Cadillac SRX Complaints

3,266 consumer complaints on file.

#10824430February 5, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION IN THE HEADLIGHT UNIT CAUSED A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,866.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824553February 5, 2016
EXTERIOR LIGHTING
BOTH HEADLIGHTS HAVE HAD TO BE REPLACED AND ONE OF THEM IS ALREADY ACCUMULATING MOISTURE AND HAS BURNED OUT AGAIN. I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL, AS IT IS VERY DANGEROUS AND HAS BEEN VERY COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823461February 1, 2016
POWER TRAIN
WHEN I SHIFT TO PARK, THE DASH TELLS ME I HAVE NOT IN PARK AND I AM UNABLE TO TURN THE CAR OFF. I HAVE TO REVERSE, THEN SHIFT BACK TO PARK, SOMETIMES SEVERAL TIMES, IN ORDER FOR THE CAR TO FINALLY REGISTER THAT I AM IN PARK. ALSO, WHEN I SHIFT TO REVERSE, THERE IS A HUGE THUNKING NOISE. THIS IS AN INTERMITTENT ISSUE THAT CAN OCCUR ANYWHERE FROM 1 TIME PER WEEK TO SEVERAL TIMES. I HAVE BROUGHT THE VEHICLE IN FOR THE ISSUE TO CERTIFIED GM DEARLSHIPS AND POINTED OUT THAT SEVERAL MESSAGES ON BULLETIN BOARDS STATE IT'S A TRANSMISSION SHIFT CABLE. MANY OTHERS HAVE EXPERIENCED THE SAME PROBLEM, HOWEVER, IF THE DEALERSHIP CANNOT REPLICATE IT, THEY SAY THERE IS NOTHING TO FIX. I SAW A RECALL FOR THE SAME ISSUE FOR 2010 AND 2011 SRX'S, BUT THE DEALERSHIP SAID THAT MY VIN IS NOT PART OF THE RECALL ALTHOUGH I'M EXPERIENCING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823164January 29, 2016
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASS FLOW SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. ...UPDATED 04/26/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY REPLACING THE MASTER CYLINDER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822865January 28, 2016
EXTERIOR LIGHTING
BOTH HEADLIGHTS ACCUMULATE MOISTURE INSIDE, CAUSING THE LIGHT OUTPUT FROM THE LOW BEAMS TO BE ALMOST NONE EXISTING. IT FORCES ME TO DRIVE WITH THE HIGH BEAMS ON. I HAVE DONE SOME RESEARCH ONLINE AND THERE ARE LOTS OF PEOPLE COMPLAINING ABOUT THE SAME THING. I FEEL GM NEED'S TO PERFORM A RECALL ON THIS HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822616January 27, 2016
EXTERIOR LIGHTING
DURING A RAINSTORM MY LEFT HEADLIGHT STOPPED WORKING. TOOK IT TO DEALER AND THEY FOUND THAT DUE TO A FAULTY SEAL WATER WAS GETTING INTO THE LIGHT. THE WHOLE ASSEMBLY HAD TO BE REPLACED.COST WAS OVER $1300.00. VEHICLE ONLY HAS ABOUT 63,400 MILES ON IT. AFTER REVIEWING MULTIPLE FORUMS I FOUND THAT OTHER OWNERS HAD THE SAME ISSUE. I HAVE SERIOUS SAFETY CONCERNS ABOUT THIS PROBLEM. SPECIFICALLY, IF THE HEADLIGHT SEALS ARE UNRELIABLE IT COULD RESULT IN HEAD ON COLLISIONS/ACCIDENTS DURING BAD WEATHER INVOLVING PRECIPITATION. WHAT HASN'T THERE BEEN A RECALL ISSUED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821656January 22, 2016
EXTERIOR LIGHTING
FRONT HEADLIGHT ASSEMBLIES ARE DEFECTIVE AND ALLOW CONDENSATION TO BUILD UP BEHIND LENS CAUSING HEADLIGHTS TO BE LESS EFFECTIVE AND EVENTUALLY SHORT OUT ELECTRICAL SYSTEM. THIS CONDITION HAS OCCURRED TWICE (ON BOTH FRONT PASSENGER AND DRIVERS SIDE) SINCE I PURCHASED THIS VEHICLE IN 2014, MOST RECENTLY WHILE DRIVING HOME ON THE HIGHWAY AT NIGHT NEARLY CAUSING AN ACCIDENT. THESE DEFECTIVE HEADLIGHT ASSEMBLIES ARE VERY DANGEROUS AND SHOULD BE ADDRESSED, VIA A RECALL, BY CADILLAC ASAP. AN INTERNET SEARCH ON THIS ISSUE REVEALED HUNDRED OF SIMILAR COMPLAINTS AND I SUSPECT CADILLAC IS WELL AWARE OF THIS DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821003January 19, 2016
UNKNOWN OR OTHER
I HAVE TAKEN MY VEHICLE TO THIS SHOP TWICE NOW FOR MY TIMING. THEY CLAIM THEY HAVE REPAIRED IT TWICE & ALSO REPLACED A VARIABLE VALVE TIMING SOLENOID. ALMOST 3,000.00. ONCE AGAIN IT QUIT WORKING MONTHS AGO. HAD IT TOWED TO ANOTHER MECHANIC & WHEN DIAGNOSED, IT WENT BACK TO THE TIMING CHAINS FOR THE 3RD TIME IN LESS THAN A YEAR. MY MECHANIC WENT ON LINE & INFORMED ME CADILLAC HAS HAS A LOT OF PROBLEMS WITH THE TIMING ON THEIR CARS. PLS HELP. I AM DISABLED & I THINK THERE SHOULD BE A RECALL ON THIS CAR. WHEN I WAS DRIVING IT THIS LAST TIME, THE CAR WOULD SPEED UP ON ITS OWN WHICH WAS VERY SCARY FOR ME. WHEN I GOT TO MY DESTINATION A MILE UP THE ROAD IT DIED. I TRIED TO START IT & IT WOULD START BUT WOULDN'T TURN OVER. WHEN I LET GO OF THE KEY IT STAYED ON & KEPT TRYING TO START ON ITS OWN, LIKE I HAD THE KEY TURNED. IT DID SHUT OFF FINALLY WHEN I TURNED IT OFF. AFTER THE MECHANIC AT CABLES FIXED THE TIMING THE FIRST TIME, I WAS INFORMED IF I DIDN'T REPLACE THE VARIABLE VALVE TIMING SOLENOID, HE COULD NOT GUARANTEE THE TIMING AGAIN SO I PAID TO HAVE THAT DONE AS WELL. THIS ALL STARTED 7-24-14 & HAS BEEN IN THE SHOP OFF & ON SINCE THEN. I RECENTLY LOST MY YOUNGEST DAUGHTER & AM DISABLED SO MY TRANSPORTATION IS EVERYTHING TO ME & I CAN'T KEEP PAYING FOR THIS TIMING SINCE I AM NOW PAYING FOR FUNERAL EXPENSES ALONG WITH MANY OTHER RELATED EXPENSES. PLS PLS HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821051January 19, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE VIBRATED SEVERELY AND JERKED BEFORE SUDDENLY ACCELERATING INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKES DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE HAND BRAKE FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE INSTRUMENT PANEL WARNING LIGHTS FLICKERED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820616January 16, 2016
EXTERIOR LIGHTING
60,000 MILES, BOTH THE FRONT HEADLAMP UNIT SEALS ARE LEAKING WATER CAUSING THE FRONT LIGHTS TO DIM AND BURN OUT. NUMEROUS COMPLAINTS ON CADILLAC.COM FORUM SITE. THE COST IS 1200 DOLLARS PER UNIT TO REPAIR. THEY ADVISE NOT A WARRANTY ISSUE AND CADI KNEW THE SEALS DISINTEGRATE CAUSING A VERY COSTLY REPAIR AND A DANGEROUS SITUATION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819546January 11, 2016
VEHICLE SPEED CONTROL
SOMETIMES WHEN ACCELERATING IT BOGS DOWN. DANGEROUS WHEN YOU NEED PULL OUT IN TRAFFIC. TOOK IT TO DEALERSHIP AT LEAST 5 TIMES. THEY CHECKED CODES. NEVER COULD GET IT TO REPEAT AT DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819545January 11, 2016
SERVICE BRAKES
BRAKES FEEL SPONGY, SOMETIMES THEY GO ALMOST TO FLOOR BOFORE SLOWING DOWN. HAS BEEN DANGEROUS. REPAIR CENTER CAN'T FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819280January 11, 2016
EXTERIOR LIGHTING
THE SRX 2010 WAS PARKED OUT SIDE DURING A LIGHT RAIN SHOWER. THE DRIVERS SIDE HEADLIGHT ACCUMULATED MOISTURE, AND WHEN THE LIGHTS CAME ON AUTOMATICALLY IT COMPLETELY STOPPED WORKING AND A WARNING SIGN TO CHECK HEADLIGHT APPEARED ON THE DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818864January 8, 2016
EXTERIOR LIGHTING
HEADLIGHT SEAL FAILS CAUSING MOISTURE INSIDE LAMP FIXTURES TO BUILD UP AND EVENTUALLY CAUSE AN ELECTRICAL SHORT IN THE VEHICLE. MOISTURE IN THE LAMP FIXTURES ALSO IMPAIRS VISIBILITY AT NIGHT AND DUSK CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818957January 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. AS THE FAILURE PROGRESSED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WEEKS LATER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MISFIRED, BUT A REPAIR COULD NOT BE PERFORMED UNTIL THE ENGINE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838216January 5, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/55/R20. THE TIRES WERE MANUFACTURED ON APRIL 15, 2013. THE CONTACT STATED THAT THE TIRES HAD TREAD SEPARATION. THE CONTACT ALSO STATED THAT THE TREAD WAS SEPARATING IN CHUNKS. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE TIRES INSPECTED. THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE TIRE FAILURES. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,600. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817497January 4, 2016
EXTERIOR LIGHTING
WHILE DRIVING ON HIGHWAY, CHECK LEFT LOW BEAM HEADLIGHT WARNING. THEN CHECK RIGHT LOW BEAM WARNING CAME ON. NOW BOTH LEFT AND RIGHT LOW & HIGH BEAMS ARE OUT. THERE IS CONDENSATION IN THE DRIVER SIDE LENS. THIS SEEMS TO BE A DEFECT IN THE LENS DESIGN AND THERE SHOULD BE A GM RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817599January 4, 2016
STEERING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID WAS LEAKING AND THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817712January 4, 2016
AIR BAGS
SERVICE AIRBAG SENSOR LIGHT CAME AND STAYS ON WHILE DRIVING, VEHICLE STALLS AND STOPS. VEHICLE STILL RUNNING BUT WILL NOT DRIVE OR REVERSE. I WAS ON A MAJOR STREET AT A LIGHT INTERSECTION AND ALMOST REAR ENDED BY OTHER VEHICLES. TOWED TO A CADILLAC DEALER AND THEY CANNOT FIGURE OUT WHAT THE PROBLEM WAS. STILL AT THE DEALERSHIP. THREE WEEKS PRIOR, THE SAME VEHICLE HAD REPLACED REAR DIFFERENTIAL BUSHINGS, AND I STARTED EXPERIENCING ACCELERATING PROBLEMS AS SOON AS I LEFT THE DEALERSHIP. I CALLED TO COMPLAINT AND WAS TOLD TO RETURN THE VEHICLE BACK WHICH I DID NOT UNTIL NOW. ANY CORRELATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816994December 30, 2015
SERVICE BRAKES
I FOUND OUT I HAVE RUSTY BRAKE LINES. MY BRAKES FAILED ON ME WHILE DRIVING. I PULLED INTO THE CLOSEST PARKING LOT AND SAW THE FLUID POURING FROM UNDER MY CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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