Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10435072November 9, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
ELECTRONIC DOOR LOCK ACTUATOR FAILED TO LOCK/UNLOCK DOOR FROM REMOTE. WHEN ATTEMPTING TO UNLOCK THE REAR DRIVER DOOR USING THE REMOTE, THE ELECTRONIC LOCK FAILED TO UNLOCK THE DOOR. THE ELECTRONIC LOCK NO LONGER RESPONDS TO SIGNALS FROM THE REMOTE OR THE DOOR BUTTON AND MUST BE MANUALLY LOCKED/UNLOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435073November 9, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
ELECTRONIC DOOR LOCK ACTUATOR FAILED TO LOCK/UNLOCK DOOR FROM REMOTE. WHEN ATTEMPTING TO UNLOCK THE REAR DRIVER DOOR USING THE REMOTE, THE ELECTRONIC LOCK FAILED TO UNLOCK THE DOOR. THE ELECTRONIC LOCK NO LONGER RESPONDS TO SIGNALS FROM THE REMOTE OR THE DOOR BUTTON AND MUST BE MANUALLY LOCKED/UNLOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434918November 8, 2011
SERVICE BRAKES, HYDRAULIC, WHEELS, ELECTRONIC STABILITY CONTROL (ESC)
FAILURE OF THE WHEEL HUB AND BEARING ASSEMBLY. CAUSED LOSS OF VEHICLE CONTROL, LOSS OF ABS, WHEEL DETACHMENT AND WHEEL FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430733October 18, 2011
EXTERIOR LIGHTING:HEADLIGHTS
THIS COMPLAINT IS A GENERAL COMPLAINT ABOUT THE NEW TYPE OF HEADLIGHTS THAT SHINE A PIERCING BLUE COLOR. WHEN VEHICLES WITH THIS NEW TYPE OF HEADLIGHT APPROACH, IT INTERFERES WITH NIGHT DRIVING VISION. I CAN TOLERATE ONE OR TWO OF THESE TYPE HEADLIGHTS COMING AT ME AT NIGHT, BUT IF SOMEDAY THERE ARE DOZENS OF THEM IN ONCOMING TRAFFIC IT WILL NOT BE SAFE TO DRIVE. VISION WILL BE IMPAIRED. SUCH HEADLIGHTS NEED TO BE TONED DOWN. THEY ARE MUCH TOO BRIGHT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428321October 3, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE AIR BAG LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HER THAT SHE NEEDED A NEW AIR BAG DUE TO THE FAILED MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427077September 25, 2011
AIR BAGS
AFTER ENTERING THE ALLEY I PUSHED THE GARAGE DOOR BUTTON. AS I WAS TURNING ONTO THE DRIVEWAY PAVEMENT FROM THE GRAVEL ALLEY THE TRUCK SLOWED AND BECAME HARD TO STEER (LIKE WHEN THE POWER STEERING PUMP GOES OUT). ALMOST SIMULTANEOUSLY THERE WAS A LOUD POP AND THE AIRBAG DEPLOYED. WHEN I REALIZED WHAT JUST HAPPENED I PUT THE TRUCK IN PARK, TURNED THE KEY TO OFF AND GOT OUT IN A HURRY. I THOUGHT THE TRUCK WAS ON FIRE AS THERE WAS A BURNING SMELL AND SMOKE SPUTTERED FOR QUITE AWHILE. AS YET I DO NOT KNOW WHAT CAUSED THE AIRBAG TO DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426601September 21, 2011
VEHICLE SPEED CONTROL
I ATTEMPTED TO BRAKE TO ACCOMMODATE TRAFFIC, BUT THE CRUISE CONTROL DID NOT DISENGAGE; MY VEHICLE SLOWED A FEW MILES PER HOUR AND THEN RAPIDLY ACCELERATED, ALMOST CAUSING AN ACCIDENT. I TRIED TO BRAKE AGAIN, BUT THE SAME THING HAPPENED! ONLY WHEN I PUT THE CAR IN NEUTRAL WAS I ABLE TO STOP! I HAVE READ A FEW OTHER SIMILAR REPORTS IN WHICH THE CAR WAS NOT EVEN USING CRUISE CONTROL AND AM NOW AFRAID OF GETTING INTO A "TOYOTA"-TYPE ACCIDENT EVEN IF I DO NOT USE THE CRUISE CONTROL. WHAT AM I TO DO??? PLEASE ADVISE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425729September 16, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT WAS DRIVING 45 MPH WHEN SHE ATTEMPTED TO ENGAGE THE BRAKES BUT TO NO AVAIL. THE BRAKE AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE LINE FRACTURED DUE TO EXCESSIVE CORROSION. THE DEALER ADVISED THAT THE BRAKE LINE HOUSING AND PIPES WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 109,00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422360August 29, 2011
VISIBILITY
WINDSHIELD COOLANT SYSTEM LEAKAGE ON 2002 CADILLAC ESCALADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420144August 19, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2003 CADILLAC ESCALADE 6.0L ENGINE, EXHAUST MANIFOLD BOLTS BROKEN EXHAUST LEAK HTTP://YOUTU.BE/0YG6WLBNZGI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419768August 17, 2011
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
I DRIVE A 2009 CADILLAC ESCALADE HYBRID. THE POWER ON THE BRAKES WENT OUT, TO WHERE I ONLY HAD ABOUT 5% BREAKING POWER. LUCKILY THERE WAS NO ONE IN FRONT OF ME AND I WAS GOING SLOW, SO NO ACCIDENT WAS CAUSED. THREE ERROR CODES CAME UP ON MY DASHBOARD, "SERVICE TRACTION CONTROL", "SERVICE STABILITRAK", AND "SERVICE BRAKES SOON". I HAD MY VEHICLE TOWED TO THE NEAREST CADILLAC DEALERSHIP. THIS IS THE SECOND TIME I HAVE LOST MY BREAKS WHILE DRIVING. THE FIRST TIME IT HAPPENED, EVERYTHING STARTED UP NORMAL AGAIN AND WORKED AFTER I TURNED OFF THE ENGINE AND TURNED IT BACK ON. AFTER THE FIRST INCIDENT, I TOOK IT TO THE DEALERSHIP BUT THEY COULD NOT RECREATE THE PROBLEM. NOW AFTER THIS INCIDENT I AM SCARED TO DRIVE THAT CAR. HAVING MY BRAKES GIVE OUT WHILE DRIVING IS THE MOST SCARY THING THAT'S EVER HAPPENED TO ME AND IS NOT AN ISSUE THAT CAN GO UNRESOLVED. THE WORST PART ABOUT THIS IS AFTER RESEARCHING THE ISSUE ON THE INTERNET AND FORUMS, OTHER GENERAL MOTORS (GM) HYBRID OWNERS HAVE HAD THE SAME ISSUES WITH LOSING THE BREAKING SYSTEM. EXACTLY THE SAME ISSUE! SOME HAVE FALLEN UNDER THE LEMON LAW AND HAVE GOTTEN NEW VEHICLES. I AM NOT SURE WHAT MY VEHICLE FALLS UNDER BUT I AM WAITING TO FIND OUT. IN THE MEANTIME THIS ISSUE NEEDS TO BE INVESTIGATED BECAUSE THIS IS NOT THE AIR CONDITIONING GOING OUT OR A MINOR DEFECT, THIS IS A LIFE AND DEATH SITUATION. FROM MY INVESTIGATIONS, THIS IS NOT AN ISOLATED SITUATION AND I WONDER WHY THERE HASN'T BEEN SOME KIND OF RECALL. PLEASE GOOGLE SEARCH "GM HYBRID BRAKE ISSUES" AND YOU WILL FIND MANY OTHERS ALL EXPERIENCING THE SAME PROBLEM. PLEASE HELP AS NOT ONLY MY LIFE BUT THE LIFE OF OTHERS ARE IN DANGER IF NOTHING IS DONE ABOUT THIS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416763August 2, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ON JULY 28TH 2011, MY 2003 CADILLAC ESCALADE AWD WOULD NOT START. IT HAD POWER TO THE SEATS, HORN, LIGHTS, BUT NO POWER TO THE LOCKS, WINDOWS OR RADIO. THEREFORE, I KNEW I DIDN'T NEED A BATTERY JUMP. I CHECK THE INSIDE FUSE PANEL AND NO BLOWN FUSES WERE FOUND. I WENT TO THE FUSE BOX UNDERNEATH THE HOOD AND DISCOVER THE 40AMP IGNITION-B FUSE WAS BLOWN. I INSTALLED ANOTHER 40AMP FUSE AND IT IMMEDIATELY BLEW OUT. I DISCONNECTED THE BATTERY, INSTALLED ANOTHER FUSE AND THE FUSE BLEW OUT WHEN I RECONNECTED THE BATTERY. I REMOVED THE STARTER, DISCONNECTED THE ALTERNATOR, CRANK SENSOR, OIL LEVEL SENSOR AND BOTH IGNITION COIL PACKS. THE FUSE STILL BLEW OUT WHEN I RECONNECTED THE BATTERY. I RECONNECTED ALL ITEMS PREVIOUSLY MENTIONED AND WENT UNDERNEATH DASH-BOARD ON THE DRIVER'S SIDE AND CHECK ALL THE WIRING HARNESSING AND WIRES. I WENT BACK TO THE FUSE BOX UNDER THE HOOD, FLIPPED THE FUSE BOX UP TO SEE THE UNDERSIDE. LOCATED THE WIRE THAT'S CONNECTING TO THE BLOWN FUSE, TRACE WIRE UNDERNEATH THE DASHBOARD TO THE HARNESS NEAR THE STEERING SHAFT. THE CONNECTING WIRING ON THE OTHER SIDE OF THE HARNESS (RED WIRE WITH A WHITE STRIP) WAS SHORTED ON AN EIGHTH INCH METAL BRACKET BOLTED TO THE FIREWALL WITH FOUR NUTS. THIS SAME METAL BRACKET IS UP AGAINST AND POSSIBLY CUTTING INTO THE WIRES ATTACH TO THE WIRE HARNESS NEXT TO THE STEERING SHAFT. I APPLIED ELECTRICAL TAPE TO THE WIRE THAT SHORTED ON THE METAL BRACKET TO REPAIR THE PROBLEM. I INSTALLED ANOTHER FUSE AND THE TRUCK STARTED UP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415106July 25, 2011
SERVICE BRAKES, HYDRAULIC
I OWN A 2003 CADILLAC ESCALADE PURCHASED USED FROM THE ORIGINAL KNOWN OWNER LAST YEAR. 27,500 ORIGINAL MILES GARAGE KEPT WHOLE LIFE AND NEVER DRIVEN IN INCLEMENT WEATHER BY ORIGINAL OWNER OR MYSELF. HAD VEHICLE IN FOR PA SAFETY INSPECTION TODAY, WAS TOLD EXCESSIVE CORROSION WAS FOUND ON FUEL AND BRAKE LINES AND UNDERCARRIAGE OF VEHICLE. I WAS INFORMED BRAKE LINES NEEDED TO BE REPLACED ASAP. REPAIR GARAGE SUGGESTED CONTACTING NHTSA AS A PRELIMINARY INVESTIGATION WAS LAUNCHED OF JANUARY 26, 2011 AT 10:34 AM NHTSA ACTION NUMBER : EA11001 IT WOULD APPEAR MANY OTHER OWNERS ARE HAVING THE SAME ISSUES AS MINE AND I WANTED TO BE ON RECORD WITH REGARDS TO THE INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402542May 24, 2011
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
2010 CADILLAC ESCALADE WAS DELIVERED TO THE FIRST RETAIL CUSTOMER BY A FRANCHISED GENERAL MOTORS DEALER WITH OUT THE OWNER MANUAL AND OPERATING INSTRUCTIONS REGARDING SAFETY AND OTHER IMPORTANT INFORMATION ON JANUARY 21, 2011. TO DATE GM HAS FAILED TO SUPPLY THE REQUESTED OWNERS MANUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399603May 9, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE EXT. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH IN A PARKING LOT WHEN THE BRAKES BEGAN TO PULSATE UPON ENGAGING. THE BRAKES WERE APPLIED REPEATEDLY BEFORE THE VEHICLE CAME TO A STOP. THE FAILURE RECURRED SIX DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PASSENGER SIDE ABS SENSOR, FRONT AND REAR ROTORS, MASTER CYLINDER AND FOUR BRAKE CALIPERS WERE REPLACED. MOST RECENTLY, THE ENTIRE BRAKE LINE RUSTED AND WAS ALSO REPLACED WHICH REQUIRED THE BODY OF THE VEHICLE TO BE DISENGAGED FROM THE FRAME TO PERFORM THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS 30. THE VIN WAS UNAVAILABLE. UPDATED 06/16/11*LJ UPDATED 1/24/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397726April 20, 2011
SUSPENSION
APPROXIMATELY 2 WEEKS (03/18/11) PRIOR TO REPAIRS THE FRONT OF THE VEHICLE 2007 CADILLAC ESCALADE HAD A "SHAKING NOISE" THE SLOWER YOU DROVE THE MORE NOISE IT MADE. WE TOOK THE VEHICLE TO THE DEALERSHIP WHO QUOTED $1,000 FOR REPAIRS. AT THE TIME WE DROPPED IT OFF THE SERVICE MANAGER MADE US AWARE THAT THERE WAS A "BULLETIN FROM GENERAL MOTORS " ABOUT THE PROBLEM THAT IT WAS "NORMAL WEAR AND TEAR AND THEY WOULD NOT ISSUE A RECALL." IT WAS FOUND BY THE DEALERSHIP THAT THE FRONT JOUNCE BUMPERS AND FRONT STRUTS AND MOUNTS NEEDED TO BE REPLACED. I CONTACTED GM SERVICE LINE WHILE IT WAS STILL IN THE SHOP AND HAD TO PAY FOR THE REPAIRS IN ORDER TO HAVE THE VEHICLE TO DRIVE. I HAD NUMEROUS PHONE CALLS TO GM AND THEY STATED "NORMAL WEAR AND TEAR" AND YOUR 50,000 BUMPER TO BUMPER WARRANTY DOES NOT COVER IT SINCE IT HAD 62,926 MILES ON IT. I REQUESTED A DISTRICT SUPERVISOR REVIEW AND THE OUTCOME WAS THE SAME. WE HAVE HAD CADILLACS FOR 25+ YEARS AND SOME WITH 200,000+ MILES ON THEM AND NEVER HAD THIS TYPE OF PROBLEM AND TREATMENT FROM ANYONE. WE RECEIVED NO SATISFACTION OR CONSIDERATION ABOUT OUR PROBLEM FROM GM EXCEPT FOR THEM TO REPEATEDLY STATE "NORMAL WEAR AND TEAR."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394245April 4, 2011
VEHICLE SPEED CONTROL
SPEEDOMETER, TACH AND OIL PRESSURE GAUGE DO NOT WORK ON 2004 CADILLAC ESCALADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392466March 22, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE SPEEDOMETER BEGAN MALFUNCTIONING INTERMITTENTLY AND DISPLAYED THAT THE CONTACT WAS DRIVING 80 MPH WHEN TRAVELING APPROXIMATELY 30 MPH. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE AWARE OF THE FAILURE AND INITIATED A VOLUNTARY SAFETY IMPROVEMENT CAMPAIGN. THE CONTACTS VEHICLE DID NOT FALL WITHIN THE VIN RANGE OF THE VEHICLES CHOSEN FOR THE VOLUNTARY REPAIR AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386829March 8, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 65-75 MPH, THE CONTACT FELL ASLEEP. THE VEHICLE DRIFTED OFF THE ROAD AND CRASHED INTO A BRIDGE BARRIER. THE CONTACT SUSTAINED A BROKEN WRIST AND FACIAL LACERATIONS. THE FRONT SEAT PASSENGER WAS AIR-LIFTED TO THE HOSPITAL AND SUSTAINED A BROKEN RIGHT LEG AND SEVERE FACIAL INJURIES. THE REAR SEAT PASSENGER SUSTAINED INJURIES TO THE SPINE. THE AIRBAGS FAILED TO DEPLOY WITH THE MASSIVE IMPACT. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A COLLISION CENTER. UPDATED 10/14/11
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10386499March 4, 2011
ELECTRICAL SYSTEM
WHEN DRIVING AND COMING TO SLOW DOWN AT A RED LIGHT OR TO MAKE A TURN, THEN ACCELERATE, MY 2007 CADILLAC ESCALADE COMPLETELY SHUTS DOWN. ALL ELECTRICAL AND MECHANICAL POWER IS LOST. THIS HAS HAPPENED AT LEAST 7 TIMES OVER THE LAST MONTH. MY WIFE IS THE PRIMARY DRIVER OF THE VEHICLE AND SHE USES IT TO DROP THE KIDS OFF AT SCHOOL AND DAYCARE. SHE'S BEEN STUCK IN THE MIDDLE OF A BUSY INTERSECTION IN DALLAS, TX 3 TIMES. THIS IS A VERY DANGEROUS SITUATION FOR MY FAMILY. I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AT MASSEY CADILLAC IN GARLAND, TX ON 03/03/11 AND I'M WAITING FOR THEIR DIAGNOSIS. I PURCHASED THE TRUCK BRAND NEW AND HAVE REGULARLY SCHEDULED MAINTENANCE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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