Cadillac SRX Complaints

3,266 consumer complaints on file.

#11461702April 21, 2022
SUSPENSION
The contact's wife owns a 2012 Cadillac SRX. The contact stated that the adjustable rear toe link of the vehicle was previously replaced with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The contact later noticed that the interior of the brand new rear tires he had purchased were worn. Upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the rear tires could not be aligned as the rear toe link was non-adjustable. The dealer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461104April 18, 2022
EXTERIOR LIGHTING
There have been ongoing complaints about the headlights on this car. I avoid driving my car at night due to the fact that visibility is compromised. I had a SERIOUS near miss while driving at night. I was driving on a residential street and did not see a bicyclist going the same direction. The bicyclist veered slightly into my lane and I literally DID NOT see them. Causing me to clip their rear tire causing them to loose control and hit a curb. This is SERIOUS! The police said the headlights on my car were clearly a hazard! In my mind it would make sense for GM to replace the headlights rather than having to pay for a wrongful death lawsuit.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11461115April 18, 2022
EXTERIOR LIGHTING
Headlight goes out after rain. Fogging and condensation can be seen, when headlight doesn't work. Takes several days to dry out and come on again. Headlight will cut off will driving if raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461136April 18, 2022
ENGINE
The contact owns a 2004 Cadillac SRX. The contact stated that while operating the vehicle the check engine warning light would remain illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel system was faulty, a yaw sensor was faulty, and a battery sensor was faulty. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461160April 18, 2022
SUSPENSION:REAR
The contact owns a 2011 Cadillac SRX. The contact stated while starting the vehicle, the stability service and service tracking control lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the passenger’s side wheel sensor was faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460989April 16, 2022
EXTERIOR LIGHTING
Low beam lights very dim driving at night, safety hazard. Unknown to be when I purchased this vehicle. Research uncovered issues with SRX models 2010-2016..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460910April 15, 2022
EXTERIOR LIGHTING
Very poor visibility. Head lights turn on but the lens is so cloudy it has severely reduced visibility for night driving. I have been calling GM/Cadillac routinely for at least a month but I feel like I’m getting a run around. On 4/4/22 I was told the problem has been resolved and I would be getting a call to set up an appointment to have the lenses replaced. But I still haven’t heard back. The head lights had already been inspected by a Cadillac service dealer on 3/15/22 and GM/Cadillac was made aware of this and has spoken with the Cadillac dealer so I’m not sure what the hold up is. I’ve been calling to find out but my call gets transferred to voice mail. They do not return my calls. I also made them aware that we are planning to be doing lots of night driving in the next couple weeks for a vacation. So there is a need for the lights to be replaced ASAP. The dealer/service told me that it would cost me $3200.oo to replace the lights but I can not afford them. I do not believe this to be wear & tear or cosmetic. It is a safety issue from an inferior product. I have already started this complaint on 3/31/22 and have a reference # 502594. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460702April 14, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact's friend owns a 2015 Cadillac SRX. The contact stated while driving at night, he was unable to see the road clearly and had to use the high beam headlights to continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 63,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460804April 14, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Master brake cylinder/ABS Hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because THIS IS A SCARY situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460647April 13, 2022
TIRES, SUSPENSION:REAR:SHOCK ABSORBER
2016 CADILLAC SRX CONSUMER WRITES IN REGARD THE RECALL NOTICE ON THE TOE LINK ADJUSTERS AND TIRE WEAR IN THE REAR TIRES, THEY WERE BALD, AND BOTH REAR TIRES HAD CORDS SHOWING.AFTER REPLACING THE TIRES, IT WAS DETERMINED THE LEFT REAR SHOCK WAS LEAKING, AND THEY WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460518April 12, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the headlights were significantly dim. There were no warning lights illuminated. Upon inspecting the headlights, the contact noticed that water had leaked inside the headlight housing. The dealer was notified of the failure and informed the contact that the headlight replacement would be at his own expense since an unknown recall had already expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459858April 6, 2022
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
The contact owns a 2011 Cadillac SRX. The contact stated there was a default of service axle notification warning light on the instrument panel while starting the vehicle. The vehicle was diagnosed at a local dealer with an external rear axle leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459740April 5, 2022
STRUCTURE:BODY
The liftgate on my vehicle has stopped working. After researching this online I see that Cadillac/GM was sued concerning this issue. Please look into this for me. This repair would be very costly and it is unthinkable for a car that is less than 7 years old has this kind of body failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459475April 4, 2022
STEERING, SUSPENSION
The tow suspension recall was supposed to be fixed but auto gather Lori Chevrolet in commerce Georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core Adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has Adolf two more sets of tires in the rear end I’m unsure on how to correct the situation because the dealership is being bullies about the situation But the recall is not fixed vehicle is unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459337April 2, 2022
EXTERIOR LIGHTING
Vehicle Headlamps (dim beams). Yes, it is available for inspection. The Cadillac SRX SUV state inspection was rejected for defective headlamps on 4-1-2022( both low beam headlights not bright enough). Prior to purchase the state inspection was conducted by the dealership (Wells Auto Group in Mckinney, Texas). I was not aware of any problems with headlights (Dim). I notice while driving those dim beam lights were not putting out much light on darker not well-lit streets. I thought maybe this is the way the dim beams supposed to be. No. I have not seemed any warning lamps, messages, or any notification from General Motors (GM) on this safety problem. The safety of my family and others is at high risk when there is not proper lighting for headlights beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459177March 31, 2022
UNKNOWN OR OTHER
I bought a 2012cadillac about a month agoand was told by the dealer that there was no recalls on this car,but when i personally ran the vin number,it says this car has been recalled and I need to stop driving it because it's dangerous for me to be driving it because it could cause me to crash.this dealer ship also,grossly overcharged me, charging me "several thousand dollars more than the actual listed price".This car also floods my driver side and passenger side floors eachtime it rains.The water is coming in via my sunroof,which is causing my car to smell, and consequently gonna rot out my floor, and perhaps damage my electrical system and god only knows what other damage this water is doing to the integrity of my car.The dealer had me take my car to his mechanic who told me the problem was fixed which was a lie, because two days after he allegedly fixed the water problem, it rained and when i got in my car to go to an appointment... my floors were flooded with water again. The dealer who I bought the car from-"Arrow Motors",told me to take it back to his mechanic. between this leaking sunroof, and the recall i just found out about...I am really upset that this dealer sold me this car that is clearly defective and very unsafe and charged me $17,000. I feel like this guy lied to me and took advantage of me, I asked him several times if there was a recall on this car and he looked me in the eyes and said NO.I also asked him if there was anything wrong with this car and again he looked me in the eyes and said No.He had to have known about the recall,and about the problem with the sunroof leaking water inside the car. I only had this car for a month and spent all my money to buy it, but with the current issues, I feel it's not safe for me drive, and poses a serious risk to others too.P.S. Is there anyway I can get my money back,or sue them?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459050March 30, 2022
EXTERIOR LIGHTING
There is excessive moisture in both of my head lights due to this issue unfortunately while driving at night I have to leave my high beam lights on so I can see the road my low beam lights are entirely to dim to see to drive at night due to the water build up in my head lights! Due to this safety issue i am afraid to drive at night in fear of blinding on coming traffic or hurting myself while driving at night! When will they take this issue seriously after people have been injured or get killed while driving lets hope this issue is addressed before this occurs!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458788March 29, 2022
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under NHTSA Campaign Number: 14V571000 (Suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458840March 29, 2022
EXTERIOR LIGHTING
My headlight assembly have been taking in water for about a year. Last year I had to replace the ballast on one side. Last week we had a lot of rain and while driving home both of my headlights went out. I’ve looked up the problem online and found out I’m not alone. Cadillac did send me a notice last year about a settlement they made for similar issue but the notice they sent me stated it was for models with halogen bulbs. My vehicle has HID. I have called several dealerships and was told the part cost about $1400.00 each. I want to replace both sides. They say they don’t have both available. My guess is there’s a shortage because everyone has this problem. Cadillac should have been made responsible for selling this garbage. This is a safety and consumer problem. How can I drive my vehicle if I can’t even replace the part ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458541March 27, 2022
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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