Cadillac SRX Complaints

3,266 consumer complaints on file.

#11088552April 17, 2018
UNKNOWN OR OTHER
ON THE AFTERNOON OF 4/11/2018, I WAS DRIVING APPROXIMATELY 65-70 MPH ON I-4 IN TAMPA (EASTBOUND). AT APPROXIMATELY 2:05 PM MY MOONROOF LITERALLY SPONTANEOUS EXPLODED INTO A TRILLION PIECES! NO EXTERNAL FORCE INFLUENCED THIS. BY THE GRACE OF GOD I HAD JUST CLOSED MY SUN SHADE 20 MINUTES PRIOR TO THIS. I HAVE PHOTOS OF THE GLASS BREAKAGE AFTER I WAS ABLE TO SAFELY EXIT THE HIGHWAY A FEW MILES AWAY. THE GLASS SHOWS THAT IT BLEW UP AND OUT, NOT IN FROM AN IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084782April 12, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AND THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084498April 11, 2018
EXTERIOR LIGHTING
HEADLIGHTS WHEN IN STANDARD ON, NOT BRIGHTS, NOT DAYTIME RUNNING LIGHTS, ARE VERY DIM. ONLY HAVE ABOUT 5 FEET OF VISIBILITY. WE HAVE HAD THE DEALER TWICE DO A FULL EVALUATION, AND ACCORDING TO GM/CADILLAC EVERYTHING CHECKS, VOLTAGES, ETC. IF EVERYTHING CHECKS, THEY WHY ARE THE LIGHTS TOO DIM? THE DEALER WILL DO NOTHING SINCE THERE IS NOTHING IN THEIR (GM/CADILLAC) SYSTEM FOR PROBLEMS. WE USE THOMSON MACCONNELL CADILLAC IN CINCINNATI, OH. THEY ARE FOLLOWING THEIR DIRECTIONS AND WILL NOT DO ANY MORE IN ASSISTING TO CORRECT THE PROBLEM I HAVE SEARCHED THE INTERNET, AND THERE ARE NO RECALLS, NO ANYTHING FOR CORRECTION. THERE ARE HOWEVER, SEVERAL LAWSUITS BEING BROUGHT AGAINST GM FOR THIS PROBLEM, AND THERE ARE OTHERS THAT REFUSE TO DRIVE THEIR SRX AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. WE ARE PROBABLY GOING TO PARK IT AT NIGHT AND DRIVE OUR OTHER CAR. THIS HAS BEEN THIS WAY FOR THE TWO YEARS WE HAVE OWNED THIS VEHICLE. IF WE CAN'T USE IT WHEN EVER WE WOULD LIKE TO USE, THEN THE PROBLEM NEEDS FIXED BEFORE THERE ARE ACCIDENTS AND MAYBE SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. WE SHOULD NOT HAVE TO WAIT TILL THAT HAPPENS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084605April 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE ASSOCIATED WITH THE ENGINE ASSEMBLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BELT AND TIMING CHAIN COULD FRACTURE AND CAUSE CATASTROPHIC ENGINE FAILURE. THE DEALER HAD NOT DIAGNOSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084421April 10, 2018
ELECTRICAL SYSTEM
DRIVER'S SIDE HEADLIGHT FAILED. DETERMINED IGNITER FAILURE DUE TO MOISTURE INTRUSION INTO HEADLIGHT ASSEMBLY. REPAIR COST $1900. THIS IS A KNOWN DEFECT BY CADILLAC. THOUGH REPLACEMENT ASSEMBLY WAS GM OEM, THE ILLUMINATION PATTERN ON THE DRIVER'S SIDE IS 24"-36" SHORTER THAN PASSENGER SIDE THAT HAS ORIGINAL ASSEMBLY FROM NOVEMBER, 2010 BUILD DATE. MANUAL AND COMPUTER ADJUSTMENT DID NOT CORRECT THE PROBLEM AND NO PROBLEMS REPORTED WHEN DIAGNOSTICS RUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083972April 9, 2018
EXTERIOR LIGHTING
HEADLIGHTS, LOW BEAM LIGHTS DO NOT PUT ENOUGH LIGHT OUT TO SEE THE ROAD,IMPOSSIBLE TO DRIVE AT NIGHT IF IT'S RAINING. I'VE PUT NEW BULB'S IN AND STILL HAS NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083984April 9, 2018
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR DURING THE FAILURE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083476April 5, 2018
SERVICE BRAKES
"TAKATA RECALL" I WAS GOING HOME WHEN OVER A BUMP IN ROAD AND WENT TO STOP AND BRAKES WENT ALMOST TO FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP. I ALMOST HIT ANOTHER CAR. THIS IS THE 2ND TIME THIS HAS HAPPENED. BOTH TIMES I HAD GONE OVER A BUMP IN THE ROAD. THE BRAKES FELT LIKE THEY WERE NOT GOING TO WORK AT ALL AND WENT TO THE FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081943March 29, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING OUR 2005 CADILLAC SRX A SERVICE STABILITY SYSTEM ERROR MESSAGE APPEAR ON CONSOLE DISPLAY SCREEN ALONG WITH TC AND ABS LIGHT COMING ON THE DASH. VEHICLE'S BRAKE SYSTEM BEGINS TO WORK ON ITS OWN FOR NO APPARENT REASON (NO ICE, SNOW, RAIN OR GRAVEL). VEHICLE NEEDS TO COME TO A COMPETE STOP, SOMETIMES SHUT THE VEHICLE COMPLETELY DOWN AND RESTART TO GET THE TC AND ABS LIGHT TO GO OUT ON THE DASH. THIS HAS HAPPENED 3 TIMES IN THE LAST FEW WEEKS. NOT SAFE TO DRIVE. ANY ASSISTANCE WOULD BE HELPFUL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082084March 29, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE EXTREMELY DIM, WHICH MADE THE VEHICLE DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CHANGED THE HEADLIGHT BULBS, BUT THAT DID NOT REPAIR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081752March 28, 2018
EXTERIOR LIGHTING
I BOUGHT THIS CAR USED IN AUGUST, 2017. I AM UNABLE TO DRIVE THE VEHICLE AT NIGHT DUE TO THE LOW BEAMS BEING DIM. DOES GM PLAN TO REPLACE THESE BULBS? I CANNOT DRIVE IT FOR FEAR OF ACCIDENT, HITTING A DEER OR SOMEONE NOT SEEING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081797March 28, 2018
ELECTRICAL SYSTEM
THE RADIO HAS POWER BUT NO SOUND .TH DOOR AJAR CHIMES DONT WORK AND TURN SINGNALS DONT CLICK THIS IS A INTERNMENT PROBLEM THAT COULD LAST UP TO A FEW DAYS DOESNT MATTER WHERE IM DRIVEN THAN EVERY THING STARTS WORKIN TILL THE NEXT TIME IT HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081506March 27, 2018
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY HAS MOISTURE IN IT . CAN NOT SEE TO DRIVE AT NIGHT. TALKED TO GM BUT THEY SAY THEY CAN'T FIXED IT. TRIED CHANGING BULBS BUT DIDN'T HELP. VEHICLE ONLY HAS 56,000 MILES ON IT. GUESS IT'S TIME TO CHANGE MAKES.....FOR GOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081710March 27, 2018
STEERING
REAR TIE ROD FAILED, CAME APART CAUSING STEERING TO BE VERY HAZARDOUS VEHICLE SHIFTED INTO ONCOMING LANE. TIE ROD DIDN'T BREAK IT WAS RUSTED FROM INSIDE, THE THREADS WERE WORN. WHILE THE VEHICLE WAS IN MOTION IT WAS ON A SECONDARY ROAD AND THE ROAD IS IN GOOD CONDITION, NO POT HOLES SOME PATCHES HERE AND THERE BUT NOTHING TO WARRANT DISLODGING THE TIE ROD. AS STATED BEFORE TIE ROD DIDN'T BREAK SOMEHOW WATER GOT IN THE SLEEVE PART OF THE TIE ROD,CAUSING IT TO WEAR. I HAVE KEPT THE PARTS THAT THE DEALERSHIP FIXED JUST IN CASE THEY ARE IN NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081195March 26, 2018
EXTERIOR LIGHTING
HEADLITES DON'T LIGHT UP ROAD AT NIGHT NEED TO USE HIGH BEAMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081144March 25, 2018
EXTERIOR LIGHTING
THE HEAD LIGHTS ARE VERY DIM.THIS IS AN ONGOING DAILY ISSUE. THE ISSUE CANNOT BE REMEDIED BY CHANGING THE BULBS ALONE. THERE IS VERY NOW VISIBILITY AT NIGHT UNLESS THE HIGH BEAMS ARE USED WHICH DISTRACTS ONCOMING TRAFFIC. THIS ISSUE IS EXPERIENCED IN ALL DRIVING SETTINGS, CITY, HIGHWAY, COUNTRY ROADS. IT IS MOST PRONOUNCED WHEN DRIVING IN DIMLY LIT COUNTRY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080778March 21, 2018
ENGINE
THE TIMING CHAIN LOOSENS AND CAUSES THE ENGINE TO FAIL. AVERAGE COST OF THIS REPAIR IS $2,100 AT 88,000 MILES. THIS IS A KNOWN ISSUE FOR THIS ENGINE AND PREVIOUS YEARS WERE RECALLED FOR THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080246March 19, 2018
EXTERIOR LIGHTING
MOISTURE CONTINUES TO ENTER THE HEADLIGHTS CAUSING THE BULB TO SHORT OUT AND CREATING DANGEROUS DRIVING CONDIDTIONS. DEALERS WANT $1000 TO REPLACE THE HEADLAMP ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080000March 18, 2018
STEERING, UNKNOWN OR OTHER
SYSTEM STABILITY ISSUES AND IT JERKS MY LEFT REAR OUT OF WACK WHEN DRIVING MY 2004 SRX CADILLAC I HAVE SMALL INFANTS AND I BOUGHT THIS CAR FROM DEALERSHIP A FEW MONTHS AGO AND I BELEIVE IT IS A GM RECALL ACCORDING TO OTHER SITES. I DON'T KNOW WHAT TO DO IT SCARES ME THAT I'M GONNA LOSE CONTROL EVERY TIME I DRIVE IT BECAUSE ITS GETTING WORSE AND I SPENT ALL THE MONEY I HAD SAVED SO MY WIFE COULD HAVE HER CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080019March 18, 2018
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILITY SYSTEM CODE COMES ON REAR WHEELS LOCK UP AFTER MAKING LOUD GRINDING NOISE, FIRST TIME I HAD IT TOWED TO DALE EARNHARDT CADILLAC DEALERSHIP THEY FOUND NOTHING WRONG. IT NOW DOES IT WHEN I TURN RT OR WHEN DRIVING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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