A STEEP HILL. I HAD MY FOOT ON THE BREAK WAITING FOR THE LIGHT TO TURN GREEN. MY BREAKS STARTED TO VIBRATE AND THEN WENT OUT COMPLETELY AND I ROLLED BACK INTO THE CAR BEHIND ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11289278December 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO PUMP THE BRAKE PEDAL TWELVE TIMES AND THE VEHICLE FINALLY CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO ROHRICH CADILLAC (2116 W LIBERTY AVE, PITTSBURGH, PA 15226, (412) 344-6000) WHERE IT WAS TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSTIC TEST AND IT WAS DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289074December 14, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TERRIBLE. THEY ARE TOO DIM TO DRIVE AT NIGHT. IT SEEMS LIKE THERE ARE NO LIGHTS ON AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288867December 13, 2019
EXTERIOR LIGHTING
DEFECTIVE HEADLIGHT SEAL THAT ALLOWS MOISTURE TO CORRODE ELECTRICAL COMPONENTS. THE MOISTURE CAUSES CONDENSATION THAT LEAVES THE HEADLIGHTS PRACTICALLY USELESS. I HAVE A 3 YR OLD AND A NEWBORN AND THIS CAR IS NO LONGER SAFE TO DRIVE THEM IN AT NIGHT. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288591December 12, 2019
SERVICE BRAKES
I PURCHASED MY 2012 CADILLAC SRX4 NEW WITH AN EXTENDED WARRANTY. ONE MONTH AFTER MY EXTENDED WARRANTY RAN OUT THE BRAKES STARTED GOING TO THE FLOOR AND I CAN BARELY STOP THE VEHICLE. SHOULD A CAR PULL OUT IN FRONT OF ME OR GOD FORBID A CHILD, I WOULD NOT BE ABLE TO STOP MY CAR IN TIME TO AVOID AND ACCIDENT. I TOOK MY VEHICLE INTO HUBER CADILLAC IN OMAHA, NE ON 10/14/2019 AS MY BRAKE PEDAL ONCE AGAIN WENT TO THE FLOOR MAKING WHAT SOUNDS LIKE A RUSHING OR AIR SOUND. THIS HAPPENED FOR SEVERAL MILES EVERY TIME I HAD TO COME TO A STOP. THEY COULD NOT DIAGNOSE A PROBLEM. THEY STATED THAT THEY ALSO DROVE THE VEHICLE AND COULD NOT DUPLICATE THE PROBLEM. SHE, BEV BURGESS, ALSO ADVISED ME THAT SHE HAD NEVER HEARD OF THIS PROBLEM AND THAT CADILLAC HAD NO BULLETINS PERTAINING TO ANY BRAKE PEDAL ISSUES. I WOULD SUGGEST THAT YOU READ THE INTERNET AS THERE ARE AT LEAST 100 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM AND SEVERAL WHO HAD CAR ACCIDENTS DUE TO THE ISSUE. SINCE HAVING MY CAR INTO THE DEALER TRYING TO HAVE IT FIXED, THIS PROBLEM HAS OCCURRED THREE MORE TIMES. THIS IS NOT AN ACCEPTABLE SOLUTION TO ALLOW PEOPLE TO DRIVE YOUR VEHICLES THAT COULD AND HAVE CAUSED ACCIDENTS TO NO FAULT OF OUR OWN. I HAVE DONE ALL REQUIRED MAINTENANCE TO MY VEHICLE AND FEEL AS THOUGH I HAVE DONE MY DUE DILIGENT. I CANNOT SAY AS MUCH FOR CADILLAC. I AM EXTREMELY DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288764December 12, 2019
SERVICE BRAKES
AT FIRST, AFTER HAVING TO PRESS HARD ON THE BRAKES WHILE DRIVING IN TRAFFIC, THE BRAKE PETAL WILL SINK TO THE FLOOR ANYTIME THE VEHICLE NEEDS TO BRAKE AFTERWARDS.THIS WOULD GO AWAY AFTER 8 HOURS OR SO. RECENTLY, THE VEHICLE DOES WHILE DRIVING IF IT GOES OVER A SPEED BUMP, POT HOLE, OR SOMETIMES FOR NO REASON AT ALL. THE PETAL SINKING WHILE BRAKING NOW LAST FOR SEVERAL DAYS UP TO WEEKS. IT IS EXTREMELY DANGEROUS AS ONE DOESN'T KNOW HOW MUCH PRESSURE IS NEED TO STOP AT ANY GIVEN TIME. I HAVE TAKEN IT TO THE SHOP AND NOTHING HAS BEEN FOUND TO BE WRONG. BRAKES HAVE BEEN BLED, ROTORS AND PADS CHANGED AND THE CAR STILL DOES IT AT RANDOM TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288765December 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS HAVE BECOME SO DIM THAT THEY ARE NOT USABLE TO DRIVE. WHEN DRIVING AT NIGHT I MUST USE MY BRIGHTS TO SEE THE ROAD IN FRONT OF ME. CHANGING THE BULBS DID NOT MAKE A DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288790December 12, 2019
VISIBILITY/WIPER
THE HEAD LAMPS DO NOT PROVIDE ENOUGH LIGHT TO SEE OBJECTS ON THE ROAD. THERE ARE HUNDREDS ON COMPLAINTS FROM OTHER SRX OWNERS ON SOCIAL MEDIA AND ON DRIVING TEST.ORG. THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FROM 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288462December 11, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT THE VEHICLE CANNOT BE OPERATED SAFELY AT NIGHT. I HAVE BEEN INFORMED THAT BOTH HEADLAMP ASSEMBLY'S NEED TO BE REPLACED AT A COST OF 1,250, AS THEY ARE DEFECTIVE AND SIMPLY REPLACING THE BULBS WILL NOT REMEDY THE LOW LIGHT OUTPUT. GM IS AWARE OF THE ISSUE WITH THE DEFECTIVE HEADLIGHT COMPONENTS AND HAS SETTLED LAWSUITS IN FLORIDA AND CALIFORNIA. THIS IS A SAFETY ISSUE NOT ONLY IN FLORIDA AND CALIFORNIA BUT IN ALL 50 STATES THAT SHOULD BE REMEDIED WITH A RECALL AND REPLACEMENT OF DEFECTIVE COMPONENTS WHERE APPROPRIATE. FAILURE OCCURRED PRIOR TO 70,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288318December 11, 2019
EXTERIOR LIGHTING
DIM HEADLIGHTS CAUSING INABILITY TO SEE ROAD AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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