Cadillac SRX Complaints

3,266 consumer complaints on file.

#10875208June 20, 2016
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REDUCE ENGINE POWER LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE CONTACT STATED THAT THE FAILURE RECURRED RANDOMLY. IN ADDITION, THE STABILITRAC LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874595June 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE THE VEHICLE WAS PREPARING TO STOP AT A STOP SIGN, THE VEHICLE BEGAN TO SPUTTER INTO TRAFFIC AND ALL THE WARNING LIGHTS ILLUMINATED. THE ENGINE STALLED AND SMOKE APPEARED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POSITIVE CABLE WIRE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE PARTS TO REPAIR THE FAILURE WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10874643June 16, 2016
WHEELS, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 45 MPH, THE VEHICLE VIBRATED, THE WHEELS SEIZED, AND THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STABILITY SENSOR AT THE END OF THE STEERING COLUMN AND A SENSOR IN THE REAR PASSENGER SIDE WHEEL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,152. UPDATED 08/03/16*LJ THE CONSUMER STATED WHILE DRIVING HOME, THE VEHICLE MADE A HARD LEFT, CAUSING HIM TO VIOLENTLY GO INTO AN UNCONTROLLABLE SKID. WHEN HE HIT THE BRAKE, THE VEHICLE VIBRATED. UPDATED 08/10/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874154June 14, 2016
UNKNOWN OR OTHER
IT SHOWS UP ON THE DASHBOARD AND THE DRIVING CHANGE AND THE WILL BE A CLINKING NOISE FROM THE REAR OF THE TRUCK. IT MAKES IT DANGEROUS TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871978June 2, 2016
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS IN PERFECT OPERATING CONDITION ARE SO DIM THAT THE ROAD IN FRONT OF THE VEHICLE IS BARELY VISIBLE. THE ONLY WAY TO SAFELY OPERATE THE VEHICLE IS WITH THE HIGH BEAMS ON. MANY OTHERS HAVE EXPERIENCED THE SAME ISSUE. THE VEHICLE IS DANGEROUS WITH ONLY LOW BEAMS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872111June 2, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE CLOSED WITHOUT WARNING. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND RIGHT SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. UPDATED 07/22/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10871604May 31, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT VEERED OFF THE ROAD IN BOTH DIRECTIONS AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10865816May 19, 2016
ELECTRICAL SYSTEM
VEHICLE STATIONARY. UNABLE TO START. UNABLE TO REMOVE KEY. BATTERY GOES DEAD. 2 GM DEALERSHIPS SAY THERE IS NO FIX. HAVE HAD CAR DIAGNOSED. NO FIX IS UNACCEPTABLE FOR A CADILLAC. DEALERSHIPS "FIX" SO CAR STARTS AND THEN THE SAME PROBLEM STARTS. PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865612May 18, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2008 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF A CUSTOMER SERVICE SATISFACTION CAMPAIGN REGARDING A THROTTLE POSITIONING SENSOR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WITH THE ENGINE REDUCED POWER ERROR MESSAGE ON THE VEHICLES INSTRUMENT PANEL. THE VEHICLE TAKEN TO THE DEALER FOR A DIAGNOSES, HOWEVER THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL-POSITIONING SENSOR HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ....UPDATED 07/05/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865347May 17, 2016
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. UPDATED 08/05/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865469May 17, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10864975May 15, 2016
STRUCTURE:BODY
CAR WAS DAMAGED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. IT WAS T-BONED ON THE RIGHT PASSENGER SIDE REAR DOOR. IT COST $11,622.15 TO REPAIR. THE DEALERSHIP IS REFUSING TO GIVE ME THEIR INSURANCE INFORMATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10864392May 11, 2016
EXTERIOR LIGHTING
I HAVE A 2010 CADILLAC SRX AND BOTH OF THE THE LIGHT COVERS ARE FIELD WITH CONDENSATION THE DRIVERS LIGHT GOT BLOWN OUT BECAUSE OF THE CONDENSATION. IT DOES NOT LOOKE LIKE MY LIGHTS ARE EVEN ON WHEN THEY ARE AND I JUST GOT NEW LIGHTS ON BOTH SIDES. THE DEALERSHIP SAID THE LIGHT COVERS ARE 450.00 A PIECE AND 1300.00 FOR LABOR WHICH I CAN'T AFFORD THEY REALLY SHOULD RECALL THIS BECAUSE IT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864432May 11, 2016
TIRES, TIRES:TREAD/BELT
MOUNTED ON MY NEW VOGUE 2010 SRX CAD (VIN: [XXX]) WERE 275-45-20 TIRES ON 8" WHEELS. INSTEAD OF P235/65R 18. I BELIEVE THAT THIS HAS CAUSED ONGOING (SINCE TIME OF VEHICLE PURCHASE) LOST OF TIRE AIR PRESSURE AND/OR POSSIBLE HUB BEARING ISSUES; AS WELL IS A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864484May 11, 2016
POWER TRAIN
WE PURCHASED THE VEHICLE ON APRIL 9,2016, WITH 5 MILES ON IT . WE TOOK THE CAR OUT OF TOWN ON APRIL 11,2016. AFTER APPROXIMATELY 400 MILES, WHILE IN CITY TRAFFIC ,THE ENGINE BEGAN REVVING AND THE CAR JERKED, AND POPPED OUT OF DRIVE. I IMMEDIATELY CALLED ON STAR. THE VEHICLE WAS TOWED TO THE DEALERSHIP. DIAGNOSIS THE FOLLOWING DAY WAS EXTENSIVE INTERNAL TRANSMISSION FAILURE. EVIDENTLY, A METAL PIECE BROKE LOOSE IN THE CLUTCH PLATE AND LODGED IN THE VALVE BODY. TODAY IS MAY 11, 2016 AND WE STILL DO NOT HAVE POSSESSION OF THE VEHICLE. WE WERE TOLD IT HAS BEEN REPAIRED AND TRANSPORTED, BUT ARE SKEPTICAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863633May 6, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE REAR LIFTGATE CLOSED INDEPENDENTLY AND STRUCK THE CONTACT'S HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863184May 4, 2016
ENGINE
HAD DRIVEN THE VEHICLE 30 MINS PRIOR, STOPPED, SHUT IT OFF LEFT IN DRIVE WAY FOR 20 MINUTES, RETURNED TRIED TO START WITH BUTTON - INFORMATION PANEL STATED IT COULD NOT FIND REMOTE, MADE SEVERAL ATTEMPTS TO START WITHOUT SUCCESS. GOT A RIDE HOME 30 MILES AWAY TO GET SPARE REMOTE, IT WAS NOT RECOGNIZED BY THE VEHICLE EITHER. HAD VEHICLE TOWED TO DEALER, WHO COULD NOT FIND THE PROBLEM AND BELIEVED IT TO BE A FREQUENCY PROBLEM BASED ON WHERE THE VEHICLE WAS PARKED. TWO WEEKS LATER IT HAPPENED AGAIN, AND AFTER WAITING 2 MINUTES IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863024May 4, 2016
EXTERIOR LIGHTING
HEADLIGHTS LENS FILL WITH WATER AND SHORT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862505May 2, 2016
UNKNOWN OR OTHER
SRX WAS DRIVEN EARLIER IN THE DAY WITHOUT INCIDENT. PARKED AT HOME, THEN 6 HOURS LATER CAR DOOR OPENED AND PANORAMIC SUNROOF MAIN PANEL EXPLODED, THE SHATTERED GLASS WAS CAUGHT BY THE RETRACTABLE HEADLINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861688April 27, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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