Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11153726November 26, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. WHILE DRIVING 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE BRAKE PEDAL WAS PUMPED EXTENSIVELY TO COAST THE VEHICLE OFF THE ROAD. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE BRAKE LINES WERE FRACTURED, WHICH CAUSED BRAKE FLUID TO LEAK. THE DEALER (JOSEPH CHEVROLET, 8733 COLERAIN AVE, CINCINNATI, OH 45251, (513) 904-4110) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153575November 25, 2018
UNKNOWN OR OTHER
THE DASHBOARD HAS CRACKED AND RESEARCHING THE PROBLEM, I FOUND THAT THIS IS A COMMON PROBLEM WITH GM VEHICLES MY YEAR MODEL AND AFTER. THE VEHICLE IS GARAGE KEPT AND IS NOT EXPOSED TO DIRECT SUNLIGHT OR EXTREME COLD TEMPERATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152313November 18, 2018
POWER TRAIN
VEHICLE VIBRATES EXCESSIVELY WHEN DRIVING. AT FIRST I THOUGHT IT WAS DUE TO ROAD CONDITIONS BUT THEN REALIZED THE VIBRATION RESIGNATES FROM MY VEHICLE DRIVETRAIN. TOOK IT TO DEALERSHIP AND THEY INFORMED ME IT'S MY TORQUE CONVERTER. APPARENTLY THERE ARE MANY COMPLAINTS WITH THIS ISSUE WITH 6 SPEED TRANSMISSION OPERATED VEHICLES FROM GM. STILL WAITING ON RECAL FROM GM TO BE PUBLISHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152363November 18, 2018
ELECTRICAL SYSTEM
I RECEIVED A RECALL LETTER OCTOBER 2018 STATING THE VEHICLE MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING. I HAD WORK DONE ON SEPTEMBER 24, 2018 AT CASTLE BUICK FOR THAT PROBLEM. I SHOULD BE REIMBURSED FOR THE COST OF REPAIR THAT WAS COVERED BY MY OWN EXTENDED WARRANTY. IT COST ME $1,037.18 PLUS $170.00 DEDUCTIBLE, WHICH TOTALS $1,207.18. I THEN RECEIVED A LETTER DATED NOVEMBER 12, 2018 FROM CADILLAC CUSTOMER ASSISTANCE STATING THAT THE REPAIR THAT WAS PERFORMED AT GM WAS NOT THE REPAIR COVERED BY THE RECALL. THE PROBLEM WAS FOR THE STEERING. THE STEERING WHEEL WAS SNAPPING BACK WHEN I TRIED TO TURN WHICH WAS CAUSING MY WRIST TO BECOME SORE. IT WAS A STEERING PROBLEM IN THE BEGINNING, AND I HAD NO CONTROL OVER THE AUTOMOBILE. GM PUT A WHOLE NEW MOTOR ASSEMBLY IN THE CAR INSTEAD OF RECTIFYING THE PROBLEM OF THE SOFTWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151287November 13, 2018
FUEL/PROPULSION SYSTEM
FUEL TANK BEGINS LEAKING WHEN STARTING UP VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150913November 12, 2018
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL- I CALLED MY LOCAL DEALERSHIP TO HAVE THIS REMEDIED AND WAS TOLD GM DOES NOT HAVE A FIX FOR THIS? I HAVE ALREADY HAD MY BMW 3 SERIES AND CHRYSLER 200 AIRBAGS FIXED SO WHY IS GM HAVING ISSUES WITH REPLACING THEM? THE ELECTRICAL SYSTEM ALSO HAS ENORMOUS AMOUNTS OF CORROSION AT ALL THE SYSTEM CONNECTIONS, I SAW THERE HAS BEEN A TECHNICAL BULLETIN POSTED FOR THIS, SO WHAT HAS GM DONE TO FIX THIS ISSUE ALSO? I JUST BOUGHT THE CADILLAC AND THE AIRBAG SERVICE LIGHT WAS ON AND I WAS TOLD IT WAS DUE TO THIS RECALL NOT GETTING DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150780November 11, 2018
POWER TRAIN, STEERING
WHILE DRIVING THE VEHICLE, A COMPLETE STOP WAS MADE AT A STOP SIGN ON A RESIDENTIAL STREET. WHEN ATTEMPTING TO MAKE A RIGHT HAND TUN FROM THE STOP, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN AND THE VEHICLE HAD A LOSS OF POWERTRAIN WHEN THE ACCELERATOR WAS DEPRESSED. THE POWER STEERING DID NOT COME BACK AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PLACE INTO PARK, SHUTDOWN COMPLETELY AND RESTARTED. THE POWER STEERING AND ACCELERATION RETURNED. THE CAUSE IS UNKNOWN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144598October 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, UNKNOWN OR OTHER
THIS VEHICLE IS ABOUT TO SHAKE ME OUT OF IT. THE SUN ROOF EVEN SHAKES AT ALL SPEEDS AND AT ALL TIME. A $50.000.00 PIECE OF JUNK. I'M EMBARRASSED TO LET SOMEONE RIDE WITH ME. IT'S UNSAFE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143576October 28, 2018
SEATS
FRONT DRIVER AND PASSENGER SEAT HEADREST BUILT IN WITH NON ADJUSTABLE SHAPE. DRIVER'S HEAD TOUCHES TO HEADREST WHILE SITTING ON DRIVE POSITION WHICH CREATES VERY UNCOMFORTABLE BODY POSTURE SHORTLY AFTER NECK PAIN STARTS. HOWEVER, REAR PASSENGER SEATS HAS NORMAL HEADREST BUILT IN WITH NO SEATING PROBLEM. THIS IS VERY DISTURBING ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142719October 25, 2018
SERVICE BRAKES, ENGINE
I PULLED INTO THE GARAGE AND PUSHED THE BUTTON TO TURN THE ENGINE OFF. THE VEHICLE WAS STILL IN DRIVE. ALL DOORS LOCKED WHEN THEY WERE CLOSED. I COULD NOT OPEN THE DOOR WITH THE BUTTON ON THE DOOR HANDLE EVEN THOUGH THE FOB WAS ON ME. I WENT TO THE BACK TO OPEN THE REAR HATCH. I COULD NOT. THE VEHICLE STATED TO ROLL BACKWARDS - THERE IS NO INCLINE IN THE GARAGE - IT IS FLAT. I USED THE FOB TO UNLOCK THE DOOR AND I WAS ABLE TO GET INTO THE CAR AND PUT IT IN PARK. I HAVE VIDEO FROM MY OUTDOOR CAMERA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142239October 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DEVOE CADILLAC (4100 TAMIAMI TRAIL N, NAPLES, FL 34103, (239) 298-7627) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141754October 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141176October 18, 2018
ENGINE, STEERING
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. WHILE DRIVING 10 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FELT AS IF IT SHIFTED AND THE STEERING SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V586000 (STEERING) AT OPEN ROAD CADILLAC (334 COLUMBIA TURNPIKE, FLORHAM PARK, NJ 07932, 973-538-5650); HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 88,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140617October 16, 2018
SEAT BELTS
WHILE STATIONARY, BOTH REAR SEATBELTS STOPPED REWINDING & REQUIRE A SCREWDRIVER TO UNTANGLE BEFORE ONE OF THEM CAN BE USED AGAIN. THE PASSENGER REAR SEATBELT IS COMPLETELY UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139932October 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139500October 10, 2018
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL AND SERVICE STABILITY RACK WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. ALSO, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON TO RESET THE COMPUTER SYSTEM; HOWEVER, THE WARNING INDICATORS CONTINUED FLASHING. AN UNKNOWN DEALER DIAGNOSED THAT THE SENSORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING ON A RESPONSE. THE VEHICLE WAS RECEIVED AS A TRADE-IN FROM A 2004 CADILLAC ESCALADE THAT EXHIBITED THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133571October 5, 2018
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE DUE TO A HUB BEARING FAILURE. AS A RESULT, THE VEHICLE DROVE OVER A CURB. THE VEHICLE WAS TOWED TO HERITAGE CHEVROLET BUICK OWINGS MILLS (11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 1-(866) 730-3826) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE HUB BEARING NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN MANUFACTURER SAFETY RECALL NUMBER: 07E-10B (HUB ASSEMBLY) AND NHTSA CAMPAIGN NUMBER: 07E106000 (WHEELS). THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC AT AN INDEPENDENT REPAIR FACILITY. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133046October 3, 2018
UNKNOWN OR OTHER
'CADILLAC CUE' CADILLAC CUE DOESN'T WORK. THERE IS A DEFECT IN THE LOWER MIDDLE PART OF THE SCREEN THAT DOESN'T WORK AT ALL. THIS IS A FACTORY MALFUNCTION. HAVE BEEN USED WITH CARE, CADILLAC CHARGES $2,000 TO GET IT FIX. MANY PEOPLE HAVE COMPLAINT ANOUT THIS PROBLEM FOR YEARS ON THEIR SCREENS, NOTHING HAS BEEN DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132440October 1, 2018
ENGINE, AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO SUPPLY THE PART FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BEYOND A THREE YEAR PERIOD. THE DEALER (CAPITAL CADILLAC OF ATLANTA, 2210 COBB PKWY SE, SMYRNA, GA 30080, (770) 884-7397) CONFIRMED THAT THE PART WAS UNAVAILABLE. IN ADDITION, THE ENGINE WARNING INDICATOR KEPT RANDOMLY ILLUMINATING. IN PREVIOUS REPAIRS, THE DEALER REPLACED THE ALTERNATOR ASSEMBLY AND REPLACED A CABLE FOR THE SERVICE CHARGING SYSTEM DUE TO A CONSTANT LOSS OF POWER. THE FAILURE HAD NOT BEEN DIAGNOSED BY THE DEALER; HOWEVER, THE CONTACT HAD A DIAGNOSTIC TROUBLE CODE READER THAT PRODUCED A FAILURE CODE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132087September 28, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 25 MPH, ANOTHER MOTORIST ALERTED THE CONTACT THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE DEALER (PIETROSKE CHEVROLET, 4000 GRAND AVE, MANITOWOC, WI 54220, (920)-445-8134) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS UNDER THE VIN. THE FAILURE MILEAGE WAS 200,030. *TT UPDATED 11/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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