Cadillac SRX Complaints

3,266 consumer complaints on file.

#10639731September 29, 2014
POWER TRAIN
PULLED INTO GET GAS AND COULD NOT PUT CAR IN PARK OR ANY OTHER GEAR. CAR HAD TO BE TOWED TO DEALER. THE EXACT PROBLEM WAS IDENTIFIED IN 2011 AND GM IS STATING THAT MY VEHICLE IS NOT A PART OF THE RECALL WHEN IT IS THE EXACT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639770September 29, 2014
STEERING, ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE STALLED AND DID NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639828September 29, 2014
SERVICE BRAKES
HAVING PROBLEMS BRAKING. PADDLE SOFT HAVING PROBLEMS STOPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639958September 29, 2014
ENGINE, POWER TRAIN
WHEN THE LIGHT TURN GREEN I PUT MY FOOT ON THE ACCELERATOR AND MY TRUCK START MAKING A LOUD RATTLING / THUMPING NOISE. ONCE THE 2004 SRX CHANGE GEARS THEN THE VEHICLE IS ROLLING WITH NO PROBLEM. I TOOK MY TRUCK TO CADILLAC AND I HAVE PAPERWORK THAT SAY I NEED A BEARING HUB ON THE LEFT TIRE THINKING THAT'S WHAT THE PROBLEM WAS BUT THAT WAS NOT THE PROBLEM. I HAD THE REPAIRS DONE ON BOTH PASSENGER HUBS AND STILL THE NOISE IS THERE. I WENT TO SEVERAL REPAIR SHOPS AND SOME SAY THE TRANSFER CASE OR THE CHAIN IS SLIPPING. I BOUGHT THE VEHICLE AT THE END OF FEBRUARY FROM A USED CAR LOT NOT KNOWING WHAT I WAS GETTING MYSELF INTO. I'M AFRAID TO HAVE MY KIDS IN THE TRUCK WITH ME BECAUSE WHEN I TAKE OFF FAST THE KNOCKING WILL START. I HAVE TO TAKE MY FOOT OFF THE ACCELERATOR AND GO SLOW UNTIL THE TRUCK PICK UP THE RIGHT AMOUNT OF SPEED TO STOP FROM HEARING THE KNOCKING NOISE. IF I'M AT A STOP SIGN OR A LIGHT I HAVE TO TAKE OFF REAL, REAL SLOW SO I WANT HEAR THE NOISE. I HATE STOPPING BECAUSE I FEAR THAT SOMEONE WILL HIT ME FROM BEHIND FOR GOING SO SLOW. IT'S VERY ANNOYING WHEN YOUR SPENDING YOUR HARD EARNED MONEY ON A VEHICLE AND PAYING A NOTE AND THIS PROBLEM IS NOT SOLVE YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639603September 28, 2014
ELECTRICAL SYSTEM
I PURCHASED A 2004 SRX FROM COLEMAN CADILLAC IN EWING, NJ ON 11/05/03. MY SRX WAS PARKED AT COLUMBIA UNIVERSITY WHEN THE IGNITION KEY GOT LOCKED IN THE IGNITION CYLINDER. THE REPAIR COST AT POTAMKIN CADILLAC CAME TO A TOTAL OF $2217.86. I ALSO HAD TO GET MY KEYS REPROGRAMMED WHICH TOTALED $181.35 BACK AT COLEMAN CADILLAC IN NJ. I RECENTLY READ THAT THE 2004 SRX IGNITION WAS IDENTIFIED AS A PROBLEM: THE DELPHI (DLPH.N) DOCUMENTS, RELEASED ON WEDNESDAY BY THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, ALSO MAY INDICATE THAT EARLIER VERSIONS OF THE CADILLAC SRX, FROM MODEL YEARS 2004-2006, USED A SWITCH PART FROM THE 2003 ION. ONE DOCUMENT SAYS THE SRX "IN THE BEGINNING OF THE PROGRAM" USED SWITCH PARTS FROM "DELTA" VEHICLES, THE CODE NAME FOR THE GM SMALL-CAR FAMILY THAT INCLUDES THE ION AND COBALT. I'M SURE YOU ARE AWARE OF THIS ISSUE AND AM ASKING THAT I RECEIVE A CREDIT FOR THE EXPENSE I INCURRED FOR THE REPAIR OF THE IGNITION CYLINDER AND ATTENDANT COST'ECM, REPROGRAMMING, ETC. THE TOTAL AMOUNT OF THE CREDIT I AM ASKING IS $2399.21. I HAVE WRITTEN TO GM AND HAD NUMEROUS DISCUSSIONS WITH THEIR EXECUTIVE RESOURCE CENTER (REFERENCE NO. 71-1336933693402). AN INITIAL OFFER OF $200 WAS WITHDRAWN AFTER CALLING TO TELL ME THAT I WOULD RECEIVE A RECALL NOTICE IN THE MAIL. THE ONLY RECALL NOTICE I HAVE RECEIVED WAS TELLING ME TO HAVE A PLUG PUT IN MY IGNITION KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639368September 26, 2014
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE STALLED AND VEERED TO THE RIGHT. AS A RESULT, THE VEHICLE CRASHED INTO A GUARDRAIL AND SUDDENLY VEERED TO THE LEFT. THE VEHICLE LANDED ON GRASS AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE LEFT SIDE OF THE NECK, THE LEG AND THE RIBS. THE FRONT PASSENGER SUSTAINED AN INJURY TO THE LEFT ARM. THE DRIVER AND FRONT PASSENGER DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NHTSA CAMPAIGN 14V394000 (ELECTRICAL SYSTEM) AND BELIEVED THE CRASH WAS RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 60,700.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10638901September 25, 2014
POWER TRAIN
TRANSMISSION SHIFTS VERY ERRATICALLY WHEN ACCELERATING. VEHICLE WAS RECALLED THIS YEAR FOR THIS PROBLEM BUT THE FIX FAILED TO SOLVE THE PROBLEM. THE DEALER IS TELLING ME THAT THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. THIS IS INSULTING AS MY LAST VEHICLES HAD THIS AND DID NOT SHIFT LIKE THE SRX. I AM CONCERNED THAT A MAJOR FAILURE LIES AHEAD THAT COULD STRAND MY FAMILY OR CAUSE AN ACCIDENT AND OBVIOUSLY COST THOUSANDS TO REPAIR OR REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638728September 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638474September 23, 2014
STEERING
THE DEALERSHIP IN MY CITY RAN OUT OF PARTS TO REPAIR MY VEHICLE THEY WERE SENT ONLY A FEW SO WE ALL ON A WAITING LIST FOR ?????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638505September 23, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST ACCELERATION. THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638570September 23, 2014
TIRES, AIR BAGS
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638273September 22, 2014
UNKNOWN OR OTHER
UNBELIEVABLE. YOU GIVE SPACE FOR 2,551 CHARACTERS BEYOND YOUR LIMIT BEFORE I HIT A PROBLEM. I HAVE COPIED MY COMPLAINT AND SENT IT TO GM DIRECTLY INSTEAD OF POSTING IT HERE. DO NOT BOTHER ME. I TRUST GM TO HANDLE IT. MY COMPLAINT IS IN GM'S BEST INTEREST ANYWAY. GOOD NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638180September 22, 2014
STEERING
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL MADE A WINDING NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. ALSO, THE CONTACT NOTICED FLUID ON THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE RACK AND PINION WAS LEAKING FLUID. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638202September 22, 2014
EXTERIOR LIGHTING
PROBLEM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. DEALER AND GM REFUSE TO REPLACE BECAUSE OF PROHIBITED COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637508September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM), BUT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637594September 19, 2014
STRUCTURE:BODY
REAR HATCH AUTOMATICALLY OPENS WHEN I'M DRIVING, WHEN MY VEHICLE IS PARKED AND LOCKED, AND ALSO WHEN MY VEHICLE IS ON BUT IDLING EITHER IN A CAR WASH, STOP LIGHT, OR STOPPED IN TRAFFIC. THIS OCCURS RANDOMLY AND SOMETIMES THE HATCH WILL NOT SHUT UNTIL I TURN OFF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633004September 14, 2014
STRUCTURE:BODY:HOOD
THIS MORNING I WAS PARKED IN A LOT OUTSIDE OF A STORE WITH MY TRUNK OPEN. I WAS LEANING IN THE TRUNK MOVING ITEMS AROUND. I CAN ONLY ASSUME I APPLIED PRESSURE TO THE TRUNK BUTTON ON THE KEY FOB UNKNOWINGLY. THE TRUNK CLOSED DOWN ONTO MY BACK AND FELT AS IF IT WAS INTENT ON CLOSING EVEN THOUGH MY BODY WAS PREVENTING THE TRUNK FROM CLOSING. I COULD NOT PULL BACK AS THE DOOR LITERALLY HAD ME PINNED IN THE TRUNK. MY HUSBAND RAN AROUND TO THE BACK OF THE CAR AS DID ANOTHER GENTLEMAN IN THE PARKING LOT. MY HUSBAND BEGAN HOLLERING TO HIT THE BUTTON WHICH I STILL HAD. THE DOOR IMMEDIATELY BEGAN TO LIFT AFTER HITTING THE DOOR RELEASE BUTTON OF THE FOB. THE EVENT WAS SHOCKING ENOUGH THAT I CAN'T IMAGINE WHAT MIGHT HAVE HAPPENED HAD MY HUSBAND AND A PASSERBY NOT HOLLERED FOR ME TO PUSH THE BUTTON BRINGING ME OUT OF THE STATE OF SHOCK OR IF INSTEAD OF AN ADULT A YOUNG CHILD HAD THE DOOR CLOSING ON THEM. THE WEIGHT AND PRESSURE OF THE DOOR PREVENTED ME FROM DOING MUCH MORE THAN PUSHING THE BUTTON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632584September 11, 2014
ENGINE
1ST EVENT ON 9/6/14: ENTERING FREEWAY AT 45 MPH, INCREASED ACCELERATION TO MERGE AND THE ENGINE SUDDENLY LAGGED WITH ZERO POWER FOR 2-3 SECONDS WHEN THE CAR TRIED TO SHIFT INTO THE NEXT GEAR. 2ND EVENT 9-11-14: ACCELERATED FROM A STOP. OPERATED PROPERLY THROUGH 1ST AND 2ND GEAR. WHEN THE TRANSMISSION SHIFTED INTO 3RD GEAR, THE ENGINE LAGGED/LOST POWER. ACCELERATOR CONTINUED TO BE DEPRESSED AND 2-3 SECONDS LATER, FULL POWER CAME BACK. ADDITIONAL EVENT AUG-2014: A PASSING MANEUVER REQUIRED HARD ACCELERATION WHICH RESULTED IN A LAG WHEN THE TRANSMISSION TRIED TO SHIFT INTO A PASSING GEAR. AGAIN WE HAD ZERO POWER WITH THE ENGINE DROPPING TO IDLE FOR AT LEAST 3 SECONDS AND THEN SUDDENLY COMING BACK UP TO SPEED. NOTE: WE'VE HAD THE CAR REPROGRAMMED PER NHTSA RECALL 14132 IN JUNE 2014. THIS IS THE SAME SYMPTOMS BUT OCCURRING AT MUCH HIGHER SPEEDS AND GEAR SELECTION. CAR IS UNSAFE AS THE POWER LOSS COULD'VE RESULTED IN A REAR END COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632072September 10, 2014
ENGINE, VEHICLE SPEED CONTROL
I WAS ATTEMPTING TO GAIN SPEED WHEN ALL OF A SUDDEN MY VEHICLE LOST ACCELERATION AND THE ENGINE RPMS INCREASED AS IF MY VEHICLE WAS ACCELERATING. I TOOK IT TO THE DEALER AND MY TRANSFER CASE MODULE NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629191August 28, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
THE PROBLEM INVOLVES THE VEHICLE'S TRACTION CONTROL SYSTEM. THE CAR INTERMITTENTLY AFTER COMING TO A COMPLETE STOP AND TURNING INTO ONCOMING TRAFFIC WILL LOSE ALL ACCELERATION POWER FOR TWO TO THREE SECONDS. DURING THESE TWO TO THREE SECONDS, THEIR IS A HOPELESS FEELING AS YOU QUICKLY LOOK INTO YOUR REAR VIEW MIRROR AND PRAY THAT THE CAR BEHIND IS SLOWING DOWN OR SWERVING INTO THE LEFT LANE TO AVOID A COLLISION. THIS HAPPENS ON DRY AND CLEAN PAVEMENT WITHOUT ANY LEGITIMATE REASON. AFTER ROLLING SLOWLY WITHOUT POWER THE ACCELERATOR WILL SUDDENLY ENGAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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