Cadillac SRX Complaints

3,266 consumer complaints on file.

#10726072June 18, 2015
SUSPENSION
AT APPROXIMATELY 52,000 MILES CAR DEVELOPED A ROAR IN FRONT. I HAVE BEEN TOLD THAT THE FRONT WHEEL HUB ASSEMBLY NEEDS TO BE REPLACED. IF THIS WERE TO GO ON AND NOT BE REPLACED AN ACCIDENT COULD RESULT FROM WHEEL BEARING OVER HEATING OR BREAKING OFF AND CAUSING ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726113June 18, 2015
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 65 MPH, THE STABILITY CONTROL SYSTEM ENGAGED AND THE VEHICLE BEGUN TO FISHTAIL. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725350June 15, 2015
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I ORIGANALLY TOOK CAR IN FOR BAD EGINE IN WHICH POTAMKIN DEALER IN MANHATTAN REPLACED WITH A BRAND NEW ONE. THIS WAS IN JUNE OF 2014 AND I HAD TO TAKE IT BACK ABOUT 4 TO 5 DIFFERENT TIMES FOR ISSUES WITH THE ENGINE AND THAT CAUSE PROBLEMS TO THE TRANSMISSION. THERES TOO MUCH PROBLEMS WITH THIS CAR TO EVEN EXPLAIN IN DETAIL AND THE CAR HAS BEEN THERE OVER A YEAR IN AND OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724732June 11, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT'S VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STRUCK A BUMP IN THE ROAD AND VEERED TO THE LEFT WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER SIDE WHEEL BEARING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724278June 9, 2015
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL STARTED TO SHAKE. THE CONTACT MENTIONED THAT THERE WAS A CLICKING SOUND EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS A LEAK IN THE FRONT OF THE VEHICLE AND THE FUEL INJECTOR AND MASS AIR SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722223May 29, 2015
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING AT 35 MPH, THE TRACTION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT LOST ACCELERATION AND THE STABILITY LIGHT ILLUMINATED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONNECTION WIRE FROM THE COMPUTER TO THE ACCELERATOR PEDAL WAS NOT CONNECTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,295.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722007May 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 55 MPH OVER A POTHOLE, THE VEHICLE SWAYED FROM THE LEFT TO THE RIGHT AND THE ANTILOCK BRAKE AND ELECTRONIC STABILITY CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STABILITY CONTROL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000. UPDATED 8/10/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721959May 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE CONSOLE CAUGHT FIRE AND MELTED. THE CONTACT ALSO NOTICED SOOT IN THE INTERIOR OF THE VEHICLE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10721960May 28, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ASSEMBLY FAILED TO WORK FOR THE LOW BEAMS. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS AS AN INTERIM REPAIR EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717726May 21, 2015
ELECTRONIC STABILITY CONTROL (ESC)
AT ANY SPEED AND AT LEAST 100 TIMES OR MORE, THE VEHICLE STABILITY CONTROL ACTIVATES AND CAUSES THE VEHICLE TO PULL TO THE LEFT. AT FREEWAY SPEEDS IT CAN BE A VERY STRONG PULL TO THE LEFT AND IT ALSO MAKES A NOISE. THE DEALER DOESNT SEEM TO KNOW WHY. WHEN THE STABILITY SYSTEM KICKS IN AT 60 TO 70 MPH AND IT PULLS TO THE LEFT SO HARD IT IT IS DANGEROUS, IT ALSO MAKES A SOUND BUT I DONT KNOW WHAT THE SOUND IS. IT IS DANGEROUS AS I HAVE TO CORRECT FOR THE SUDDEN PULL TO THE LEFT. I ALSO RESEARCHED THIS ON THE INTERNET AND FOUND THAT MANY PEOPLE ARE HAVING THE SAME EXPERIENCE AS ME. I BELIEVE THAT THERE SHOULD BE A RECALL ON THIS PROBLEM AND IT SHOULD BE SOLVED. IF THIS RAPID PULL TO THE LEFT GETS ANY WORSE, I BELIEVE IT IS POSSIBLE THAT IT COULD CAUSE A WRECK OR ROLL OVER DUE TO OVER CORRECTION OF THE PULL TO THE LEFT. PLEASE INVESTIGATE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717834May 21, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM SOCKET BURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716184May 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE SEAL ON THE HEADLIGHT HOUSING CRACKED AND CAUSED THE HEADLIGHTS TO FAIL. THE DEALER STATED THAT DUE TO THE FAILURE, WATER LEAKED INTO THE HEADLIGHT HOUSING. THE DEALER HAD TO REPLACE THE ENTIRE UNIT ON BOTH THE DRIVER AND PASSENGER SIDES OF THE VEHICLE. THE FAILURE MILEAGE WAS 94,500. UPDATED 7/9/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715110May 7, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SUSPENSION
I TOOK MY 2010 SRX INTO DEALERSHIP DUE TO A LOUD ROARING NOISE AND VIBRATION IN THE VEHICLE AT 50-60 MPH. DEALERSHIP ADVISED THAT TIRES NEEDED TO BE REPLACED AND VEHICLE ALIGNED. TIRES HAD LESS THAN 30,000 MILES ON THEM. ALL TIRES WERE REPLACED AND VEHICLE ALIGNED ($1000.00+). APPROXIMATELY 2 - 3 WEEKS LATER, I NOTICED A LOSS OF POWER IN THE VEHICLE WHEN TRYING TO ACCELERATE. ADDITIONALLY, WHILE STOPPED AT A STOP SIGN OR LIGHT, VEHICLE SPUTTERED AND SHOOK LIKE IT WAS GOING TO DIE. THIS HAPPENED ON SEVERAL DIFFERENT OCCASIONS. STABILITY TRAC LIGHT COME ON DURING THIS TIME BUT THEN WENT OUT. 05.01.15, THE VEHICLE COMPLETELY LOST ALL POWER TO ACCELERATE OVER 40 MPH AND HAS AN AWFUL ROARING NOISE. 05.05.15, THE VEHICLE WAS TOWED TO THE DEALERSHIP & IS CURRENTLY THERE. RECEIVED CALL FROM DEALERSHIP THAT THE WHEEL HUB BEARINGS NEED TO BE REPLACED @ $1,100.00+. I AM NOT HAPPY WITH THIS SOLUTION & DO NOT BELIEVE IS WILL FIX THE CURRENT ISSUES WITH MY VEHICLE, AS I SHOULD NOT BE HAVING A BEARING ISSUE @ 70K MILES. I NOW BELIEVE THAT SOMETHING MORE WAS WRONG TO HAVE CAUSED MY TIRES TO HAVE WORN SO QUICKLY AND POORLY. FURTHER, THERE IS MOISTURE BUILDUP IN BOTH OF MY HEADLAMPS THAT I PREDICT WILL CAUSE PROBLEMS AFTER READING PREVIOUS CONSUMER COMPLAINTS WITHOUT GMS ACKNOWLEDGEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714323May 4, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS ENGAGED THE VEHICLE FAILED TO RESPOND. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND NECK DUE TO THE EXCESSIVE FORCE APPLIED TO THE STEERING WHEEL HOWEVER, NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFT FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,260.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10714324May 4, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HESITATED TO SHIFT GEARS. IN ADDITION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS. ON THE MOST RECENT DIAGNOSTIC TESTING, THE DEALER ADVISED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713949April 30, 2015
EXTERIOR LIGHTING
HEADLIGHT FROM 2010 CADILLAC SRX SEAL BREAKS AND HEADLIGHT BLOWS DUE TO MOISTURE DEALER SAYS THE ASSEMBLY NEEDS TO BE REPLACED ALONG WITH BALLAST AND LIGHT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706064April 16, 2015
EXTERIOR LIGHTING
PASSENGER HEADLIGHT WORKING SOMETIMES AND SOMETIMES NOT. BROUGHT INTO DEALER AND THEY REPLACED BULBS. AFTER A FEW DAYS AFTER GETTING VEHICLE BACK NOTICED HEADLIGHTS ONLY WORKED SOME OF THE TIME. BROUGHT BACK TO THE DEALER AND HE SAID THE WHOLE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED. SUGGESTED LOOKING ONLINE TO SEE IF OTHERS EXPERIENCED SAME PROBLEM WHICH LED ME TO THIS SITE. COST TO REPLACE IS $1600 AND IS ONLY GUARANTEED FOR 12,000 MILES OR 12 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705878April 15, 2015
ENGINE
AT APPROX. 121,000 MILES, WENT TO START MY CAR, WHEN STARTED THERE WAS AN AWFUL KNOCKING NOISE UNDER THE HOOD, THE ENTIRE CAR WAS SHAKING, AND MISFIRING. AFTER TAKING TO THE DEALER, I WAS TOLD THE TIMING CHAIN NEEDED REPLACED. OVER $2000 TO DO THIS, DURING HAVING THE TIMING CHAIN REPLACED I WAS TOLD THAT THE TIMING CHAIN GEARS HAD BEEN PREVIOUSLY MARKED MEANING THE TIMING CHAIN ON MY VEHICLE HAD BEEN PREVIOUSLY CHANGED. I HAVE READ ABOUT SO MANY PEOPLE HAVING THE EXACT SAME ISSUE WITH TIMING CHAINS HAVING TO BE REPLACED AT VERY LOW MILEAGE. I BELIEVE WITH ALL THE COMPLAINTS AND CONCERNS OF THE TIMING CHAINS FAILING AT THIS RATE, THIS SHOULD HAVE BEEN A RECALL AND BEEN REPLACED UNDER CADILLACS EXPENSE. THIS IS JUST RIDICULOUS. I HAVE SEEN PREVIOUS NHTSA ITEM #'S REGARDING THE SAME THING! THERE ARE PLENTY OUT THERE. PREVIOUS COMPLAINTS: NHTSA ID # 10335816, 10512619, 10598962 ETC. THERE WAS A RECALL FROM GM ON TIMING CHAINS BUT ONLY INCLUDED MODELS 07 BULLETIN NO 11340A,REV B AND REV C. NHTSA REFERENCE- 10043857. I BELIEVE THIS RECALL SHOULD HAVE INCLUDED MODELS OLDER THAN 07 GOING BACK OF 04 AS SO MANY PEOPLE HAVE HAD THIS ISSUE! I BELIEVE GM SHOULD MADE RESPONSIBLE FOR REPLACING THESE ISSUE AND REIMBURSING FOR THE REPAIR COSTS. AS IF IT WAS IN 2007-2009 MODELS WHEN THEY REALIZED THE ISSUE IT IS MORE LIKELY TO HAVE BEEN IN OLDER MOLDERS AS WELL, AS THE ISSUE WAS NOT FIXED UNTIL AROUND 2010. MAKE GM RESPONSIBLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705519April 14, 2015
VISIBILITY/WIPER
WHILE DRIVING ON OUR DRIVEWAY, (NO TREES, ROCKS, DEBRIS, ETC) THE CENTER PORTION OF THE MOONROOF IMPLODED INTO THE CAR. THE SHADE WAS PULLED TRAPPING MOST OF THE GLASS SHARDS FROM ENTERING THE VEHICLE. NOTHING COULD HAVE POSSIBLY HIT THE GLASS AND I WAS TRAVELING 5 MPH OR LESS, COMING TO A STOP AT THE END OF OUR DRIVEWAY. I HAVE READ MANY COMPLAINTS ONLINE OF THIS OCCURRING AND THINK IT IS A MANUFACTURER DEFECT AS THIS PORTION OF THE GLASS COVERS THE MOTORS/MECHANISM THAT CONTROLS THE MOONROOF. THE TEMPERATURES WERE NOT EXTREME AND THE CAR HAD NOT BEEN DRIVEN PRIOR TO THE INCIDENT. WE HAVE OWNED THE VEHICLE FOR ALMOST 3 YEARS AND ARE NOW CONCERNED ABOUT THE OTHER 2 GLASS ROOF PANELS BEING DEFECTIVE AS WELL. A VERY UNNERVING EXPERIENCE AND WE ARE JUST THANKFUL NO ONE WAS INJURED, BUT COULD SEE THE POTENTIAL FOR INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705736April 14, 2015
ENGINE
INTERMITTENT ATTEMPTS AT STARTING. START ATTEMPTS WITHOUT THE KEY BEING ACTUATATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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